Sometimes necessity demands that you use a service you've been warned against, as was the case with this Yellow Cab. After my experience tonight, I'd rather stick my thumb out on the side of the highway! I phoned with my coordinates in Danville and was told a taxi would pick me up in 15 minutes, so I dawdled in some stores to pass the time. Half an hour later, nothing. So I ring again only to be put on hold. Me: pester, pester, pester Dispatcher: "on our way", "on our way", "on our way" Rinse, repeat three times. Finally, I climb into the cab and tell the driver my destination, BART, only to have him try and wrangle a full fare all the way to my house which he quoted at EIGHTY dollars. Are you out of your dog gone mind?? I could buy two pairs of mediocre shoes, or one pretty decent. Stock up on groceries at the Bowl for a week. Drink six greyhounds at Van Kleef. Do I look mad?? I was firm but throughout the entire twenty minute ride he kept harassing me. The last time I'd been that pissed at a stranger was when this woman lamented about how "kids are so stupid" at the Exploratorium. Hear me roar, "NEVER again will they have another dollar of mine!" read more

If I could give this company ZERO stars, I would. I called for a taxi at exactly 2:59 today. I was told by the dispatcher, "They will be there in 10 to 15 minutes." As I am sitting here, it has been 52 minutes and I've already called another cab company. I understand that there are more pressing issues in the world, but if your business is picking people up and dropping them off, then you might want to at least try and do a good job at it. read more

This company is also listed under Yellow Cab Danville, and has similar terrible ratings there as well. Long story short: I work at a local restaurant and I called this cab company at a customer's request. I was advised a cab would arrive 15 minutes later, and after 5 follow up calls on my part and them hanging up on my twice, I put the patron in the cab of another company over an hour later when Yellow Cab never showed up. They were extremely rude and even sent my calls to voicemail when I attempted to cancel the service. When I tried to follow up the next morning with a manager, I was told no one knew when or if he'd be in again, but that my complaint had been filed already. Considering there's no way they could know who I was, I highly doubt that. What a joke of a company. If you need transportation, highly consider walking before calling this company. You'll get there much faster. read more

Not quite sure where all the negative reviews are coming from; I've called this cab company over a dozen times in the last year and I've never experienced any problems. I travel about every two weeks for work, and it's always last minute -- meaning I call Rocky or his wife the night before, scheduling a ride to the airport at some ungodly hour the following morning. Rocky, the owner, brings me coffee in the morning, and In'N'Out when I arrive back at SFO. He doesn't even mind when I text him at 3 in the morning asking for a pick up from the airport when I arrive that afternoon! I have no experience with calling for an immediate ride, but as far as scheduling one in advance these guys are rock stars. There's a reason I call them every two weeks! read more

Contrary to the other posters here, I've had very good experince with yellow cabs. Whenever I have scheduled airport drops or pick ups they have been on time and professional. In fact the first time I used them was out of sheer desperation. Wife & I were going to Tanzania on vacation, and I had arranged a BART drop off with deSoto. The morning of our departure, at the scheduled time - No sign of the cab. I called the number several times, and when an irritated lady (apparently she was sleeping) finally answered, she said they didnt have any reservation in my name and that she doesnt have anyone to send anyway !! Time was running out, and I madly googled other cab services in the tri-valley area. Talked to Rakesh of Yellow cabs. He was actually supposed to pick up someone else in 1/2 hour. But after hearing my story he immediately came, picked us up and drove us to the SF airport. While on our way, I could hear him arranging someone else from his team to attend to the other customer. I was so happy that eveyrthing worked out in the end. Kudos to Rakesh and his team! read more

They showed up 15 mins early. Driver was nice. FYI. Call the night before. Not super techy. If you're going to the airport. Add 10-15 mins. To get your stuff ready and give yourself enough time to get to the airport including traffic!!! read more

I'm typing this on my phone because this cab company left me hanging at b&n when I called the service over an hour ago. I called for a cab and was asked to give for the typical location and destination. Don't know how 'Barnes and noble' got confused with 'hooters' but the guy on the other line found a way. The cab called me and told me he was outside hooters and after clearing up the confusion, he said he'd be here in a couple minutes. Half an hour later, he's heading to danville and tells me to call back the dispatcher. So I do and the same guy I called an hour ago insists that I told him I was at hooters and then goes onto tell me that he 'has no cabs for me go call somebody else'. What. This isn't the first time I've used this cab service (although I haven't called them in a while) and I am well aware of their infamy on customer service and timing. But this is the first time I've ever been blown off like that. If there were any other more reliable cab companies around here I'd certainly call them but I think they all suck around the same so just don't call any cab company situated in the tri-valley. Ever. read more

