While the store itself may be fine, DO NOT GET THE BLANKET OF KNOWLEDGE SUBSCRIPTION!!!…read moreThey will charge you for the box monthly and you will not receive your box for months, while they continue to charge you each month. When you call and ask questions you are given a laundry list of excuses and promises and still not receive your boxes. Social media inquiries and emails go unanswered and basically ignore. It is nearly time for the July boxes to be charged and we are still waiting for May and June boxes, VERY POOR CUSTOMER SERVICE. At this point I am thinking severe financial problems or scamming us.

I preordered the advent last year for $250. When I did not receive it by mid December I emailed (no…read moreresponse) and called. by phone I was told due to issues the advent wasn't happening and not being done and I would receive a refund. over a month later and another phone call I have still not received the refund.

I love the sales this store has! Great selections and friendly service. I'm expanding my art hobby…read moreand this place is perfect for all types of crafts and hobbies whatever your age or skill level. I saw a class going on today and I am looking forward to checking some out!

From the owner: Everything to Create Anything. Our expansive craft assortments include the most popular art…read moresupplies, fabric, canvases, yarn, knitting & crochet supplies, frames, floral, scrapbook materials, beads, jewelry kits, Cricuts, craft machines, and more. Party plan with ease, Michaels offers balloon inflation, party decorations, gift packaging, favors, tableware and seasonal occasion decor. All your party supplies in one place. Visit our North Little Rock branch today and unleash your creativity.

Ordered 3 10-packs of ice cream cups; the delivery was short one and I was told I would have to go…read moreto the store with the receipt to get a refund. However the confirmation email said 3 were delivered. I called the store that it was delivered from and he told me there was no way to track the order that it was dropped from their system even though I ordered it the day before! Called 1-800 number and they said to call the store again. Suddenly he found the order and confirmed that the delivery should have had 3 and was told I had to go to the store with the receipt to get a refund. Poor service.

This Michael's is a UPS "Access Point". When I went inside, I did not see an Access Point. I did…read moresee two employees in a two-person giggle group down the center aisle. They look at me (in a big yellow coat), then they headed my way by the register and walked right past me and my package. Customer engagement/service is nonexistent. If they have security cameras in the front, the video will tell the story. This is my third visit in two months and my last. At least at Hobby Lobby I get offered help 2 or 3 times as I head to the back of the store at Hobby Lobby. As for the store itself, all three times it looked like the last hour of the last day of a yard sale. And remember, if I am not wearing aMichael's name tag, I'm probably a customer. In this case, a former customer. I was there at 8:20pm on 1/30/26.

New sales people every time I go in, layout is a message. Tem custom framing is good quality; but…read more expensive.

Went in 12-31-16 at 14:39 pm to get some craft supplies at the Conway AR store #1295. Scanned an…read moreitem (Artist's Loft Pencil set) since NOTHING on the display was priced Said REG Price 24.99 SALE PRICE in red 5.99. Got two of them and headed to checkout, of course they rang up at the register for 24.99. Cashier called MGR to check price, said it would show the sale after she hit total but he would double check. After a few minutes the MGR called back the cashier and she tried to tell us that the scanners will show you sometimes what the last person scanned in the sale area and some other BS. (I used to and my husband still does work for the largest retail co in America, we are not blind to being lied to) Said to remove the items, we did not want them but got other colored pencils instead. As my husband walked by the scanner, he double checked how it scanned... oddly enough the 13.58 different set that were on sale for 50% off showed REG Price 13.58 and SALE Price as 6.79 (Funny, it showed just what the item was and not the person befores scan) ANYWAY we checked out, I was upset so went and double checked our suspicions. The MGR changed the price and took the sales price off the item while "price checking" it. Needless to say he did see us walk back in and take one to the back scanner since the whole time we were checking out, went to car and back in he was talking with a worker and going through all the prices. NOT COOL to change the price when the customer catches a misprint/mistake on your part and the blatantly lie to them and say it was their fault for reading the scanner wrong. I do a lot of crafts but I think I will keep my business at Hobby Lobby if think is how you treat your customers.

Service is always been good here selections always been good. The value is great especially when…read moreyou can use coupons.

I never liked Michael's albeit they have an abundance of crafts and other neat items, it's for the…read moresimple reason that the attitude of the sales people are not friendly, lax in helping the customer and many are quite indifferent and rude. I have and will continue to shop at Hobby Lobby where the employees are very courteous, appreciative and pleasant to the customers. They have just as much and more variety of craft items of every kind plus it's a great experience with sales to boot. I will no longer be spending my money at Michael's. Love Hobby Lobby