Worst company ever!!! They over charge for everything! Wouldn't recommend this if it were the last company in the planet.

So in my last review I was expecting to be done with Comcast by the 9th of August... I'm still not done with them, unfortunately. I called to settle my bill with the updated amount, but it had only been updated to $54 instead of $15. I called the next day to talk to someone, and after a "call back" (the one positive feature that they have, they call you back instead of having you sit on the phone for 45 minutes) I finally talked to someone who COULD NOT STOP THE SASS. Seriously, he was the rudest person ever. I kept telling him I should owe $15.57, and he FINALLY caved and said the amount was $17-something. Still more, but I figured a dollar and some change was enough to pay to just be done. But at that point I'd been told $15 by so many people, only to have the automated service tell me I owed much, much more (side note: Comcast minions cannot keep promises) and they won't let you pay through an actual person (God forbid) without paying a $5 fee (yes, because having a representative type in 16 numbers is **SOOO** hard). I kept telling this fool that I wanted to be sure that the amount was going to change before I went to pay, and he yells back "LISTEN, IF I TELL YOU THE AMOUNT HAS CHANGED, IT CHANGED" and as you can imagine I started to take off my earrings to get ready for a phone fight, but I decided I just needed to speak to a supervisor. After he asked "Really, you want to speak to a supervisor?" THREE times (oh yes, that changes my mind, thank you, I will just keep talking to you and get yelled at), I finally was put on hold to a supervisor. The hold was awful. I could have built a moat around my house, watched the extended versions of the Lord of the Rings trilogy, learned Mandarin Chinese, made a submarine, and I STILL would have been on the phone. (Okay, I was only on hold for an hour and a half, but that's 90 minutes of my life I'll never get back) Anyways, supervisor was *SO* sorry and fixed it... and he didn't.. and I had to make another call. Long story short, they charged me for 20 days instead of 5. Which makes total sense, I mean I moved out and turned equipment in after 5 days of service... so yeah, thanks for charging me for services I could no longer use. Total sense. It has been almost a month since I canceled Comcast, and they are still dragging their feet to let me be done with them. I am still holding out for my celebration ceremony, but I think I need to add in a hair flip and Beyonce stomp when I can finally walk away. read more

I still can't believe what I just witnessed. I can't give this place a 5 because the only reason I had to visit a center in the first place was because of a big screw up where they wound up sending me equipment and scheduling an onsite visit. None of which I wound up needing. The service guy refused to take the equipment with him, so ONCE AGAIN, I gear up for a visit to Comcast. Now I abandoned that center on Malone Dr in favor of Alpharetta YEARS ago. Once God showed me the light I ran towards it. So I was driving to Alpharetta to take this box back, ANYWAY. But my friends suggested that I visit this new location in Buckhead. After a lot of back and forth it ended with, I'll think about it. Procrastination and fear of being charged astronomical fees for a box that had been riding in my trunk for weeks, I decide take a quick run to the Buckhead location, peek in the window and decide whether I would even walk through the door. After all, Hwy 400 is close by. I walk up to the door to be greeted by an employee who quickly offers to take my box. Now, I really didn't want him to because if this place was anything like Malone Dr I was LEAVING. Before I knew it he had taken the box, passed it off to another employee who opened it and a third employee was greeting me to ask me to sign in and take.... a number? I guess I was in a state of disbelief because he had to ask me about three times before it clicked. I inquired about the wait (still not convinced) and he said about 10-15 minutes. I took a seat (YES, seating) and started to soak up my surroundings. They had the HSN channel on a large screen TV. They had a tablet station where you could demo XFinity on a tablet. They had TV's that displayed who was next in line. Then I realized, even the air conditioning was on. Before I know it a nice gentlemen calls my name. He quickly processes my return for the equipment, gives me a receipt and says "Thank You". I'm done in less than 10 minutes. No Joke. Somebody VERY high up in the vast anonymous corporate bucket called Comcast must have been forced to experience their own customer service at Malone Dr. Because that is the ONLY JUSTIFICATION for such a dramatic improvement. Somebody described the Atlanta Comcast office on Malone Dr as purgatory. Well, then I guess I just saw cable TV heaven. And I still can't believe it. read more

