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    Xtreme Hair

    4.1 (79 reviews)
    ModerateHair Salons
    Open 10:00 am - 8:00 pm
    Updated a few days ago

    Services - Xtreme Hair

    Haircut

    Xtreme Hair Photos

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    The shade of pink I asked for

    I arrived at 12:30 to get a consultation, fantasy peekaboo color, and a haircut, I left 3 hours later with some of my hair the wrong shade of pink, some of it still bleach blonde, and no haircut. They booked someone else for a haircut while my pink processed, and that haircut took so long they couldn't finish my hair by the time I needed to leave. I was promised that everything would be done in the 3 hours I was booked for, and reassured during the service that this was still the case, until the 3 hours were up. Then I was rinsed by someone, and told to have a nice day. I still had the towel on my head. They had to rush me to a chair to brush my hair, which was still soaking wet, and then when I got to the counter to pay and make a follow up appointment for the haircut they missed, the lady took my payment, then told me to wait while she told another employee that her client was there, instead of making my appt and then telling them. Once again I was not a priority. When I got home and was able to take pictures of my hair and see it in a mirror (because they didn't even spare me the time to show me how it looked and ask if I liked it), I saw that they missed several spots, and the shade was completely off what I had shown the person 3 times. She took a picture of it on her own phone for reference and she still got the color completely wrong. I was also told it would take 45 minutes for my hair cut....I have shoulder length hair, and I wanted a straight chin length bob, which would mean 2 inches off the back to straighten it all out and some layer adjustments. I don't see how that would take 45 minutes, but then again I don't understand how it took 3 hours to bleach and then poorly color half of my hair. I had been candid on the phone when I made my appointment about how the ends of my hair were box dyed a year ago, and if they needed longer for my hair they should have told me so I could make arrangements. The rest of my hair is virgin! It had only been about 2 inches when I dyed it last year since I had grown it out from a shaved style. I could have done a better job at home, as I have in the past, but I wanted to treat myself, and instead of having a positive experience I had a supremely negative one. I have attached three pictures - one with the color I wanted, circled in yellow, and two with what I got.

    RUN! I traveled 1.5 hrs every 6 weeks or so to spend north of $300 for super short hair and have been disrespected, to say the least! Reasons to NEVER give Xtreme Hair in Crofton, Maryland YOUR BUSINESS: 1) Extremely disrespectful! VERY CONDESCENDING! : They FORGOT WHO SIGNS their paychecks, their clients!!! I have literally been "rescheduled" for someone else however since I hadn't had my hair done since COVID, I politely asked if there was any way they could fit me in or reschedule someone else for a change. After all, they rescheduled me on more than one occasion. The SARCASTIC FRONT DESK MILLENIAL (Cassie B, Mable O'C, Dianna C) states: " Duh, do you hear yourself right now! NO!" I POLITELY REPLIED, "Well, I was just asking because you have done it to me more than once." It wasn't so much as even WHAT she said but HOW she said it. EXTREMELY DEMEANING! 2) SCHEDULING ISSUES: As I said, I have been traveling there for a few years under great strain and put up with all the bullcrap because I was just unable to find the time to look for a decent recommendation near me. And because I traveled so far, I rarely missed an appointment. In fact, the ONLY time I ever missed was because THEY FAILED to send me the reminder text I signed up for! I have a super tight schedule and need this to manage. 3) RUDE MILLENIALS: as excuses for a front desk staff. Cassie B, Mable O, Dianna C, VERY DISRESPECTFUL, SARCASTIC, SUPERCILIOUS! And the staff in general. Due to my schedule, I have sometimes had to order food to be delivered there while I was under the dryer (BEFORE COVID) and bought Lauren Bs food and even had food delivered to her family just to be nice! 4) HEALTH AND SAFETY ISSUES: COVID- NON-COMPLIANT - hairdresser Lauren B was in my face with her mask down BELOW her nose, barely covering her mouth. Proof? I could feel her exhale air from her nostrils onto my hair and see my hair move in the mirror from her breath. 5) HEALTH AND SAFETY ISSUES: PLUMBING ISSUES-OFTEN. 6) DON'T STAND BY THEIR PROMISES: They promised help and to book zoom appointments during COVID. I requested one but got ignored. Never happened. Again, comes back to good customer service and obviously, they are SERIOUSLY LACKING IN GOOD CUSTOMER SERVICE! 7) ARROGANT AND CONDESCENDING: They SHOVE their political views down your throat! Proof? By wearing their signs on their shirts or face masks, and having to listen to their political rhetoric in conversation. If you happen to not agree with them, they will not treat you with the same professionalism. I.E. They sling your hair in your eyes and face with a deliberate manner which is not the sign of a good hairdresser. 8) POOR WORK, DELIBERATE SABOTAGE!: I asked Lauren B to write down my hair tonic recipe if you will, just in the event I could find someone closer to me. She wrote down 40 VOLUME BLEACH!! No wonder my hair was getting fried according to my new hairdresser. On fine blonde hair, that would ruin it for sure! Wow, DON'T TRUST HER WITH YOUR BEAUTIFUL LOCKS! 9) In GENERAL: ATTITUDE! THEY THINK THEY ARE BETTER THAN YOU ANY DAY. AGAIN, CLEARLY, THEY FORGET WHO PUT THEM IN THEIR NEW RENTED SHACK, PLUMBING PROBLEMS AND ALL, AND PAID THEIR BILLS! I CANNOT IN GOOD CONSCIENCE RECOMMEND XTREME HAIR SALON IN CROFTON, MD HOWEVER, I CAN HIGHLY RECOMMEND ANY OF THE OTHER BETTER SALONS AROUND THE AREA LIKE THE TOP 10: STUDIO 7 HAIR DESIGN. GREAT PLACE! GO HERE INSTEAD!!

    Amazing highlight/lowlight job by Becca and a beautiful cut to go with it!! All love!

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    3 months ago

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    2 years ago

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    5 months ago

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    Thanks so much! These kind words mean so much to us!!

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    11 months ago

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    2 years ago

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    1 year ago

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    2 years ago

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    4 years ago

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    2 years ago

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    2 years ago

    Great service! Absolutely love Carly she's amazing at always getting me to the shade of blonde I want

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    4 years ago

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    4 years ago

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    2 years ago

    I've been seeing Racheal for 10 years + and wouldn't trust anyone else with my hair! Beautiful salon and staff!!

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    3 years ago

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    3 years ago

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    4 years ago

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    5 years ago

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    6 years ago

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    2 years ago

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    7 years ago

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    3 years ago

    They turned into an arrogant salon claiming no available time no matter what day of the week.

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    5 years ago

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    4 years ago

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    6 years ago

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    6 years ago

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    4 years ago

    I booked a cut and style with Tara. She was very kind and helpful with finding a style that suits me

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    7 years ago

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    11 years ago

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    8 years ago

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    Page 1 of 2

    Ask the Community - Xtreme Hair

    Review Highlights - Xtreme Hair

    I chose Ashley and she was incredibly knowledgeable and took the time to go over everything that was going to be done.

    Mentioned in 12 reviews

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