Uber has gotten worse and worse over time. Not only have their prices continued to go up for simple rides but the drivers have become ruder, less speak even enough English to be able to appropriately help if there's an emergency (yeah kind of important) and some of the cars people drive should barely be able to be on the road. At the very least a driver needs to be able to communicate basic English (the overwhelmingly spoken language in the US) so if there's an emergency they are able to notify the proper authorities and/or assist. When you aren't able to communicate with someone, especially someone you are paying for a service and that service involves something dangerous, like driving, it not only takes away from the customer experience which has only gotten worse with uber but it does not make the rider feel safe. I've also had drivers cussing on the phone with their boyfriend/girlfriend/husband/wife and just honestly being terrible at customer service. How are these people vetted? I've been in cars where multiple warning lights are on, there's noise coming from under the hood (not good noise) and quite frankly I have no idea how they are even on the road. One car had their child lock on the back doors, not remotely safe. Drivers who have literally been blasting their music, wildly inappropriate lyrics and loud (but I guess we don't care about common decency anymore) then when asked to turn it down I was told this is my car you can do what you want in yours. It's just gotten to a point where I'd almost rather take Lyft or a Taxi over Uber. At least with a taxi if you aren't able to communicate with them they are at least professional drivers. read more

Disappointed. I made a reservation for a pickup from my hotel to the airport in Yellowstone. I was confirmed. On the day and time of pickup, I received a text message from Uber that they could not find a driver. I had to request a taxi instead but only after discovering that Uber does not service Yellowstone. I have never had an issue with Uber that after getting confirmation that they don't service an area. They should have not allowed me to reserve a ride if that is the case. It made for a very anxiety driven time. I do love Uber but not today. Please make sure when booking a ride that they do cover the area and Uber, shame on you for allowing the reservation in the first place. read more

I have used Uber probably 20 or so times in Denver. Most of the times the experience has been very good. However, my last experience was terrible: The car was a beater. Multiple cracks in the windshield; needed a new muffler; no interior lighting, and the driver spoke little to no English. I had a great deal of difficulty even communicating where she was to let me off. To top it off, Uber makes it impossible to leave an evaluation consisting of more than a single menu choice. read more

Can't comment because my ride never showed up. Missed an important doctor's appointment.

I travel weekly and usually Uber where ever I travel. Always had polite and professional drivers. WHAT A DISASTER TODAY! I reserved a reservation for pick up at my residence to the airport for a flight. I was supposed to get a confirmation of the driver and plate number 30 min before pick up time. That didn't happen. So 15 min out, I call customer service. Absolutely WORTHLESS. Deciphering through the very broken English, she said the driver is coming and couldn't help me further and hung up on me. I called back. The second CS person, with even less English fluency, told me the same thing then hung up on me. Third time! Stayed on the line as the pick up time came and went and it wasn't until then that I received a notification from Uber that at they couldn't find a driver. Ask for a supervisor. Nope. Ask to file a complaint. Nope. What I got was "Sorry for the inconvenience" and empty platitudes. What I needed a ride to the airport. What the heck, Uber??? An "inconvenience" is 5-10 minutes late. Standing me up for a ride with no warning causing me to miss a flight for a business meeting cost me money! What I didn't need was every CS rep telling you the driver is coming only to No-Show! Lousy, unprofessional and unacceptable customer service!!! read more

I reserved a ride to the airport the night before. Even paid for it to ensure I would have ride in the morning. Got up the next day and it indicated a driver would be sent at 7:30 am. I checked at 7:20 and 7:25 and still no driver was assigned. Uggh! I finally reserved a ride with Lyft. Luckily they were there within 6 minutes. read more

Uber is a thief when it can be. I took a trip and my driver drove right past my second stop and told me he couldn't see it. They then told me there was nothing he could do about it unless I added the stop again. I contacted Uber and they told me this. read more

Uber - Uber does not help their customers. They infact don't mind stealing from you. - Taxis Near Me

Up until today, 9/9/24, I have not had an issue with this company which I use primarily for medical transportation. The drivers were always either early or on time and friendly too. I book rides well in advance. I had booked a ride last month for my trip to St. Anthony's hospital in Lakewood. My reservation was for 5:45 AM and my surgery was scheduled for 6:00. I received a confirmation and a few days later a driver was assigned. Fortunately, I decided to check my reservation and found that it didn't exist. I tried rescheduling it and received an error. Just what one wants to deal with the day before surgery. U er didn't notify me about the cancellation. I feel like Uber failed me. read more

The fact that my Uber costs half as much as my entire round trip flight across the country, to go 30 miles, is fucking insane. Outta be ASHAMED of themselves. read more

Drivers who speak English. Fair prices. First driver took us to wrong place, his brother picked us up and charged us more. Didn't help with bags, or open doors read more

Uber claimed I got in an altercation with a driver and the driver reported I spit on him Lol, absolute lie. #1 we had words and I left the vehicle #2 saliva is a hazardous material, I wouldn't spit on someone because it's not my style and just wrong. I did the right thing and removed myself from the situation Uber decided 2 months later to suspend my "Ride Share Program" with Uber. Okay, ummmm, I don't use the share system read more

Just terrible. None of there Drivers understand English. They are not helpful. Many do not have Visas.