I would give this store negative ratings if I could. I was returning my equipment, and the service rep was very nice and cordial, she stated I would save money on my plan if I switched to this new plan that included home phone which I didn't need. Obviously I said ok, since it wasn't anything that I had to change...a few days later my next bill says it will be $20 more expensive. Apparently they compared the post tax and additional charges of my old bill with the pre-tax and charges of my new bill, and were planning to charge more based off of that. The kicker is that they won't let me change back to my old plan, they say the promotion is not there, I don't understand why I can't pay what I used to, I've been a Comcast customer for 5 years but most likely under all circumstances would I want to switch to another provider after this experience. I had to cut TV out of my package so it wouldn't be as expensive, but overall I felt that they were patently tricking me to get me out of my original package to charge me more for the same things. read more

I've called several times about my cable going out continually going out because of a sloppy install job. Not only have they not come out to fix the issue but they haven't even called me back despite many promises to do so. I pay 150 dollars a month for cable and internet that goes out constantly for hours at a time. Google Fiber can't get here fast enough. read more

Xfinity Store by Comcast - Great install job. This is why my service goes out constantly. - Internet Service Providers Near Me - Atlanta, Georgia

We decided to do away with our cable service since we rarely, if ever use it. I went to return the box to their Malone drive location and my emotional rollercoaster of being gleeful at seeing no line (like usual) and tons of parking spaces to one of disappointment to see that this location was closed and had relocated. Fortunately for me, their new location is even more convenient for me. This location is definitely more open then their previous one. There is no 2 mile long line full of crying babies and grumbling people, just walk in, get checked in and issued a number or put your name on the list to be called out. Since I was just doing a return, the service was very fast so I can't say what your wait time would be for a major issue. I was literally in and out in under 10 min which must be a world record since the same procedure at their old location would take no less than 30 min to an hour. Unlike their old location, there are comfy-ish chairs and benches, working AC and some TV to help kill time until you are called up. read more

I had a very good experience 2 months ago, when I was introduced to the service that I have had for 2 months at an acceptable rate. The representative went over that pros and cons of the package with me. The process was clearly transparent. Long story short, I contacted online agents about an extra charge. The online agent offered a promotional rate with the same package, but what Comcast actually did was downgrading my package. I then went into store with hope to obtain a clearer explanation and solution. The representative who helped me was not in store, and the clerks in store were not helping and refuses to understand my concern. My service was downgraded because of wrongful information provided by Comcast, and they kept saying that the package I got was a decent deal. Like many others I had several good experience with Comcast in the past half year until recently. By deceptive practice the representatives only wanted to hook you up with new services. If you get lucky you might run into a great representative like I did 2 months ago, but unfortunately a bad experience really ruins the effort of those who are really providing service. read more

I can't believe that I'm going to give Comcast 5 stars but this new service center is such a vast improvement over the old Malone rd location in Chamblee. I was able to return my equipment in 5 minutes and did not have to wait in a line. At the old location I always had to wait 90 minutes in line to hand over equipment. The gal who helped me actually looked at my account and suggested a cheaper package with more channels (much appreciated) that saved me $360 a year. Unfortunately Comcast's support over the phone in Manilla and Gaudalajara continues to be worst I've ever encountered. read more

I've been to most of the Comcast locations in Atlanta and this one stands out for the following reasons: - ample parking - lots of customer service reps that are actually helping customers - short wait times (see above) - self service kiosk This location is smaller than most but they get you in and out so there is no need for a bigger space. IMO this is also a tough location to get to a certain times of the day but I can get here pretty easy on weekends (I came on a Saturday). I wish I didn't have to go to Buckhead/Brookhaven for good service, but such is life in the ATL... Conclusion - this will be my go to Comcast location going forward. read more

