I had to stop by here to drop off an item. From the moment I walked in the customer service was…read morereally good. They got me in and out fairly quickly. I had no issues returning my items and the young lady was sure to present me with my return receipt because she was saying sometimes for whatever reason you could still get charged so to keep my receipt to show that I returned my item back.

I needed to return my equipment and close my account. I had tried online and it was an awful…read moreprocess so I figured going in person might be easier and my experience at this store was AMAZING. I was literally in and out in under five minutes with a receipt of my returned items and closed account. I'd definitely recommend just going in person if you need to end your service.

I'm giving two stars because the service was fine while I had it, but ending service had major…read moreproblems. Here's what happened. The first representative I spoke with verified my account and forwarded me to someone who could end the service. This second representative picked up, said hello, and disconnected the call when she heard I wanted to end service. I called back. A third representative verified my account and forwarded me to a fourth representative who picked up, said he was in Nashville, and disconnected as soon as I said I wanted to end service. I called back, and spoke to a fifth representative who resolved the problem quickly and politely.

If I could give a -zero that's what AT&T would receive from me. This is for the company…read moreitself/including their non speaking English customer service. I signed up with AT&T in a Costco last year. Everything went so fast, I don't remember anyone telling me once I switched I had to stay with them for three years. Evidently it's in the fine print. Nobody ever discussed it with me & I don't remember reading it. They gave me $500 to switch. I paid my phone off with the other carrier. I attempted to lower my bill & I specifically asked if was under a contract & I was told no. I ended up changing carriers.i recently received a threatening email that if I didn't pay 600 + dollars they will be turning me over to collections. It's as if all of this has been strategically planned. Is AT&T that desperate for money. I have been attempting to contact them because I can't get signed on. I am over AT&T. Their customer service is a joke especially if you ask for a supervisor. They don't care anything about their customers. Even though I paid my every month on time, they don't care. Stay away from AT & T.

Let's talk about how long it's been since I went into a shop. I don't honk I've ever had to go. But…read morethis time we did. Box not working or something. Who knows. When I tell you I was dreading it. Haha. And I was so wrong. It's a great atmosphere. And everyone is so helpful. I got a discount on phone cases. They reviewed my bill and showed me how to lower it. Got the box I came in for. We felt valued as a customer. Stayed longer than expected. I even learned how to use the Xfinity app. Honestly I just want things to work the way they are suppose to. But it was great learning all my options and perks as a customer. We may very well just stop in to say hi.

Dwayne was attentive, professional, and guided me through the process of purchasing a new phone…read morequickly! Note: There was an immense amount of smoke filtering over from the Rreal Tacos restaurant. Definitely unsafe and needs to be addressed especially for a safer work environment.

A plus contractor, on time, fair and quality of work was excellent. Absolutely recommend this…read morecompany.

We bought an older house which naturally did not have existing runs for ethernet and we hired Pro…read moreTech to bring our house into the modern era with 20 runs including 6 runs for exterior security cameras. Marcus and his team did a PHENOMENAL job with our install and I could not be more pleased. Being an older house, the job was not easy, but they were professional and knocked it out! I will be recommending Marcus to anyone and everyone I know that needs any low voltage, wiring, etc. work done! 10/10 on everything from service to quality to value!

Kirk came highly recommended when we moved into our neighborhood. He responded quickly to my…read morerequest to come out for a quote. After discussing options, and providing a quote we found reasonable, he and his crew came back a few days later. The work was done very professionally and to our complete satisfaction. There was one snag getting a chime to work with the Ring doorbell, but it was determined to be a bad part. After receiving the replacement from Ring, Kirk's team was out the same day I called and had it installed very quickly. Will definitely be recommending Kirk to anyone looking for TV or other electronic (audio, wifi, etc) setup.

Kirk and his team are simply amazing! We've been using Kirk for years and always recommend him…read morewhenever someone needs TV, or Sound equipment installed. Recently, we needed (well, wanted) a new sound system. Not only did Kirk deliver exactly what we needed (well, wanted) in a very timely manner, he also did it at a very resonable price.

Franco and team did a great job rebooting all my equipment. I would highly recommend these guys to…read moreanybody who's trustworthy, friendly, knowledgeable, and price-sensitive. I would suggest this Smart TV Installation of Atlanta to anyone.

Did a great job. Fast communication and arrived on time. Really nice guys…read more I would hire them again

Product is so-so. Channel guide works intermittently. In-store service is good. Customer site…read moreservice is abhorrent. Their technician was the only contractor to enter our new home without either removing or covering their shoes - in January, with slushy, muddy approaches. He also left all his wire trimming detritus on the floor, wherever it landed. Here's what our yard looks like more than 18 months after installation. I guess the customer is supposed to bury their excess cable? They have no plans to return. Our entire development looks like this.

