I walked in with box of equipment, dude immediately in front of me to take box. Even though I was obviously canceling he was on point and helpful in every way. I explained additional problems we were confused about and he took the time to explain and correct $$ (even tho we were disconnected at this point). I was pleasantly surprised by his demeanor and professionalism. I would highly recommend that if you have ANY business with Xfinity go to the store and not using the phone. Your business might actually be addressed. read more

I was charged on my account for equipment that I had not returned yet even though I was told I had 90 days to return it. This was 9/9 I went to return the equipment immediately that day, was told I'd receive the money would be returned to me with 5-7 business days. 2 weeks later and still no refund. Went in and now they are telling me another 4-6 weeks till I see the money in my account. I'm just utterly disgusted. Won't be able to afford groceries this month. Thanks for the service Xfinity read more

I was taking my equipment back after being a customer for 20 years and this woman who helped me tells me to take everything out of the box. Are her hands broken? Then after taking it out and logging what I have, she said we need the control panel back from your cameras. I said a senior representative on the phone told me that it was mine and I didn't need to return it. It's not like I want it but I didn't bring it because I was told not to. She raised her voice and told me the cameras are yours and the control panel need to be returned. I tried to explain again that it wasn't my mistake and she raised her voice again and told me that I would be charged. I raised my voice and said you kust be mistaken. Afterwards, I drove home and called Xfinity and they told me that it says right in my bill that the equipment is mine. She caused my husband and I to have an argument and ruined my day. Way to go out with a bang Xfinity! Thought we were buds. read more

If it wasn't for David in the physical store we'd be back with Verizon & a 1 star. But Xfinity online promised to pay our old phones off from Verizon & a promo deal, we went in the physical store to ensure everything was squared up the next day. Well they were completely wrong & conveniently didn't keep record of the transaction only the notes from their offer. Despite multiple times asking the online rep if the details were correct, which they promised they were. WRONG, we owe $100's more than what was promised. THATS HOW THEY GET YA Promise one thing online through the website portal & don't honor the details in the end, sticking us with extra costs. Dishonest business practice's all around! read more

I truly have to share this experience. I speak very l highly enough about my experience with Xfinity on Harter in Yuba City. The Initial Reason For Our Visit was to return a modem we rented from there for the internet. The front desk staff assisted my partner in returning our rented modem promptly, forthcoming, and respectfully. I was planning on it taking at least an hour wait however,this location Would be able to complete this task for us as there was already people lined up out the door, waiting to be helped. However, my partner and I were pleasantly surprised when we were helped immediately, and our modem was returned back into the system. The Xfnity team explained we would be able to reactivate at any time and have our account transferred and reactivated as long as it's In a county or surrounding area that the company covers. So yes, 5 stars 10/10 stars lol.... Whatever it is A+ to the team and big shout out to the man at Xfinity for the wonderful fast paced service handled with quality And professionally included. We will for sure be utilizing you guys again in the future for sure for our internet needs. One more thing to note, the speed and reliability of their internet service in general is lightening fast. I've been able to stay connected no matter what, whether I'm streaming, working from home, or video chatting with family. I honestly don't know how they do it, but I've had zero interruptions - and trust me, that says a lot in today's world! Xfinity truly makes life easier by offering innovative options and features that suit every household's needs. I couldn't be happier with our choice - they're reliable, trustworthy, and absolutely worth it. Highly recommend!" ! read more

Seems like everywhere I go here in California Xfinity cheating you with prices telling me that oh if you get Wi-Fi we're gonna give you cable to and charge you $53 now it's more guess what no cable TV they refused to put it in they don't do it no matter how many times I complain they just ignore me worst Wi-Fi I've ever seen. I live in a brand new neighborhood. The Wi-Fi is the worst I've ever seen this is a one star company. They don't care about their customers. They only care about money if you can go somewhere else be smart go go there cause this company really sucks. read more

I visited your store and was warmly greeted by Serena Pena. She invited me over to her work desk and listened to why I visited the store. Serena was very patient while I briefed her on my concerns pertaining to my Xfinity plan. She was very attentive and patient as I talked. When I was all finished with my concerns, she immediately went into my plan on her computer. Serena informed me about new attachments that were available (at no charge) She also set an appointment for a repairman (Jared Harrington) to install the units. Jared did an outstanding job taking several hours. I believe Serena is one outstanding employee based on how smoothly and efficiently she handled my situation. This is why an employee like this is an asset and important to a service you provide. If Serena takes care of all her customers, as she took care of me, she should be considered for a promotion. Richard DePetris read more