I wish I could give this place a negative score, the employees have no clue what customer service is. Spoke to a rep named Tisha... And the only reason why I know her name is because of her tag, when I asked her what her name was she completely ignored me. When I asked for her card she denied, I walked over to the next rep and asked for the manager's card he stated they don't have business cards... Wait a minute, the rep to your left has business cards but your manager doesn't? How does Comcast employ individuals like this? Begs to wonder what kind of establishment this is. This all started when I bought myself a high def. TV and wanted to upgrade the signal, worst mistake oft life. The rep on the phone said it'll be a $10 difference, they sent out a tech to change my box who brought extra boxes I did not ask for (my advice is refuse all the so called free staff that they're bringing, read the comments you'll see that the stories are similar THEYRE NOT FREE and your bill will double) after the tech installed 2 boxes and stated I now had phone service... Which I never asked for or have the use for it, 3 months later I'm still dealing with the BS I can't wait for google's internet so I can dump xfinity comcast, that's all I need anyway read more

The customer service has got to be the biggest joke I have ever experience. You literally cannot talk to someone in the store

Comcast is the worst organization when it comes to customer service, choose another company!

Over the last two years I feel Comcast has really tried to improve their customer service. Mainly noticed through my phone calls to them, but my visit to this store confirmed this feeling. Stopped by this store to pick up a extra box on right after they opened on a Sunday. Every staff member I directly spoke with or watched interract with customers were very hands on, friendly, and attentive. Most of all they had great attitudes. read more

I've been to the Xfinity store twice now, and I had a good experience both times. If you'd asked me a few years ago, the rating would probably be negative. I moved and wanted to get cable/internet set up at my new address. I was originally dealing with someone over the phone but what I saw online vs what they were saying wasn't making sense to me. I was getting very frustrated and about to just say screw cable -- Netflix & Hulu it is but I decided to go to the store instead. When you walk in you're given a number and there's a screen that shows where you are in line and approximate wait time. You're also greeted and they inform you of the wait time too. I think I waited about 10-15 min each time but it was the weekend. They have a huge TV and tablets to use while you wait. In the past I haven't had a good relationship with Comcast. It was like that guy that you know you need to stop talking to but for some reason you don't lol. Well, things have changed. The associate listened to the issue I was having over the phone and was able to explain/resolve it in under 5 min. I also found out about new promotions I didn't remember seeing online. I left with my new equipment and a significantly cheaper monthly price than I was expecting. I tell everyone now if they have an issue go to the store. It's much easier to speak with someone in person vs over the phone. Everyone I've dealt with has had a great attitude and been friendly. read more

This Xfinity store is great! I have been to this location twice and both times I was greeted with a friendly smile and fast service. They have a person who greats you at the first door and she really moves the process along. The facility is clean, colorful, and never packed not even on a Saturday afternoon. I have been to other Xfinity stores, and I wish they all were as organized as this location. read more

This review is in regard to store ONLY, and my experience ONLY. It doesnt speak for phone, or services in other areas. I had issues with my sound. I tried everything over the phone. No luck. I tried googling it...read everthing, no help. I couldnt be sure if it was the TV or the cable either. So...I called and asked if I could switch my box. Sure they said. Jut go into this store, so I did. As soon as I walked in I saw lots of people and a guy came up and asked my first name, took what I was carrying in and added me to the list. The list moved fast. They switched my box, my remote, the power source/plug, and even gave me new HDMI cables and new COAX cables, didnt charge me anything! No questions asked. This was great! I was impressed. Out I went feeling better and installed them all, but no sound. I finally tried one thing the TV maker suggested and that is unplug the TV from the WALL outlet. Then plug it back in. That worked! But who was to know what it was until it was found and I got all the rest swapped out hassle free read more

