I am writing to bring a serious concern to the attention of Dr. Chou regarding the conduct of a staff member at the front desk. If this issue is not addressed, it may continue to negatively impact your practice and patient experience. Based on what I have seen, many of the negative Google reviews appear to be related to this individual's behavior. My recent experience with him was extremely disappointing. I have never encountered such unprofessional and disrespectful treatment in a medical office before. During my visit, he requested a $200 deposit from me despite the fact that I have insurance, explaining that it was required in case my insurance did not cover the visit. In my experience, if insurance does not cover a charge, patients typically receive a a bill afterward. However, he insisted that my situation was "different." I agreed to pay the deposit after being told that the money would be returned to me at a later visit. When I returned and asked about receiving my refund, he claimed that I had only given $150. He then asked me for a receipt from nearly a year ago, which I do not recall ever receiving. When I attempted to calmly discuss the issue, his attitude became increasingly disrespectful. He repeatedly spoke over me and argued rather than trying to resolve the matter. When I asked how much money I would be getting back, he refused to give me a clear answer and continued the argument. What was even more concerning was that instead of trying to resolve the situation or allowing me to speak directly with my doctor, he encouraged me to change doctors. As a patient, I believe I should be allowed to speak with my physician regarding concerns related to my care or billing matters. Preventing or discouraging that communication feels inappropriate and interferes with the normal relationship between a patient and their doctor. I want to emphasize that Dr. Chou has always been a kind, caring, and attentive physician, and I truly appreciate the care she provides. Unfortunately, due to this repeated negative experience with the front desk staff member--and the fact that I was discouraged from speaking directly with my doctor--I now feel that I have no choice but to change doctors. It is very disappointing that I must leave a physician I respect because of the conduct of someone representing the practice at the front desk. I hope this concern will be taken seriously so that other patients do not have similar experiences in the future. read more

This visit left me deeply disappointed and shocked. Dr. Chou -- especially the male staff member at the front desk -- displayed attitudes and behaviors that violated the most basic standards of patient respect. As a patient seeking medical help, I was met with rough and unprofessional treatment by the staff member. During the two and a half hour wait, I received no information or support and instead faced disrespect. Their conduct created unnecessary stress and anxiety, undermining any sense of safety or trust. Most concerning is that such behavior occurs when a patient needs support the most. Patient dignity and rights must be protected, yet they were disregarded and harmed by Dr. Chou and her front desk male staff member. Their actions violated professional standards and harmed patient rights. This is unacceptable. (One star because zero is not an option) read more

I have been coming to this clinic for over 10 years because the doctor is excellent. However, I will never return because of the extremely unprofessional man at the front desk. He has no respect for patients and clearly doesn't care about customer service. I needed my medical records faxed, and instead of helping, he refused and demanded that I come in person, sign paperwork, and pay $0.75 per page just to print a copy. His attitude was rude, dismissive, and completely unhelpful. It is unacceptable for a medical office to have someone like this representing them. The front desk is the first point of contact for patients, and he makes the entire clinic look bad. Because of him, I had no choice but to switch clinics, even though I really liked the doctor here. read more

Never got to visit this place because of the very unprofessional front Desk over the phone. I was recommended by another doctor who knows Dr.YePing from this clinic but unfortunately due to the rude and suspicious front desk, I wasn't interested to going there. First of all, who asks to patient has to provide SS??? I work in a hospital as an Administrator and we never ask patients to provide SOCIAL SECURITY NUMBER, only for it's an emergency medical procedures or something. read more

Like many others, didn't make it pass the front desk. They require you to give your SSN. Unfortunately, I'm protective of my personal information and this is the first office of all the ones I have visited that require this. This is definitely a non-standard practice. read more

The worst experience in my life. I hope I did research early before I went to this Clinic. God bless Dr. Chou and her front desk "manager" hearts. read more

Doctor is very nice professional! I been here over 8 years. Recommend come to Doctor Zhou.