As a Tier 2 and 3 tech for years I know this is ridiculous Day 1: Oct 14th Length of chat: 1 hour 20 minutes Reason for call, lower bill from 300+ a month that has been paid on-time for years End result: Through some deception the bill was lowered and the TV package went to Choice TV. I agreed with that part but was told NewsMax was included. A few days later I received a camera in the mail which was not discussed and was charging me 75$. Day 2: OCT 23rd Length of Chat: 45 minutes Calls: at-least 45 minutes Reason for call: To figure out why I have a camera in my hand and why I was charged 75$ for it. To figure out why Newsmax was not included as stated and get news channels back. I was told in the chat I would receive a promotional discount on the account. I wanted the Home services removed, camera gone and at least news channels back. This ended the Chat due to "Errors" stating I would receive a phone call after 5 minutes to confirm the changes. I received a call, from someone not knowing what happened in the chat and having no clue of my error. I was then bounced around between agents and finally after being on hold for over 20 minutes I hung up. Day 3: NOV 6th Length of call: 1 hour Reason for call: To try to finish what was started on the 23rd. In the end this is what I was told was done: "You can check the bill for your Nov and Dec statements. You will see the changes: your bill is lowered to $## for Nov, and for Dec, it's $149 with the Popular TV plan." You guys now remove #'s from Chats. Left it at that for the night. Day 4: NOV 7th Length of Chat: 1 hour 40 minutes Reason for call: Still only had Choice TV Package. The new agent said nothing changed from yesterdays 1 hour waste of time. I copied conversations from the tech yesterday with #'s still and just said I wanted what the previous tech told me I was getting. He said he cannot do it so he went to his supervisor. This was a quote from HIM. "Robert, I checked with my supervisor, and we will get you 1 Gig with Popular TV for $149 this month. You will need to connect with our Tier 2 calling team after 20 days to rebuild your package at the lowest price." He told me to hold, them Xfinity rebooted my router without notifying me (WIFE WORKS FROM HOME AND WAS ON A CALL). After it came back up I still just have Choice TV. So I reconnect the chat (got dropped when the router rebooted) and it was a new agent with no clue of what is going on and trying to start from the beginning again. All I want is 1G of Internet, A DVR and the Popular TV package. read more

So hard to get ahold of them, overpriced. I am trying to find another TV provider. Price keeps going up. I have been on hold for 45 min and get disconnected. read more

I'd prefer the employees actually listen to what is needed ... not talk over you trying to convince you to change your cell phone carrier to them. Not only that, I made an appointment and was told I really didn't. Been with Xfinity for 27 years and I will never walk in to one of the stores again. BTW, just needed a replacement power cord. read more

The service at this location was not too bad in person. Customer service wasn't overly nice however basic which was fine. employee helping me said you do need to have aco-op which I understood and proceeded home to set up the modem. When I got home, I did not find a co-po wire in my apartment anywhere I contacted Xfinity, which you cannot get a hold of on the phone.. you do have to chat with somebody on the app. Explained the situation she scheduled appointment for Wednesday the 26th. Come Wednesday we took off work to be home the tech got to our house and said where's the approval letter from your property management. We said what do you mean. Tech said your property management needs to approve me putting in a co-op wire then he left. Well, making this appointment we were never informed that we need a letter. shortly after we called property management they emailed the approval letter. Tried to call Xfinity back. Did not get a hold of anybody in time for them to send somebody else back that day so....got back on the chat on my app spoke with somebody to schedule another appointment received a message back saying they scheduled it for Friday the 28th at 9 to 10.(see picture) come the morning of the 28th about to be 9 AM. I got on my chat again to connect letting them know. I have not received a text message saying a technician was on their way xfinity this agent informed me there was no appointment made. I requested to have a call back and I did receive one. However she was not helpful trying to make excuses saying they did not have enough technicians to cover Our area my Response was an appointment never should have been promised in the case. I made it clear. I wanted someone to come out the 28th because that's what I was told and I've already been inconvenienced by taking off work and being misinformed. However, the agent on the phone continued to use the same excuse, also saying the service that was already for free would be free. I requested to talk to a manager. After a long hold She said they were in a meeting and if I would like a call back. I agreed to callback hung and started wanting then received a text message saying I was scheduled for the following Monday. Now it's clear she never intended for anyone to call back.Needless to say I will be canceling my service. The service that had never been able to start. read more

