This store is always busy with Amazon returns. The staff member on duty was wonderful and helpful…read more I only gave 4 stars because at 12:30 when everyone is in their own lunch breaks and heading to the store, maybe staff members shouldn't all go to lunch and leave one guy to handle the crowds. He was amazing though.

Went to store on Friday sent documents for next day deliver. It is now Monday and they have lost my…read moredocuments can't track it. and they don't have it at the store. I paid a lot of money and have waited all weekend.

I came here after a super fail at the Line Ave & Pierremont store…read more If you are returning an item BRING YOUR OWN BOX. Have your QR code or print the return label otherwise folks charge in the area. Decent staff that were personable. Polite.

Definitely not going to use this UPS store anymore if I don't have to. Owner/manager was the only…read moreone working today. Serious attitude. Bad mouthing other customers directly to me. Calling them stupid. Questioning the addresses I wanted to use. I assured him that they were valid and had worked previously from the same store.  ​​ to " Definitely not going to use UPS store anymore if I don't have to. Owner was the only one working today. Serious attitude. Bad mouthing other customers to me. Questioning the addresses for you guys. Yeah they're weird, but I assured him they work. Would not let it go. Kept explaining to me how a street address versus a PO box worked. Questioned zip code, PO box and Room Number on address. Had to explain to him that it is a room inside a bigger building. That's pretty common. No thank you!

This is the "get it done place" It is more expensive than…read moreI'd like for everything. However the staff is friendly and efficient. If you have a need they can take care of it or give you information on where you can get it done.

I was returning an Amazon order at UPS in Uptown Shopping Center. The young man said it would be $3…read moredollars. And I repeated what he said...."$3 dollars!"......and he informed me that he "Only worked there." I am sorry but "only worked there" is the worst thing you can say to someone you are giving customer service too! It's a way of expressing your attuned about your job! I replied, "So you only work here?" Well, I am going to Kohls." Don't go to UPS in Uptown Shopping center, they need to give their employees lessons in at least caring about 'Only working there'!

Moved in February and have been trying to get a resolution ever since. They finally replied that…read morethey don't see any reason to refund any of my money as a courtesy for simple failure to follow instructions. Issue 1: Online quote was extremely misleading, not showing some of their nickel and dime charges and ending up costing us about $300 more dollars than we originally planned. Issue 2: Their driver failed to follow our instructions for placement of the container at our final location. The website specifically asks which direction the door should face. We said the door should face the house. Asked the driver did one of us need to accompany him to the house for placement and he said no, he had the instructions. The container was placed the exact opposite of the way we asked. A small issue.....until we get there and have to fight the RAIN to get the few things we needed to sleep in the house that night. And then it proceeded to rain for the next several days, meaning we could not unload the container or what we did unload got soaked. If the container had been placed as we had asked, it would not have been an issue. Issue 3: Filed a complaint after all the fees were paid (because apparently PODS requires all balances be paid before they will look into anything) and waited MONTHS for someone to contact me. Finally had to try and call customer service myself which was automated system he**. Finally got someone and they agreed to have the complaint worked within 2 weeks. Issue 4: They denied any sort of courtesy refund and I would have been happy with even a $25 refund to just show they cared but NOOOOO. They can't do that. There are a lot of other moving and storage companies out there. Do your research before you use any of them but for sure, stay away from PODS.

We have to keep a 3 hour window to be available for drop off, but the delivery driver cannot wait…read more5 minutes before unloading the Pod. Abandoned the delivery and refuses to reschedule until the following week. Movers unable to reschedule to PODS new delivery. Terrible business owners, Unprofessional and inappropriate staff.

absolutely, the worst customer service ever! The Greenwood Rd., Shreveport location is managed by…read morethe rudest. I'm gonna have to say most racist lady I've ever spoken to in business. Her rudeness was only surpassed by the carrier that brought my package and then laughed at me as she took it back and put on the order that it was refused. She had misunderstood when I her if she could in the future deliver to the front door. She immediately picked up the heavy package and took it back to her truck and told me I could pick it up in Shreveport if I wanted it, which is 45 minutes away from me and I have a broken leg and was in a mobility scooter while she did this. I immediately called the Greenwood Road location and they told me they had read the report and I was banned from getting any future FedEx deliveries because this young lady was afraid for her life! I was then told there would be an investigation opened at my request. I have camera video of her tantrum and then iPhone video of her taking my package and me begging her to bring it back. She's in the report from a that I could pick up later to sending it back to the shipper. I have everything on video and my conversation with the who was an absolute she would not listen. She said she already knew the story because her carrier wrote it down unbelievable.

Horrible company. Twice I was supposed to have a package delivered by FedEx not by my choice…read more It was the sellers choice. I have never gotten either package. Then customer service is terrible.