I had the scariest experience of my life this morning. The cab driver named Kuldip (license plate…read moreVT-1659) picked me up at 6 am and parked far away from the entrance of the pick up location. It was snowing and I had 3 bags and a suitcase with me. I tried to call him over, wave and even called the dispatch multiple times. Instead of helping me he sat in the cab, let me take multiple trips to the cab to put my bags in and ran the meter up to $12. When I asked him if he could reset the meter due to the circumstances, he told me I had no other choice but to take his cab, which was true, there is only 1 cab company in Kamloops that I'm aware of and there are were no Ubers and I had a ticket to get back home for 6: 30 am. At this point it was already 6:10 am, I no longer had access to where I was staying and it was snowing. As much as I didn't want to get on his cab after dealing with him being unreasonable and slightly aggressive, I had to just give it up to bad customer service and attempt to not miss my way back home. When I was in his cab he began getting upset with me trying to dispute his charge and started driving me in circles and began to get aggressive. He started threatening to throw me out on the side of the road in the snow, yet he was also not stopping to do so. This was extremely scary when I realized I had also never given him the address of where I was going and he was driving around aimlessly, screaming at me and running up the meter more. I begged him to stop. You can see what happened in the video, but he got overly aggressive, turned around towards me (I'm not sure if this was an attempt to assault me or if that's just his typical behaviour when he's yelling) and I begged him to let me out of the cab at this point when I realized how scary the situation actually was. He started to pull into a parking lot after begging him, but still would not stop driving. I had to open the door while the car was moving and attempt to get out, that's when Kuldip finally stopped the cab and let me out, while also breaking my Labubu I just got for Christmas. I asked the other cab driver in the parking lot to help me and he just laughed at the situation and asked the other cab driver "haha Kuldip what did you do this time?" The fact that this seemed like normal behaviour for him, the dispatch did nothing to help, the other cab driver found it comical and the Kamloops police made me feel like I did something wrong when I called to try to make a report makes me very fearful of what could happen to someone whom is elderly, disabled or a minor if they were to find themselves in a similar situation. If no one can see the perspective of how this is a scary scenario - a young woman in a cab with an aggressive angry man at 6 am who has no fear of the repercussions of his actions, no one knew where I was going or who I was with, then I have given up on humanity. This should not happen to anyone and I feel like the system severely failed me. Please be careful out there. I really hope this hasn't happened to anyone else and will it happen to anyone else.

Horrible service I'm physically impaired and had to load my own walker,…read moreDriver never got out the car

I think the Kamloops Airport Shuttle Service may be a one man show. I spoke with him on the phone…read morethe night before our flight and made the reservation. The next morning he phoned 50 minutes before he was to be there to say he couldn't make it. Left us scrambling.

Called a week before my arrival. Spoke with a guy I could barely understand who seemed extremely…read moreannoyed that I was calling to arrange a pick up. Was told I didn't need to make a reservation and a shuttle would be waiting. Landed and let's just say I wasn't super surprised that there was no shuttle in sight. If you need reliable transportation from the Kamloops airport, look somewhere else. Won't bother this company again. Terrible

I recently used the wheel chair access taxi to transport my elderly mother to a neighboring town, a…read more1.5 hr drive. The driver traveled at speeds in excess of 20 kmh over the speed limit while playing loud music very irritating to an elderly person with dementia. Overall a very Un professional and un safe experience. I would never use this service again or recommend it to anyone transporting a loved one in a wheel chair.

Vernon Taxi has gotten me to my appointments on time, every time. They gave me the service I…read moreexpected and the driver was always pleasant enough where I felt I wanted to give a tip. However, I always phone ahead of time and reserve one. I can see people getting disgruntled if they had to wait any length of time. Guess they never tried to get a Taxi in Toronto. If you had to wait, the driver isn't at home watching Wheel of Fortune just to annoy you. S/he is on another service call, hopefully picking me up for my appointment cuz I booked in advance.....food for thought.

Wow, my first experience using Vernon Taxi... Car is FILTHY and smells disgusting. I guess that's…read morewhat happens when one person owns all the taxis in the town. Driver was OK but I'll never ride again. I can't wait for Uber or Lyft to get here!! Hurry up!!

Three stars given because balanced out really big mistake with 'best they could do' repair…read more I was travelling to Winnipeg with my mother, who is 82 and has rather advanced Alzheimer's, and her wee service dog (medical alert). The itinerary was specifically planned to accommodate Mum's sundowning and the dog's bladder. That is, arriving by dinner time in the shortest possible time. Now, while the greatest failure of all was committed by the shuttle company who botched our booking and did not pick us up (see "Airport Shuttle" review), once we arrived by taxi at YYC, the Westjet staff at the gate should have been more on the ball. Our plane was still parked at the gate, the waiting area full of people. I asked the girls at the Westjet boarding desk if they could keep an eye on Mum and her dog while I grabbed two coffees. You need to know that YYC is a very small airport, you can see most of the entire waiting area. The girls said "No problem" and "Of course" simultaneously. Minutes later, when I went to Mum, the plane was pulling away 10 minutes early! Westjet had been made aware at booking that we were travelling with a service dog. The girls should have known they were missing passengers and realized we, with dog!, were they, and told us to board immediately. You can read all about how f*d our day became from here in aforementioned "Airport Shuttle" review. And, I do believe the Westjet boarding gate failed equally. The Westjet manager was able to get us on a much later flight which arrived in Winnipeg at midnight after making it very clear "that we don't usually do this for third party bookings". Clearly, he was accepting at least some responsibility for the huge gaff. Thanks for getting us there one almost the same day regardless.