Not all superheroes wear capes, that's exactly what I think or Ari, his brother, and his business…read more Let me start off by telling my story and then the first sentence will make all the sense... In early June I purchased a well priced cushion cut diamond off JamesAllen.com, one of the biggest online diamond websites. I was told that it would ship to me two weeks later which was perfect because I already booked our sailing trip to the BVIs where I was going to propose. Two weeks go by and I don't hear a peep from JamesAllen so I decide to get in touch. The agent told me that because of the size of the center stone it's going to take the jeweler a bit longer. Ok fine, fair enough. It was a custom order so I figured this made sense. A couple of more days went by and I didn't hear anything so I called back. This agent told me that it was taking the jeweler a bit longer than usual but it will absolutely ship to you on Tuesday. Ok great. Tuesday comes and I don't hear anything so I call them again, this agent tells me that it's still set to ship today. It was 6pm so I asked the obvious...it's really going to ship today this late? She assured me that they ship until 8pm so it will. I asked her to call me whether it ships or not just to confirm. Oh, I was getting nervous cause we were set the leave that Sunday...5 days away. About an hour later I get a call from the head of customer service who very nicely tells me that this is one of the hardest calls he's had to make. Instantly I thought, no bueno. He begins to tell me that from the production facility to the shipping facility (which is one block away) that they've lost the diamond. They don't know if it fell in another bag, order, on the floor, etc. He tells me that he has never had to make this call before. I calmly ask him, ok well can we make a similar ring, thinking he must of more diamonds and some options for me, nope. He begins to tell me more bad news, "I can't make you a new one before you leave either. So I recommend you go local." In the midst of freaking out I started browsing yelp and found Vivid Diamonds. They had nothing but 5 star reviews so figured if anyone could help these would be the guys. They were closing in 5 minutes but I called anyway and Ari calmly answers the phone. I tell him my situation and he was so relaxed. He tells me to send him an email with the diamond and he will figure something out. I emailed him and he calls me back in 10 minutes and says, "man be happy they lost it, you don't want that diamond." He tells me to come in Wednesday afternoon and he will have some options overnighted from the west coast for me. I arrive Wednesday and I'm instantly treated like family. Ari and his business partners are all saying hi and offering coffee and water. The first diamond he shows me is perfect and he stays within my price point! He gets me in a temporary setting for the proposal and built her the perfect setting for when we return. I can begin to express my gratitude for Ari and Vivid Diamonds. He saved my ass and we ended up with an even better setting! I'll cut it short... Cliff Notes: Go here, plain and simple.

Ari and his team are exceptional - he helped create the engagement and wedding bands for my wife…read more The customer service and dedication he's shown every step of the way has been fantastic. Highly recommend this team for any of your jewelry needs!

Very polite and trustworthy staff, excellent prices. I got ny cuban link chain thanks to Jose ,…read morehe gave me a great price and a unbeatable payment plan on layaway, they were beyond patient and honorable, hard to find honest people in Miami, thank you, Im very grateful

West Miami is cool spot. The owner is great and the worker are attentive. You can buy gold or sell…read moreyour gold. They give honest prices 5 stars

Excellent customer service in this family run business! I came in to have my mother's vintage pearl…read moreengagement ring and a very delicate mabe pearl cocktail ring repaired. The owner Rosalie spent a very long time explaining the repair process to me. She has thirty plus years of experience and carries with her a wealth of knowledge. It was so refreshing to go into a store, and be treated as nicely as I would have been purchasing a very expensive piece of jewelry. My repair bill was under $35 for both rings! Service was quick, they were ready the following day and look beautiful! Parking is ample and free!

I have a VERY thin and dainty rose gold necklace my boyfriend gave me, while putting my hair up I…read morebroke the chain. My mom took it to one place by BJs that soldered it together using silver. Not only did it look awful, but it was clunky, would scratch my neck because it was not a smooth job, and was VERY noticeable. I brought it here and they needed to repair two areas. Each fix was $15 and is so well done! My only complaint is that it took a really long time (nearly a week) but the customer service was amazing. Update: holding strong! I loved the work they did on my necklace!