We were at Valley care urgent care tonight and needed a ride home to Pleasanton. The lady who answered the phone at yellow cab spoke broken english. We had to change te area c Co de l liu sted on the voucher to get the cab company. She was rude and hung up on me. Then would not talk to me asking for someone else saying we'd called the wrong number on a voucher we had. They did not give urgent care any of the right vouchers. These had a Fremont number on them and two others which were incorrect and out of order. Eventually they said a cab would come in 15 minutes. But actually 15 minutes had gone by so we called and was told again they'd be there in 15 minutes. After getting in te cab, the driver asked me which was the best way to go. I started telling him then he said he'd go the way he wanted and that he had a gps. I said okay fine. Told me just to sit back and let him hande but started asking me which way to go. He wouldn't let me answer. Said I was trying to be the boss. So he started asking my son which way to go. I told him that he said he had a gps and let the driver go his way. He got to the point he was yelling at me and called me an old lady. The rest I couldnt understand the rest but it sounded derogatory, as he had broken English and I think was from India. We eventually got home but we could have lived without the aggravation. Driver purposely aggravated me and treated me with disrespect. This is very bad interaction for such a well known taxi company. I will reject any rides from them now. Do not call them. read more

This needs like a negative star! horrible service! I was with Kristin C. and everything went wrong. The dispatcher didn't not get our phone number to begin with so that the cab can call us when they arrived. Then we persistently called every 10 min to check up and they kept telling us 10 min. Finally I got fed up, called the dispatcher to comp our cab drive. She went on about how she could not do anything and I when I pointed out her mistakes and she had the nerve to tell me to call another cab driver and that our cab would not be coming for us. I asked for her name, S-A-M she spells out for me, SAM she says. The nerve! I ask to talk to her manager and she says he isnt there and if I want to complain about her, I should call back in the morning! DO NOT EVER USE THIS CAB COMPANY!!! read more

I was lucky to get picked up by the owner, Rocky! this guy is the guy you should try to get a cab from. He made great conversation with me throughout my ride to SFO and once we got there, he gave me a discount (without me even asking) just because this was a personal trip. OMG, that just warmed me so much... the discount is about 10%, so in return I told him to keep the discount as his tip because I got a great service. I can feel the competition from TAXI company now days with UBER coming along, but I have to say, The service I got is way BETTER than UBER. read more

This is the McCain/Palin of cab companies. Unstable/Unable. My friends and I were having a good time drinking at my house. We decided that it would be fun to take a taxi to the local pool hall. So we called Yellow Cab. The dispatcher told us thirty minutes. Thirty minutes later we got a call that he was at our house. Out of the three of us, none of us could understand him, and after we told him where we were going, he mumbled something about the special. I said, "yeah, sure". We were only going 3 miles and halfway there we noticed that the meter was not running. We asked, "why is the meter not running?" He responded, " You agreed to the flat rate of $20." I said, "B.S, pull over right now!" He pulled the cab over and insisted that we agreed to the flat rate. I asked him if it was too and from, and he said, "no." He said, " I came all the way from Pleasanton, and it is twenty dollars!" He said he would call his dispatcher to straighten this out, and after thirty seconds of him conversing in his native tongue, he said, "let's go." He took us to our destination and still demanded the twenty dollars. Mad, we only gave him half. I understand the rising cost of things in this economy, but at least be upfront about it. Trying to pull a fast one over some seemingly drunk people is not a way to make it in this economy; value and good customer service is. I hope no on else experiences what I did with Yellow Cab read more

Sorry to say this but they wanted to charge me double the general rate because it was a one way the. Had been very good but no thank u

Tip: If you call in for a cab, DO NOT tell them your destination until cab arrives. That way they won't price gouge you and have to use the meter for actual mileage. read more

I was in northern California for my summer internship. I've been in a lot of cabs and I usually get pretty good drivers (unlike the norm, it seems that very few people come up and review taxi companies when they get good reviews) . However, this was a very great driver. The driver offered not only offered his wifi hotspot and had a bottle of cold Naked Juice at the airport. I was extremely impressed. These guys are doing something different. Good for you. read more

Another mostly negative experience. I called the night before to schedule a cab to get to the BART for the airport. When the driver didn't show up the next morning, I called the company, and the woman who answered apparently had no record of the appointment. She said she could get a cab to us in ten minutes. But ten minutes later, the driver called us, and had been sent to the wrong address. I told him I was going to call another company, and he immediately figured out where we were and got us there in time. If not for the driver, we probably would have missed the BART and our flight. He saved the dispatch staff, but I won't trust this company again if timing is important. read more

This Cab company doesn't even deserve 1 star. Had dinner reservations, called ahead of time. Was told they would be there in 15 mins. 1 hour latter still no taxi. Called was given the run around. Ended up missing dinner. The worst ever. read more

Worst cab service ever!!! do not use this service,made a reservation, no show without any notice, called and notify there is no cab for me, I will miss my flight to a very important biz flight,!!! learn my lesson and stay away this cab co read more

I had a horrible experience with the Yellow Cab of Tri-Valley. Everything that could go wrong did go wrong when I tried to get a cab for me and my friends. being responsible young adults haha...we wanted to take a cab instead of drive to a club so i call this place since it's local to pleasanton. the first time i call, SAM answers the phone and takes my name and address but not my phone # and says the cab will be here in 20 minutes...20 minutes later and still no cab...so i call again and SAM apologzies that it's not coming b/c it was SAM's fault for not taking my phone # down! she assures me another cab will get here in 15 minutes so we wait...the cab driver does call us 15 minutes later saying he's down the street but another 15 minutes pass by and he's still not there...then a different cab driver calls us and he tells us that he's on his way...at this point , my friends and i are pissed so we proceed to call the cab company to complain...the same lady answers the phone, SAM. SAM is unapologetic and has a snotty attitude. SAM even taunts my friend to complain to her manager and then SAM hangs up on us! at this point it's almost an hour after my initial call so my friends and i give up and drive to our destination ourselves...at least i learned my lesson not to EVER try this company again...even with the disastrous start to the night, my friends and i still had a great night out despite having to drive back haha read more

I've been taking taxis a lot recently due to work and I've been using this company for the past two months so I've learned a couple of tricks here and there. Instead of calling for a cab, I just book online and don't even have to worry about giving my details over the phone, them not understanding me and them showing up at a different address/wrong time. Basically no hassles when you book online, and they respond within 1-2 hours confirming your reservation. In terms of timeliness, give or take five minutes. They're usually early or on time, but its a taxi so don't expect 100% on-time service. But I guess it's never been a problem for me since I am the one who is usually running late. If you have an appointment or airport trip where its mandatory to be on time, I would suggest calling in about 15 minutes before (just in case). I always do. My favorite drivers are Jassi and Jagtar. If those guys aren't available, then Param. These guys always arrive with the cleanest cabs (I think they've been working the longest too, apparently Jassi's been driving since 2006) and they get me to work FAST. Jassi is a night time driver and Jagtar is a day driver. So far I've had nothing to complain and the dispatcher seems to have memorized my number and is quick to let me know details if I call in. Its been a great experience so far and they've helped me get to work almost everyday. The least I could do is write a review for them. Five Stars!! read more

Absolutely worthless! Made a call the night before to schedule a pick-up so I could make a BART train to Emeryville. Nobody showed up! Called to find out where they were and was told a cab could be there in 20 minutes. Not very customer oriented wouldn't you say? Called a more reliable service, they arrived in 5 minutes and I fortunately made my train. Won't call Yellow Cab again. read more

this was the worst fucking Cab experience ever first of all i called 40 minutes in advance to get picked up at a certain time and the guy gets there over 10mins later than the time making me late to work like who does that!!!!!!!!!!! if he was even 5 mins earlier i would have been just fine but instead i had to wait for the next train which made me 20 mins late fuck this taxi service only catching uber/lift taxis are dead zone !!!! stupid dispatch lady cant fucking understand english !! read more

I am only giving this business a single star because it is required. I called to get a taxi from my location to my destination. I was asked the address of my destination and then was hung up on. I called back stating that I had been hung up on and was told that "no, I was asked for my phone number not my destination." When I gave my phone number I was again hung up on. I called back again and was told " do you understand that I am busy?!" to which I replied "do you understand I am trying to give you business?!" (this entire time I had called and reached the same women each time) I was then contacted by a driver (who was not actually at my location... weird) who I told what had happened, and he actually told me if I was going to give them a bad Yelp review to instead give TWO bad Yelp reviews because "who has the time to read the reviews." I am so completely irritated and disgusted by this business. They have no customer service skills and a complete lack of desire to act polite to any customer. If you need a cab call (925) 777-77777 instead. read more

