Pathetic piece of shit company. I called 2 days in advance to arrange a wheelchair accessible van taxi for a doctor's appointment for my friend in a wheelchair. We got to the doctor's office fairly well BUT Per the advice of the f*(*#^#()g dispatcher we were told that if we didn't have an exact time for our return trip that we should have the nurse call partway into the appointment and say we were ready for our return trip home. That was 2:46 pm. We waited, and waited, and waited.............I call again and again and again...............finally I talked to some guy named Paul at 5:02 pm (yes, we were still waiting and waiting......) and he told me that they didn't even guarantee that a cab would pick us up. Me (59 yrs) and my friend (67 yrs) decided we had better start walking the almost 1.5 miles. Denver sidewalks suck, traffic sucks and this cab company sucks...........we made it home at about 7 pm. I walked and luckily my friend was in a power chair......and within minutes of us arriving home, this assholes called to ask if we were still needing a cab. This company goes by Yellow Cab, Metro Cab, South Valley Cab. And Paul said that the original dispatcher was supposed to let us know that there were no guarantees of a return ride home. Everyone just had excuses. POS company. I will talk them down forever. read more

My experience was much like a lot of other people. I called numerous times. They kept telling me someone was on the way. I needed a ride to the Park and Ride to catch the airport bus. They never came. I missed the bus. read more

I called friggin Yellow Cab at 10am to schedule a 3:20pm pickup to get my daughter to work. It is now 3:55pm and my daughter has to call into her job because she needed to be there by 4pm (she was crying and all stressed out...thanks to you guys). After 3 more times calling Yellow Cab and being told that "I am not sure when the driver will be there", being transferred to a supervisor only to get voice mail, and a driver that called to ask "do you need a cab" in a language I could barely understand and then hanging up on me...I am DONE and will never EVER call your company again! I am not sure how you can run a TAXI company being so friggin unreliable! Completely ridiculous! No wonder so many people use UBER now. That is where I am going next time. read more

Been trying to recover my phone that I left in a cab 3 days ago. GPS has pegged my phone at 4 locations since then. i have gone to three of the four locations and found other yellow cabs hanging out, but never the one I took Saturday. i have the receipt with cab # on it and paid with a credit card. For some reason neither dispatch, lost and found nor a supervisor (night or day) is able to contact the driver because he is never "logged on." read more

I have never taken a Yellow Cab but I never will after what happened to me on the afternoon of May 28, 2017. I was walking through the Thorn Creek Crossing parking lot in Thornton when a Yellow Cab reversed out of a parking space at high speed and came within inches of hitting me as I walked behind it on my way to Target. The driver just looked at me and shrugged when I called through the window that he had almost hit me, then he sped off. I am a senior citizen and was lucky that I made it out of the way in time. I have made several calls to Yellow Cab to complain but no one has ever called me back to take a formal complaint. The woman who was supposed to call me over four weeks ago, doesn't work there anymore, I found out today. What a screwed up place. I recommend to everyone NOT to use this taxi service. read more

Called for a cab on a saturday night around 2 a.m. and was told it would be a 45 min. wait. That was not the problem. When we called back about an hour later, they still had no information about where the cab was or whether it was ever coming. all they kept saying is "it's about 45 minutes". the cab never came, we never got a cancel call. will never call them again. read more

I've never had an issue with these guys. I've always booked online and they've always showed up when they were supposed to and all the drivers have been super friendly. Used them this morning, they were on time, hauled to my work, and even turned the heat up since it was absolute frigid outside. So for now I'll keep using them when I need to. read more

Aweful service. 2nd time now I've booked thru web, nobody shows up, then tried calling to see where they are and nobody answers. Will never use try them again. Done with them if they can't answer their phones and deliver service read more

Was forced to use a yellow cab when Uber wasn't an option. Major mistake. They charged me $30 for a 5 minute ride. When I contacted customer service, I was blown away by their unprofessionalism - they responded in a facetious manner telling me the best they could do is refund my $3 tip because "You probably need it for you next uber ride". Really unbelievable how unprofessional these company is.. and just further evidence of the demise of traditional cab companies. read more

Kudos to manager, "Matt"!!!!!! I took my car in this morning, expecting to wait while it was serviced. Unfortunately, I was told the service would take all day. Matt overheard the service technician break the news to me and suggest I take a cab as their shuttle service was not available. He introduced himself and offered to call a car for me. The cab was prompt, clean and the driver was super friendly. Also impressive was the driver acknowledging Matt as a manager and speaking very highly of him. In this day and age, good service goes a long way. Thank you Matt, and your driver, (#3513) for excellent service. read more

