Driver charged me $30.00 for a 7 minute ride that should have been an $11.00 fare. When I got the same cab for the return, after getting a quote for the return from the automated dispatch system, he said" I made a mistake" No meters here, so watch out for thieves driving taxis. read more

Driver#616, was told at the beginning of ride that we were staying at Double Tree at Hilton. We asked to be taken to a store nearby to buy coat and boot because of freezing weather. Driver tells us he will take us to Target 12 minutes from Airport and Double Tree. Then driver says he will do us a favor and take us to Burlington and DSW 30 minutes away. I realized halfway to Burlington that it was further away from Double Tree. I asked driver to take us to Target. Driver proceeds to Burlington. On the way back driver ask for address for Double Tree, proceeds to miss turns making trip even longer. Driver did not unload suitcases once we reached the hotel. read more

Called for a pickup at a hospital late at night. The system couldn't give a wait time. Called back after 25 minutes & finally got to talk to person who said maybe a car could be there in about 25 minutes but she had no way of letting me know. I canceled. The hospital called a Lyft who was there in 5 minutes. read more

We paid $135 for a ride home! The taxi refused to tell us the price and when we got home he charged us $135. Would not reccomend

Scheduled several rides thru Medicaid Non-Emergency Medical service & they will "accept" the ride on the backend with Medicaid, not send a driver, then mark you as a "no-show" so they can still milk a benefit. Such scummy business practices, avoid at all costs! read more

I scheduled a wheelchair accessible ride to the airport the day before I needed to be picked up. I was assured that I would be picked up at a given time. NO ONE EVER SHOWED UP! An automated system said they couldn't find a driver and would call me when they could pick me up. Two days later, I still never received a call. They abandoned me and I had to scramble to get a ride to DIA. I almost missed my flight. Metro obviously does not care about clients. They did not have the courtesy or decency to let me know they would not meet their promise to fulfill the service I needed and requested. One star is too much, there should be a zero! read more

I attempted to book a ride home from the library and gave him my home address where I was going and they got it wrong and when the cabbie picked me up he started going in the wrong direction so when I told him he was going to the wrong direction he said well this is the address they put in I must take you there I said no this is the wrong address he violently pulled the car over to the side and told me I had to get on the phone and call dispatch to get it straight now so I called dispatch and was on hold for 10 minutes while he got angry at me once we got dispatch on the phone dispatch had trouble sending the correct signal to his car so for a half hour we did went back and forth he was screaming at me when they finally did get it sent to his car he finally turned the car around speeding down the street weaving back and forth in the lane while he played on his computer and was screaming at me I'm a disabled person and I was scared for my life I would not recommend Metro taxi for anyone these people are out of Belize they're not even in this country they can't speak English they don't understand English and they can't even get an address correct and you have Middle Eastern drivers that treat Americans like crap I wouldn't recommend them to a dog. read more

Stranded with a broke down car and dog in tow, I called Metro as the absolute last resort to get home. Dispatcher said a leashed dog was not a problem. The driver, unable to find the parking lot, but you know, within walking distance called. I'd seen him and began walking his direction. But when he saw the dog he creeped by at a distance and yelled out the window "No dogs, I'm afraid of dogs!" Then promptly drove away. First issue with Metro is the dispatcher not finding a driver who was a) aware I had a dog, and b) willing to drive us. Second was the driver not stopping long enough to apologize and line up another driver for us. Poor service reminds me of the old days, before we had other options. Will not be calling Metro ever, ever again. read more

This bussines f@cking sucks. Because, the drivers of this company make thier own rules on how customers pay. Excuse me, that's not how it works. Once the costumer calls this cab company and says I'm gonna pay with cash with the dispatch, we're gonna pay with cash. Not what the driver wants. And plus, I got hurt with this company tonight because of there carelessnees. I'm suing this company. And, the driver that we had didn't care on what I'm trying to say and I was the nicest person. And thanks to this driver, he messed up my bad left knee more than it is, because I fell because of the driver,of a some what of a long white bearded old colored male , with a heavy accent. This really happened. This company needs to train there drivers MUTCH BETTER PERIOD. read more