Xfinity Store by Comcast - An appointment, but they tried to tell me it was not made. - Television Service Providers Near Me - Yuba City, California

Not enough employees. Wait time was long. Especially when you're there for a simple exchanging of modem. Employees was very professional and helpful. Just wait time is the issue read more

As a Customer I was mislead into signing up for the mobile services with this company Xfinity. As months go by, the bill payment I have been billed are way more than of the one I was told the days I signed up for the service. Now, I requested a cancelation of the mobile service and they told me the device is no longer free it costs $199.99 so you have to pay for the mobile phone and the service it can not be canceled. I never received an agreement thru email or paper mail to read for better understanding. I am going to sue this company for misguiding customers into purchasing their services and pushing them into direct payments and sucking up customers' dollars. Any lawyer available? read more

I'm really disappointed in their online app it's not working and hasn't for a while .. and calling them is a joke it's an automatic recording which is useless.. I want to know how a company this large can't provide adequate service? I was sent an email that my Hulu was ready to go but unfortunately it doesn't work. What's crazy is that in this day & age all this fantasy technology doesn't even compare to when there wasn't any ,we got faster help & better customer service. read more

Worst service ever horrible customer service charges you 300 dollars one month next month say 300 again and you didn't pay last month leaving I'll pay more for better service no stars negative 2 read more

Very nice store. Super nice employees. But really have zero training and I literally had to wipe and re-set up 3 phones. They did not even check to see if our phones had been backed up before they started setting up our new ones. Right then I knew stuff was going wrong and should have listened to myself but I had a long day and did not want to do any of this myself on 3 phones. Of course like I mentioned had to do it myself anyways. Really a shame because they were very nice. read more

My husband and I went into the store and the salesman helped us he was very nice and very charismatic he let us know that whatever we needed help with they would be there. My screen protector had broke and it had a lifetime guarantee I was tired so I went into the store to get help to get a new screen protector however the girl at the counter was an absolutely no help she said I had to have the box I had to have registered it I had to go online but there was two different kinds of dream protectors she could not tell me the kind of screen protector I had so I could not figure out what company I would have to email again she was of absolutely no help and slightly condescending so no I would not go back and use the store because all the promises of help or faults that they made to me read more

When calling a store location number the last thing you want is to be redirected to people from across the country for assistance. If im calling the folks in Chico ca I want to speak to them not a robot or somebody in Texas. I've been waiting on faulty equipment all day now, and MY ACCOUNT got flagged and is blocking my progress with nobody to answer the phone and assist me. Take your modem and shove it where the sun don't shine. What a joke of a "great customer service" establishment/company. This has been my largest struggle since setting up my xfinity account by phone yesterday with said representative from out of state. Not to mention the 6 different guys who's names an English professor couldn't pronounce. All of whom couldn't help me either and just further confused me and made the situation more frustrating. read more

Excellent placeAwesome serviceEmployee James knows his work very well Also on Sep 25 2019 our internet was fixed by Francisco he is also a very good employeeWe use Xfinity for a few years and their internet is THE BEST . read more

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We were met at the door immediately upon walking in to Comcast to set up our new cell phone service , they took my name and we only we sat down and waited for about one minute !and we were helped that fast ! erase Well you can't be back up when you make a mistake on this review lol. Anyway can't say enough good stuff about the service we received not only is the Internet lightning speed fast so is the help you get when you patronize these wonderful people ! If you're thinking about switching services to Xfinity don't walk run you will not regret it ! read more

JOSE WAS EXCELLENT, answered my questions before i even asked them. Was recommended services that were tailored to me. Very satisfied with my visit and will definitely come back! read more

Xfinity Store by Comcast - Television Service Providers Near Me - Yuba City, California

I walked in today, 4/15/2021, 45 minutes before the 8pm closing time and was immediately helped by James. He was friendly, knowledgeable, kind, honest (not a sleazy salesman) and helped me pay off my old phone (Iphone XR that I kept for my kids) and set up my new one (Iphone 11). I was in and out in less than 40 minutes and it would have been faster had I not asked multiple questions and made him test call and text the new phone. I appreciate good service when I see it and felt compelled to leave a review. Thanks, James! read more

