Great staff!!! The place runs very smoothly and efficiently. I needed a procedure, appointment…read moretime was 2:45, got there at 2:30 was on my way home at 2:50!!!! Shout out to the staff!!!

From the owner: With 18 locations in 6 states, Pacific Cataract and Laser Institute (PCLI) is a nationally…read morerecognized leader in cataract surgery and laser vision correction, including LASIK and advanced lens replacement procedures. Our eye surgeons rank among the most experienced in the U.S., with over 650,000 successful cataract surgeries and 115,000 LASIK procedures performed. Trusted by more than 1,900 referring optometrists and physicians for over 40 years, PCLI is the preferred destination for vision correction surgery across the Pacific Northwest, including Auburn, Washington. Our expert team has earned the confidence of professional athletes—including NFL players, coaches, and their families—seeking life-changing vision correction.

Receptionists friendly and proficient. Wait time short. Tech knowledgeable and friendly. Dr…read morelistened and explained everything in layman's terms. Modern technology. Optical department onsite with experienced and friendly staff. The only ding I give them is in the optical department they charge for every little thing such as glasses adjustment, nose pads, etc if you haven't purchased your glasses from them.

Been see same eye doctor for 15 years, and he caught a serious eye problem sent me to a specialist…read morein Seattle . Then a year later I had the same problem with the other eye. So he has been fastidious in my eye health . The office staff are very helpful and so is the staff that see u before the doctor comes in.

I'm a pretty new patient. I have had two exams, got 2 prescriptions for contacts, and purchased my…read morefirst pair of glasses. It was rather expensive, which wasn't totally the fault of the clinic as much as my limited insurance. So far, everyone has been really pleasant. Meg from the call center is a dream, so sweet and helpful. But I have to say Chris in optical will probably be why I come back. He is so friendly. Honest. Personable. And really made my day. If your manager reads this, you need a raise, my guy.

Beware, dysfunctional business. I had an extremely frustrating 100-day experience at Columbia Point…read moreEye Care in Kennewick. After my October exam, I ordered three pairs of glasses. When they finally arrived nearly a month later, my distance vision was blurry. I was told to "adjust" to them, but they were never correct. At a follow-up, I was informed I'd need another copay for an issue already addressed. A second doctor later confirmed the original lenses were wrong. Then came six more weeks of no communication, I had to repeatedly call just to get answers. After 98 days, I finally received revised glasses, and two days later a screw fell out of the frame. Poor communication, incorrect lenses, billing confusion, long delays, and defective frames made this one of the most stressful medical service experiences I've had. I cannot recommend them.

After decades of being a highly satisfied patient, I have decided to transfer my care and business…read moreelsewhere. A technician broke my frames (accidentally) and Cascade Eye Center, unable to replace the frames themselves, has refused to cover the costs of replacement. ($240) Very frustrating and disappointing customer service, especially after years of loyalty in buying my lenses ($800+) from them on a regular basis.

Sat for 30 minutes and then was told to wait another 15-20, toget checked for contacts. Terrible…read moreservice

Very professional Friendly service…read more thorough examination And follow up Would definitely recommend this eye care professional

Most professional service I've gotten. Never really cared about ambience at the eye doctors, but…read morenow I might. It was almost spa like. They provided great service and even checked my oil ducts (?) which no other optometrist ever checked. Marisol and Dr. Spearing (sp)? were great and able to accommodate me when my insurance was ending.

Very busy office, always greeted with a smile. Each professional I have encountered has been very…read morepleasant and willing to answer my questions

Dr Larson has been my doctor for many years He is an excellent eye doctor very attentive very…read morethorough

Andrea the front desk answered the phone with a horrible attitude and demeanor. I came into my…read moreappointment and was taken back by Martha who also had the worst attitude and rushed me through pre testing. Finally I was seen by Dr. Conner who was not friendly and was disrespectful to his employees right infront of me. Needless to say I will not be going back. This place is trash I do not recommend.

Friendly! Professional! Helpful. Everyone dislikes being rushed while attempting to decide if a or…read moreb is clearer. No rush here! No high pressure sales. Just delightful specialist from Hello to Goodbye. I would highly recommend this business. Easy to make an appointment. Clean. Perfection.

Great place -! Please support local biz Dan is the is the man - great prices good service!read more

I asked them to fix my glasses and the manager kicked me out. Very rude and didn't help me at all!read more

I have been going here for a couple of years now. They don't accept my insurance there. But I'm…read morestill able to get glasses at an affordable price. I went in for some new glasses and there was a lady who had curly blonde hair who helped me out, she could have been a little more approachable I guess. But none the less i was able to walk out with 2 pairs on the same day.