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    Xtazy retail store

    5.0 (1 review)
    Closed 9:00 am - 7:00 pm

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    1 year ago

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    Kirk Jewelers - Celebrating a purchase.

    Kirk Jewelers

    (39 reviews)

    $$$

    Brickell

    Kirk's is a breath of fresh air, especially Ariel. They treat the client with respect, always act…read moreprofessional, and reward loyalty. I disagree with the bad reviews and have never experienced or witnessed anything like that after many visits to the store. Thanks to Ariel, Jeff, and their team.

    I recently bought a Rolex -- an exciting milestone, or at least it should've been. But my…read moreexperience at the Rolex store in Brickell City Centre turned it into a complete nightmare. When I brought my brand new Rolex Datejust in for a simple sizing adjustment -- just to have a few links removed -- I was met by the store manager, a woman who, shockingly, reeked of alcohol and couldn't keep her eyes focused. Not exactly the kind of presence you expect in a Rolex boutique. She took the watch to the back, and when she returned, she told me with a straight face that I'd need to pay $1,500 to have the watch soldered to fit my wrist. Yes, soldered. Not resized -- soldered. As if permanently damaging the watch and ruining the value of a luxury timepiece was a reasonable solution. When I pushed back, she looked at me and said, "If you just worked out and got a little fatter, it would fit you better." I couldn't believe what I was hearing. Not only was the entire proposal outrageous, but the level of disrespect and unprofessionalism was on another level. This wasn't luxury service -- this was a total scam, and frankly, insulting. Still in disbelief, I went to the Rolex store at Aventura Mall a few days later. There, they resized the watch on the spot, cleaned it, and treated me with warmth, professionalism, and genuine care -- everything Brickell completely lacked. And guess what? It was free. So whatever game the Brickell Rolex thinks it's playing -- it's a bad one. They tried to hustle me like I was clueless, and their customer service was as shady as their ethics. I'll be telling everyone I know to steer clear of that store. If you're looking for a high-pressure, borderline insulting experience where the staff smells like booze and acts like you're an inconvenience, Brickell's your spot. Otherwise, do yourself a favor and go literally anywhere else.

    Xtazy retail store - jewelry - Updated May 2026

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