We received excellent customer service from David M. today. He was extremely knowledgeable, professional and helped us in a timely manner. Thank you David! read more

Xfinity mobile is the biggest waste of time I have ever encountered. I cancelled my plan with this May 7th 2019 after having them for a year with nothing but headache. They still continue to charge my card to this day July 24th 2019 $66.30 for May June and July! I have been on the phone with them five times getting circled around and around while there telling me there's nothing they can do that I have to pay for a service I never used in the past three months!!!! Are you kidding me? So I asked are you going to pay for the overdraft fee on my bank statements from xfinity mobile trying to take money out when it was unauthorized and cancelled? Of course there not there saying it's not there responsibility!!! Well I wouldn't recommend anyone to xfinity mobile unless you want to be over charged harassed and taken advantage of. This is the worst cellphone company out there, period! read more

I am a new Xfinity mobile customer. Have been comcast customer for years and have had great service. Thought it would be great to transfer our service from AT&T to Xfinity. There is no way to contact the store directly if there is an issue. Have to go in! Our phone order was screwed up from the beginning and one month later we are still having to visit the store to get answers. We are told they will call on a certain day. No call, nothing. Have spent hours in the store and on the phone and no one seems to know what's going on or really care. read more

Was a happy customer in Sacramento at other residence. However, tried to get service in Yuba City. If I could assign a negative rating I would. Went to store location, ordered box and took it home for self installation. No service. Three days later a technician came out to fix it. Service remained unreliable crashing several times a day. Again more calls. Days later same tech Wade, comes out and sees the problem right away, says I need tech on pole but they can't come for a few days. They come and don't find anything and I never hear anything, no follow up nothing. Service still fails daily. WTF do I have to do? They want their money. Worst customer service I have ever experienced. read more

First off Xfinity offers the best customer service. Over the phone Or in person Xfinity has always solved all my issues. Yuba city CA. I went there to see if I could get replacement phone, mine was damaged and a sales representative Shawn Grover and with limited funds he explored every possible option so that I could walk out with a replacement phone. That was so appreciated, I don't think anyone has ever looked out for me as a customer , he deserves a promotion, in addition I also added the ring security to my account. I am so grateful for this guy, great customer service. read more

I would gove this place 0 stars if I could. Back here today... Now understabding this place for what it is. It sucks. This place has incompetent employees, insane waiting times, and ridiculousness all the way around. Markus, and Chris are both completely dull, and uneducated on even the slightest ideas about mobile services. JJ is still a good guy, honest and fine. Kayla fucked up my order super bad with assistance of Francisco. Thanks a lot Xfinity.... Ruining my wallet and day.... I dropped all services today because of their BS. I'd much rather deal with Dish. read more

Every experience I've had with this company has been great! Rates are awesome, service is excellent and staff is very professional. Thank you! read more

Technician Desi came out to my location very quickly and worked diligently to diagnose and rectify the feedback problem I was having that was preventing me from hooking up a new cable modem. Went above and beyond to solve the problem in a timely and efficient fashion. Great tech read more

lane came out to my familys house today, and boy I'm glad he did best guy I've ever dealt with in cable TV wireless connection Etc. He came out handled the situation professionally I'm just really impressed with him thanks again. read more

Randy was PHENOMENAL. Let me just start there. So my fiance, Travis, and I wanted to switch over to Xfinity mobile due to Verizon being, well, Verizon (I'll just leave that there). We walked into the beautiful showroom, where they had Disney Jr on the TV, which we appreciated since we were with our 4 year old son. Start to finish Randy was professional, personable, and even gave our son a treat for being so well behaved. When we found out we didnt have to go into Verizon to cancel because Randy could handle it for us, we were elated. Randy was lights out awesome. read more

I called Xfinity today and I talked to a service rep called Kenia. II explained to her my husband passed away I need help with my bill . What a relief! She was nice smart helpful and she took care of my problem .When I hung up I had a smile on my face for the first time in a long time Thank you Kenia., you really did a great job and are a credit to Xfinity. read more

Not sure if this store is where David works but he is hands down one of the best service providers I've meet he came to our house and had our internet working perfectly in minutes. He deserves an instant promotion and a 100,000 dollar raise pronto! read more

We (my brother and I) had to set up a new account at our place and everyone here was incredibly nice and helpful, especially Mandy (SHE ROCKS), she hooked us up with a great deal on our internet/ tv which actually ended up being more for less than we were paying before! read more