Dropped off 2 long dresses, 1 bridesmaids dress and 2 short work dresses and the cost was $172…read morebecause they classified all the long dresses as "gowns" saying it's the material even after explaining that the material was the same as a standard short dress. Won't be returning

I typically use this businesses services as a dry cleaner but we recently have had a washer machine…read morebreak down and required a "wash and fold" service for a small load of my casual clothes. On Saturday afternoon, I took my clothes in a basket with hangers to THE CLEANERS on Penman Rd. When I inquired if they provide a wash and fold service they seemed puzzled. "you don't need anything pressed?" The rude owner inquired. I replied "No, just folded". "What are the hanger for?" "Please hang the shirts", I said. He seemed disturbed by my request and was generally rude and uncivil. As a cleaner wouldn't it be obvious what the hanger are for??? He accepted the clothes and abruptly handed me the pick up ticket. It would not be ready until Tuesday, which surprised me that it would take so long for something that could easily be done on-site, but that was OK I was in no hurry. Tuesday afternoon I arrived to pick up my clothes, the lady who was working seem to have a difficult time finding my laundry. After about 5 minute search she finally brought out my basket. The total was $44.70, I felt that was high for a small basket of clothes, but I paid and inquired how were the charged compiled. " We charge $2.79 per pound". That seemed excessive but I paid and left. When I got home I weighed my clothes, basket and hangers. The total weight was less than 10.5 pounds, basket, hangers and all!!! I took the clothes back up and explained the discrepancy and the lady seemed perplexed as what to do. She checked my ticket and said I was charged for 14 pound. She re-weighed my basket and confirmed it was only 10.5 pound. Instead of an apology and a refund she called the owner (I assume). During her conversation with the owner she insinuated that I had removed items to reduce the weight. At that point I left never to return and told her that someone at this cleaners is a cheat and a thief! The scale that they weigh on is very simple and clear. It could not have been an honest mistake. Not only did they cheat and steal from me. They kept the nice felt covered hangers that I brought and replaced them with cheap wire hangers. They had my contact info if they wanted to make this right. But I never received an explanation, apology or refund. In my opinion this business owner is a THIEF and will CHEAT and STEAL from his customers. DO NOT USE "THE CLEANERS" on Penman Rd.

Amazing service at an amazing price! The Puerto Rican lady is incredibly warm, friendly, talented,…read moreand knowledgeable. I always enjoy bringing my clothes here. Best in Town Cleaners 2771 Monument Rd Jacksonville, FL 32225 United States

Ruined pants , customer service was aloof, rude and not respectful. Expensive pants with no…read moreproblem with cleaners before until the color was 4 times lighter in the seams of the inner legs and the back of the pants. Ruined , very disappointed , will not be back .

I was looking for a facility that could accommodate the requirements for a military uniform. I…read moredropped off my dress blues and they were cleaned and pressed as well as you would expect from the Navy base. For pleased for $7

Love the quality of services they provide. I would recommend them to anyone. Plus they have a great…read moreturnaround. I don't have to wait long and they notify me when my clothes are ready.

Called on a Thursday morning to ask about 1-day service because of a last minute formal attire…read moregathering - told me no problem! Come on in and we'll take care of it. Would be ready for pick up on Friday at 2. Arrived Friday at 2, my husband's suit was perfect and ready to be worn. Service is kind, clearly outlined and quick! In addition to dry cleaning, they offer alterations as well! This will be our go-to spot now :)

Accommodating and good service! They didn't charge me when an old pair of pants was coming apart…read more Very courteous.

Do not come here!!!! Regardless of how far the next cleaner…read moreis, go there. Instead of quality services, they ruin your clothes (and blame you for it). After ruining a very expensive dress, staff was incredibly rude, did not even attempt to resolve the matter, and even made numerous snarky remarks. Eventually, they did acknowledge the mistake they made, and were still absolutely rude. Whatever they have going on.. there is no reason to treat people like that. Rarely in my life have I experienced anything like this. I like to give people the benefit of the doubt, and I am still shocked about what happened and how I was treated.

We always come here for dry cleaning, but I recently needed to get a dress altered, so I brought it…read morein. They were really good at taking notes on what I wanted changed and were quick to give an estimated pick up day. They delivered right on time, and the changes were perfect. It was kind of pricey, but most tailoring is.

Expensive but never had a problem. Every time I go somewhere else for a better price a piece of…read moreclothing comes back ruined, shrunk, etc. Now I will always go here, even for the extra money.

do not go here. Gave us the wrong suit the day before a wedding. Won't return calls. Email and…read morephone won't work.

We needed our 9x11 Ruggable washed and dried in time for college move in. It was delivered in time…read moreand spotless!

Just make sure you bring enough money. You won't get any help from the attendants except a shrug…read moreand a sneer if the washers take your cash. You also can't split between quarters and online payment... learned that the hard way when we had to pay 23 dollars for a single load of laundry . Usually don't have an issue (have been coming here for 2+ years) so I'll call it a bad day and chalk it up to that. Wrote the review mainly to let anyone know that you should pay EITHER with cash or with the online payment.

Handicraft cleaners will be the only place I take my clothing for alterations, cleaning, or any…read moreother service I may need! Not only are pleasant and prompt, the quality of their work for the price is unbeatable in my opinion. I never have to worry about my clothing in their hands! Photo below shows their work with taking in a waistline and hemming up a skirt that I wore this past weekend as a bridesmaid (I am wearing a corset & skirt in the photo). They also steamed/pressed my top and skirt for free. In all, alterations cost $75 with a 1.5 or so week turn around (they could have gotten it done much sooner, but I was in no rush). In my opinion, that is an incredibly fair price for the absolutely incredible work they did! My skirt fit like a glove....better yet, it was a one and done deal. They got it perfect the first time and I have never gotten more compliments on how something has fit me. Recommend them so much so I am writing this review before I drop off items for service! Don't waste your time getting burned by other cleaners/alteration spots. Handicraft Cleaners gets it right the first time and every time!

I get my comforter dry clean here. It's an extra large giant fluffy one they do such a good job. It…read moresmells so good and it's only $22 for an extra large everywhere else at the beach is usually around 40 and takes twice as long.!!!