I wish I could give Comcast's customer service 0 stars. I walked into the location today and it was packed with angry customers and only 5 dazed employees. I was told my wait to simply exchange a modem would be 38+ minutes, but two people seated near me waited well over an hour and they were not close to being served. I walked out and now need to wait 5 days (without home Internet ) for the first at-home appointment. Comcast really deserves its reputation as the company from hell. read more

xfinity has the most unreliable service I have ever had. Everyday there is an outage. I try to call and can't get ahold of anyone but an automated system I pay 120$ for garbage. it's time to change services read more

This is my first time working with this company and I'm at a loss of how much of a stressful and convulted it has been to just set up the wifi. The 1st time I called, I politely asked the woman to wait, she confirmed she would wait. I went to find the account number and was hung up on. That's fine. One time fluke. The 2nd time I called, the guy I worked with was great. He told me I wasn't an authorized user so I called the account owner during work hours, merged the calls, and was authorized as a user. The tech support couldn't help and we finally settled on paying the $60 to have someone come out and help us. However, when we went to schedule the appointment, I was told I had to pick up a cable box first. WE NEVER EVEN WANTED CABLE. We were pressured into getting it with all these promises that it would be cheaper and easier. They said they would ship the box to us in 3 days and we wouldn't have to worry about it. So we didn't... Until I *absolutely* had to have this cable box in my physical possession to MAKE AN APPOINTMENT for INTERNET services. No one could explain to me why. "just policy." Okay... Sure. But by this time, Xfinity was closed. The agent was nice and said he promised to call me at 2PM the next day to follow up and schedule an appointment with *him* so I wouldn't have to deal with any more people. So I went to the store today and was told I wasn't an authorized user. And even if I called the owner then, they couldn't help me at the store. We'd have to call customer service AGAIN. 2PM rolls around. Then 2:30PM. Then 3PM. So I call Xfinity myself. This time I get Paul. We did the same exact thing. I called the owner of the account during his work hours and on recording, AGAIN, he gave me permission to the account. Same problems. Same troubleshooting. No delivery. I got sent to escalation team and talked to Ley. I asked why I needed the cable box. Why I had to go to the service center for the 4th time in two days. Do you know what I was told? Because the system won't allow her to do anything unless I pick up the box. I understand that she can't do anything. And Paul couldn't do anyrhing. And the person before him. But the fact that 3 agents have no idea why I actually need the cable box, just for the internet... Is absolutely infuriating. She was great, but I still had no answer. I'm just being pushed around, doing exactly what I'm told to do, and absolutely nothing is getting done. In addition, I've been informed that I have to change to a different service. Then I was transferred to the customer services team. Here, Jori informed me that they shipped the cable box... Meaning I have to wait for it to ship and set it up before I can even schedule an appointment for help. She told me she'd have to reach out to the tech department. Then we have to work around the system by changing the old plan and then changing it back. So now I have to pay MORE for a lower speed internet. From $44.99 to $69.95, but then I was assured she would switch it back and I would not have to pay a fee. It took 2 minutes of a hostile attitude for me to insure it would only be temporary and that I would not be paying more for the same, or lesser service. So I reapprove the old package. The next available appointment is Tuesday the 16th at 8AM. Which means it will have been an entire week before someone can even come out and help. At the end of that, she provided me with a $200 rebate for signing up for a phone plan with them today. After saying, "no" she continued with the sales pitch. As a person who is very familiar with cold-calling, let me tell you... This was the most inappropriate time to pitch me yet another product with a promise of bundle packages and promotions. So after two days, 4 separate phone calls, 4 call transfers, 3 trips to the physical location, and hours of my time and monetary investment... I still have no internet. And I won't for another 6 days. The problem is that it wasn't ONE incident. The entire company systematically failed. I did EVERYTHING I was told to and still nothing. I work in customer service and I know exactly what it feels like to be on the other end of this. I know have been patient long enough. This was absolutely the worst customer service experience I've ever had and it's $112 to cancel a service I can't even use. read more

