Finding a vet you feel safe to drop your entire heart off can be tough... but I would drive 45…read moreminutes everyday for the care my pets receive here yes it's a small office but I have never felt so safe leaving my kittens somewhere Meeting them in distress, when my late cat was very ill, they took such good care of him, it was the only thing, during that time, that I can look back on with positivity A couple years later I've adopted new kittens, and from past experiences, there first vet visit is usually terrifying for them.. but this time it felt different. As we returned for the second visit to get boosters, they didn't make a peep in the car on the way there or in the office, they almost seemed excited to come back! at first I felt pride for there good behavior, but then I realized, it was most likely the care they received here Thank you guys for making what is usually, a difficult day that much easier for us the vet doesn't always have to be scary

I had a very disappointing and frustrating experience at Shenandoah Valley Veterinary Clinic…read more I was charged over $400 for what they described as an "extended exam," which included two radiology images totaling $197. While that already felt excessive, the real issue occurred at checkout. On the back wall, there was a sign advertising a promotion: purchase a $100 gift card for $85. When my bill came to $409, I asked if I could purchase gift cards and apply them toward my bill, as many businesses allow. I initially asked about purchasing three gift cards, and the staff member went to check with the veterinarian. She returned and said it was approved. When I realized my bill was closer to $400 and asked about purchasing a fourth gift card, the situation suddenly changed. After realizing I was using the gift cards to reduce the cost of my bill, the veterinarian reversed course and stated that gift cards could not be used the same day they were purchased and would only be valid "tomorrow." This restriction was never stated on the sign and had not been communicated earlier. When the veterinarian came out to speak with me, the very first thing she said was, "I'm not going to sit here and argue with you," despite the fact that there had been no argument at that point. Her tone was immediately hostile and escalated the situation unnecessarily. She then stated that the gift cards were intended for someone to purchase for someone else, not to be used toward services I was actively paying for. When I questioned how that differed from any other business offering gift cards, she refused to sell them to me, stating she believed I was using them inappropriately. Shortly after, another staff member claimed the promotion had ended on December 25th and that the gift cards were no longer valid. However, the sign in the office simply stated "December" with no end date. After I pointed this out, the sign was taken down. When I said I would purchase the gift cards and return the following day, I was then told by the veterinarian that if I did not pay in full that day and take my dog home immediately, I would be considered to be relinquishing my dog to the clinic. That statement was alarming, inappropriate, and felt like a threat. I paid the full amount to avoid further escalation and took my dog home. However, this experience felt misleading, unprofessional, and dishonest. Changing policies mid-transaction, removing signage when questioned, and speaking to a client in a hostile manner--especially while discussing billing--are unacceptable. I am sharing this experience so others can make an informed decision before seeking care here.

What an awful experience. I just moved into town and needed to find a local Vet. When I arrived at…read moreSouth Main Vet, I was barely greeted by front staff person. When doctor entered room, I found her to be cold and uninterested in what was going on with my dog. Very little engagement, was very off putting. BARELY any communication from doctor once I had gotten my test results back. I had questions that needed answers but was left with zero information, return calls, or messages. How sad that a perfectly great location is being taken up by a vet that really doesn't seem to care, in my opinion. For the record, I tried going to two other vets in area before making appointment at South Main, but they were both about two weeks out. South Main had same day appointments, I wonder why...

