Carmart purchased my vehicle after using the kbb link to sell my truck. I recently relocated and…read morethe truck was in the shop being repaired for damages from a deer. Since I didn't want to fly back and drive the distance to the East coast again I decided to sell the vehicle remotely. Initially we went back and forth over the price. I was offered more using the Edmunds site brokering the deal elsewhere however Carmart360 was closer to the shop doing the work and they did come up on their offer based on the Edmunds offer. We started discussing the sale price March 24, 2021. we agreed on a price and they took possession of the vehicle April 9, 2021. As I'm remotely doing this they sent the paperwork and I signed and returned it April 14th, 2021. They paid the lender next day, and the deductible to the autoshop from the sale price. Which was super great and so convenient. I was told they would send the remaining payout to me once they received the lien release from my lender. So I waited..... called and was told it's policy and their hands are tied. So I waited..... and I waited some more. I have contacted my lender and the dealership multiple times. Lender informed me they need a fed ex acct number to overnight and a letter from the dealer stating they would not cancel payment if title was released early. I sent the sales guy a text notifying of this. Asking to expedite the matter, I planned to use the payment as the down on my replacement. Today May 7th On star notified me the account on my truck has been cancelled in my name. Someone has purchased the truck. Yeah!!!! I called the dealership since I would assume they had the title as they sold the truck. Nope I was wrong and informed so. Here is where my 1 star comes in. 1.) They took possession of the truck almost a month ago. 2.) The attitude I got a month after they took the truck and I finally called to say I would like my money. 3.) I left both sets of keys in my truck and was informed only one was in there and I would need to pay out 250 to replace the second set. I was warned by other dealerships they pay slow but had I known I would have sold else where or picked up my truck. I also would not have suggested their buying services to 2 people. If I were ever to return To the area based off the conversation and attitude from Daniel, I would purchase elsewhere. However if you don't need the money within the next month and a half, and you want to deal with a whole lot of back and forth then it's maybe 3 stars. If you enjoy getting attitude from a used car sales manager when you call to figure out Why how They can buy and sell a vehicle before you are even paid out this is the place for you. ‍

My wife and I bought our new (to us) car here. They really were very helpful in the whole car…read morebuying experience. They priced the car we wanted very reasonably so we were very happy with that. The salesman was not pushy at all and was nice to deal with (which is pretty unusual for a used car salesman). So overall they are very good and had the right car for us.

Absolutely a waste of my time and money. I.paid off my car and they still have the kill switch in…read moreit. And worst of all payed it off and the car went to shit the day after. Will never go thru them again. Its all bout ripping people off for a shifty car

First off, they do not approve just anybody and they are lying about credit scores, they DO use…read morethem. They don't care about your side of the story either, so basically everything they say on their ads is basically a bold faced lie just to get you in their door. Also sent them an email that they didn't read, they just sent a random response. Glad I had this experience so I now know to stay away from this dealership.

I purchased a car from Hertz on Saturday and it was a great experience! Kevin was very nice and not…read moreyour typical pushy salesperson. We got there at 9 am, test drove several vehicles, and left there at 1 pm with our new car! I highly recommend this dealership. Pamela T.

After having some horrible experiences with other dealerships in town I was so thankful and…read moregrateful to have found the wonderful team at Hertz! Shandra is a rock star. I started looking at cars about a week ago, maybe two and have had a really crazy schedule with work, the military, and life in general. She put ZERO pressure on me and even after test driving two cars and not getting back with her for a few days. Most dealerships text and call over and over and over again. When I was finally available to come in and make a decision she was so patient with me. I had them bring another vehicle up from a different dealership they work and they had it ready to go the day after. That night I sat down with their finance guy and decided that I wanted to wait one more night to make sure this was the car I wanted. It was a little more than I had anticipated spending so I just wanted to sleep on it more night. Everyone in the facility was so kind and did not make me feel pressured AT ALL. I came in the next morning, test drove one more car to make sure I knew the one I was buying would be worth spending the extra money. The process was fast and easy. I felt that this was the most honest and reasonable dealership I had dealt with. Their document fee is only $199 where most are $299-$800. The extended warranty was a steal and the whole team was so great to work with. When I'm ready to get a new vehicle again I will definitely be coming here.

Went to Lithia Ram in Billings to look at a used truck. We really wanted a new one and after a…read moreonce over of the used truck we told the salesperson, EJ Ross, we wanted to look at the new one. EJ was great. He didn't push anything we didn't want and understood everything we were asking for. We now have a great new truck and made the buying purchase easy and actually enjoyable. We will definitely come back to see EJ again if we need a vehicle. If you need one, go here and ask for him!