Absolutely disgusted!! Called a cab at 2am cuz I couldn't load money for an Uber. Had to call back 4 times NO JOKE NO EXAGGERATION, Because drivers would say they were here and be no where to be found!! It was showing outside mind you!! Not to mention a driver who tried to charge $32 to go literally 3 blocks. Refused to turn the meter so I could see and just expected me to pay what he said. I've had several rude and nasty drivers. Drivers who's cars have been disgusting and smelled rancid and a pot smoking driver who's car smelled like straight pot! I absolutely HATE METRO CAB!! EVER SINCE THEY MERGED WITH YELLOW CAB AND ARE THE ONLY OPTION THEY HAVE REALLY JUST STOPPED CARING!! read more

Delta Airlines at Denver International Airport gave me a taxi fare voucher and called Metro Taxi for me. The cab driver arrived, decided the drive to Boulder was too much work, and put a group headed to Denver in the cab. He left me stranded at the airport at 1:30 in the morning. Thanks a lot. read more

Metro Taxi - Taxi that ditched me at the airport - Taxis Near Me - Denver, Colorado

I normally use Uber but wanted to compare that experience with an OG taxi ride. I booked my trip using the iRidr app, from the RTD website, and found that part to be just fine. I got a confirmation call from Metro Taxi headquarters confirming my ride. Then I waited about 20 mins for my driver to arrive. On the app I saw my driver pull up in the rear of the location that I was at despite having my location enabled. I tried calling him to find me but he didn't answer his phone. Who goes to the rear of a car dealership, when we're all waiting at the main doors for rides? In the time I was waiting for him, he canceled my ride and I watched him drive past me. The operator told me I had to book a new ride. I did--through Uber. My driver was 2 minutes away and found me immediately. I tried using the old school taxi service but will never again. read more

If I was to give them zero stars I would. Been sitting outside since 1030am and it is now 1pm and there is still no taxi coming been calling them for the last hour asking where the cab is at and all they can say is it's in the way. Where's it coming from Grand Junction because that's 3-4hrs away. I called Denver not Grand Junction. Worst Can Company EVER better off riding a back or walking be faster than these clowns. Then the Driver has the nerve to ask for a tip waiting for over 3hrs I don't think so better call your Boss and ask why in the hell it takes over 3hrs for a cab it's not like I'm driving across the state good thing I didn't have to see the Dr or have things to do oh wait I did have things to do 3+hrs ago. These guys should just close up shop as they have very poor ratings and I see why they are incompetent and don't know what they are doing read more

If I could give negative stars I would. DO NOT bother wasting time or money with this service. The last time it snowed in Denver I scheduled a ride 3hrs in advance to ensure a timely ride. It took them 6hrs to even make it to my address and I had already made it to work on my own and was well into my shift. They left me a nasty message about not waiting for them and swore they would never pick me up again like that was some kind of threat. Unreliable, unprofessional and a complete waste of time​ read more

I was denied and refused for taxi ride. They questioned me my medical condition I have and why do I need go to medical walk in appointment subjected to HIPPA violations to describe my medical condition with bloody pain dark red poop and abdominal pain. read more

You can book a ride if it's worth their while. You can't get a ride if you need to go to the grocery store or somewhere close by. I called them, asking if they could please put a ride home in for approximately 2 hours and they told me that they knew for sure that there wouldn't be anyone to pick me up today, tomorrow or any day. I asked if they could please just put it in the system, in case someone decided to choose it. -They usually put it in and then their drivers' decide whether or not they're going to take the ride. The manager, dispatcher and agent explained to me that they only service Denver. They also told me that they didn't want to put it in because they didn't think anybody would come and they didn't want me to call them up repeatedly and complain. I've never done that. This happened from 4:45 through 5:20 today (including hold time). read more

