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    Yes Optus Northland

    5.0 (1 review)
    Closed 9:00 am - 9:00 pm

    Yes Optus Northland Photos

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    12 years ago

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    VG Phones

    VG Phones

    1.0(7 reviews)
    8.3 kmRichmond

    Low price, but definitely not worth the risk! I brought my…read moreHTC M8 in here with a smashed screen, they replaced the screen but it sat very crookedly so I asked them to fix it, they then made it a bit better but the screen never sat flush. After a couple of weeks the screen stopped working due to a connection issue so I took it back as it was still within the warranty time. They replaced it again but after a few more weeks the glue didn't hold and the screen detached from the body and this was after the warranty. The screen eventually stopped working and so I needed to get it replaced somewhere else. The people at this other store opened it up and informed me that a really bad repair had been done and that electrical tape was used over a connection which is apparently a really stupid move.

    Shoddy workmanship, fail to keep agreement and poor customer relations…read more In April 2014 I sent my Xperia Z Ultra to VG phones with a cracked screen. They returned the phone 1 week later with a replacement screen, but the front camera no longer worked nor did the proximity sensor. I sent it back to them. After 1 week I called to determine what the delay was and was advised that there were delays in getting parts. I am a patient man. I got the same response each month when I called. In Sep 2014 I expressed my disappointment and was offered a new replacement phone for an additional cost of $200. I declined this offer and demanded my phone back in working order. In mid Nov 14 (6 months later) they advised that they could not source the parts needed and offered me a full refund and return of the phone. I was expecting the phone to be in the same condition as it was when I first presented it to them (original broken screen installed). However, there was additional damage - the back flexed and the side SIM cover was damaged. This was identified by another repairer who would not offer me any guarantee that he could fix the unit. I returned to VGphone store on 7 Dec 2014 and demanded they repair the phone at the original quoted price. They refused saying they could not get parts. When I asked if they would fix the phone if I get the parts, they agreed. There was no indication of cost and they left me with the impression that the labour would be covered by them in compensation for the trouble and delays they had caused. That day I sourced a screen from Hong Kong and it arrived at VGPhones on 15 Dec. Now they are demanding a $50 labour charge to install the new screen. They have made no attempt to compensate for the damage they did nor the inconvenience and delays they caused.

    Yes Optus Northland - mobilephones - Updated May 2026

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