If you value your life please avoid at all costs. I feel foolish for not stopping the car out of fear of not catching my flight. The defrost system did not work and the windows were completely fogged driving from downtown Denver to the airport in snowy conditions and rush hour traffic. The driver was continually wiping the front windshield with a tissue for the duration of the trip. It makes you wonder what else is overlooked in the maintenance of the vehicles. read more

Do not book online! The reservation does not exist and no one will show up, even with confirmation. The company needs to take this down as an option if it doesn't work! Putting people at risk for missing flights, ridiculous! When I called, the woman on phone casually said, oh the online booking doesn't work. I'll send someone in 5 to 20 minutes. I scheduled the cab for 8 am, after waiting and calling, then another 20 minutes! Absurd. read more

Rude phone service, taxis don't show up, been late to work three times now in the past month because my taxi just never came

I will never use this cab service again. My friend and I went out last Saturday and of course got a cab so we wouldn't have to worry about a DD. This was my first time ever using a cab, seeing as I just turned 21 and had no use for them before, and boy did we get a gem. We got to where we needed to fine, trying to get a cab later proved more troublesome. I first called around a little after 11 for the cab, after an hour and a half of not so much as a phone call, I called back and was informed a cab had never been sent, and that they would put a "rush" on a cab to our location. Another 40 minutes passed, and no phone call. We finally called another cab company that was there in 5 minutes. That wait ruined the rest of our plans for that night. I understand that cabs are in high demand on weekends, but explain that there is a high demand and there may be a wait. Do NOT lie about sending a cab. We were left stranded downtown waiting on cabs that were never sent. That's just shitty customer service, and not a professional way of running your business. read more

In May, I made a reservation on the website to have a cab pick me up early in the morning a day or two later. The reservation was confirmed. I was going to the airport. On the morning in question, no one arrived. After 15-20 minutes I tried to call, but couldn't get through to a person. So, not wanting to miss my plane, I gave up and drove, and had to pay for parking for the three weeks I was out of town. Totally unreliable and I will never call them again unless I have hours to spare. Too bad, in the old (Stapleton) days, I used them all the time and had no problem. read more

One star because they won't let me give negative stars and I never made it into the cab. They showed up early, left before I came out and then were rude when I called to see where my cab was. "This isn't a reservation so you can't expect us to be there exactly in time". By the way this call was 5 minutes before my requested time. I highly recommend you not using this service. read more

Most of my experience with Yellow Cab was terrific, and would have warranted a 5-star rating. I booked on line - great! I received a text message when the cab was dispatched - great! The driver called me to confirm the pick-up location, and was in the right place at the right time - great! He delivered me comfortably and safely to my destination - great! I went to pay the $7 fair. I had a $20 bill, and I wanted to tip the driver $2, so I handed the driver the $20 and asked for $11 in change. The driver rummaged around and then informed me that all he had on him was $7 - NOT great! I ended up paying $14 for a $7 ride. This is not the end of the world by any means, but I think a taxi driver should be prepared to make change. I feel like he saw an opportunity to make a few extra bucks, and took it. Except for feeling scammed, the ride was perfect. read more

Set up an online appointment the night before to head to the airport online, received an email confirmation, but no cab arrived the next morning at the scheduled time at 7:00am. Got a hold of them at 7:08 and the rude male dispatch pretended they never got it and asked for all my info again before hanging up and not calling back. Called a second time at 7:11 and set up another ride, noting my flight at 9:05 am, and finally called again at 7:40. Cab finally arrived at 7:50. Nice driver but f#ck you yellow cab dispatch. read more

Got rear-ended by a cab at DIA. Exchanged info, now they're avoiding my calls. Looking like I'll have to take them to court to get anything. If you're ever in an accident, make sure you get the police to file a report and write a ticket, because you'll have to take them to court to get any response. read more

I was at a business NEXT TO the Merch Mart. It took them almost ONE HOUR to get a cab to actually COME TO the business to pick me up. I asked to speak to a supervisor, kept getting transferred to their VOICE MAIL! NO supervisor would speak to me no matter HOW NICE I was the operator! Finally, called corp the following business week and filed a complaint! I was, and still am LIVID over this LACK of customer service! read more