Dear Comcast, A few months ago my WiFi lost connection, so when I tried to reconnect it didn't do anything and said something else that was wrong. So I tried to Continue to reconnect....13 times!!! I finally called you motherf*ckers and you said it was my TV. Going by what you guys were instructing me I had a technician come out and look at my TV (this was stupid on my part because I knew my TV was brand new). Well a few days ago my wifi cut OFF in my whole entire home and I called you BItches AGAIN!!!! I was told that the network was down, the problem that STARTED 4:00 am and again At 6:00 am. WORST PART IS MY SON HAD TO DO Virtual schools and MISS NOT ONE, NOT TWO, BUT THREE FUCKING DAYS. I'm A MANAGER, I missed multiple zoom classes BECAUSE OF YOU. I will not recommend your service, I cut my service, and here's the weird part I switch to Google fiber they had my equipment sent out next day air and everything in my house started working immediately. In a Very Nice Way, Xfinity can kiss my behind, you guys have horrible service overpriced and not worth it. Have a wonderful day! So I just got google fiber and it took me 10 mins and EVERYTHING IS WORKING. SO IF YOU WANT SHITTY SERVICE COMCAST IS FOR YOU! read more

I have not been to a Comcast store in close to a decade. That is how bad my last experience was. However, things have changed and they have changed for the better. When you walk into one of the new Xfinity Stores it feels like an AT&T or a Verizon store, not the DMV (which is what the old stores resembled and felt like). We were greeted within one minute of entering the store and asked how we could be helped. We were there because our bedroom remote had broken and had no other option but to return it to the store. When we presented the broken remote to the attendant who helped us, she went behind the desk, grabbed a brand new packaged remote and handed it to us and took our old one. We asked her if that was it and she said yep! With that experience, I am no longer disgusted by the idea of going to one of these stores. It was a hell of a consumer experience. That's my word and I'm sticking to it. read more

This store is clean and employees help you to sign in as soon as you walk in. They made it look like a Verizon store so you have a lot of gadgets to play while waiting. It was a long wait because it was very busy. read more

Xfinity definitely puts a lot of thought into the appearance of their stores, the set up is very impressive. If they had some merchandise for purchase,the sales on the items would probably do well, the environment definitely puts you into a mindset to spend. The waiting area looks somewhat like a lounge with comfortable seating throughout. Unfortunately, since it takes 30 minutes minimum to get a chance to even talk to someone not sure if my merchandise idea would work. I visited this location on a Thursday at 4:00pm. There were about 20 people waiting and around 5 staff members all just standing there. After walking in I had to place my name on a list behind the 20 others who were ahead of me I also gave the reason for my visit. Since I only came to the store to return a cable box I figured I would be in and out but that was not the case. Several others came in to return equipment and they all seemed just as confused as to why they had to wait for so long. Once my name was called after 30 minutes of waiting I gave the very polite young lady the equipment I was returning, she gave me a receipt less than 2 minutes later and told me to have a nice day. I see that xfinity has a system in place I'm just not sure if it is a efficient one. My experience definitely made me feel like I was sitting in a upscale DMV. If there were something to occupy my time while wating, like if they gave out free water and snacks or had a vending machine, I probably would feel differently. Hopefully, I never have to enter a Xfinity store again I will take my chances holding for 30 min over the phone before I wait inside a store again. read more

Xfinity Store by Comcast - Tons of customers few employees - Internet Service Providers Near Me - Atlanta, Georgia

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Such a dramatic improvement over the old customer service experience that I can forgive the hiccups, which could really be chalked up to just exuberance. Well done, Xfinity. read more

Xfinity Store by Comcast - The lounge at Xfinity in Buckhead. - Internet Service Providers Near Me - Atlanta, Georgia

