As many others have reported, the cab service in Denver stinks. I called Yellow Cab from Mile High Stadium, and was questioned repeatedly, and in great detail about where, exactly, I was. Northeast corner of the stadium, by gate 5, where the two large signs are that say TAXI STAND. Something felt wrong. Seemed to me any fifteen year-old in Denver would know where that was, never mind a cab company. Sparing you a lot of the details, I called back three times more over the next hour, being assured each time that my cab was almost there. Finally, I called a different cab company - Union Cab. Their driver called me repeatedly asking me where I was. I think that's what he was asking, given the nearly unintelligible accent. I stuck to the same story as to my location. He always assured me he was right down the street, around the corner; he never showed up. I was about to call Metropolitan Taxi, when I learned that these cab companies are, in fact, all one jolly company, merged and working under their respective names. An hour having passed, I activated my Uber account and added to the exodus away from traditional cabs. read more

Sketchball cab driver lectured me about having an out of state phone number for my whole 15 minute ride. I have had some strange taxi rides before, but this one certainly takes the cake. read more

Don't pre-order a cab from Metro/Yellow Cab. I called the night before for a cab for 7:30. I'm waiting & waiting The handy app couldn't find my ride. When I called I was told by the dispatcher that no-one had picked up my call. They don't come & don't tell you they aren't coming. Should have called for a Lyft. Even Uber would have been better. -_- read more

I had the most delightful cab ride Friday evening to Mile High Station for Summer Brew Fest. Classical music was playing and my charming cabbie discussed wine with me. Felt like I was in opposite world for a few minutes. However, I called a cab to pick me up afterward because all the cabs waiting outside would only take large groups. While I sat on the curb for almost an hour - and made two more phone calls to Yellow Cab - not one, not two, but THREE cabs pulled up right in front of me and asked for me by name. But when bigger groups swarmed, each cab driver decided to take them and leave me. Some random person finally took pity on me and called a different cab company to get me a ride home. An hour and a half after my first call. Huge booooo. read more

Uber and Lyft will easily succeed with these people still in business. What a joke. Called for a cab at 12:15 a.m. and was told the wait was 5-20 minutes. Very reasonable... if it would have been true. I called 3 other times and finally after excuses from each person I talked to, it's now 2:45 a.m. and I was stranded. I cancelled the ride and told them I will never be using yellow cab on Colorado ever again. Uber and Lyft from now on. These people have no clue what they're doing. read more

Rude, customer service skills when answering the phone is impolite and they always say they are at your apartment and they are not. Instead of just lying and saying your around the corner, driver please at the location you claim to be at. I also had a drive tell the dispatch they picked me up, and I was obviously still at home, because a hour later I had to call them and remind them I was still waiting. read more

A delayed flight from PHX to DEN in the very early hours of the morning left me with no choice but to try to get a cab. I called every cab company, all who told me there should be a taxi arriving any minute at the airport, Yellow Cab quoted me 10 minutes. ONE HOUR LATER I called back and asked what the status of the cabs were and why I still hadn't seen one come through, and the lady on the phone said that many people have called and there should be lots of cabs coming. ANOTHER 15 MINUTES GOES BY (by the way, we are waiting outside in the taxi lane, freezing this whole time) and finally a Yellow Cab van pulls up. Without giving us an option, he offered two other passengers to join our van. I don't mind ride sharing but only if it's fair. Since my house happened to be closer than the other passengers' destination, the cabbie charged me for THE WHOLE RIDE WITH 4 PEOPLE AS EXTRAS!!!!! When I said that was unfair and why should I have to pay $80 when it was only two of us, he said that's just the way it is and the last people dropped off automatically get the discount. He did NOT bother to tell us this before the ride or when HE offered the cab to the other people. Ridiculous. Never ever again will I use this cab service. read more