I'm incredibly disheartened to be writing this review…read more I brought my 13 pound Shih Tzu Poodle in on a Friday to see Dr. Alli, as my dog had shown extreme discomfort in her eye. We couldn't see our normal vet so we decided to go to South Main Vet since we felt our dog needed to be seen as soon possible. Dr. Alli came into our room and spent possibly five minutes examining my dog. She asked me questions, if my dog had been exposed to a foxtail or what might've happened. I explained to her that I wasn't sure that she would have been exposed to a Foxtail as we don't have them in our yard, and that I wasn't sure what had happened to her eye. Dr. Ali said well "let's do a procedure where I drop dye into her eye to see if it's an ulcer/scratch on her eyeball. If the dye sticks to something this will mean it's an ulcer and not a foxtail". Shortly, after taking my dog to the back and doing the small procedure, she came out with her and explained that it was an ulcer and sent us home with a topical medication for her eye. In the span of two days, my dogs eye got severely worse. We could tell that it was infected as green fluid was coming out and by Sunday she could barely open her eye. Sunday evening as we were cleaning her eye gently we found two FoxTails. We were very lucky that both FoxTails rolled to the front of her eye. One was starting to embed itself into her eyelid. We were lucky that we were able to remove both of them. Our dog was misdiagnosed, and this was a huge miss on South Main Vet's part. This could have easily cost us our dog's eye. That evening I left a message for the vet, letting them know what had happened and my concerns. The next morning they called back to check in, and I was very disappointed in their unprofessionalism as they took no responsibility and responded to me with a email proceeding to try and place blame on me as the patient. It is not my job to diagnose what was wrong. I brought my dog to South Main vet seeking their advice and guidance on how to treat my dog and was hugely let down. I have attached their email and the photo of the two Foxtail's found in my dogs eye. I'll let you determine how you would accept a response like this after finding what we found.

There is no easy way to say goodbye to a beloved pet. Saying goodbye to our 16 year old cat at…read morehome was the best decision ever. Dr. Sara and Craig explained exactly what to expect and it was so peaceful for her. They are so compassionate and genuine... we wouldn't choose to do it any other way and with any other team! Thank you Craig and Dr. Sara

From start to finish, Dr Sara and Craig treated my family and me with compassion. Their website…read morelays out all the details of what to expect, but both Craig and Dr. Sara take the time, through text and on the phone, to help guide you and your family through one of life's most difficult moments. Sophie gave us 12 wonderful years, and she will be dearly missed. Thanks to Passing With Dignity, our final moments with our beloved girl were peaceful and filled with nothing but love.

Excellent staff and Doctor! We have been coming here for many years and all of our fur babies have…read morebeen well taken care of. Highly recommend!

I have gone to Blue Oak (Dr. Mary Allen) when I lived here 10 years ago and now that I'm back she…read moreis the only Vet. I will use. She and the staff are kind, understanding and efficient and I highly recommend them.

I could not be happier. One of our cats was losing weight for no apparent reason. Dr and staff were…read morefriendly, attentive, and concerned. Excellent communication to the point that on one visit, we were out the door when the tech grabbed us and said the vet wanted to chat with us to be sure we were ok with the treatments and outcomes. Today I needed an update and got the call just as promised and by the dr herself. I'm so glad we were able to get our two girls as patients together

They were great took us in early for ear infection thanks Autumn !!!…read moreI will going back

This is such a lovely place. Dr Sandu is incredibly kind. The office staff are super nice. I'd…read morehighly recommend

Our dog was backed up and the doctor ruled out serious causes and gave medication that did the…read moretrick. Very personable and staff is great! Didn't overcharge like do many other vets do unfortunately. Thanks guys.

My female dog needed the surgical services of Dr. Whitman. Dr. Whitman was extremely skilled and…read morethe surgery went well without any post surgery problems. Dr. Whitman is very personable. He explained the surgical procedure and answered all my questions. Dr. Whitman has a great smile that helps put any of my concerns away. The staff of Acorn Hills Animal Center are top marks. Each of them took their time with me and were very supportive. The staff were very good at post surgery support. They called me many times to check in on my dog's recovery and answered any questions or concerns. Special call out to Taco, the Acorn's Office mascot. Taco hangs out in any where he wants, but sometimes he's in the front office greeting guests, jumping on laps and asking to be petted. I highly recommend Acorn Hills Animal Center for any of your pet's needs.

Excellent place. Dr. Pillsberry is very knowledgeable and compassionate. We had to bring our dog in…read morefor Emergency because I ran it over with my Polaris. The cost was reasonable. They were able to save our little puppy and we are extremely happy.

Dr. Perano took his time checking out my mare - doesn't resort to the easy/quick answer and then…read moreexplained everything to me so I could understand where we stood. He gave clear and achievable instructions on how to continue treatment. I would highly recommend him. Very knowledgeable, patient, kind, and responsive.

Great vet. Cannot say enough great things. He has taken care of my pigs for 10 years. Always…read morewilling to come out.