They are unprofessional. woman who works here is so rude. She told the patient to leave here. OMG!!! It's the worst experience in my life. read more

worst customer service by James. asked to speak to the Dr. regarding test she requested. James refused to put Dr. on phone or have her call me back. Told me Dr. stated results were normal, and if I wanted to speak to her, I would have to make an appt. another bill to my insurance co. I will be seeing a new gynecologist next year and they will answer the question that should have been answered by the Dr. not James. read more

I like Dr. Chou however I will unfortunately be finding another obgyn and FAST, solely based on her unprofessional staff, more specifically James. I was shocked to see how many others also dealt with and had such awful experiences with him, but that explains everything. James has to be the most rude, unprofessional receptionist I've ever encountered and the reason I will NOT be back. Basically, if you want to deal with a receptionist that will literally ARGUE and YELL over you, you've found the right place and James is the perfect match for you! read more

I have been a patient of Dr. Chou for almost 10 years. I have always known her office manager has no manners and was plainly rude. But when they moved to their new location it got worse. I was 12 weeks pregnant and began bleeding out of nowhere. Dr Chou tolled me to come in. When I did they demanded $150 in cash bc my insurance was not resolved. I had no cash on me and they didnt accempt Venmo, zelle, or apple pay. They tolled me to walk across the parking lot into the mall and use the ATM, when I refused because I was bleeing and in sever pain they said I need to go to the parking lot find service, because they have no Wifi in their office, and get proof from my email that I attemoted to resolve with what wwas wrong with my insurance. At that point I am not only in tears and in pain and bleeding but am so offended. I have never missed a payment in any form. And this was a true emergency. I left and went straight to the ER where I spend 7 hours waiting. They are horrible please dont go. They didnt even have a tissue to give me as i was crying. Didnt even check on my after I left but did continue to call me to remind to bring more cash for my next visit in a month. I never went back. read more

I would avoid this place if you can from the begining. They want you to prepaid cash for each visit (prepaid them 2000 dollar +)already and still want more. Talking to the office manager, it's another nightmare, it's only him talking, he wont listen and just repeat the same thing over n over and of course not answering your question. I also google "scam obgyn flushing", guess whose doctor show up. Good luck! read more

I've been with Dr.Chou for years and I'm only giving 2 stars because I actually have no problem with Dr.Chou, She is very nice,knowledgeable and patient. But unfortunately you have to deal with the staff more than her and let me tell you, James is probably one of the most unprofessional receptionist in new York. I work in the healthcare field and the way he treats his patients is unacceptable anywhere. we don't even talk to our worst patient this way. he uses a calm tone to say nasty words which makes it even worse. all these years I had no problem because i guess it was simply just annual check ups and checking in and out. until I got pregnant and then start to have problems.this is the time when you need your doctor the most and guest what, JAMES does't care. he shows no sympathy towards you. I was in the ER because I was bleeding. everything was OK but i was still spotting so i walked in to the office to see Dr.Chou the next day and just to talk to her and ask some questions. He said to me WE ARE BOOKED TODAY AND YOU CAN"T SEE HER, I said I will wait. HE SAID NO, WE ARE VERY BUSY, IF YOU ARE STILL BLEEDING, YOU NEED TO GO TO THE ER. so my mom was trying to ask him a question then he said I DON'T HAVE TO ANSWER YOUR QUESTIONS, I WILL ONLY SPEAK TO THE PATIENT.....OMG.he is so lucky I am pregnant and I'm trying to be calm for my baby. So i didn't argue him. I just left. The doctor called me later and said everything was fine and just take it slow. and stupid me forgot to ask her for a note for work. so I had to call and of course James answered the phone. and of course it's not going to be easy with him.as soon as I told him my name, he cut me off right away, he was like" Dr.chou already called you yesterday' I was like I know can you let me finish first ?? after i told him i needed a note,he said he can't give me a note because they have to wait for all the result to come back.( i DK what results, Dr.Chou told me everything was ok), he told me i had to wait for a week for a note.i think it was wednesday when i called and he told me to call back next Tuesday ????????? again I work in the hospital, don't try to fool me. it sounded like he just wanted to give me a hard time or being lazy. I end up going to my primary care and she wrote me a note. she couldn't believe what he did. it's not like i'm faking it, i have the discharge paper and they can see all the results. the thing is no matter how good the doctor is,i wouldn't want to deal with this kind of attitude through out my pregnancy. no one should be treated like this. he is so unprofessional and rude. dealing with pregnant women and first time moms, you have to be compassionate. it's just sad that Dr.Chou can't see it. anyways I changed my doctor and hope will never hear his voice again. if you think you can deal with James and his attitude then go see Dr.Chou. seems like he is the only one in the front. but not me, he will stress me out every time i look at him and make my blood pressure go to the roof. read more