Unfortunately, the three times I've tried to utilize Yellow Cab over the past couple of years have all turned out to be an epic fail in some way. Let's just say you'll get much better service from the competition, and although Yellow Cab's phone number is easy to remember (777-7777), believe me, those 7s will bring you no good luck whatsoever. My first experience with Yellow Cab occurred when I made a pickup appointment two days ahead of time, as my dog was injured and needed to get to the vet to have her stitches removed. My reason for calling so far ahead of time were due to the needs for a dog-friendly cab and a very specific pickup time. On the day and time of the scheduled departure, nobody showed up, with no prior phone call or warning, and upon calling the dispatcher, I was given a vague "Oh, we're still trying to locate a cab that can get to that area." That was it - not even an apology, much less a cab ride! So, if you can just visualize walking four miles in a snowstorm carrying a 60 pound German Shepherd in your arms to the vet because the cab company flaked, believe it - it happened to me! The second experience occurred when I was trying to catch a ride home after work at about 3am from the bus depot, which happens to be in a not-so-nice part of Thornton. I called about 45 minutes ahead of time while still on the road to ensure there would be no lag time, as this particular area is pretty shady even in the middle of broad daylight, much less in the middle of the night. In addition, I was carrying a large sum of cash, so getting out of this not-so-nice area quickly was pretty crucial. Upon arrival to the bus depot, there was no cab waiting. Three or four calls to the dispatcher over the next hour again resulted in the same vague reply as my previous experience: "Oh, we're still trying to locate a cab that can get to that area." I wound up walking home that morning - a full 7+ miles. Two hours after I got home, and a total of almost five hours after the initial call was placed, I got a call from the dispatcher - "Hi, are you still looking for a cab?" Uh, no... The third and final experience occurred when I was literally only about half a mile or so from their dispatch center on 41st Avenue and needed to get south of downtown. About an hour and 15 minutes passed, and still no cab. Meanwhile, I called the competition, who arrived in about 10 minutes. Keep in mind that all three of these experiences occurred during normal weekday, non-holiday, non-weekend, non-busy periods, and I wasn't exactly asking for a ride to China, yet they still couldn't follow through, even with reservations and several hours of advance notice. Many locals have told me that Yellow Cab, for some reason, has issues dealing with any destinations that are in the North Denver/Westminster/Thornton/Northglenn area - something about it being too far out of their coverage area. Not sure what the problem is, as the dispatch center for the competition is even further away from these areas than Yellow Cab is, and they provide awesome, timely service. Avoid this company like the plague. Oh yeah, and their iPhone app is worthless. Call Metro Taxi instead! read more

If I have to take a cab, I prefer to use Yellow. The prices seem cheaper, the cabs arrive faster, and the drivers aren't a-holes like other companies. Plus, they use the Taxi Magic app, which is now my new favorite app. It's so handy and the cabs seem to come faster. You can track them from the app too, which I love, because I'm impatient and often find myself harassing the poor dispatchers, as if it's their fault. read more

The worst. We set up a cab an hour ahead of time to pick us up. Told the receptionist our address and phone number 3-6 times on the phone and gave them directions since we are on a new street that is not on their GPS. Not sure why it's not on their GPS, it's in my iphone, but I remember the last cabby bitched at us for about 10 minutes, so we made a point of being extra clear. Time comes and passes. 15 minutes later I call to cancel, we're driving ourselves. The guy just starts yelling at me saying, your address isn't in my GPS! How am I supposed to find you?!? PLUS, I'm HERE!! (He wasn't, we passed him on the way out). Worst company ever. read more

I called at 3:05pm for a 3:50pm pickup. I called back at 4:10 to find out where my taxi was and it never got dispatched. They could do nothing to dispatch my cab. I missed my flight. If I could give them 0 stars I would. read more

I just got home from a terrible Yellow Cab experience. I got in a Yellow Cab at 15th and Larimer and asked to be taken back to Wash Park. Around 17th and Larimer, I noticed that the cab's meter wasn't running. I asked the driver about this and he said the meter was broken. I asked him how he would determine the fare and he informed me that he would figure it out when he got to my location. I asked how he would figure it out and he had no answer, so I asked to be let out immediately. He demanded $5 dollars from me for 2 blocks of service. I asked him how he determined this amount and he become belligerent, so I paid the fare and left the cab. His Yellow Cab number is 6236. When I called the Yellow Cab number immediately afterwards, to inform them of this problem, they said that they would take a note of it. However, when I asked the operator to repeat the cab number that I had just provided him with, he totally blanked and just said again that he would take care of it. I provided him with the cab number again, but I don't think that will make a difference. Lesson = Yellow Cab doesn't give a crap that their drivers are ripping off citizens of Denver. Shame on you Yellow Cab. read more

If I could give negative stars I would. After having my flight cancelled, I piled into a cab with three other people heading to hotels. Dropped off the first girl (approx. $30 ride) then wanted to charge the couple and I $56 each for the drop off at the same location in downtown Denver!!! $112 for three people to downtown??? I will not use them any time soon. BTW - he took the long way to the hotel. Highway 25 at 3am would have been far quicker than local streets read more

