I would have given zero stars, but since it doesn't have that option, you only get one star and…read morethat seems too much to give. The person who picks up the phone is one of the most miserable sounding UNPROFESSIONAL person I have had to deal with in a while! There is no professional customer service whatsoever. I just moved back to Fall river two weeks ago and I've only had to call less than a handful of times and every time has been nothing close to professional. The man always picks up with this rude tone. NEVER gives you the eta and hangs up before you can even ask for an eta. Today I called to get a pick up. He hung up before giving me ETA and since I've already dealt with his professionalism, I decided to wait. My daughter just had adenoidectomy so she was getting a little fussy. when I look at my call log it showed that I had called 19 minutes ago so I gave it a try to call and actually get the ETA this time. When I called and asked he rudely said with an attitude" oh honey your gonna have to wait about 30 minutes" I responded back and said "OK. I've been waiting 19 minutes so about 10 minutes more?" he then yells at me and said "you have not waited No 20 minutes. You literally called 10 minutes ago"and hung up on me before I an even tell me that I literally looked at my call log. when I called back He would pick the phone up to then hang up. I've never dealt with such unprofessionalism unprovoked. I had more professionalism than he did and I'm not the one working. but best believe I gave him a piece of my mind after that because I shouldnt have to be mindful when getting treated like that. I would never give this company my money, even if I had to walk to the moon on the hottest day! that man needs to find himself a new job where he doesn't deal with customers because he has zero customer service as a worked as a dental assistant for over 10 years. The second time I got a ride even the guy who picked me up, said that that guy is always rude with an attitude and never gives ppl eta. His OWN CO WORKER SAID THAT! Which in that phone call he hung up before I could ask for the ETA and when I called right back to ask for the ETA he had an attitude and said he would not know when they would get there and he said " idk when he would get there it could be 5 minutes" I said "that's all I was asking for that that's exactly what an ETA is"( giving a rough estimate not exact) It's not called EETA...... I suggest y'all get a new person to pick up the phone call because you guys will just continue to lose money. He needs to remember that there is something called Uber and Lyft and if people are calling you guys, I wouldn't run them away because there is other options that more people prefer to use. Attached is my proof of my call log that shows the times that I called and if you do the math, you will see I called 19 MINUTES LATER...

You need to chance your hours it says your open till 11 and its not even 9am and the guy answering…read more said in a mean old man's voice we are closed!!! So??? Why is it saying your open then? Don't be mad at me for calling before 9pm when it says your open till 11pm!!!!

Highly recommend Princess Limousine service. Our driver, Troy, was extremely accommodating. He…read morehelped make my husbands surprise 40th birthday trip to Gillette Stadium a really fantastic time. Professional, punctual, and knowledgeable about the stadium. Thanks again for such awesome service.

Unfortunately y my daughter was a half hour late to her own birthday dinner 4/19/23 due to driver…read morebeing lost. The company should have done their homework with routes and express ways with party buses. The gratuity tip at the beginning of the arrival I would not recommend to sign because you never know that you are going to get. Needless to say, I tipped driver a portion in which I was being very nice. Because friends tell me they would not have tipped at all. Ask questions.

We hired Tremblays for our wedding guests. Tremblays was very professional and Colleen responded…read morepromptly to all correspondence. They were the most reasonably priced bus service by far. The driver was great. Our guests all said the ride on the school bus was a lot of fun.

DO NOT I REPEAT DO NOT WASTE YOUR TIME IN THIS PIECE OF CRAP OF A COMPANY. We requested a quote and…read morefrom the very beginning they were rude and disgustingly disrespectful ! They hung up the phone because we told them we are shopping around for quotes and if the price includes the mileage / gratuity and also what are the amenities and he got furious and told us he didn't want our service if we already have other quote. Just don't I can't even imagine how it would of been if we actually went with their service.