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I wish I could rate this less than 1 star because they don't deserve any more than 0 stars. Terrible company, terrible service, and their customer support just tells lies over and over again. We're currently on day 4 without internet when several other places in the city have restored internet days ago after the storm. It's ridiculous how in this city it takes this long to restore the internet. When asked for an estimated time I was told lies or that they couldn't give a time. All I was told was to be "rest assured" that it will be back soon. What I'm rest assured about is that I will never want to use this service again and I will tell everyone I know not to use this terrible service. They're so quick to take your money but will take ages to do anything if there is a problem. Truly incompetent company, employees, and engineers. read more

I cant speak to the other customer service center that other reviewers have compared it to, so I have nothing to review this store against by comparison. What I do know about the store however, is that I have had to visit a couple of times and it is in a very busy area which makes parking lot access and parking difficult sometimes. I have been to this store a couple of times and both times my confidence in the representative I spoke with to answer my questions was limited, at best. I am not not in any way experienced in cable and only have a basic service, so my questions were fairly basic, but I am unsure of whether they would have been able to be answered had they been more complex. The first time I went I needed a replacement for my wifi router, and the rep had to go through several different routers to get one to register in order to put it on my account and release it to me. When I raised a question about a coax cable needed to connect the router, I was assured that there was one included in the packaging, but I was still without one when I left the store and had to return to get one. The second time I went to exchange a cable TV box and the store did not have the equipment that I needed, but I was issued a substitution for the meantime. I was told that I could return to exchange what I was given at a later date if I wanted to, with no offer to mail it to me instead. I have not yet had time to return to do this, as it is not a convenient location from my apartment and takes a considerable amount of time to fight through traffic to get there. The cable box was issued again without the necessary coax cable, so I have not yet been able to connect the box. All of this seems consistent with Xfinity/Comcast's general disregard for customer service, and really, I would expect nothing different. read more

I've been with Comcast for a couple of years now and they are by far the worst in competence, scheduling and service. I had internet but no cable for quite a while until one year I finally decided to order it. They scheduled me 3 different times over a 2 week period because they just couldn't seem to show up-I work from home, I was there. When they finally showed up they had a trainee doing the hard part with no experience and the trainer trying to explain to me why I don't need cable in the rooms I requested. There was some communication problem with the company and the contractors were told they wouldn't get paid for the job. They immediately started packing up their things in the middle of drilling holes in my house. It's laughable really! When I finally got cable I was constantly losing service. It was as if I had satellite. Finally, I retired cable and stayed with internet. Brought the cable box back and they couldn't seem to find it in their records so they kept charging me for it. Next, they couldn't seem to cancel the "TV" charge on my bill. To this day I'm still fighting it. I spoke with reps that told me it was fixed, I've spoken with reps that have told me it can't be taken off. SMH! When I went to ask for cable again they wanted to charge me $150 a month for cable and sports channels. I finally settled on a great deal with DirectTV, they even let you watch tv on your device before installation. I love it! So in response to Comcast's most recent commercial saying "Forget DirectTV & ... Go Straight to Comcast" is bucket of ....well, you know where I'm going. Please believe I'm looking for another internet company too. read more

Worst customer service on the planet. This location and this company are toxic. After 15 phone calls, 2 visits to the store, 1 manager of "experiences", and being stood up by technician, I'm looking for a better solution. These "agents" wasted hours of my time and added insult to injury when one agent said she faced negative energy by releasing it into the world with a positive attitude and expected it to come back to her with positive energy! Evidently some of their employees do not understand the science involved in communications. All 15 of the agents I dealt with were either incapable, incompetent, stupid, or all of the above. read more

Although my service from Ali was stellar and she worked diligently to resolve my problems, she was flanked by two female coworkers who were so negative. They ignored the waiting customers and instead of acknowledging them, they chose to scroll instagram and berate every female the saw. The amount of profanity that spewed from their mouths was insane and unbecoming in such an environment. I must say, I was deeply disappointed at the lack of regard for my child sitting nearby hearing their their every word. Disgusting! read more