I have never had such a terrible experience with a cab company before!! I called around 8pm for a ride to downtown Denver from the DU area, about 930 I called back to check on my ride and the response was "we cannot reach the driver that was dispatched to your location, we'll send another ASAP." 45 minutes later I called back and received the same response. I finally gave up at about 11 and decided to call it a night. They didnt even have the decentcy to tell me they were not coming. AVOID YELLOW CAB at all possible costs. read more

So we called to get a cab for a night out on the town with some friends who were visiting from out of state. Our eta for the cab arrival was about 45 minutes which was no problem as we had planned ahead to be sure we made our dinner reservation. After a bit over an hour we called to see where the cab was and the operator told us he just checked in as arriving to pick us up. We waited a few minutes at the door before sitting back down as he didn't really arrive. Two hours later, long after the dinner reservation time had lapsed we called again. A different operator made us a priority pick up. Lucky us! Four hours later when we returned from dinner at the local pizzeria that we eventually went to instead of the original restaurant, we were laughing about how the call from our cabbie never came. Awesome service yellow cab. Smell ya later. read more

Sis and I got a cab to the airport from her place in Wheat Ridge. It was $75, and the lady that picked us up in her Prius was on time and pleasant. I was a little surprised to see a woman working that time of day (early early morning), and she was not really able to handle the bags as well as a man would, but we were fine. And we got a cab to come home from the airport as well. No complaints. read more

If I could give this service a zero star, I would. I was in Denver for a business trip a couple of weeks ago - usually, we would call an uber but the place we were at had really shotty cell service and it was stuck on the request app page. This was around 1:30 pm and our flight back to SF was around 4. We called yellowcab as that was the only thing available. WORST DECISION EVER. First, I don't get to the operator till about 1:45, who then informs me it will be about 20 minutes before the cab gets there. I say that's fine since the flight was domestic and we had time to spare. Around 2:05, the driver calls to tell me he will be there in 5 minutes. We go downstairs and by 2:20, he is still not there. I call his phone and he informs me another 5 minutes.. I ask him where he is and he hangs up on me. I try calling back and he literally cold walls me and does not pick up the phone. I call back 6 TIMESand still absolutely no response. I call Yellowcab and I am yelling on the phone - the guy on the other line doesn't give me any answers and instead, transfers me to the manager. She was extremely rude and tells me that they only "said" they would try their best for 20 minutes. I told her to do the math and it's now been 45 minutes. She said "well, what can I do? You just have to wait". .... Um,seriously? At this point, I am restarting my phone over and over again to see if uber works and by some miracle, I get through and the app tells me the uber will be there in 3 minutes. As soon as that happens, lord and behold, I see the yellow cab pull up to the building. I don't wave or signal. I do nothing. I hear my phone start ringing and I see that it's the cab driver - I DO NOT PICK UP. He starts to drive around and I can still see him just looping. My uber driver, Rachel shows up at this point. She is super friendly and ON TIME and gets me to the airport via many tolls. I made the airport by 3:20 and get through security by 3:40 - so much for working at the airport. During this whole ordeal, I still hear my phone ringing. Final tally- 15 missed calls. Never again will I make the mistake of going through this cab service company again - not only are they rude, unreliable, but basically liars at that point. I don't feel bad about hanging the guy up to dry because he clearly didn't feel that I warranted any explanation as to why he was late so he deserved a taste of his own medicine. read more

They blow. No text to say dispatched. Just called 30 sec later and mad because we weren't instantly ready. He grumbled and hung up on me. Nice business model. read more

Had a can scheduled to take me to my ride to the airport today at 5:30am. It's now 5:47am, no cab in sight. Plus I called at 5:32 when it didn't show, sat on hold for 5 mins for the dispatcher to tell me that they are working on it. 5:47... Nothing. What happened to a courtesy call about being late? Just called to finally cancel and hassle friends to change plans. They couldn't even give me an ETA almost 30 mins after they were scheduled to be here! Of Lyft and Uber and the share ride system don't survive, we are all doomed to have to rely on this horribly unreliable system! Shocked they can still operate under this model! read more

Worst cab service in denver. Waited for a cab for an hour and a half on a Thursday afternoon. Kept calling and eventually after six calls, they told me they have no record of our reservation. I called the manager and left a message and he never called me back. Ps- we never got our cab. read more

