James Diaz was amazing and efficient in helping us get approval for our new to us ford f150. Took…read morecare in our concerns of the repair that needed to be done and fixed them in a timely manner. Very professional and friendly. From the moment we walked in the door we were his priority. He went above and beyond for us and for that we are incredibly thankful 10/10 would recommend

Go to have a oil change so I call ahead of time to make sure they are prepared for the car I'm…read morebringing in.... Then halfway into the oil change, they gotta go purchase the oil filter.... Leave me waiting .. someone runs down to the parts store... right hand don't know what left-hand doing

Overall I believe this dealership was above average. I traveled from out of state, to pick up a…read moretruck here. The price for the truck was very reasonable. The paperwork etc. was quick and efficient. I was able to get in and out with about 90 minutes. The dealership seemed very clean, and the staff friendly. Cons: I asked the salesman if there were any cosmetic issues or larger issues BEFORE I traveled 3 states to pick up the truck. The salesman stated that there were not. When I arrived there I learned that there was a semi large dent on the tailgate. The dealership did credit me about $500. However, I would have paid $500 extra for perfection. The vehicle has lug nut locks, I never received a key for them. I did call the salesman and he said he would look into it. I still have yet to receive the key for the lug nut removal.

Pretty stingy place to look for a vehicle,…read more I inquired on carfax.com about a 2025 Jeep Gladiator Mojave, later that day I was called by unfortunately later to find out an absolutely awful salesman by the name of Steve Myers. (I feel awful for anyone who has to work with this egotistical sore loser) I asked over the phone if the vehicles price is negotiable and if I could toss in an offer, he stated how the dealership is a volume dealer and their prices are put "aggressively" which didn't ultimately answer the question but I didn't think much of it and tossed in an offer. Few hours later I was told that the vehicles price is firm, to which I responded by saying "Okay, let me know if anything changes", he tried to justify the price by sending me a data analysis report of similar spec to spec vehicles within a 300 mile radius of the dealership, his vehicle was ranked 3rd for best price in the market, I asked him "where's the location of the first two" to which he claims that locations are not given. After doing not even 10 minutes of digging, I found both. 2 days later, he messages me saying "I saw it." In my response to me seeing the vehicle he failed to provide me information on. Cool I guess? 4 days later, he sends me the listing again and he drops the vehicles price by about $200-300-ish. I told him to delete all my information as I'll be looking for other options in the market since I wasn't too fond of his tone from the start, he states my offer "was not exceptionally fair" to which I show him a better vehicle in the market with a lower price than his AND lower miles than his. His response? "Go buy it." What a ways to go for a salesman Anyways, spend your hard earned money elsewhere if you're looking for a vehicle, this place does NOT deserve your business.

UPDATE- the dealership finally considered the circumstances and became human and refunded my money…read moreMy sales person Jessica was the one that was Human. She was amazing. She was always amazing throughout all of this. She was the one that called me. She was the one that told them. I did the right thing and called them an hour and a half after I put the deposit down and that I did the right thing and I should get my money back. So kudos to Jessica. If you're gonna go to the dealership go to Jessica she's amazing. Do not use this dealership. After I put a $500 non- refundable down. 2 hours later I had a very unfortunate circumstance happen where I couldn't do it. I'm a single mom and I work three jobs. I called them less than two hours after I put the money down asking if I could get my money back. And it's Christmas time and I'm a cancer survivor. None of that mattered they just keep your money. They don't care if you don't buy a car from them even though I told them I couldn't afford a car from them because of the circumstances that changed all they cared about was their money. come to Columbus and buy from, Germain Lexus of Easton or Dublin. It's worth the drive. They have much better customer service. The guy at the Toledo Lexus dealership told me the car sat on their lot for 85 days before I came in, then had the audacity to try to convince me that because of the hour and a half that the car was held for me, that I killed a sale. Are you kidding me! You can't sell a car for 85 days and you try to blame me? They certainly weren't going to sell it in another hour and a half if they can't sell it after 85 days. The fact that they tried to blame that on me is unreal. the The fact that they can't have a little bit of human decency for a person an hour and a half later,after they putting a deposit down to provide it back. It's just unreal. You can go to Germain Lexus Of Dublin and they will hold a car with for you with no deposit down. You can go to Germain Lexus of Easton and put a deposit down on a car for $500 and if something changes they will refund your money back. Not this group! They don't care about you as a human being at all. Buyer beware read all of the negative reviews. Choose a different dealer.

Great customer service and an easy car buying experience. Everyone was helpful and professional…read more Would recommend this location!

I highly recommend ram auto sales. I purchased two cars from here in under a month. My daughter was…read morecoming home from her duty station overseas and needed a good reliable car for under $10,000. We found a Buick regal in excellent shape. It had a minor issue which they fixed prior to us taking it home. They were easy to deal with, and when there was one tiny issue a few weeks later, they offered to repair it free of charge. You don't get that kind of service for a car that is almost 10 years old. They specialize in salvage titles. That means you can get a great car with low miles at an amazing price. I don't worry about a salvage title with them, because they do excellent work and stand behind the work that they do. A few weeks after I purchased my daughter's car, I kept thinking about the Santa Cruz that I saw and drove on the lot. I fell in love with that truck. The owners gave me a fair deal on it, I was able to pick it up at 4:45 PM and be off the lot by 5 PM with the keys in hand. If you want a painless purchasing experience, I would highly recommend coming here. Salvage titles can be hit or miss, but not when you deal with a reputable business. It gets no simpler. They are high pressure, and if you tell them what you're looking for, they will keep an eye out.

Do not trust them. The repairs are bandaids and they bandaids come off in less than a day. The…read morepassenger's side mirror camera quit working in less than a day. Plus, the warranty that they claim you get with every purchase is a lie. I negotiated a lower price so they said the warranty didn't come with it.

If I could have left 6/5 stars for a review, I would have. Ihab at Toledo Auto Group is…read moreamazing-he's patient, worked the deal perfectly, even bumped up my trade-in value. When my new truck started misfiring a few days in, he jumped right on it and got everything fixed, no hassle. Worth every mile, I'll be back. Genuine people here who understand reality can be harsh. Thank you Ihab, the truck is amazing.

I've never met a more genuine pair of car salesman. They listened to our needs, were not pushy,…read morecared for our children during the process by bringing them snacks and letting them play in the playroom. it's a small, family business doing things right and we were at complete peace moving forward with the purchase of this car (which was in tip-top shape by the way). these guys are doing business the right way. go see them!

I was looking to by a new car, and was helped by Eric N. I had purchased a car from him the…read moreprevious year, and I was so please with his and Yark's service, that I went back. Eric and the Yark team were able to give me a great trade-in value for my previous purchase, and I was able to get into a vehicle that better suited my needs, and stay within budget. Even though I purchased a new Dodge, he was able to work with the staff at the other dealership to make sure the transaction was smooth and pleasant. I highly recommend Eric and the Yark team if you're looking to purchase a new or used vehicle. I will be going back to see him in the future.

Do not take your car here for service. Customer service here is very rude and disrespectful. Very…read morehorrible experience!