Unsure why people actually rated this place anything above a 1 star. Quite frankly they're lucky the system has a 1 star minimum otherwise I'd rate it lower. I went here 4 years ago because I started to go for regular gyno checkups so my mom tried to help me look for doctors and came across this one,which is close to where we live. I forgot the events of what happened with the Dr but I left and my mom wanted us to ask something about the blood work however we had already left the room. She proceeded to call them herself and guess who, guess who,yours truly;the unprofessional front desk staff himself "James." Again,my memory is fuzzy but he hung up on my mom and interrupted her when she asked about the lab results for my blood and told her she was threatening him? So I marched back to that office with my dad and I told him whatever my mom said she didn't threaten him. She just wanted to ask about bloodwork for me due to me being young and not knowing how to talk with front desk staff on my own. He started to do that thing that everyone else here and google reviews is saying. "Calm patient voice" with what he deems as impatient,unruly patients. The verbal argument between him and my dad grew bigger and the doctor came out and this psycho. Fake Psycho Doctor in a white Halloween costume,starts to fight him too for no reason. Don't come at my mom,cut her off,interrupt her and tell her she's threatening you cause of your imagination when she was asking when the blood results were. I started filming him and he kept trying to lean over the desk to grab my phone. Lord knows if he touched me or his psycho of a gyno doctor touched me,a fight would have ended up happening read more

Dr. Chou is great, she makes you feel very comfortable and despite the office being busy she makes sure she takes her time answering any questions or concerns her patient's may have. I have seen James working in the office on many occasion's and I do not think he comes off as being rude, in fact he is very professional and tries to accommodate you when it is necessary to reschedule. I am currently at 30 weeks gestation and so far Dr. Chou has been amazing! read more

Awful awful awful. It pains me to write such a terrible review because in all honesty, the one star is for both the doctor as well as her extremely incompetent staff, who are basically killing the entire business. First off, the front desk ladies are inefficient communicators. They have trouble relaying proper information to the doctor, who is almost always seeing patients. Getting a hold of Dr Chou is mission impossible, because of her heavily booked practice. I get it, however, that good doctors can be busy. But, if it gets to the point that the patient is ripped of any possibility to speak to the doctor herself despite genuinely, urgent medical issues, this becomes a real problem. Second, and this is the primary reason I think I have decided to end my relationship with Dr Chou, is because of a staff member named James. Oh don't even get me started. This dude, as other reviewers have commented, is the worst, unprofessional staff that you would ever want to be in touch with. He is rude, egocentric, and most of all, incapable of respecting needs of patients , regardless of your medical condition. I have attempted to get in touch with Dr Chou to obtain a prescription and for urgent reasons, and would need to get a direct, timely response from her. James, usurping the power and constantly giving advice like an MD, would come between the doctor and the patient to relay the "doctor's message" - basically refusing to give me a prescription for a procedure that is recommended by an outside specialist. What makes matter worse is that, Dr. Chou seems to have been enabling all of this between her staff and patients. She clearly is aware of the staff's incompetence and subpar communication skills but fails to do anything to intervene. In fact, she has been so inappropriate in one of our interactions lately that she began a verbal rampage before fully understanding the clinical situation - probably due to her overwhelming business that is so poorly managed alongside the poor communication among her staff. If there's a way to file a complaint to AMA, I would not hesitate to do so. It's truly unfortunate. Dr Chou, if you are reading this by any chance, I seriously hope that you would consider the yelp reviewers' suggestions. Do yourself and your patients a favor - hire a team of staff who can actually do their job professionally and competently, and watch your attitude and behaviors even when you are extremely overwhelmed. Patients should not be subjected to your rudeness and lack of professionalism. Finally- note that the address here is not updated. Her office is now at Landmark building on Main Street across the post office. read more

These reviews are too funny!!!! I thought I'd help Dr Chou out by saying she is the most professional and nicest OB GYN i've been to. She made me feel comfortable and was not judgemental like my old OB GYN. She was incredibly informative. I'm so glad I found her and will probably stay with her forever. I came in on a Friday at 5pm SUPER last minute and they took me. I waited 30 minutes which was really fast for something so last minute. The front desk guy (apparently Yelpers say his name is James) is really not that bad... I didn't have any problems with him. He may seem a little curt and I did watch him yell at this really sweet secretary LOL but I think it's really worth it to go see Dr Chou despite the bad front desk man. read more

I have no problem with dr. Chou my wife actually likes her but this guy at the front desk should not be dealing with people, they should put him in a room somewhere and let anyone else help at the front desk. He is nasty, condescending and just rude. He thinks he is always right and didn't even want to send information to another clinic that Dr. Chous office sent us to because he said they have to have it already because I booked the appointment so he isn't going to send anything. He's a loser in life and talks to women the way he does cause he can't get one. My mans is on the spectrum and definitely goes home and puts on tight leather clothes and plays with barbies. He's a clown. read more

I am very upset with the front desk man,from other reviews his name is James , HE IS VERY unprofessional , one of the worst reception in NY . 看到这么多评论都在骂他，我就放心了！after one hour and half waiting , I asked James kindly and gently "usually what time should I make an appointment to avoid waiting so long ". After I seen Dr Zhou , before i left , she said something to me very unprofessionally. Dr Zhou said I shouldn't complain to reception, because patients like me so ppl have to wait so long , She even made an example to me "you can ask me one question , come again tomorrow pay the Co pay again , I can answer you another question." I can't understand why the front desk guys complain about me ? Make it a big issue, even my attitude was quite polite . Friends told me he is Dr Zhou 's husband . That's why he is so Arrogant ! read more

I have been looking for a good OB doctor for years. And It's hard to find good one. Dr Chou meets my expectations. She is such a nice sweet lady. She is being very professional and try to answer all our questions as many as possible. My husband and I didn't feel rush at all. However, the male front desk is the problem. Every single time when I called, I was put on hold for at least 5 to 15 minutes. It's so frustrating and angry that he did that to me. I was just trying to make an appointment for visiting the doctor. I hope this front desk will improve his service. read more

HERE IS YOUR UPDATED YELP REVIEW FOR DR.CHOU OFFICE My first pregnancy I switched OBGYN to this office, my first phone call was with James making an appointment, he was able to schedule me an appointment right away and that is why I chose this office because I needed to see an obstetrician to follow up with my hcg level right away. After being in the office I come to realize he is RUDE, he thinks he owns the office and is a doctor himself. I've waited an hr after signing in, and when i went to the front desk to ask what is going on, he told me to sit back down. I just wanted to know if they signed me in yet because they never even gave me back my insurance card and he said its not like ive waited for a long time, uh an Hour is very long, the only reason why i even waited that Hour is because i know flushing area have very long waits. This is when i find out the new receptionist girl NEVER EVEN CHECKED ME IN. AND HE TELLS ME TO SIT BACK DOWN. all this time ive waited, she never ran my insurance card. Anyway that appointment is over, got over it. I REMEMBER HAVING ANOTHER ARGUMENT WITH JAMES. I am not going to tell you every bad interaction i had with him because he is a very disrespectful person. He tries to act all nice after he argues with a patient , with the next patient he would try to be professional which i find hilarious sitting there in the office because i know is all jsut an act, i told myself to just ignore the front desk and see Dr. Chou. In the end I did not have to really talk with James anymore or any of the receptionist at all. it was just go in sign in, and wait and schedule appointment (probably because they ended up having a very nice girl who knew what she was doing, but she later became a mom and no longer works there) Usual wait time for each appointment is 2 hours Dr. Chou herself is wonderful, she is kind and caring. She spends quiet an amount of time with me during my appointments not because of questions I have, but only because she chooses to and wants to make sure I am comfortable and that nothing is wrong. She delivered my first born, everything went well. (2015) Now that I am going to need an obgyn for my second pregnancy I've had a conversation with my husband prior, we both hesitated not knowing if we want to go back to Dr.Chou because of her horrible staff (NOT THE NURSES WHO TAKES YOUR VITAL SHE IS KIND) and its only really just the few receptionist you can tell JAMES TRAINED BECAUSE THEY TRY TO TALK LIKE HIM. FIRST OF ALL AS A RECEPTIONIST YOU HANDLE THE BILLING, APPOINTMENTS AND ETC NOT BE A DOCTOR OR NURSE AND ASK ME QUESTIONS REGARDING MY PREGNANCY. IF YOU MADE ME AN APPOINTMENT ALREADY WHY DO YOU NEED TO KNOW ALL MY INFORMATION REGARDING MY PREGNANCY WHEN YOU ARE NOT THE DOCTOR. As you can tell I decided to stay with Dr.Chou because she knows all my problems. She remembers almost everything about me every time i visit without looking at my profile. I LOVE DR.CHOU, and she loves playing with my son too (that she delivered) (Really hope she is really this kind person as she is in front of me) TODAY JAMES DECIDED TO END MY RELATIONSHIP WITH DR.CHOU I truly wanted to look pass him and HIS TEAM. But he made it too hard for me and told me "you dont have to come to this practice" my appointment was set for 3:45. at 3:13 i was already looking for parking in Flushing, he called me at 3:13 to "remind me i have an appointment today and i need to come in 15 minutes early for check in time and glucose testing" i've been there how many times now? I told him this has never happened and he said this policy has been going on for a very long time. So i said then shouldn't my appointment be at 3:30 and not 3:45? JAMES YOU ARE NOT A DOCTOR AND PLEASE DO NOT THINK SO HIGHLY OF YOURSELF. I do not know what kind of insecurity problems you have but you deal with a bunch of woman with high hormone level, and you are the most despicable person ive ever met at a professional medical office (even just in general). I see you also went into an office and not show your face in the front. No i do not think he will be fired because.. he is close with Dr.Chou and that is why he thinks he runs the whole office with his nasty attitude. read more