After waiting outside for an hour and calling numerous times I decide to call a different cab company (Metro Taxi) who promptly call me and let me know they're on their way. As I'm about to call yellow cabs to cancel the yellow cab driver calls and asked if I called for a cab a long time ago. No shit. I tell him another cab is on its way and I was about to cancel with them. Then he has the nerve to be rude and say I shouldn't call two cabs! Well if you got here on time I wouldn't have to! Should have made him drive here! read more

Yellow cab Z trip is the worst cab company in America. They have no clue what customer service is. Screws up two orders in less than three days and offer no explanation for their ineptness. Truly a waste of time to contact them at all. read more

These guys suck the big one. Waited for 2 hours before giving up. They hung up on me when I was very polite asking about my cab. Stuck still... read more

I picked up a Yellow Cab at the Convention Center. I was going to the Denver Botanical Garden just east of Cheesman Park, the largest park in the City. The driver said "$10" which I assumed was the estimated fare. As we departed, he repeatedly asked for the cross street. I said as an out of towner I did not know but it was 2 miles east of the Convention Center. The driver kept asking. I finally said use Siri or Google Maps. I noticed the meter had not been turned on and asked it be turned on. "It's $10" , he replied. Exasperated that the driver had no clue where he was going, I said let me out. I gave him $2 and told him not to try and rip off fares. Absolutely no excuse for such service. read more

OMG 0 stars!!! Booked a cab for an early morning flight. Timed to the minute. No cab. Call dispatch. Get a text that he's SEVEN miles away 5 minutes after pickup time. Then text that he's not coming. Call dispatch again. They say I'm "high priority", but it'll be another 15 minutes. Panicked and got my husband to drive me, as now there's no time to deal with airport parking. Hightail to airport, and those idiots call 45 MINUTES AFTER THEY WERE SUPPOSED TO PICK UP to say they were on their way. I let them have it, got some BS excuse about a "mess up", and told them I'd never use them again. NEVER. Why bother having an online reservation system and a dispatch if you can't honor a reservation or dispatch a taxi?!? Yknow. MORONS. Oh, and this is the second (and last) time I've used them. First time they were late for a 6:10 pickup on a Saturday night. How is this difficult?? read more

We called a yellow cab to pick us up at our hotel, got the call that he was there, and when we came out, he was driving away with some other people. Definitely not calling yellow cab again, we had a much better experience with metro cab. read more

The driver started complaining from the second I got in the cab. He told me I could have walked, since my destination wasn't that far. Then he proceeded to complain about the online reservation system, at which point I told him I would gladly call instead next time. He then said "No, no, those people will just mess it up too..." Later the same day I called and attempted to get another cab, only to have the guy drive by my house without even calling or waiting. I waited an hour before I finally got a cab through Metro Taxi. Yellow Cab blows chunks. read more

I am positive that I left my cell phone in a cab. I called FIVE MINUTES after my cab ride and was transferred to the lost an found voice mail. I never had a response to the 7 messages that I left after the first. Eventually I talked to someone in the office. Since I had the cab number, time of the ride and addresses of pick-up/drop-off she was able to locate my driver. She said she would get in contact with him to see if he had seen or heard the phone I had been constantly calling in an attempt to find it or get it back. It has been over a week and I have not heard from the woman, gotten a call back from my numerous voice mails or been able to talk with someone inside the office since I spoke with Maggie (lost & found). THEY ARE TERRIBLE!!! This is not even considering their outrageous prices. I would give them a zero if I could. read more

This morning my girlfriend and I boarded a Yellow Cab at the Hyatt Regency in downtown Denver and were driven .8 miles to the Union Station, also in downtown Denver. The trip took five minutes or so with stop lights and snow. I was thinking I would give the driver a five dollar tip even though it was a short trip, but that it would help make up for the small fare. When we stopped the meter read $2.50. We got out, it was dark and snowing and the driver said, "That'll be $15." I was surprised because every other time I have taken a cab the charge was what the meter read. Was this a flat rate trip? I don't take cabs often so was feeling unsure of myself, if I was right, or if the driver was right. I asked him why it was $15. when the meter said $2.50. He proceeded to raise his voice, become unpleasant and accusatory and had a little temper tantrum. I asked him what his name was, and he said, "John", which I doubted. (The number of his cab was 4493.) I was rattled, it was dark, cold and snowing. I fumbled around in my wallet and gave the driver a $20 bill and he gave me $10 in return. And he drove away. We were having such a spectacular experience with Denver and the Hyatt Regency and this was a real spoiler for us. The Yellow Cab website stated that the only flat rate fare was from Denver to the Denver airport. This experience was very unsettling and really tarnished my feeling about Yellow Cab. I doubt I will be using them in the future. read more

