Low price, but definitely not worth the risk! I brought my HTC M8 in here with a smashed screen, they replaced the screen but it sat very crookedly so I asked them to fix it, they then made it a bit better but the screen never sat flush. After a couple of weeks the screen stopped working due to a connection issue so I took it back as it was still within the warranty time. They replaced it again but after a few more weeks the glue didn't hold and the screen detached from the body and this was after the warranty. The screen eventually stopped working and so I needed to get it replaced somewhere else. The people at this other store opened it up and informed me that a really bad repair had been done and that electrical tape was used over a connection which is apparently a really stupid move. read more

Shoddy workmanship, fail to keep agreement and poor customer relations. In April 2014 I sent my Xperia Z Ultra to VG phones with a cracked screen. They returned the phone 1 week later with a replacement screen, but the front camera no longer worked nor did the proximity sensor. I sent it back to them. After 1 week I called to determine what the delay was and was advised that there were delays in getting parts. I am a patient man. I got the same response each month when I called. In Sep 2014 I expressed my disappointment and was offered a new replacement phone for an additional cost of $200. I declined this offer and demanded my phone back in working order. In mid Nov 14 (6 months later) they advised that they could not source the parts needed and offered me a full refund and return of the phone. I was expecting the phone to be in the same condition as it was when I first presented it to them (original broken screen installed). However, there was additional damage - the back flexed and the side SIM cover was damaged. This was identified by another repairer who would not offer me any guarantee that he could fix the unit. I returned to VGphone store on 7 Dec 2014 and demanded they repair the phone at the original quoted price. They refused saying they could not get parts. When I asked if they would fix the phone if I get the parts, they agreed. There was no indication of cost and they left me with the impression that the labour would be covered by them in compensation for the trouble and delays they had caused. That day I sourced a screen from Hong Kong and it arrived at VGPhones on 15 Dec. Now they are demanding a $50 labour charge to install the new screen. They have made no attempt to compensate for the damage they did nor the inconvenience and delays they caused. read more

Just a joke. I brought my phone to get the cracked screen replaced. There were teenagers running it and said it would be an hour. Got my phone back and the function ability wasn't working properly and there were marks under the screen. Told the person they weren't there before and they tired to tell me they were. So had it fixed again. Still smudges under the screen. Had it fixed again. And now after a week the glue has worn off and the top of the screen is coming off. What a joke. Stay away from this place its a circus. read more

They've had a tablet for 10 months and now say it's lost. They tried to give me someone else's. Be very careful.

It was my fault that I did not listen to the bad reviews about these people and took my iPhone 5 to Vgphones instead of Apple Store. My iphone5 was stuck in recovery mode, I took it to VgPhones and was told that it would take them 2-3 days to fix it and they will call me when its ready, 1 week passed-nobody called me, I called them to find out and was told that the Home Button, Power button and 1 IC(integrated circuit) was damaged and might take 1-2 days to fix it and a cost of around $200, which I said was fine. 1 more week passed-nobody called me. I checked again and was told that IC has been ordered and phone will be ready in 2-3 days and they will call me when its ready. 2 weeks passed-nobody called me. I got very upset and asked them to return my phone, they gave my phone back after 1 month of wait. I took it to another place who opened the phone in front of me and found so many parts missing from it. I went back to Vgphones and complained about it, about which they said they have no idea what I am talking about. I really can't understand how these people have the licence to do business. They should be banned. read more

Went there for my Samsung note sim tray repair, they have hammered the sim tray and ended up damaging my baseband being corrupted and IMEI number going unknown and the phone is now done for ever. To top it all the service technician had the audacity to say it was received in that state....disgusting lie and annoying experience!!! Never take your phone there.... read more

The back camera of my iPhone 4S broke and I went to VG Phones to get it repaired as the service was advertised on their website. They told me to come back in an hour, which I did, and then they told me they had to keep it overnight and that they "hopefully" would be done with it in the morning and would call me. I didn't get a call in the morning so I called them, gave the girl my name and number and then she put me on hold, but when she came back on line she hadn't even checked with the technician about my phone and had to put me on hold again. Then, she told me that she thinks my phone will be repaired by 4pm. So I bike over there from CBD but they still weren't done with my phone because the technician that was meant to work on it wasn't in that day. Would have been nice to know that earlier. I told them I would just take my phone but somehow they managed to loose my phone's back panel and were charging me for a new one. I refused to pay because they were the ones who lost it and so they ended up just giving it to me. Furthermore, the customer behind me was asked to give his phone pin number in front of everyone in the room which I thought was quite unprofessional and a breach of confidentiality. read more