Charged $45 to travel 4.2 miles from Lipan Street to Hilton 15th Street, Denver by driver DS. Tired and paid cash so only realised how much I'd be ripped off once I'd checked into my hotel. Left a message with Metro, never received a response. read more

So, I've been waiting for an hour and a half for a taxi to come and that is completely unacceptable. This, on top of a driver asking me to sit in the front, only so he could reach over and grab my leg! Thank god it happened at a stop light in Cherry Creek where another cab company happened to be stopped as well. I jumped out and into his cab! Then there's the old smelly cabs complete with greasy, dirty drivers. I thought the cab companies were getting their acts together, but apparently not. It's no wonder everyone uses car services instead. At this rate Metro Taxi will be out of business by the end of this year. I would highly recommend finding other transportation, unless you don't mind waiting around forever for outdated cars with icky drivers! read more

Called to advise them that driver of cab 1922, white dodge caravan handicap, 4/4/2022 9:30am, was being a not so great driver by tailgating and braking constantly, and ran into a major snag. I'm not a customer, but if I were, I wouldn't hire a cab from a company who replies "Do it through the system," when I tried to report it. read more

I'm truly surprised this miserable company is still in business. I had a bad experience a few years ago as Metro Taxi Denver failed to arrive for my schedule trip which caused me to be almost two hours late, as I had to wait for a second driver. After this experience, they sent me a $50 coupon with no expiration date to use in the future. Yesterday I needed to travel across town and scheduled a trip 24 hours in advance, specifying the unit number of the business to be picked up at in three different ways, including speaking to the driver, as he was arriving. As it turns out, the driver was 20 minutes late, went to the wrong unit number as he was paying more attention to his Google app, then reading the signs on the doors, then they charged me $4.50 for a wait fee. That was the drivers wait, not mine, and I waited 20 minutes To add insult to injury they denied my $50 coupon. The coupon was the only reason I used them again. Now there's a bait and switch if I've ever seen one. My suggestion is that you not use this useless company. I can see why they have a single star rating on BBB and are not a member. I'd give them less if I could. Once again, they are a useless company. I'm surprised they're still in business after this many years. A $64 trip that Lyft quoted half the price. Never again! read more

WE WERE ROBBED by Jonathan by Metro Taxi Metro Taxi don't deserve this one star. We took a cab from DIA at 130am. The first thing the cab driver did was set the meter. Once we got to our destination the meter reads $33.60. He then said that the meter was wrong that it should be $50 and he was adamant about it. He asked us to pay him $50 to settle it and instead of using the machine in the cab to pay, he run the payment on his own personal phone. That right there is shady. We didn't want to argue or make a big deal out of it. I was able to get out of the cab and took a picture of the license plate. We called Metro Taxi (303)333-3333 the next day and it shows on their log that we paid $33.60 but that's not what the cab driver charged us. We are not going to let this person get away with this scam. We have contacted higher authority on this. read more

Metro Taxi - Taxis Near Me - Denver, Colorado

I booked a taxi a day before my doctors appointment no taxi showed up and I missed my appointment. I got a new appointment for 30 days later, I booked a taxi for the next day, and called to verify they said it is in the system. The next day no one showed up. If they put the next day in their system. They sent a new taxi who went to the wrong address . so they sent another, then on my way in a taxi they called upset at me because a taxi is waiting outside for me. They had sent two taxis now. These people are crazy! read more

This an an awful company, I had a deaf customer who was waiting five hours to get a ride, and they never ended up coming. I called multiple times to get an update, or potential estimated time, and they refuse to give us one. it was outrageous. read more

Their "Schedule a ride" option is worthless! I reserved on-line more than 24 hours in advance. Got e email said some one would call me shortly to confirm. No call, that day- next day called them, they had no record and could not guarantee a taxi at my scheduled pick up time as their trips go out "for Bid" They flaked, so I cancelled my order and used Lyft instead. Lyft was great and picked me up in under 8 minutes!! read more