A very bad and poor managed OBGYN office. Very surprised read a very similar review from so many others for the doc. the front desk Chinese guy James there to screw up all the patients. Being a very bad attitude, no courtesy, not-professional / do not know how to treat patients (not even patients, but just don't know how to treat other ppl with any kind of respect). He Yelled at patients and claimed you can leave the office - if you want. Force patients pay $120 CASH only at front w/o seeing doc - this is the office policy, you can leave if you don't wanna stay. Call patient 'Lying" because they late for appointment - talks LOUD patients' private health condition in front of public and being quite rude. Sounds like you are here to beg on him but not seeing the doc - given he is NOT even the doc. This kind of service given by James ('manager') would definitely scare patients away, he is w/o care, rude, doing nothing but just screw up the office. We have no idea who he is, and what relationship he has with Doc Chou, but obviously he has no manner of treating patients to the minimum respect, and he say / threaten patients in front of the Doc Chou - his way of handling patients' privacy should be reported seriously to COMPLIANCE and he should be further investigated before he can treat any patients in this industry. He does not deserve the licence or whatever certified he has - as he has no manner to patients at all! I"m sure he is not far away from the trouble, and i'm sure there're so many similar cases have happened on other patients - just because of this guy James. Fuck / screw you - read more

Seriously...this James??? Avoid this OB at all cost. Front desk keeps cancelling my wife's appointment. They keep pushing you to another day. Really??? This is a doctor office and keeps delaying patients appointment for no reason??? Oh by the way, they told us to call 911 if it's an emergency to avoid the fact that they are lack of responsibility. I repeat, avoid at all cost. read more

I don't know why there are all these bad reviews. I had a good experience at this office and everyone was very courteous to me. The doctor is professional and although the staff speaks mainly Chinese, they were able to speak English eloquently. Four stars overall! read more

Dr. Chou's office manager, James, is the BIGGEST reason to AVOID this office at ALL costs. He will belittle you, YELL at you, and tell you that you are rude and argumentative. I had the misfortune of a phone interaction with him today regarding an insurance denial of a claim for my mother who saw Dr. Chou ONCE and only once (after this extremely negative interaction today). I am a physician and would NEVER be allowed nor would I ever speak to a patient in a manner that I was spoken to today. Believe the other negative posts on here, especially about the office manager. He refuses to give out his last name for "security" reasons but it is because of his cowardice, hiding behind a phone. He lacks ANY respect for patients and family members. Do yourself a HUGE favor and never step foot in this place. read more

Geez, it's been like 1.5 years and as I predicted, Dr Yeh Ping Chou's private practice will go down the drain if she doesn't hired a more competent front office staff especially that fat spikey hair 'office manager' name 'James'. So many bad reviews on that James alone that it's almost like Jame is the doctor and she is the subordinate. What a sham and what a shame on Dr Chou to not know how to handle front office. No matter how good a doctor is (she is only OK), your business will go down the drain without competent helpers and front office workers. I suspect that Dr. Chou might done something illegal and James knows about it and therefore will not and cannot get rid of fat James. How sad. yes, I'm a guy, but my wife had dealt with that guy James and finally I had to intervene and he backed down. I think all those 120 copays were started with me since their medical billing staff is all full of incompetent people. Like a few people who had experienced with James in this stupid office said.. There should be only 1 copay instead of $120 because it's a process..not per individual visit. There are many better docs and definitely better front office staffs out there. read more

I like the doctor. But that manager James, is a complete douche. He rude, impatient, likes to make false accusations,and doesn't like to do his job like answer simple questions about payment. it was literally pulling teeth to ask about my insurance. He kept yelling at me falsely accusing me of something i did not even know about until he brought it up. End of the story i hung up on him in tears from frustration and ended up not going to my appointment. Its a shame he's driving her business away, Yeh Ping should seriously reconsider who she hires as manager. Hint hint, please for the love of god don't hire incompetent turd bags as managers. This will be the last time i step foot in your office unitl you GET RID OF THAT MANAGER JAMES. read more