TLDR: Mike the manager was gone for 2.5 hours in the middle of the day and had no line to call him…read moreon. I had called the day before to make them aware I would be coming and would need help with a unit size. Thus, I had no one to help me pick a unit size. I called the hotline and was put into a 5x5 after being told it would be an 8x10. I had to deal with explaining things to Uhaul as well since it ended up being late due to this issue. Mike mentioned how he didn't want his boss to know about this issue, wanted to charge us for a bigger unit, couldn't do anything to compensate us for the UHaul late fee, asked for a positive review, asked for us to hurry to sign the paperwork for the bigger unit so he could leave by 5pm, and showed no remorse for wasting hours out of our day. Awful awful awful experience on top of moving already being a stressful thing. Absolutely awful rental experience with this place. I made a reservation for a unit on Friday afternoon, and told the manager that I would pay for and discuss details of the unit when I come in on Saturday afternoon. The manager informed me that someone would be here to help me and that I could come anytime between 9:00am and 5:30pm. Big mistake. I came at 2:00pm on the dot and there was a sign on the door indicating that the person working wouldn't return until 3:30pm. I'm not sure in what world it's normal to take a 1.5 hour lunch break when working a 9-5. I called the number for the office over and over with no answer of course. I called the business number and a representative completed the reservation for me, without asking anything or helping me with the size options. Absolutely no help at all. I head up to my unit, which the manager booked as an 8x10 the day before. I get up to the unit, and it is not an 8x10. I went back to the office, there is still no one present. I call the reservation text number, and still cannot get through to anyone. We tried to make it work. Having to tilt and turn my 200lb slab of marble to fit into the narrow door was gut wrenching for my body and bank account. We quit after realizing my brand new couch would not fit through the door no matter how we dragged, tilted, or turned it. Its now 3:30pm so I went to the office again, and there is still no one present. I called again and finally got through to someone. He said he just returned from his TWO HOUR break and wanted to help fix the situation now that he's here. I showed him that my unit was not big enough and that I needed someone to have been there hours ago so I could make sure I got a big enough unit. Also, the unit I received wasn't even the 8x10 as I had reserved!!! He proceeded to act like he had done nothing wrong by saying he would see how much more expensive a bigger unit would be. I found it completely ridiculous that he even thought it was okay to suggest charging me after wasting multiple hours of my time attempting to play Tetris in fitting my furniture into an extremely small unit and thus causing us to be stuck there speaking with him at 4pm about solutions when we should have been returning my U-Haul. He proceeded to tell me that he got me a bigger unit at no extra charge because of the first month free promotion. My uhaul was due back at the end of the business day - so I was stuck paying for an extra day of that because he decided to take a 2 hour break in the middle of the day. On top of that, the manager I spoke with on the phone the day before should have told him that a new client who needed help would be stopping by. Also, once he arrived to agitated and frustrated customers, he should have done a better job at rectifying the situation and taking accountability. To top it off, Mike told us at 4:45pm that we needed to hurry over to the office to sign the papers for the new unit because he wanted to leave by 5:00pm. Mike also asked for us to leave him a positive review since it was just a "coincidence" that things happened the way that they did.

Great service and nice facility. We used it for about 4 months while transitioning to our new house.read more

This is is a great location of public storage! Highly recommend. It is clean and safe…read more You load and unload in a climate control area! If you ever need any help, Zogisle is very kind and can help you out.

I talk with Frank at another facility and he went out of way to get me the unit I needed. Frank…read moremade sure that all the paperwork was filled out right before he let me go. Frank was very knowledgeable and friendly. Thank You Frank.

EXCELLENT Storage Facility. Beautiful spotless building and fantastic rates. That alone makes…read moreit rank highly with me, but the best part about Big Jim's is the staff. Sharon and Matt were unbelievably helpful and just made everything so easy. I have never had such stellar service at a storage unit place EVER. They go above and beyond.. Knowledge, Efficient, and 10/10 for service with a smile.

Using them for wine storage for a few months now. Super clean and efficient space, with multiple…read moresize options for 55degree storage. The staff is helpful and friendly and the prices are reasonable. Easy access with key code and lock on your unit. The office offers lots of packaging materials from mattress bags to tape to bungees. Highly recommended.

