I booked and paid a deposit online for my daughter's highlight appointment several days in advance…read more She wanted basic chunky bleach highlights, not anything particularly challenging or complex. On the day of the appointment, the salon called to say the stylist would not have time to perform the service I had correctly booked because she had scheduled other clients at the same time. I was told I would need to reschedule for an earlier time on a different day. When I asked why their system allows clients to book services that cannot actually be accommodated, no one had an answer. The deposit was refunded. I rebooked exactly as instructed, paid a second deposit, and adjusted our schedule to arrive 45 minutes earlier on a different day. Then they called again. This time, I was told the same stylist "didn't feel comfortable" doing highlights because she is inexperienced. That explanation had not been mentioned previously. At no point were we told she was not qualified to perform the service listed under her availability. We were then informed no other stylist could take my daughter that day and were asked to reschedule yet again. Two cancellations. Two deposits. Two schedule changes. Zero accountability. This was not a misunderstanding. It was a failure of management, transparency, and basic professional standards. Clients should not have to repeatedly rearrange their lives because a salon cannot align its booking system with its staff's abilities. Their suggestion? Call to book. My suggestion? Don't offer online booking if you can't manage it without repeatedly passing challenges with it onto the customer. We will not be returning.

This place deserves 5 stars, period. I am picky and particular about my hair…read more I saw Carly for 2 years prior to moving out of state, when I moved back she was impossible to book in the time frame I needed. I ended up booking with Alyssa G, amazing and kind service. Alyssa has now moved to the west coast and once again I have had to try a new stylist. I chose Ashley and she was incredibly knowledgeable and took the time to go over everything that was going to be done. My hair looks amazing and feels great. Thank you to the owner of this salon for hiring and grooming good hair stylists.

you will love this place! I highly recommend Arletti she is so great at doing extensions and so…read moremuch more. She makes you feel comfortable. I love this place! I always go for my extensions and she blends them so well. You will not be disappointed at all

I had a facial with Kayleigh.Esthetics and it was lovely! She quietly would say when something was…read moregoing on my face that was cold or might catch someone off guard but left me alone enough so that I could relax. In fact, during some of the service, I fell asleep! I feel like that's a compliment in itself! She was super welcoming and kind and went through a questionnaire before starting. My skin felt great walking out. I'd go back for sure! Great little setting in an established salon.

***Review is for facials by Kayleigh…read more Mixed feelings about Mixed Elements. I visited Mixed Elements because I saw a deal for a facial that included O2 and LED. It sounded exciting. Located off Rt 3 in the same plaza as Lash Moi and Namaste Indian restaurant. Booking an appointment was pretty straightforward, and I felt fortunate to find availability this week. What was good? Plenty of parking and a cute storefront (jewelry, hand masks, bags, etc. Gave a sort of co-op feeling as there is also a hairdresser on site. Areas for improvement: Talk to the client, explain what will be involved in the facial, and advise them at every step. For example, when I put on a mask, you might feel some tingling. Probably the worst thing was this was a "dry facial". I inquired about this at the end, and she said she "wet her fingers and used a warm towel because she was concerned about my lashes." This was substandard service at best. There was mask residue on my neck and in my hairline. No lip balm at the conclusion of the service. Did not mention after-care instructions, whether sunscreen was applied, no lip balm or hand massage. Not sure if it is because she is untrained, unfamiliar with other skin types, or didn't care. I will not be returning.

April. She is the very best stylist. I am so picky with my hair. Exceptional colorest. Then cut…read moreand blow dry Wala! April's Magic worked

Absolutely love this place! All the girls are super friendly and kind every time you come in. I…read morepersonally see Tina, and she does an amazing job. I moved here from Colorado last year, and she cane highly reviewed from my grandma, my aunt, and my cousin so I thought I would give her a try. And let me state that I trust no one with my hair, exempt for Tina. She does amazing fashion colours on me and my cut is always just how I wanted it. I've never walked away with screwy bangs or funny layers. And I've never seen a guest walk away from any other stylist looking anything less than pleased.