I know Charter's reputation. We deal with them in SC as well and have had some issues, but they are…read morealways eventually resolved. My parents had only had Charter for a short time before my dad passed away. When my mom and I went to the local office to change service into her name, Terri helped us quickly and treated us with such kindness and respect. The same day, after business hours, my mom's phone service curiously went out. After speaking with two different "customer service representatives" at the national call line, nothing was resolved and it was recommended that we exchange our modem at the local office. A service call was also made for THREE DAYS LATER. As I was leaving for SC the following day, this was not an option. I wasn't going to leave my recently widowed mother without phone service. So, the following morning I showed up at the local office with modem in hand, and luckily had Terri helping me once again. I was first told that the call center was wrong, and I could not exchange a telephone modem. This has to be done by a technician. She immediately put the wheels in motion to have my mother's phone service repaired that day and assured me a technician would be at the house between 1-3:00. At 2:55, a friendly technician showed up and within 10 minutes, service was restored. As it turns out, the problem was an error made by a previous technician and it was just a fluke that the service went out when it did. It was also something the national CSRs should have been able to help us with over the phone but they were/are obviously inadequately trained, which is distressing. So, the five stars are not so much for Charter as a whole but to the local office in Stockbridge. We are thankful the issue occurred while we were in town so we could help my mom with the resolution. We also thank Terri and recommend a raise for this very kind and compassionate employee who knows how to get the job done.

I sent an email to a contact within ATT Office of the President. I had come into contact with this…read moreoffice from a previous filing with the FCC, Alabama Attorney General, FTC and BBB regarding an issue with an international billing error their customer service refused to address back in January. Today I had a conversation with the person who handles these issues on the Direct TV side. She took the time to review my complaint, listen and gather the facts. Once she understood the sequence of events, she agreed to send a kit to return and ensure there is no reverse billing. She also stated that the notes on my account had a lot of missing information about the sequence of events I outlined below. I found that interesting. As I stated before, this behavior by the Atlanta office that handles customer service has a systemic issue that needs to be addressed. It was easy for me to recap the sequence of events. I jotted notes down on paper and kept them on file. Why can't they at least type them into their CRM system? I encouraged her to go to Yelp and look at the reviews for Direct TV in the Atlanta office. While she noted that complaints often represent a small percentage of the overall customer count, I challenged her to at least review them to understand the "defects" in their processes. Direct TV could actually make significant improvements by listening to customers complaints on Yelp. The only reason I got through to her office is because back in January I filed four complaints. FCC, Alabama Attorney General, FTC and BBB on an unrelated issue with ATT International billing. Had it not been for those filings, no one at ATT would have ever contacted me. Because someone from the Office of the President did, I now had someone to contact this time around. Bottom line is, consumers shouldn't have to file with all these governing agencies to get traction on their complaints. Direct TV and ATT must have an escalation protocol. If you are having a struggle with your Direct TV account and you believe your case has merit, private message me and I will share with you these contacts. The lady I spoke with today handled this issue professionally. What one would expect from their front-line Customer Service Representatives. I give her five (5) stars! I'll move the overall score up to two (2) stars simply because of her. However, one shouldn't have to go to these extremes to get to the right person. I'll update this post once this is resolved.

BEWARE OF THE SCAM!…read more I signed up with Scamtv because I received a gift card promotion in the mail .... good deal right? Not if their out to bait and hook you. About 4-5 months went by and I remembered, I never received the gift card PROMISED me by signing up. I called, oh 6-7 times to be told the customer service rep didn't submit the gift card and now too much time has gone by for them to do anything about it. Trash, Trash, Trash company .... you have the bottom feeders of tv service providers and then beneath them is Direct TV.

Tried to contact my local store for help so I could speak to a human and no one picks up the phone:…read moreVerizon has nonexistent customer service. I have called multiple phone numbers and although I have been calling between the hours of 10am-11am Eastern time (it's Wednesday), your system is telling me I'm calling outside of business hours. Situation: added travel pass to my husband's phone, funds are gone in one day although I added enough to cover $12/day for a week - and yes we set it up correctly. I even called the international travel line which looped me back to an automated, unhelpful system, which told me to go back online and use the equally worthless chatbot. Unacceptable. I will be cancelling my service for my entire family. Your business is unreliable with 0 customer service and leaves travelers 'stranded'. This is not the first time this has happened. So lesson learned.

I was so relieved and pleased with the very helpful service by James at the Verizon store on…read moreBlackmon Drive in Decatur, GA.