I couldn't even get the correct car booked. After being on hold for 15 minutes the lady was talking and kept repeating a car will be there. As I explained we needed a wheel chair accessible, but she didn't take the time to listen, she was too busy cutting me off. Worst customer service ever!!!! read more

A big thank you to my yellow cab driver for turning in my wallet! I had cash, gift cards, credit cards and a designer wallet that was left in her cab over the weekend! Also a big thank you to Maggie in Lost and Found who made the extra effort in calling the number on my library card to have them help track down my number!!! I am so thankful! It was so refreshing to deal with such honest people! I'll be calling yellow cab again the next time I need a ride! read more

Today, Monday June 8th 2015 a Taxi driver came pounding on my door at my home. Opening the door, he said "someone from this house left money in my taxi." Neither me or my girlfriend have been in a Taxi for years. We tell him he has the wrong house and sorry for the inconvenience. Its at this point he begins harassing us, and telling us that we owe him money and someone skipped out on cab fair. Again, not us, we have our own vehicles and no need for a taxi. He starts getting pushy and saying he has warrant for arrest, and asking our names and who lives at our house. That's when he points to my girlfriend and says "you look familiar" and accusing her. We tried calling the company and they say they think they know who it was, upon trying to follow up they ignore our calls. read more

I would not recommend Yellow Cab especially if the driver is "Abdelaziz Altayeb". He talked a lot and told me his whole life story of moving from Ethiopia to Egypt and coming to the US to realize the American dream. I did not know the dream was to scam customers. He showed me his phone and the charge was $58. I agreed and he completed the transaction and passed it to me to sign. I found out now the charge should have $55.50. He added a tip of $69 to the charge without my knowledge. I suppose he thought I was not going to give him a tip. I gave him a tip in cash and a mighty generous tip I might add, but not $69. I disputed the charge because he added the $69 tip after he showed me the charge. His explanation to my bank..."she signed it". What a SCAM! read more

Can you give negative stars?! Have tried this place three times and all three times they were no-shows and no help at all when I call asking about a cab. Not a sorry, nothing but "oh so do you still need one?" ......?! Will not be fooled again UBER forever!!! read more

Cab driver stole my phone. He said incriminating information on speaker phone with multiple employees, including management, listening while we openly discussed how my phone was tracked to his home. Zero follow up from management, zero indication they care to keep customers, clearly zero company integrity. Stick with über or lyft. read more

Don't bother scheduling a ride, they won't tell you when they can't fill the trip; they'll just leave you hangin'. They were an hour late before I called a relative and had them drop me off in my own car... Thank goodness the security lines were shorter than I expected, or I would have missed my flight!!! read more

Tonight I called for a cab to pick me up after dropping off a rental car. Two hours later, still no cab! Will call Uber or take the bus next time! read more

This is not really good . They make you wait sometimes even for an hour and there is no way there is improvement in that. wonder why? maybe this is not managed well read more

For the past month and a half I have been using the yellow cab to get to work on Saturday's. I get the cab at the same time every time I ride, but on this last Saturday I waited ten minutes after the desired pick up time. The cab never showed and I had to run to work and was still late. I would never recommend anyone this cab service if them showing up is "optional". I will also never use this cab service again. read more

If I could give them a lower star I would. This company has left me out i the cold (literally below 10 degrees) three times for over a hour. Every time I called I was assured that "they will be there in less than 5, and they are on there way". If you don't have anyone coming soon just say so other than keeping your customers waiting. Even when they do show up late I'm stuck paying nearly twice as high compared to their competitors for terrible, and rude service. If they were prompt, professional, and reliable I would have no problem paying. The point is: avoid them at all cost. I would rather walk (which they have forced me to do) than use Yellow Cab again. Save the money, use your competitors, take public transportation, or just get some exercise. read more

Horrible!!... I was in LODO and calling one of the other Cab companies when a yellow cab pulled up vacant in front of us - so I hung up and took the cab. I left my phone on the seat of the Cab. It was a late cab on a Wed and first thing Thursday I called for lost and found to report the phone in the cab, left a voice message (of which they have never returned). I called again and finally got a hold of someone, opened a case - I followed up Friday (as I had not heard from them). I was told that they could not get a hold of the driver. I called again on Saturday -Lost and found is closed. I called again on Monday, they told me the driver never returned the call. The woman said "We left him a message....It's like, if you call your friend and they don't call you back there is nothing you can do!" I told her he is not their friend but an employee, and employees generally have to come into work. She continued to give me the run around. They put little to no effort into returning me my property - they were told what cab it was left in, what day (on a low traffic day) and were notified at the earliest possible point (they were initially closed). At this point I am going to report me phone stolen. Additionally every time I called to inquiry about the lost phone I had to sit on hold for 30+ minutes. AVOID YELLOW CAB DENVER!! read more