Living most of my life in San Francisco I have become accustomed even entitled to having instant Uber in that city. I didn't expect Denver to be as good...but it is. Sure it's a little slower and prices might be a tad higher...but It is dependable. Great for when you gots a bit of a buzz on....save yourself the hassle and the ticket anyways...right? All the drivers I have come upon have been great and polite. read more

There is no way for me to pick a female driver. The driver spoke no English. He tried to drive me to two different locations. I caught him and ask him what he was doing. Of course he couldn't answer menin english or maybe didn't want to answer me in English. Good luck car was shabby it didn't drive right. He took turns too fast and the car listed. It changed lanes like a maniac. Use this blinker for about 1 second and then slammed over into the lane. Now I can't log into Uber because it keeps taking me around and around and around in the same circles trying to get the first verification which I put in and then trying to email me the next code in email, which I put in. Won't use Uber again. You can't get to support for app BECAUSE YOU CANT LOG INTO THE APP. UBER SUCKS. read more

Can I catch a LYFT Ride? Please! After going in circles with uber Customer Service-less, ..."go to help on our site" AND "understand?" Understood, you are not helpful. We are not here to help, our mission is to run you ragged, discourage at every chance, delay and deny..,.sound familiar? Uber has no call-in number, no email or text. Just pitiful and placating AI Bots and seemingly neutered "Team members" - think gang of goons. No help! No service! No way forward, but their profit motives, paved with unsuspecting Riders and ground down Drivers. I get how Uber's CEO Dara K. drove profitability, but I suspect only in short run. In the mean time, LYFT please step-up and take advantage of Uber's many gap inadequacies. When CS/CX goes, eventually so do customers. Join Lyft!!! read more

UBER suggested I reserve in advance and then charged me $29.55 for doing so. a ride for $31.71 became $71.63. Plus tip!

They're the worst company to use, work for or to be around on the road. Despicable customer support. Honestly non-existent. Worst drivers out there..Hazard lights don't give you the right to stop in the middle of traffic! I canceled Uber one, which I don't recall ever using and they charged me as I did so. With an ex-girlfriends card number which I don't even know how that was attached to my account. Oh! God forbid your phone times out while ordering and Uber...log back in and the price has skyrocketed. How is it not illegal to price gouge during rain or snow. "Surge pricing?" No. It's price gouging! read more

I am complaining about UBER EATS!!!! In Denver, CO, they use delivery people that do not speak English. So if your order is incorrect you can't even communicate with them to try to get it corrected. You have to go through the hassle of going to the website, filling out a form that doesn't necessarily address your issue but one makes it work...then when you get a refund after posting pictures and stuff, your tip is not included in your refund. So you just rewarded a person that gave the poorest service a tip for not doing their job! Nope I will not use UBER EATS again no matter what discount they give. This experience wasted my money and my time and I don't play like that!!!! read more

southern california, los angeles. uber hires people who cannot read the english signs, and who is unable to communicate with the passenger. horrible uber driver did not speak english, almost ran the passenger over before she got into the car, went the wrong way in an exit only . read more

I used to use Uber for everything since my car was in the shop, but I have never had such horrible service in my life. I try to get a hold of Uber customer support and talk to a manager and every time I requested to talk to a manager, which was probably over five times I was hung up rudely by the support staff when I was trying to deal with an order that I had ordered with Uber where I was put into a shared Uber with other drivers even though I did not order that this service is horrible from now on. I will only be using Lyft. What a joke they've lost several hundreds of dollars a week from me. read more

Iv had some bad experiences with Uber eats in the past but this last time takes the prize. I ordered a pizza from Uber eats. I was watching the driver on the app as I was hungry. His car stopped in the middle of the street for a few minutes a block away. When I open my pizza the slices were all spread out. I put them back in order and I was missing a piece. So not only did the driver take a slice but he touched the rest of it trying to hide his crime. I was disgusted and threw it all away. I understand companies have issues bad employees so Iv been giving them a chance to make it right. After many attempts all I got is a receipt for full payment. When I left a review on the app they responded with a email address to discuss further and the email address was invalid. This is the last time I'll use Uber which is a shame because I have been using them a lot lately. Iv spent $300 on rides the last two weeks alone. Hello Lyft & grub hub Had to do 3 stars because even though I'm super pissed I have used the ride service many many many times without incident. But Uber eats blows read more