The people here were very nice and I was instantly greeted when I came in. I need to exchange my old modem for a new one so customer service sent me into their location. The wait wasn't terribly bad and they seemed to move through their queue very quickly. My only issue with this location was they skipped my name two times and when I went to the customer service rep she basically ignored me. Then I spoke to a manger and she tried to say I wasn't skipped which annoyed me even more. Then when I had her pull up the queue she said returns and drop off equipment will get called first which makes no sense. Other than that when someone finally helped me the transaction took less than 5 min and I was on my way. I would only come here if I absolutely needed to. read more

The store on Peachtree Road was excellent the service was outstanding much better than calling an 800 number they were very helpful and I was very appreciative of their service. read more

Comcast/Xfinity are total crooks . They make GIGANTIC mistakes and blame the CUSTOMER! They charged a fee for termination instead of transferring our cable service to our new apartment. We have DISPUTED this from the first time we got the bill and each time they told us it was a mistake and it would be taken care of. Tonight we got another call from collections after being told in May that the matter had been resolved. Now Comcast/xfinity is telling us we cannot dispute the bill because it's been 2 years!!!!!!!! We have literally DISPUTED IT FIVE TIMES IN THE LAST TWO YEARS. This company are total liars and crooks! If you have a choice don't choose them!!!! read more

The only reason I was ever at this store was because of the horrible customer service they provide over the phone. I was on the phone for over an hour and throughout that hour I talked to 3 people who had no fix to what I thought would be my simple problem. Then the fourth person we spoke to said to plug in one chord and we were good to go. Over an hour, and three people who work for Comcast had no clue what to do. QUIT WASTING MY TIME COMCAST. (The people who work at this store are good though) Comcast just sucks 10/10 would NOT recommend. :( do not get stuck struggling for basic internet. read more

New to Alpharetta a few months ago and so happy to be done with AT&T. They constantly increased rates even though I had a set rate. Now I see all of these companies are the same. Only been w/ Comcast a few months and they just went up 12% on my 2 year agreement, from $134 to $150. They blamed it on an increase in rates and fees. UNBELIEVABLE. What a one sided arrangement. Locked in, yet they can increase fees and charges at their desire! read more

Horrible customer service. Manager would not come and talk and was on a personal call the whole time. Staff is poorly trained.

Paying $82 for 100MBPS, not even getting 10mbps download speed. It's been a month and called many time (20) to fix the speed but nothing happens. Guys any alternative than this Xfinity blast ? Instead of 100 i am not even getting 10Mbps. Advice: new customers, choose this company before u try. I am looking for change. read more

Great experience. Brought back a faulty router and swapped for a new upgraded one. In and out in 10 minutes. Upgraded service. Faster speed and lower cost. Make an appointment on line. read more