I am an Autistic young Adult who went to an event, THIS COMPANY had a four hour notice and they were AN HOUR AND A HALF LATE and I felt bad loitering waiting for them! After an hour of waiting for them, I decided to walk home. I'm EXTREMELY UNHAPPY because it Probably ruined my reputation with Jefferson County Public Libraries! I wasted an hour of time I could have enjoyed with Shadow (My plush hedgehog) Waiting for that cab! I felt bad having to loiter! But heck, at least I got a workout! I walked home because the cab didn't show up! And Dad said that the cab driver called him twenty minutes AFTER I had already started going home on foot when I got there! I'm mad right now, but... ... Well, my Dad had a rough experience with them, too. He had to run errands, and his cab was an hour late!!! And... ... Y'know... ... Punctuality matters deeply! EVEN TO AUTISTIC PEOPLE WHO HAVE A CERTAIN SET OF ROUTINES AND DO NOT LIKE CHANGE! And also people who need to go to work! What if they can't get to work on time!? Their bosses are going to be LIVID! And... ... I just gotta stop. I'm too angry! read more

I wish I could give minus stars! I was visiting my aunt in St. Anthony's Hospital in Lakewood (I'm from Texas) and Metro Cab was the service recommended by the hospital. I called for a cab at 7 pm, and then called back 4 more times asking where it was.... it finally arrived at 1 am!! No way is that acceptable. I told the hospital switchboard they definitely need to find another cab service to recommend. read more

This company is the worst. I made arrangements a day in advance for a cab to pick me up at a designated time. It never showed up. When I called, I had a 10 minute wait to reach anyone, and they said there were no cabs in the area. They are both unreliable and unprofessional, let alone virtually impossible to reach. read more

Time Frame: 8:50 am-9:45 am Vehicle 337- Driver ID: 16652 On July 12th, 2022, the Hotel concierge chartered a taxi for me to Denver International Airport from Downtown Denver through Metro Transportation. Before we departed, the driver asked for cash or a card. I told him whatever his preference was, I would be able to accommodate either. The maintenance of the car was poor and the smell of cigarettes was very hard to miss. My metered ride totaled $70.75 with a $10tip that was given because earlier in the ride, the driver stated that he waited for me outside the hotel and that wait would have cost $10 Keeping that in mind I tipped the driver $10 bringing my total to $81.36. Legally in America, tipping is not obligatory. Tipping is left at the will of the consumer. Though I tipped the above-mentioned driver, paid through tap via my Visa, and signed a copy of his receipt and I too had a copy, the driver refused to pop the trunk to release my bags. Please bare in mind that this is transpiring all while my flight is leaving shortly. I was forced to get law enforcement evolved while the driver called his dispatch. This experience terrifying as it was, cost me not only my time but potentially missing my flight, emotional despair, damaged luggage and public humiliation. From the beginning, I was treated subpar. I am seeking full reimbursement and disciplinary action for this employee. read more

Left my purse in the taxi with only phone chargers and medication in it and he didn't have the decency to return it. He could have kept my makeup if he wanted it but it would have been nice to have my medication while I was on vacation. Also he overcharged us and I tipped him very well. read more

The drivers are always very courteous I respect when we are going though a hard time, they try to make our day easier. The Iphone 13 pro max was lost and customer service and the awesome driver were on top of everything. Thanks Guys, Loyal Customers read more

I wish I could give zero stars. The driver showed up an HOUR late - and was rude on top of it. AWFUL and NOT RELIABLE. Has a D- rating on BBB...I should have known better. read more

Each and every time I call for a taxi, they never have one available for a person in a wheelchair.

