Dr Levy is a compassionate doctor that is easy to communicate with through Memorial My Chart…read moremessages. The medical group , he is associated with, picks up where he leaves off and I have full confidence that I am being treated with care. I am having a procedure with his associate, Dr. Castillo , and I will add to this after the procedure.

It would literally take an act of GOD for me ever schedule an appointment with Dr. Levy or anyone…read moreelse at this cardiology center after the absolutely rude, nasty, unprofessional way I was treated when I called to check on booking an appointment. Obviously, when people are calling a cardiologist's office they are probably nervous and overwhelmed. After taking my not even 30-year-old husband to the urgent care for heart palpitations this weekend we were told to get him in to see a cardiologist within one week. Our family doctor recommended Dr. Levy. Whoever picked up the phone was either having a bad day, or is in a competition for rude, condescending, and unprofessional receptionists. This woman was short and abrupt and when I explained that I had been told to get my husband in within the week, she laughed in the cattiest, rudest manner I have ever experienced in a professional setting and informed me that there are no appointments available for 1-2 months so "that's not happening." Any question I asked seemed to be the biggest imposition on her day and I was answered rudely EVERY. TIME. I was taken aback by her manner. I was finally told to get with my family doctor and "figure out what's going on, OKAY???" in such a nasty voice I thought I was watching a soap opera. I have absolutely no problem being told that a specialist is booked. I don't expect to be pampered like a princess, or have anyone bow down at my feet. However, I do expect to be treated with basic human decency and professional courtesy. I was so disgusted with the way I was treated that I can't ever imagine actually going to this office.

My brother referred me to Dr. Dergan and I was so happy she was able to see me…read more I was looking for a last minute appointment before I got new insurance and they were able to see me right away. She was very thorough with the checkup asked me questions and addressed my concerns. Staff was friendly upon check in and everything was done in a timely manner :)

I would like with all My heart, medical system to change In the near future …read more Pts are taking for granted ! many times ! our time is not valuable ! I still hope , someone from this office , even PA Dayana Rubio to call me and apologize for letting me wasting my time 2x in one week . The front desk person seemed offended when I told her I could not wait much because I have a schedule and see patients on my side of care . i know I won't go back to see this PA. I will continue to see my regular PA Danny Palmer who is more professional and understands my time is valuable too . Thank you

This is the best primary doctor's office that you would love . The employee's at the front desk…read moreare so helpful. My doctor Priya is excellent and very helpful and understanding. Also all of the employee's that check you in. % love all. Arthur d klebbe.

Very great PCP! Offers in house labs, online and in person visits. The office is very clean. Staff…read morewears masks and PPE appropriately during the pandemic. Parking is ample downstairs in the garage, and there are 2 elevators to go up to the office.

I absolutely LOVE this office, they are an overarching GenMed practice. I met them 4-5 yrs ago and…read morethey have been incredibly attentive. Spending ample time with me at each appointment no matter how significant or insignificant it was. They are absolutely thorough, working to cover every base. Albeit I am not good at "following instructions" like going to see the referrals for preventative consultations. They do make sure they at least make the recommendations. I believe that as a Dr's Office the can be as involved or not involved as the patient wants them to be. Fortunately, my health is ok and it's my choice to have them be involved as needed. For others I know there is great follow up to appointments and for results. The staff is incredibly attentive also, in fact, I just called in to have my meds adjusted and refilled and was attended to immediately. This kind of practice is hard to find in the world of managed healthcare. I highly recommend them and would tell you to read the bad reviews, but don't pay too much attention to them as, I personally, never experienced that kind of treatment. 5 Stars to the Dr, his PA's and Staff!

Dr. Eric Schertzer is an incredible doctor. He is caring, compassionate and sincerely cares about…read morehis patients. He listens well, and is able to accurately provide excellent care. His staff is lovely too. I am truly blessed that I was introduced to him, as he was the only doctor (that I saw), which did not practice tunnel vision and was able to connect the dots.

Met Dr Tepper for the first time and he was pleasant. I thought because of my high blood pressure…read more I should have the heart checked . I had the EKG and all was normal , thank goodness . The ticker is strong and I have to stop worrying I'm told . Very knowledgeable , kind witty doctor with a sense of humor. Come see him for your heart health . .

I waited 5 months between the scheduling center canceling my appointment multiple times. Today I…read morearrived at the North 35th location they took my copay, have me call my PC Office for a referral for the 3rd tumes. The front desk just said the Dr. Doesn't accept my insurance and offers a nurse to see me in the next 2 hours. I insisted that I was confirmed several time that he accept my insurance. 6 months later still nothing. They do not care about my well-being. Zero communication. Please be your own advocate i At 1150 N 35 ave Cardiac Institute Division.

Been trying to make an appointment for a few weeks and can't get anyone on the phone, tried every…read moreoption and just get a recording, when I leave a message nobody calls me back. Found a new Doctor today!! STAY AWAY TERRIBLE SERVICE

Staff fails to return calls or follow up on requests for referrals. Doctor and PA give quality time…read moreto patients. Unsuccessful in getting someone to answer the phone.

This is truly one of, if not the most, horrendous medical offices in existence. After calling about…read more7 times (3 today in a row) I was finally able to get someone in the front office named Robin. I'm not sure if she knows how useless the rest of the staff is in general, or if she's just aware of the messages I've left the past three weeks begging for a prescription refill, but she was kind enough to offer immediate assistance. Besides that, I've been hung up on twice before I could even say "Hello" and if you leave a message, they will NOT call you back or help you. It's a shame that there are probably one or two good admins there that are being held back by the rest of their miserable and untrained staff. This isn't the first bad experience I've had with them and unfortunately it probably wont be the last until I find a new neurologist !

I should have known not to make an appointment here after reading the reviews here and on Google. I…read morefound this place online and made an appointment using their website. I showed up for my appointment, and it was canceled. Never called me or emailed me to cancel. I took time off of work as well. I wasted precious time that I could be waiting for another neurologist with a better satisfaction score. The parking lot was empty too. That should have been another sign to stay away.

I have been trying to come here for a medical visit since January. Twice I had to cancel and then…read morethey called me to cancel. The doctor had an emergency. The people I have talked to on the phone making appointments have been extremely nice. So, I finally went last week. My vitals and all of that was taken by Diana. She was awesome. I saw Ana G, a Physician's Assistant. She could not have been nicer. She is so pleasant and knowledgeable. I was offered the choice of a telehealth video chat or in person visit next time. (After I go for labs). So I chose a telehealth appointment. The office is super clean and modern. This office was a little tricky for me to find but it is in the shopping center just south of Wawa.

I have been an Elite Health (Hiatus) patient for more than ten years, during which time I received…read moretop-shelf care from the physicians and office staff. I look forward to a continued medical care relationship just as professional and prompt in the future. Shirley Gonzalez and her staff are a tremendous aid in getting needed appointments and referrals.