AWFUL service all around. My parents were visiting from out of town -- as the weather has been less than stellar the past few days, I reserved a cab for them from my apartment to the airport for 10pm last night, several hours ahead of time. the website claimed that a text would be sent upon dispatch. At 9:45pm, having received no text, I called the company. They claimed not to have received the request and that the request would be listed as "high priority" and a cab was being sent out. At 10:07 I called back. No cab had been dispatched, it was still on the list TO BE dispatched. I kindly requested an ETA -- the surly woman on the phone had none for me. I asked if a cab was en route, she informed me that none was and that they were "backed up due to the weather". WHAT is the point of reserving a cab in advance if they don't bother to show up on time or at all?? I again, kindly stressed to her that my parents had a flight to catch. She could have cared less and just told me that she didn't know when one would arrive. I promptly cancelled the cab and drove my parents to the airport myself. It is absurd and ridiculous that you cannot count on making a reservation ahead of time for a cab to pick people up in a timely manner-- ESPECIALLY when people need to travel. And that the customer service reps are so blase about the whole thing is another added insult. Do not use this cab service if you can avoid it-- UBER, Lyft, or literally any other car service will be far more reliable. read more

I rode 4.25 miles in a cab on the 25th of August and was charged $16.25. That is completely outrageous and I never plan to take a yellow cab ever again unless they make this right. The cab was dirty inside and even though it was a non-smoking cab smelt very strong of smoke and the driver was unpolite. I have called customer service 3 times and they have me leave a message and I haven't heard back. I am very unsatisfied. read more

I do not recommend. I initially called at 3:06 PM for a cab. The person on the phone said the driver would call. An hour 1/2 goes by, so I call again. They said they cancelled my request because the driver got no answer when they called. I have no record of this "missed call" on my phone. I call again and they said to watch for another call from another driver. It wasn't until another 1 1/2 hours go by until the cab shows up, but no call beforehand. By that time I was going to miss my bus so I had to get a direct drive to the airport, which I believe is CONSIDERABLY more expensive than the three buses I planned on taking. ($134, if I remember right) that being said the driver was very enjoyable, pleasant and easy to talk to. One star for her, another star for a timely commute, so two stars total, which is generous considering the circumstances. read more

$58 dollars for a 2 mile trip and Yellow Cab don't care!!!!! I had to call the police on this guy and he still later re-ran my card and charged an extra $50!!!! On November 11th, I ordered a Yellow Cab to go from a friend's house on 16th and Detroit to the Pavilions at the 16th St. Mall, NEVER, EVER, again!!! Got in the cab, told him I needed to go to the Pavilions on the 16th St. Mall but didn't know the exact cross street. Driver told me there were lots of Pavilions on the 16th St. Mall, I told him no, there was only one. Then he said that I would go to Larimer, I disagreed and said that once we crossed Broadway I would let him know where to let me off. It's a straight run one-way on 17th, turning onto 18th, then across Broadway and should take 10 minutes at the very, very, most (it was 6.30 p.m. so no traffic). The driver did absolutely everything he could to prolong the trip, e.g. whenever he was nearing a green light he would put his foot on the brake and change lanes until the light changed to red, and, when I asked him to stop doing that he laughed at me. He also asked how I was going to pay and I informed him that I had told the dispatcher I would pay with a credit card. He starting waving his arms and said that the credit card machine wasn't working (I now know why he did this). As we were about to cross Broadway his attitude was pissing me off to no end at this point so I asked him to let me out, but, HE WOULD NOT LET ME OUT OF THE CAB!!!!!! It's one thing to travel a few yards so one can pull in safely, but, this guy would not stop!!!! He kept saying he was taking me to Larimer, I started shouting at him to let me out, again, he laughed at me, and finally pulled in at California, 3 blocks beyond Broadway. Only that I was shouting at him I believe he would have kept going to Larimer. While he was driving and wouldn't let me out I told him that I would only pay for as far as where I had asked to be let out of the cab, but no, he wanted to charge me for the extra 3 blocks (I know, it's not a lot of money, but this guy had already milked the trip enough, and, on principle, I refused). He said he'd call the police and reached for his phone, but, as soon as I said "go ahead, call the police", he stuttered and put his phone down from his ear. I told him that I would call the police myself, which I did. Meanwhile, he kept the meter running and was pointing at it saying "you'll pay", i.e. whatever the ultimate charge on the meter would be. The police arrived, and, after talking with us separately, they told me that the driver agreed to charge me the original $8. He made out one of those triplicate paper credit card receipts, brought it to me, and, even though we were with the police, he still tried to add extra money to the $8. I pointed this out, the police told me to write in the figure myself, which I did, and then I signed the credit card receipt. So, by now I was extremely late for my appointment at the Pavilions, but, not only that, I then had to run from 18th and California to the Pavilions on 16th and Tremont (one block from Broadway) to get where I wanted to go (I'd have been faster walking from my friend's house at 16th and Detroit to the Pavilions than taking a Yellow Cab). But, that's not all, 2 days later I'm looking at my bank a/c online and notice two charges on my credit card from Yellow Cab, one for $8, the other for $50!!!! Despite my signing for $8 in front of the police, this thief later re-ran my credit card for a further $50!!! Now I know why he claimed the credit card machine wasn't working, and, to honest, I've not doubt he's done this before to others. I've called Yellow Cab many times, left voicemails, and gotten no response! It appears that Yellow Cab do not care that they have dishonest drivers working for them, no wonder Uber's doing so well!!! read more