Please don't tell a caller at 730PM the night before who wishes to reserve a minivan that you 1) yes will be able to provide a minivan to accommodate a lot of luggage at 350AM for transport to the airport and 2) that the driver will provide a call when driver is en route. 3) Then at 340AM when caller calls your company back to learn status, saying "yeah, we are trying to find you a driver - one isn't available - one van is in the city. . . 4) Don't add insult to injury by telling the caller at 340AM "oh we don't take reservations. . ." Absolute garbage service. read more

If I could actually give less than one Star? I would!! We live right off of a major exit for I-25 , very close to downtown and not even give five miles from metro taxis main office! my wife called for a cab to get to work, and she called over an hour in advance! They NEVER sent a Cabbie to our house. Lyft is MUCH cheaper,, their cars are actually clean! AND THEY ACTUALLY SHOW UP!!!! I'M NEVER USING METRO AGAIN!!!Regardless, if you want to get somewhere? And I'm not even talking "on time" per se, I'm just talkin having the damn taxi cab even show up! Don't use metro taxi if it's something important! Hell, don't use metro, if you want them EVEN SHOW UP!!! read more

Metro Taxi - More of my displeasure at metro taxi of Denver - Taxis Near Me - Denver, Colorado

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I called for a taxi at 5:39. They sent me a confirmation immediately. We waited until 6:45 and called for an eta, they said 10 minutes. I called at 7:00 they said 20 minutes. I called after 15 minutes because they no longer showed an eta. They canceled my taxi. The worst customer service ever! I called Uber, they picked us up in 6 minutes. The driver was awesome! Metro taxi is a joke! read more

Last night I waited over an hour for a taxi in the middle of downtown Denver, after midnight. I called twice to check during that hour just to be called at the end of it and told there was no available cabs. So I called Lyft. Just as the Lyft is about to come 10 minutes later, a Metro taxi suddenly calls saying he is coming. When he gets there he wants to charge me $20. up front! I took the Lyft. I would rather pay more to them than be insulted like this after standing alone on a street corner for an hour. Find another way...ANY OTHER WAY than using Metro. This was not the first time waiting that long. read more

Made a reservation for a ride to the airport TWICE. They sent a confirmation email the first time. I called to confirm, no reservation in the system. Second time I called and made a reservation. They sent a confirmation text this time. Called to make sure of their arrival this morning. Told no reservation was made. No wonder taxi services are going out of business in Denver. Very poor customer service and worse actual service. read more

Metro Taxi has green taxis! I mean they are hybrids. Okay, also they are painted green, but I think that's just so you know they are hybrids! I called the 3s the other night for a ride downtown and was picked up by a guy so chill that I felt the tension in my back ease as I slide into his incense-infused, love-bead-decorated, Led Zepplin-soundtracked Prius. Holy crap, this cat was cool! I would've paid him extra for the accouterments in his vehicle had he suggested it in a hypnotizing way. As it was I just gave him a bigger tip, said thank you and dazedly wondered down the road, half-drunk before my night had begun. Call the 3s, yo. read more

Metro Taxi - Taxis Near Me - Denver, Colorado

Was pulling into a handicapped spot at Target in Aurora, off Alameda and 225. Had to swerve because a taxi pulled up into the spot I was headed to. He had no placard, and no handicapped plates. I went around him, and parked next to him. I lowered my side ramp, and he just stared at me. He also had a big dog in the cab with him, so I kept my mouth shut. He got out, and walked into the store. He had no passengers in the cab. read more

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Beware. I took a cab because it was the first in the queue. flight was delayed and my 4-year-old daughter arrived at 2 am. we had a hotel no more than 4 miles away from Denver airport. Driver never turned on meter and when I arrived at the hotel, he manually entered in $45. it seemed high to me given the short distance, but it was late and I wasn't going to argue. I called the cab company the next day and was told that they my fare should have been $24 given the distance from point A to B. They stated I will be refunded the additional amount, but that hasn't happened yet. Sad that people are willing to take advantage of others. read more