I've never had such a poor experience with an insurance agent. We've switched insurance companies…read moremultiple times over the years and never once had an issue like this. Genrose Insurance, and Brian Weaver completely dropped the ball. There was no communication between them and the new company, no notice to us (per my wife), and as a result the policy went to collections--dropping my credit score by 50 points. To make matters worse, Brian never bothered to call or follow up, even though both my wife and I have 35+ years in the mortgage industry and have referred plenty of business to their office. Apparently, our business and referrals weren't important enough to warrant a simple phone call. I reached out and he didn't respond to me for over a month. Unprofessional, careless, and in my opinion, bad business. We will no longer refer clients here and will be taking our business elsewhere.

By far Brian Weaver offers the best service and instant response times when I send my clients to…read morehim. He calls them right away and can get them pricing and better coverage the same day. Every client I have sent him has saved money and now has better coverage. As a licensed agent (property manager with Marken Realty Corp.), I would recommend calling Brian for any insurance questions you may have. It is prudent that you have the right policy especially if you have a rental investment property or even if you are a renter. Protect your investments and protect yourself. But Brian is more than just your insurance guy. He is the most connected individual with an abundance of connections to every trade or service in the valley. I can't think of a time that he isn't saying hello to someone that he knows when I am with him.

Justin Bro has been helping us for at least 4 years. He is a true professional. He helped us…read moreunderstand the various products. I highly recommend!

My wife and I have used Mark Molina of RIS for 9 years of Medicare Insurance. He had been very…read morehelpful. Mark called me 2 years ago and said that I should switch from UHC to BCBS supplemental because they offered a better price. It seemed like a good deal and he made the switch without any problems or actions on my part. About a year later, he suggested the same thing for my wife. Again, it sounded like a good idea and he said he would take care of it. He did switch her to BCBS, however he never told UHC to end the policy and never told us to stop the automated payments to UHC. As a result, both BCBS and UHC were both billing us for supplemental insurance for 7 months. We might have noticed it sooner, but my wife(who pays the bills) had to have brain surgery which left her unable to handle the billing any more. I only noticed this error when doing my 2022 taxes. I have gotten in touch with UHC and Mark Molina several times, but nothing has been resolved. UHC has billed us a total of $1857 while BCBS provided all my wife's supplemental billing. This seems like a huge error on the part of Mark Molina. When I asked him about it, he said agents weren't allowed to cancel policies. If that were the case, he should have at least told us to cancel the automatic payments to UHC. We had no reason to think the UHC wasn't cancelled, because when he switched me over to BCBS, I didn't have to call UHC or cancel automatic payments to UHC. This is a warning to anyone using RIS, that you better keep an eye on your checkbook, before something like this happens to you.

Hortencia and her team are very professional and quick to respond to my questions. It was…read moreespecially helpful in adding teen drivers.

Hortencia and her team are very helpful and responded quickly when I needed to make changes to my…read moreauto and home insurance policies which makes the insurance selection process very smooth and simple. Instead of the usual dreaded results you get with other insurance companies.

I contacted Scott's Farmers Insurance office in Mesa to set up insurance for my man's business…read more They did an excellent job and found just the right workman's comp and liability insurance carriers . We were extremely pleased . Scott's office is very efficient . About 2 months later I was in the market for auto insurance and homeowners insurance and and contacted Scott's Farmers Insurance again . Wow they put it together within minutes and beat all the other prices . I am so happy that I finally found a personal insurance carrier that meets my needs . Thank you Scott and Heather .

When my elderly Mother was forced, due to medical reasons, to relocate…read morefrom Arizona to live with family in Michigan, it seems like I had a phone glued to my ear trying to disassemble her old life and reconstruct the new one. And more than a few of those calls were to Scott and his staff to deal with the sale of her house, loss of her driver's license and vehicle, cancellation of her umbrella policy since she no longer owned a house or drove a car, and, having to re-source the policy for her cabin. And, even though most of these changes represented a loss of business for Scott, he and his staff were always beyond helpful and very pleasant to deal with. I feel that it's a measure of the person's character when they go out of their way to help a client when there is nothing for them to gain by doing so. He was truly a bright spot in what turned out to be an arduous undertaking.

Not sure what that person who gave Joe a 1-star was talking about or thinking, but Joe Schmoker and…read morehis wife are an amazing team, great agent and just great human beings. My wife and I have been with them for years, none better. Communication is amazing as is their impeccable service! High recommended when it comes to all your insurance needs.