Uber - Got a pizza delivered and missing a slice - Taxis Near Me

I would give them no stars if that were an option. What a sleazy company. Charged for non-existent rides and won't reverse charges despite clear evidence I provided. Of course bank will honor disputed charges but now blocked from future rides unless I accede to their extortion of "pay for play". Beware of doing business with this company. There is definitely a reason as to why they have such miserable reviews and reputation. No phone number, no customer support, no apologies, no remorse, and the chat feature is a joke. And if you finally can email with someone who doesn't identify who he/she is, they provide no help and keep repeating that the only way to resolve a dispute is to pay up. I am now a former customer. I would rather pay for taxi then deal with this aggravation again. Maybe Lyft is better; couldn't possibly be any worse. They should be regulated. Maybe a class action lawsuit would change their business practices if they were forced to pay punitive damages. read more

I have ordered from Uber Eats, but have never had a problem with staff, and if there was a problem they made it right by a credit or sending it back to my card, whichever i preferred. That is my recollection. Tonight I ordered from Taco Bell and at the end added cheese potatoes. When the order was being processed i realized i accidently ordered cheese potatoes from Shake Shack at a cost of $13.04 before tip. (I would be crazy to do that when Taco Bell has cheese potatoes.) I will stick with Door Dash. It was probably my mistake, but i think keeping a good customer is worth more than $13 even if it was my mistake. read more

I haven't used an uber since pre March 2020 and finally used one for the first time. The driver was just ok. Vehicle was ok. The price?!?! It was $30 to go 4 miles and 14 minutes. Will never use uber again ever. read more

Waited for an Uber for over 20 minutes. Went outside to find him, he didn't tell us where he was other than the fact that his hazards were on. Once I said I didn't see him and asked for his exact location, he cancelled the ride. Now it's going to take 40 minutes for an Uber to get here. NEVER use this business. I hope they go bankrupt. I am upset and I never want to feel happiness again, thanks to them. read more

Can you possibly make getting a f*%#king receipt more difficult? I had no problems with the rides, the drivers, or anything else --I just need the receipts to submit for business expenses. Please....... read more

each car was very clean without perfume or air fresheners kind of high priced.... had to make half a dozen requests for pick ups because the drivers couldnt speak english and would just cancel at the last minute read more

During my recent trip, we didn't have a car so we rode Ubers the whole time. Prices went up the further into the day it was, and they were very high after 9pm! However, we didn't have any bad experiences! Out of the 12-16 total Ubers we took throughout our short trip, our rides only got canceled twice. I enjoyed my Uber experiences in this city! read more

Horrible company to work for. Expect uber to take half the original fare. Their customer service is nonexistent.

Pickup at requested address, not at a block away!! If I wanted to walk, I could walk to buss stop. Why use Uber when you want to pick me up not at my address. read more

Do not count on Uber for a ride from downtown Denver to the airport on weekday mornings even if you make a reservation in advance We have had 3 occasions in the last few months when they could not provide a driver for at least an hour after our requested pickup time despite making a reservation the day before No longer a reliable form of transportation to DIA from downtown Denver read more

I was a very loyal uber rider. One night I was set up to get robbed by my uber driver. It was a traumatic experience for me. Customer support was very dismissive, it felt like they were protecting their driver. Very dissatisfied read more

Sometimes I have had a good experience with Uber and sometimes they don't show up at all so you never know what they are going to do and I always prefer to use my own car but my experience was in Denver Colorado and I am hoping that it is better in Eugene Oregon which Is my new permanent home. read more

Used them here to get a ride from the airport to the hotel. My driver had a hard time finding me and said it was first time he was doing pickup from the airport. I ended up staying out in the cold for 20 mts curbside. He was super apologetic and a super nice guy so no harm...no foul. We ended up having a great conversation. He is in the army reserves and does this part time along with another job. He was thankful for Uber and I am thankful for Uber because you meet such interesting people and I din't have to go through the pain of getting a shuttle to get to the car rental. read more

App difficult for us to understand activity points, confused as to what had been accomplished, what needed to be accomplished for pickup and when. Had to have assistance from former user ~ Someone should field test application with a 6-yr old and a 66-yr old!! read more

It cost me $80 to go 10 minutes away and back. EIGHTY DOLLARS. That is just beyond ridiculous. I will never EVER use Uber again!

Yikes. Had an unsafe ride. Uber customer support refused to refund it. They are making false claims that I have been refunded many times. I asked for facts. I asked for those dates and complaints. They cannot provide any. They obviously do not care about their customers thoughts or safety. GREEDY. read more

Get a phone Uber I've been trying to reach out to Uber for a while now. I offered and Uber 3 minutes away and every time I tried to contact my driver or Uber they'd hang up (Uber cust. Serv. # is only for drivers) on me and would keep getting further out until my driver was 20+ minutes out. Finally got a new ride which was not a bad ride. I don't want to say drivers are bad just customer service. Uber get a phone number you're a large business! Thank you read more

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The ABSOLUTE WORST experience I've ever had with a company.I spent more than a half attempting to get a delivery. The app is impossible to use and there is no customer service available. After giving up,I signed up with door dash and they came in fifteen minutes read more

I got 2 different drivers who could not give me a pick up time and one said he did not speak English. I think they charged me anyway.