I utilized the online booking 7 HOURS before I needed to be picked up, and not only did my cab not show up when I called the person on the phone was very, very unhelpful! And he said I might be waiting for up to 15 minutes. I called a cab to get home quicker than it would take to walk, but I ended up having to call another service, and having to pay them, and getting home later than I would if I walked! I will NEVER EVER use this company again read more

It's been many years since I needed a taxi . But I locked my keys in my car and needed a ride. I called and the lady was nice , 45min later was still waiting (it 3:30 on Wed). I called just to ask about how long the wait is she said it normally 20 min for a taxi she said sorry and would resend. 25 min later the taxi called to ask were I was going then hung up on me? Anyways thought he would be here since just called but no.10 min later called back they said sorry and would just send me a diff. Cab and couldn't tell me wait time the offered no discount or any customer service satisfaction. I never tryed uber but will never call yellow cab again. If I could give 0 stars I would. read more

It seems like many of the problems in the reviews stem from scheduled pickups. I think that's probably a real issue with how the system works; so I think I'd avoid doing that. Our experience though was outstanding. We were in town for a week and called for taxis at least 10 times. Only once did I wait on hold longer than a minute or two (New Year's Day at 5:00 p.m.). The dispatchers ranged from adequate to great. The drivers were always polite and helpful and best of all we usually got a ride in less than 10 minutes (15-20 on a couple of occasions.) What is really cool is that after you call you get a text message. The message then tells you when your request has been accepted by the driver, and you can click on the tracking link to see your taxi arriving in real time. This is so useful and reassuring, knowing they're actually coming. We always treated the drivers with politeness and respect and guess what? We always got it in return. After some questions showing genuine interest in their day or job or whatever, they were happy, almost eager to answer all the questions about local information I needed, usually suggesting better ideas than I could come up with anywhere else. read more

I booked the taxi for 12:30am on 1.1.18. I booked it days ahead of time as I knew I'd be out on new year's eve and didn't want to risk driving. Email confirmation from ztrip that it was booked and everything was fine. So I'm out last night and I receive a call from an unknown number (which I normally don't answer) at 12:20am, 10 minutes early. No voicemail was left. At 12:30am I called the number back because there was no taxi in sight. The driver told me he was there at 12:20am but because I didn't pick up and wasn't outside that I'd have to book another reservation for a different taxi. I explained that I don't pick up unknown numbers and that it is now 12:30am, the time of the reservation, I asked why I'd need to make a new reservation. The driver said he guessed he'd be able to come back in 10 minutes to get me. He did come back and pick me up and take me to my destination, but I had to stand outside waiting for 10 minutes in negative cold temperatures. This type of service is appalling and not a successful way to do business and keep a business functioning. Showing up 10 minutes early, then not leaving a message to say he was outside waiting, waiting until the pre scheduled time, leaving, then staying I'd have to reschedule?!?! That is completely inappropriate! Then to top it off, I had to wait outside for 10 extra minutes in negative cold temperatures for him to come back to get me begrudgingly! I'm extremely disappointed in the quality of service of this company's drivers. I'll be using Uber or Lyft from now on. Unacceptable. read more