While Joe is a straight up guy, FARMERS INSURANCE is NOT!!! Been a customer for over 30 years…read more When I tried to get my secondary policy (settlement) with Farmers, the ADJUSTER said - NO. Thirty years and NOTHING from those BASTARDS. Screw Farmers. Time to move on!!!

Highly recommend Rebecca Steele's agency. I recently switched agents and it has been night and day;…read moreI wish I did it much sooner. The customer service has been impeccable in all aspects.

I eventually left for a new agent. attention to details were not what it needs to be. hoping others…read morehave better luck than I did.

Would literally rate this place zero stars if I could because of their rude and dubious behavior…read more While dealing with them to help close on a family members house (they were not of my choosing, just FYI) by standing in as my mother's power of attorney, they refused to honor the legal document and my mother's wishes of not being involved in the situation, and continue to act inconsistent and with questionable ethics. I took over as my mother's Power of Attorney because the situation of dealing with my grandparent's estate was too emotionally painful for her, and she is undergoing chemo therapy. She literally did not want to talk to any person involved and specifically asked I legally handle it for her. Lupe Soto with Grand Canyon Title refused to honor this, insisting that they still had to speak to my mother. I repeatedly told her that doing so violates my mother's rights, but she insisted. "Selling houses is tricky and big business," she told me as her reasoning, "We just have to make sure your mother can't come back later and fight us legally about the sale of the house." Which is total BS - I have my mother's legal power of attorney, straight up. IF my mom were to try to legally fight them - and she wouldn't, because she's just desperate to put all this pain behind her and try to move on with her life - anything she would say to them over the phone would be completely null and void because my mother ALREADY MADE ME HER LEGAL POWER OF ATTORNEY. I tried to explain this to Lupe, but she continued to argue with me, saying that was just doing as she was told and that she absolutely understands the scenario. And I was like... trust me, pumpkin. You don't know jack about this situation, and I find it entirely rude and offensive that you talk down to me as if you do. Does your mother have cancer? Is she undergoing chemotherapy and not doing so good? Have you had to personally step in and take over your widowed mother's legal dealings and move her into your home to look after her in an attempt to protect her and hopefully prolong her life? Then don't tell me you understand. I let Lupe know that fine, if she is absolutely going to insist upon this - which is technically illegal and unethical, to not respect the Power of Attorney forms - she could give my mother a call but for her to do that, I would be reporting her and the agency. She laughed, disbelieving that I would, and went ahead and did call my mother to speak to her - which did, for the record, greatly upset her. Riddle me this, what is the point of having the Power of Attorney, if it won't be honored? I'm floored by this. And now today, our realtor reached out to me, asking if I've been in contact with Lupe. No, I haven't, not since she violated my mother's wishes and called her. Oh, well, they need me to come down in person and sign papers TODAY so the house can close tomorrow. Lupe left me a message, apparently, this morning while I was at work, but this is the first time I had heard from her. After a bit of phone tag, she tells me that I can either come down to her office in person or she can hire a notary to come to me for $155 dollars. I'm like, first of all, no, I'm not paying that, I'll come down. Second of all... NOW you honor notarized documents? You didn't before, with my mother's power of attorney. But she has to send me an email first to tell me (despite me being on the phone with her and she could tell me right then) what I need to bring in order to be able to come down and sign. What more could you possibly need? Passport? Five year medical history? Literally, what is so in depth that you can't just tell me what I need? . And may I say in terms of the phone tag, this wasn't easy - the phone number that called me didn't originally go through, so I tried looking them up online. But I can't find them. They don't have a website that is up and running, they haven't claimed any of the media sources, not even Google, and even though I can see a few logos that pop up in the search, there's nothing that, from an online perspective, makes this company legit. Shady-shady. Maybe they haven't figured out that online presence matters yet? I dunno. But for me, that's a bit of a red flag that I can't actually find active online information about their company and things don't connect. Even the addresses that I was given doesn't match up for what I was able to find online. Not happy with this group at all.

Kathy Muro is my preferred escrow officer at Grand Canyon Title Agency. She has so much experience,…read moreso she always does a great job! She is professional, and handles most of her signings personally, which makes a nice difference. She consistently goes above and beyond to make my clients feel comfortable, and to answer any questions they might have.

Added a 100+ dollar charge to my total and tired to low to my face after showing them the statement…read moreform the actual insurance company used and then tried to shove these extra warranty's they would give me to shut me up. Never use them as they are the farthest thing from transparent and is clearly taught to give the least amount of info to try and get every extra dollar out of you.

Thumps up for this location Diego helped me to get a car insurance for my new car thru a phone…read morecall and he was very nice and helpful! Thank you so much!