This business is a scam. I've had stuff in storage for just a quarter and have just be given a 25%…read morerate increase. When I look on-line the same size unit shows with still a much lower rate. They lure you in and quickly raise the rates. Unethical / unhelpful / bait-and-switch. If u use them - u get what u deserve. I learned the hard way. It now creates a hardship to rent a truck and move stuff out. They figured out how to play a nasty / unethical game and thus such negative reviews.

For months the remote gate access has not worked. I reported it multiple times. Obviously they do…read morenot care to maintain the facility.

I started out renting a larger unit for 1 month then down sized to the smallest unit. I was…read moresupposed to receive a credit toward the new unit, but never did. I have now been trying to get this resolved for the last month- without success. I continue to ask for the manager, but he is never available. Initially, the staff was very friendly when they were more than willing to rent to me & take my money. However, now that I have emptied out my unit & they owe me some money, it is a completely different story with poor customer service.

From the owner: Lakewood Ranch Self Storage is your PREMIER self-storage facility in Lakewood Ranch! We offer a…read morevariety of self-storage and air conditioned units, from 5x10 all the way up to 10x30 and larger. We have HUGE power operated driveway access garage doors, opening into air conditioned luxury self-storage space! Visit our website www.lakewoodranchflselfstorage.com for all the details!

I recently went through a transition from Metro Storage to Storage King USA, and I couldn't be…read morehappier with how smoothly everything went. The manager, Robert, was incredibly patient, kind, and helpful during the process, taking the time to explain every detail to ensure I was comfortable with the changes. He suggested getting insurance through the company, and although I wouldn't normally go for it, his experience and genuine care convinced me. I'm beyond grateful I took his advice, especially after losing many of my belongings in the past hurricane. Thank you, Robert & Storage King USA for making this transition a positive and reassuring experience! (Thank you storage king for bringing Robert on board as the past employee was far from pleasant or professional. You have a gem working for you, genuinely a great employee). Looking forward to many years with this company. 5 Stars !

From the owner: Do you have clutter up to your chin at home? Have you been procrastinating on organizing your small…read morebusiness inventory? Storage King USA on Cattlemen Road in Sarasota, FL, is a fantastic place to find the space you need! We have a selection of flexible, affordable storage units available to rent for your Sarasota residence or business. Our convenient storage facility on Cattlemen Road is located off Interstate 75 at Fruitville Road, up the street from Bob Evans, Culver's, and Lowe's Home Improvement. Sitting comfortably between Campbell RV and STS Transmissions, Storage King USA is a convenient option for efficient, accessible self storage.

Kayli at Extra Space Storage on Fruitville Rd is wonderful to work with. she goes above and beyond…read moreto assist you. I highly recommend this location for storage needs. Katie Mazzella

Today I was treated by the most arrogant, insulting, and disrespectul woman on earth at the Clark…read moreRd, Sarasota location. As I entered the office to inform them that I had emptied the contents of my unit, this woman continuously interrupted me, and started screaming at me to "Get out"!!!!! at least ten times. She accused me of blocking her gate, which I wasn't, as my wife who was following me had no problem driving through. This woman should be fired immediately if you intend to maintain good relations with your customers and ultimate success. As a result of this encounter, I will never use your services again, and will advise my extended family and my 29 employees to do the same. I would encourage management to review the video of this encounter, if available, which took place around noon May 9.

I have rented a workshop unit from iStorage for over 15 years, and they have always been incredibly…read morehelpful with any questions or concerns I may have. In particular, Michael in the office consistently goes above and beyond for all renters. While there are storage facilities on every corner, I would highly recommend iStorage over any other provider.

I can't state enough how great the business and their staff have been to work with. Ron and Dave…read morehave been so helpful with delivery and pickup of our storage box and communication has been so quick, easy and responsive. 10/10 recommend.

John, the manager was very nice and super helpful. The location is great, close to downtown with…read moreclimate control units of various sizes.

From the owner: Store your belongings at Extra Space Storage on 2201 Fruitville Rd in Sarasota, FL today. Our large…read moreselection of storage units, drive up access, drive up units, all-hours access, climate controlled units, electronic gate access, exceptional security, ADA compliant, non climate controlled units available, parking spaces, elevator access, vehicles are allowed in drive-up units, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility.