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Rxo

3.7 (12 reviews)
Closed • 8:00 am - 5:00 pm

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PODS Moving & Storage - Forget getting behind the wheel of a huge rental truck. We’ll deliver your container to you with PODZILLA, our level-lift system

PODS Moving & Storage

(3 reviews)

Moved in February and have been trying to get a resolution ever since. They finally replied that…read morethey don't see any reason to refund any of my money as a courtesy for simple failure to follow instructions. Issue 1: Online quote was extremely misleading, not showing some of their nickel and dime charges and ending up costing us about $300 more dollars than we originally planned. Issue 2: Their driver failed to follow our instructions for placement of the container at our final location. The website specifically asks which direction the door should face. We said the door should face the house. Asked the driver did one of us need to accompany him to the house for placement and he said no, he had the instructions. The container was placed the exact opposite of the way we asked. A small issue.....until we get there and have to fight the RAIN to get the few things we needed to sleep in the house that night. And then it proceeded to rain for the next several days, meaning we could not unload the container or what we did unload got soaked. If the container had been placed as we had asked, it would not have been an issue. Issue 3: Filed a complaint after all the fees were paid (because apparently PODS requires all balances be paid before they will look into anything) and waited MONTHS for someone to contact me. Finally had to try and call customer service myself which was automated system he**. Finally got someone and they agreed to have the complaint worked within 2 weeks. Issue 4: They denied any sort of courtesy refund and I would have been happy with even a $25 refund to just show they cared but NOOOOO. They can't do that. There are a lot of other moving and storage companies out there. Do your research before you use any of them but for sure, stay away from PODS.

We have to keep a 3 hour window to be available for drop off, but the delivery driver cannot wait…read more5 minutes before unloading the Pod. Abandoned the delivery and refuses to reschedule until the following week. Movers unable to reschedule to PODS new delivery. Terrible business owners, Unprofessional and inappropriate staff.

Rxo - shipping_centers - Updated May 2026

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