Overall pretty straightforward taxi cab service! I was in the Pleasanton Area visiting some family and chose Yellow Cab Pleasanton as a way to the to Oakland Airport. My driver, Jagtar, was polite and courteous, and we made small talk about the local area. He mentioned that Hacienda Crossings and Stoneridge Mall were common destinations; I will definitely be checking those out next time I'm in the area. Would definitely use this Yellow Cab again! read more

This company did everything that you would want in a taxi service. The cab was waiting outside my place 5 minutes before the pickup time, he let me stop to get my starbucks, and got me to the airport on time. If you're looking for reliable service without the frills, this is definitely an option. read more

Very Rude! Wow, is all I could say after the extremely rude dispatcher I spoke with this morning. I checked the website for Yellow Cab of Tri-Valley to estimate the approximate fare for a 2.5 mile ride. Since the fare the dispatcher quoted me was twice as much as the website indicated I asked him why the difference in cost? If he had said something like gas prices have gone up or the website needed to be updated I would have understood. But what he said very beligerently was "You asked for a quote, I gave you a quote, if you don't like it call someone else". I said okay and did just that. I ended up calling Yellow Checker and while their prices weren't much different, at least they were polite and were here right on time. read more

Absolute worst cab company around. Called at 6:00am for a 7:20 pickup. 7:30, nobody shows. I call and they say driver left because I didn't answer his call at 6:55am!!! They send another driver who said he'd be there in 5min...he took 25min and I was late for work. Then, another driver calls me at 9:45am the same day saying he was in front of my house for my 7:20am pickup!!! Since when was 9:45 7:20??? Day 2, had to use them again. I call at 5:30am for 7:20 pickup and verify with them. 7:25 nobody...I call dispatch and they tell me I never called. They say sending another driver. 25min later still nobody. They contact the driver and not only did he try calling the wrong number, he went to the wrong house!!! Late for work 2 days in a row because of these assholes! No compensation, nothing. But the drivers and dispatch want to argue everything with you. read more

DO NOT BOOK A CAB FROM THIS COMPANY!!! They are beyond awful. I requested a 5:45 am pick up and after numerous calls still no cab at 6:15. I had to call another cab company to pick me up. Stay away. Call another cab company. read more

Our experience was mostly negative. We booked the cab online, and received a confirmation, but the cab didn't appear at the scheduled time. I called and they were able to get cab to us fairly quickly, although we were now 20 minutes late. Since we were headed to the airport it was potentially a serious problem. To their credit, the driver was very nice and the cab (a Prius) was clean and comfortable. read more

Awful. We were in Livermore going to another destination in Livermore. Arranged cab online. 15 min late, didn't know where we wanted to go though it is a very popular restaurant. My husband had to look up the address and then the driver hands him the GPS to input it ! The driver was not pleasant, had his window all the way down the whole trip without even checking to make sure it wasn't going to be uncomfortable for his passengers. Did not speak or understand English very well and I think that is extremely important in an English speaking country. Never again! read more

"Hello yellow cab?" "I am in a rush I need a cab to BART, can I have a cab in ten min?" "Yeah OK, I sending cab fifteen minutes." "I'm in a rush please." "Yeah OK, I'm sending cab now, fifteen minutes." "Thank you." 49 MINUTES LATER: 'Ring ring' "Hello?" "I'm down stairs." "OK thank you, I'm coming down now." OUT SIDE "Where you going?" "BART station in dublin , I'm late and I need to hurry it comes at 9:41 can you get me there by then? I called an hour ago" "Yeah I can get you there by then." BART STATION 9:40 "That'll be seventeen dollars" " Here, thank you." "Good day." "Huh, huh, huh" 'Thump thump thump thump' DUBLIN BART STATION TICKET GATE 9:41 "Eight car San Francisco Daily city train now leaving." "Aaaghhh!" 'Chugga chugga chugga' 'Ring, ring' "Hello, Yellow cab?" "Can I speak to your manager?" "Hello you can speak to me" "I waited for your cab and I missed my train" "I'm sorry I can't hear you, you must be at BART or something call me later." 'Beeeeeep' "Grrrrrrrrr......." read more

I have always used them for ride around town locally and multiple timesto get a ride to bart from san ramon area. There are pretty good with timely service and I recommend them read more

worst cab service ever!!!!!!!!!!!!!!!!!!! i will never use this cab service ever again! i set up a reservation to be picked up at 12:15 outside a club and i waited there by myself for over an hour!!!!! everytime i called they kept saying 5 more minutes, 5 more minutes and they hung up on me!!!! i finally took another random cab and when i got home i got a phone call from the cab driver and as i said "i waited for an hour...." he said "thats fine" and hung up on me! this company deserves no stars!!!!! worst cab service ever!!!! read more