Absolute joke of a dealership, drove 5 hours to look at a used truck. When i got there they didn't…read moreclean the snow off of it, floor liners were out of it and it was filthy. I also had to stop and fill it up with gas on the test drive. (They knew i was coming down almost a week in advance) I really liked the truck so after i signed everything the salesman hands me one key fob. I said where's the second one, he replied with we don't have one but you can get one online. I told the guy no I want a second key. He just shrugged his shoulders, I ended up trading it in a year later at Lithia in Missoula which was a night and day difference. Oh i almost forgot the truck threw a check engine light about a week after I bought it, turned out it was a stored code. So they definitely knew it had some issue but wiped it before someone bought it.

Worst Dealership in the state and that says a lot! They are misleading and do not tell you all the…read moreinformation. They rush you signing paperwork and "explain" to you what you're signing but are not completely honest! We had a flat tire at 5k miles and they made us buy a new tire and offered zero help. Please trust the reviews on this because we chose to ignore them and they all came true. We will never support this shady business and will make sure nobody we know does either.

If you're looking for a comedy show look no further than this dealership. I would recommend going…read moreanywhere else in town to get a vehicle. they are more interested in keeping their vehicles than selling them. the service shop is great for getting anything fixed but purchasing is a joke. sales manager doesn't care to talk to the person actually purchasing a vehicle and low ball your vehicle that other places are willing to pay what you want. At the end of the day I would rather buy a Chevy than a ford.

Definitely recommend to anyone looking for a used vehicle. Mark was honest and straightforward to…read morework with. All of the information relayed to me was understood and appreciated. After searching over 300 vehicles, I found a gem of a Toyota Tacoma at Taylor's Choice. I received a fair price and the paperwork was completed in less than 10 minutes. I highly recommend Mark and his staff for ease of sale with no pressure. Daleen

On February 6th 2021 after many text and conversations with Mark My wife and I decided to take the…read more6hr flight from North Hollywood California to Billings Montana feeling some what nervous But determined to come back with my 2016 Ford F-150 Lariat Sport Edition, buying online can be somewhat nerve wrecking specially on BIG BIG purchases but I have to say Mark made me feel like family he was Not pushy, he was polite, caring and most importantly HONEST, he made the deal go smooth and fast, my wife and I where literally in and out within one hour or so, Mark and Melissa had everything ready for as soon as we walked in the door Melissa greeted my wife and I she said " we've been waiting for you guys come on in " then she asked about our flight and seemed very happy to have us there, Mark then took us outside to show us the truck although due to the snow storm we couldn't inspect the truck In detail let alone test drive it, so we literally took his word for it, my wife and I are from California we don't have much snow nor rain so we didn't want to do any "crazy" test driving to put the truck to the test we just went a head and took Mark's word for it not long after we signed the paper work and took off to Cali, but Before we took off Mark gave us a 101 on driving in the snow and he even kept checking up on us to make sure we where okay . Mark and Melissa THANK YOU for making the purchase of this amazing truck soooo smooth everything is like you said and posted on your website we are very very happy with the truck and look forward to doing business with you in the future even if we have to fly out there and drive back in a snow storms, GOD BLESS, Nestor Pastora

I talked to Mike over Facebook about a 2018 dodge caravan and talked with him on the phone and he…read morewas very kind and seemed very professional! My brother in law picked up the vehicle and said Mike is a very nice guy! So thank you Mike!!

Great people with excellent vehicles! I highly recommend. If you are looking for a quality used…read morevehicle go see them.

I went to Standard Auto Sales and I received very good service and made what I am told is a very…read moregood deal. The only thing that needed work was the hood which needed a replacement rod to hold it up. I ordered one, installed it and it works fine.

Jimmy is a very laid back salesman, he will not hound or pressure you into anything. He told me the…read moretruth about my vehicle, and I am very happy with it

I would never recommend them after the experience I have had. My wife andI would not recommend Bob…read moreSmith Motors under any circumstances at this point. My wife and I purchased a brand-new 2023 Mazda CX-5, and initially we were very happy with the vehicle and the buying experience. However, our experience after the sale has been extremely disappointing. In early November, we contacted the dealership to cancel our extended warranty. We were told the refund would be processed and sent by the end of November, which we felt was reasonable. November came and went, and no refund was received. I left a message with Mike and never received a return call. My wife also called multiple times, leaving messages that went unanswered. Eventually, we were put in contact with Kevin, who initially addressed my wife's questions and assured us the issue was resolved. Again, we waited--but still no refund. Now, at the end of December, we have yet to receive the refund. My wife has continued calling with no resolution. When I finally spoke with Kevin directly, he stated he was not aware that my wife had canceled the warranty. After our conversation, he told me he would overnight the check. He said he would send me with a tracking code, and I still have not received this. The check has still not arrived. At this point, the lack of communication, follow-through, and accountability is unacceptable. I would never recommend any Bob Smith dealership after this experience. I will be sharing this experience on every review platform available and will continue contacting the dealership until this matter is resolved.

This was by by far the best experience I have had buying a car. I use to work at a local dealership…read moremyself and Matt and the Bob Smith crew were fantastic. We will never go anywhere else to buy another car or to get our vehicle serviced! 100% recommend!