TLDR: Server took 40 minutes, even with a reservation on a Thursday.
Menu is amazing, staff is nice enough, but timing and organization of sections could use some real help.
That said, I understand they've only been open for about a month, but perhaps the timeline I am about to provide could serve as a training opportunity.
My boyfriend and I work in the service industry, so we'd both be working this Valentine's Day and opted to make 2/12/26 our date night. The gondola ride over made it a little adventure.
We had a 7pm reservation and arrived to the host stand at 6:50. We were told the previous table was just wrapping up and it would be about 5 minutes. We sat by the fire and the host set us up with some drinks to start.
19 minutes later at 7:09 (I was checking my watch) we were sat. Thank goodness because my boyfriend said he was starving.
Then we sat, and sat, and sat. After the host brought us to our table, no staff made contact with us. Working in restaurants as a waitress for 7 years myself, even if I was in the weeds entirely, when I got a new table I would take the 5 seconds to say "welcome in, I'll be right back to help you" and that would buy me 5 minutes to do what I needed to do. None of that. Just us watching servers help all the other tables, including those who came in after us.
Finally, at 7:26 my boyfriend stopped one of them who was whizzing straight past us to say we hadn't been helped. This got his attention (he seemed to be a manager of some sorts, friendly, and name tag said London) and our server arrived at 7:28.
We had had plenty of time to review the menu, so we put pretty much everything in at once and it came out promptly and was absolutely delicious. Just wish we didn't have to wait 40 minutes to make contact with our server, especially as we had a reservation. read more