Worst decision EVER. Driver was a heavy smoker. I arrived at the airport smelling like an ashtray. He said the computer that took debit cards didn't work at DIA so he wanted to charge me a flat fee mid way to the airport. When I balked, he dropped the flat fee $5. When I told him I'd rather use the meter, he informed me that he'd already shut the meter off. THE WORST! Never again. read more

Terrible customer service! We waited for 45 minutes for a taxi, only to be told (after we called) that they had lost contact with our driver. Don't use this company!!! read more

Just about every time I get a Yellow Cab in Denver the cab drivers complain and bitch (sorry about the foul language) about how they don't want to accept credit cards and they only want cash, yet they give the riders no incentive to pay them cash. It makes all of us feel uncomfortable that they are rude to us, when we are still paying them, and if they don't want us to pay cash. If it is THAT big of a problem within their company, then their company should be cash only. They offer credit card so we can all pay credit card. I think people working for this company are trying to scam out of taxes and trying to make extra money by not reporting credit card receipts and they are really disappointing their customers. Not that this note will change their business, but at least people can look at the "stars" and see they aren't a good business...at all. read more

Also Known as : Z TRIP- they rebranded to keep up with the "Images" of Lyft, and Uber- However their service has not followed at ALL, They don't have a "car ready" half the time. For ex. I called , 30 min later they still had not arrived. So I called again . Still looking for a car they said, then my friend drives me home . Literally 2 hours later -Ztrip calls " Do you still need the ride I'm pulling up now." What. A. Joke. read more

Just picked up a Yellow Cab outside of Brown Palace and needed a ride to the Inverness. Needed to give the driver directions. It's 95 degrees and there was barely working air conditioning and when we arrived it declined two of my perfectly good credit cards. I ended up paying cash. Now I'm frantically checking with my credit card companies to make sure I wasn't triple billed. read more

This is the worst cab company I have ever experienced. The lady at the Denver Airport taxi stand told me it was flat rate to downtown of $54, but after I get to 7th and Logan it is $70 because that's not "downtown". The flat rate to the Greenwood technical park was cheaper. Then I had to pay an extra dollar because he couldn't figure out how to turn his meter off so I could pay, and the driver was falling asleep on the way. Second time, no cab companies would pick me up from the mall because Yellow has a taxi stand there, I asked if they took credit cards and the guy says yes, we arrive and he says "Well it's not working, you can make this fast and pay with cash or we can take all the time to fill out the paperwork." Next time I will walk the two miles home before I get in one of their cabs again. read more

Picked me up within 5 minutes of calling. There was a huge sign in the car that said no smoking. Yet the car smelled so bad of cigarette smoke. So bad it ended up in my clothes. The driver was nice. Although I didn't even know if I would make it out of the trip. I seriously thought I would die. The dude pulled out in front of a van in an intersection. To the point the van had to slam on its brakes and started to drift sideways. My cabbie never even blinked an eye. read more

Called a day in advance to set up a taxi ride to the airport. They told me I was good and that the driver would call when he's on his way. I called 5 min prior to when the taxi was supposed to get to my residence. They couldn't find a taxi. They told me they were trying to find someone, but that doesn't help when I have to be at the airport!!! Would not recommend using this company at all read more

THIS COMPANY IS HORRIBLE AND IS COMPLETE SCUM! Got into an accident, called them to pick me up and the driver was just worried about his payment, which I explained will be paid when we arrive to the house since I had just gotten into a car accident, IN THE SNOW. I already wasn't in the right state of mind since my car was totaled. The last thing I needed was a paranoid, RUDE driver down my breath. He was unprofessional, rude and then told me to "get the F*** out of his car." HE LEFT ME OUT IN THE COLD and called to call another taxi company. What kind of company and their driver would treat customers like this? Called and complained and the company didn't say much but hope that driver loses his job and loses his license so he can never drive again. I would NEVER recommend using them... and these companies wonder why Uber and Lyft are used more. Enough said. NEVER CALL 303.777.777. read more

After loyal patronage for the past year, I am no longer going to be using yellow cab. I called for a cab today, waited 10 minutes, no text saying a cab was on its way. Called back, dispatcher said they would re-send out the call. Still nothing. Sick and tired or rewarding terrible service - I'm done! read more

The issue was resolved. Not in a timely manner, and with poor customer service. 1.5 stars. Still will never use this dishonest company again. read more