Amazing customer service! I came here to have a ring cleaned today, Luis did an amazing job, its…read moresparkling like new!! (For only $10!) While they do the cleaning they bring you into the room so you know they aren't doing anything shady with your jewelry, which I appreciate!! During the cleaning one of the diamonds in my band was loose and ended up falling out in the cleanser. I didn't realize until I got back to the hotel, but of course when I realized I panicked! I went back to Art Connection to ask if he had noticed the stone or if we could look for it. Luis drained the cleanser to find it, tested to make sure it was my diamond and that it fit, then reset it and checked all of the other diamonds in the band while he was at it, all at no charge. These are honest, kind people with great service.

I LOVE ART CONNECTION!!!!!. No matter what kind of project I bring the AC, they always bring my…read morevision to life. No matter how complicated the jewelry repair is, they always exceed my vision and bring it to life! Trust your best jewelry for repairs to the AC or find your new accessories there, they have some great one of a kind treasures. ENJOY.

Found him by accident and glad I did…read more I came to fix my grandfathers watch. Rafael provides excellent customer service with diligence, thoroughness and a clear understanding of watches of all kinds. He tells you upfront what he can do for sure and what he may be able to do once he opens the watches. My fix was rather simple this time around -- I was in and out in 25 min. Now I know where to go to fix my other watches, or get them appraised, or consider splurging on a Rolex :) He's open on Saturdays! His shop is on 3rd Ave (which turns to Coral Way) next to Vintage Liquors and 2 blocks south of Moshi Moshi. Small parking on site and street parking as well.

Mi experiencia con Rafael Luaces Watches and Jewelry ha sido profundamente decepcionante…read more Llevé el reloj Rolex de mi padre para mantenimiento en febrero de 2024. El Sr. Luaces me atendió personalmente y aseguró que el servicio tomaría poco tiempo. Sin embargo, semanas después, el negocio cerró repentinamente, sin previo aviso, y desde entonces no he podido recuperar el reloj, que tiene un alto valor económico y emocional para mi familia. Esta situación debe salir a la luz pública para evitar que más personas sean estafadas. Es lamentable que alguien con una fachada profesional y reseñas positivas (que ahora parecen manipuladas) haya operado de esta manera. No recomiendo este negocio bajo ninguna circunstancia.

I came across Vidar Jewelry on etsy and Roy was incredibly courteous and kind as he walked me…read morethrough the process of working with me to design my now wife's engagement ring. He did beautiful work with great attention to detail! Thank you Roy!

I worked with Roi over the course of a couple of months to craft a beautiful custom ring to propose…read moreto my girlfriend (now fiancé) with. He went above and beyond in making sure everything was exactly how I wanted it, and the ring came out amazing. The pictures sent beforehand were great but it looked even better in person. Couldn't ask for better service, or a better final product. Prices are great too, and got a quote right from the beginning before having to make any commitment. Highly recommend using Vidar for custom jewelry, and I will definitely use them in the future!

Real Deal Jewelry truly lives up to its name. I've been a loyal customer for nearly 20 years, and…read moreJason, the owner, is as honest and genuine as they come. The store has an excellent selection of jewelry and watches, and if he doesn't have something in stock, he'll go out of his way to get it. Every Rolex I own was purchased here. Jason has also created custom rings for my fire department and beautiful custom pieces for my wife and daughters, including pendants and diamond earrings. His pricing is fair, and more importantly, you can trust that everything is authentic. He's straightforward and will always tell you exactly how it is. I've referred many coworkers to him for engagement rings, and every single one has had a great experience--and better prices than the big-name stores. They're open Monday through Saturday (hours can vary slightly), but it's absolutely worth the visit. You won't be disappointed.

Been coming here for years for purchases and watch repairs! Best service. Jason will take good care…read moreof you. Quick service. Good prices!

This is the only jewelry store my husband and I will shop at. Gabby makes the sales experience very…read morespecial. But the whole staff is pretty wonderful and very helpful. Rare find in Miami. Great selection as well. We love to pop in for some shiny, new goodies at a great price! Highly recommend them.

Maribel is the real MVP. She was extremely patient and helpful. This is a very stressful process…read moreand she made it so easy! Couldn't be happier with my purchase! The owner is a very nice guy, he also took some time to help me find the perfect ring. But I can not stress enough how helpful these people were. Ask for Maribel, you won't be disappointed!