This business is one of the least ethical I have ever dealt with. I would give them zero stars if…read morethat was an option. We reserved a party bus for my daughter's birthday (we chose it online with the help of the owner) and paid $100 to reserve it well in advance of the actual date. We called three days before the event to confirm that the bus would be coming and the person who answered the phone noted that we called to confirm. The party bus was supposed to arrive at 5:30 PM on a Saturday night. At 4:45 PM, the driver of the bus called us to say that "there was a problem with the bus and they would not be able to show up." 45 minutes before the event - are you kidding me? So then the owner calls us and tells us that the party bus "had a window that was shattered by a 'shot' and that it wasn't safe to drive the bus." And, there was nothing else they could send and too bad for us. No "I'm sorry" and no attempts to make amends for this. When I asked to see the damage sent to me via text, I was told that they weren't going to send it to me. (They later sent a ridiculous image of a home window that didn't even look broken). Clearly they found someone else willing to pay more for the bus than we agreed to. Luckily, we found an ethical limo service which could come at the last minute. STAY AWAY FROM THIS COMPANY, THEY CANNOT BE TRUSTED!

Our plane was hours late arriving and the driver patiently waited. Courteous and dependable.read more

Rachel was very responsive when booking our ride and the driver we had, Jerry, was also great a…read morecommunicator letting us know where to find him when we got off the ferry. He was on time, safe and friendly. Highly recommend.

DO NOT USE THIS COMPANY! We hired them for our wedding and the last bus left without the bride and…read moregroom to the after party! The bus driver didn't even ask if they were on the bus and they missed almost their entire after party. All their friends and family wondering where they were since no taxi's or uber's were available to pick them up in the remote location that the wedding was held! The company then also had no remorse and didn't even apologize. A HORRIBLE company with even worse people working for it! Avoid at all costs!

They don't answer the phone they would rather let it ring for over 20 minutes and then be…read morecompletely rude saying that their is nothing they can do when the bus driver showed up 20 minutes earlier than the time that was given and then to be told oops I guess that you were t notified by the driver that the times have changed and that the city added over 100 kids to its public school roster

I had a hard time finding a limo to do a one way transfer for a wedding; we needed a limo to bring…read morethe guys to the venue and then the girls. Most companies won't do a transfer for a wedding and we had no need for four hours of limo service since the ceremony and reception were in the same location. A Formal offered three hours of service (the shortest window I could find) and at a reasonable rate. Tom (the owner/driver) was easy to book with over the phone, quick to respond to emails and provided a smooth ride in a beautiful Lincoln crossover limo. However, his customer service skills left much to be desired. He came across as aggravated the last few times we spoke on the phone and actually had me in tears after one call (the services were already paid for at this point). His attitude during my drop off at the venue was terrible and this was during the point of the day when I was the most nervous. The car doesn't have an interior light or mirror (I guess I was supposed to know this) so if you need to do any makeup touch ups, you have to rely on a bridesmaid to hold her phone flashlight and use your front facing phone camera.

I called around to check availability for senior prom for my daughter. I found A-Formal on the…read moreGoogle search engine and it had a couple reviews of happy customers. I had seen their limos around previously. Upon calling I spoke to Tom who was friendly and accommodating. His original phone call quoted me and I hung up with all the info I needed to check with parents and get a deposit. When I called back a few minor details had changed, and as expected so did the cost (we added 2 people and half an hour). I gave a deposit and was told cash could be paid on the night of the prom. We had rented the town car for 9 people. Prices were competitive and reasonable. Upon arriving at our meeting spot a few parents had already said our driver was waiting asking for me. I was greeted with professionalism and courtesy and provided both my contract and receipts for both transactions. The contract was simple and easy to understand and the driver was excellent. He texted me when the kids arrived at the venue and when they were back for the night safely at after prom. This was huge to me considering the car was full of mostly minors. I was very happy to know all the kids arrived safely. Bonus: because the had a bigger car availabe (a Thursday night) the kids were excited to see the SUV pull up. I believe this seats 16 (sorry if I'm wrong) and the kids were super excited for the "upgrade" and the nicer car and more room. Parents were a bit jealous, too!! Excellent service, great communication, kids loved the driver and everyone had fun. We will be using them again.

This is the worst cab company I have ever used and I grew up and lived most of my life in New…read moreBedford so it says a lot First you either don't answer your phones or you pick up just to hang up sometimes for around an hour Second if someone says voucher they'll never get a taxi you'll wait until their is no one else to pick up so if you have an appointment best to wait til you have money for an Uber Don't ask why your losing business when it's your own fault

The best they may not have a lot of cars out there but they are right on time I wouldn't use any…read moreother cab