You have to book with Becca. She is the absolute best. She takes great care of your hair and…read morerecommends products that will bring out the best benefits for your hair. She is so sweet and accommodating. The salon is clean and has a warm feeling.

Rose is outstanding. I took my little man to get his first big boy haircut and Rose did a terrific…read morejob. She was patient while we selected a cut and really made him feel special. She educated me on how to care for his hair and made several product recommendations. He got a great wash cut and style in under an hour for less than $50! We will definitely return. Highly recommended and plenty of parking in front.

Couldn't be happier with my new hair! I saw the results of previous customers and noticed how soft…read moreshiny and healthy everyone's new cuts looked. I'm so glad I can here all the way from Greenbelt- totally worth it! Not to mention, Step has the most engaging and amazing personality of any hairdresser I have ever been too! Feel like I've known her all my life! Not only could she not have been nicer, she was totally honest about my questions and gave me the perfect cut! I love it! But of course I forgot to take before and after pics! Too busy chatting! As long as I'm in Maryland, I'll never go anywhere else- I definitely recommend her! 10 stars!

I love Stephanie. I have been coming to see her for four years, since before she started her own…read moreplace. When she left her previous salon I followed her because she is awesome. Here are just a few of the reasons: -- Super well organized and professional: She tracks all the treatments and changes we make to my hair. Her calendar is always up to date. And she always sends me nice reminders prior to an appointment. -- Her "bedside manner" is the best. She is very easy to chat with, but she is also really great at companionable quiet if that's what the client prefers. -- Her Salon is small but comfortable and perfectly stocked with everything we need.

Great salon! It's a warm and welcoming place - they make you feel at home from the minute you walk…read morein. Ask for Kayla . . . you will be pleased with her listening skills, proven experience, and professionalism. As you can see from the pictures below, she did a fantastic job of blending my highlighted hair.

Wonderful experience with Kelsey - I was very hesitant to change my hair and with her expertise it…read morereally changed my confidence. 1000% highly recommend.

Haor cut blow dry. I agree with the other customers. My current experience was less than…read morerelaxing. My stylist wasn't listen when I said my hair had no style to it. And I walked out with the same thing I had when I came. For this reason I won't be back. My stylist also was chewing gum when she dried my hair! A cheaper price point for the less than awesome service provided is the best advice I can say for this hair cuttery.

Love this place. Devyn did an amazing job with my cut and styling. She was so nice and really took…read morethe time to listen to what I wanted. I look forward to my next haircut with her. Also want to add how friendly the entire staff was.

New hair salon founded by the top stylists from Sola Salon. Inside is nicely decorated and even has…read morea tv.

I've been to Robert Andrew for various services over the past couple of years. I booked a same-day…read morearomatherapy massage with Trevor which was absolutely phenomenal. Upon entering, I was greeted, checked in, and taken to the women's changing room. The massage helped to relieve lower back pain I was experiencing for some time. Trevor was professional, polite, and a master at his craft. I look forward to booking regular stretch and massage sessions with him. I left feeling much better than when I walked in. Check out was quick and hassle free. I'm looking forward to my next visit.

I have always loved this spa. Their massages and facials have always been worth the money. I had a…read morehair stylist there but unfortunately she left. I booked with someone I had never seen before. I showed her a photo of the cut I wanted and she said no problem. I informed her that my hair has been shorter and I'm fine with going that length, thus choosing that cut. At the end, I was confused as to why my hair looked nothing like the photo. I expressed this to her in which she said, she understood it didnt look like the photo and I could come back to have it fixed in a few days. We'll why didnt you do it right the first time?! Why do I need to return to get the cut i wanted and showed you from the start?! I have very little free time. I got my cut on a weekend. I have zero time during the week to return to a salon who should've cut my hair correctly the first time. And the back of my hair isnt even even!!!! You expect me to return for you to fix my hair when I paid $91 for you to not listen to me?! No thanks, ill go to another salon that values my money, time, and listens to my wishes. My 2 stars are for the shampoo girl who did a good job.