If I could cut this star into quarters I would. The staff was fine but the service from Xfinity/Comcast/Verizon is atrocious. I switched from ATT in August. but having to reboot my computer at least once sometime two or three times a days I wanted to go back to ATT. I had the 3 plate special, sounds like lunch. Any way to switch back I had to pay off the new phone I bought there and liked. which I did, over $500.00. Paid off the entire bill. They locked my phone and because of protocol and red tape my phone has been locked since August, it is now November. No one has been able to help me although as soon as I call, every one apologizes multiple times and they tell me they can fix it. They can't. Xfinity/whatever does not empower it's people to do anything but spurt out a lot of condescending format prattle. At first it was my fault, I forgot to put in 4 digits of my ccard number when I wrote the "format letter, their format I just had to follow it. then it would be 24 to 72 hours to unlock. I sent in the correct number by email. Not good enough, had to retype the whole format letter again, in email. Not good enough. Now I had to wait for a billing cycle to complete when there was no bill. they acknowledged that but had to wait anyway. After completion of the billing cycle I had to re submit aforementioned standard email. after waiting 24 to 72 hours. I called and was told I made the original mistake again and screwed up the 4 digits. tried to fix this and was told I had to wait 24 to 72 hours... I have talked to everyone in the Philippines, Romania, India and Texas and I was told that this was protocol and that no one, not even in the "unlock" department can help me and they do not accept in coming phone calls. "Proceedure." A supervisor called Heather couldn't even help me. Apparently Xfinity/comcast/verizon/whatever. Doesn't empower their employees beyond apologizing and saying they can fix it when they Can't. It's now 12th of November and I still do not have access to the phone I paid over $500.00 for. Thank goodness that ATT came up with a solution just recently to me have access to a phone at least for a while. I'm going to call Xfinity/comcast/verizon.. bla bla bla to try and get help again. Chances are I will have to write my 5th letter and have to wait for 24 to 72 hours or the next billing cycle again which will take me into December. In the meantime I have been stranded because of a flat tire and have not been able to conduct business or leave my home when I'm waiting for a call because I only have a land line now. Again thanks to ATT. After 40 odd years with ATT I cannot believe I was talked out of switching to a really unprofessional company that doesn't even know what to call it's self. read more

Sold me a product that I did not get, now being told it's $35 more a month Gave me the wrong box Sent out a persona who provided and installed the box Had no HD like promised and many less channels, got "free" HD upgrade Tv box #2 broke. Many channels claiming "upgrading" and will return shortly 4 days later, nope Called for assistance, told I needed someone to come out Rep said nothing about $60 charge and tried to sneak it in via text message approval I said no, not my fault the box is broken. She states I self installed box and should be charged. I say no, the wrong box was provided and Comcast had to have someone come to provide new box which is now broken She says I cancelled a service appointment. I say no, the phone rep did to order HD upgrade She says I am lying. I say I will not pay and I need a manager. She declines. Claims only option is to pay or bring box to store and reinstall but they will not cover any problems that arise I hang up and call back. New phone rep gets me to a manager who is too busy for me. Rep waives the fee. Props on comes out for two hours and rewires everything and gives me a new box No change in the function, still getting message about upgrade Find deal I know I signed up for. I remember because the sales rep read every channel twice and was really helpful. 144 channels total and 75mgb internet. X1 package Find quoted price online $79.99. call Comcast. Get told I have to switch to it online. I ask for manager to remove current charge as I never got what I was paid quoted. She never returns my call Call again, new person says he can't find price I discussed (I screenshot it so I know it is real). Says I can only upgrade to what I was originally quoted if I pay $100+ a month. No no no! Threatens my account will be audited and I will lose the "extra" channels I shouldn't have. I hang up Call again to see what was actually ordered. Turns out the order was put in wrong or changed or something. Still won't offer what I was quoted. I ask about cancelling. Rep doesn't care at all. Meanwhile, if I have to talk to not real automatic voices one more time.... They have reset my tv at least 5 times because it is an endless loop you have to endure to actually talk to someone. Literally the worst customer service ever! I'm cancelling tomorrow. I'd rather have no tv than deal with this ridiculousness a single second longer read more

Ever since Xfinity released the X1, I have been the biggest fan. I love everything about the X1 and suggest it to everyone. My internet on the other hand was having an issue and I'd tried all things possible but my PC was unable to connect, but my iPhone could. I figured my very last option at this point was to just bring my router right into the Xfinity store and get a new one. I was prepared for this to be a hassle, but I made an appointment for 10:30 AM, arrived on time with my router in hand, and a very courteous employee named Keke assisted me. I told her what was happening, I suggested that the only other option would be to get a new router, and with no questions asked, she absolutely agreed with me and immediately gave me a brand new router. This took less than a matter of 5 minutes. She was so gracious and really made me feel like I was being appreciated for being a customer. I would recommend this to everyone! read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Atlanta, Georgia