This is a tough thing dealing with this review... because I don't think the people working there intentionally try to be bad at their job... but I think they just happen to be working at a small store for an incredibly evil company that does all they can to scam their customers. All in all, the people at the store I think are trying to be helpful... and they're nice people. But Xfinity is a terrible company, and a lot of the stuff you do becomes dependent on the corporate side of things, and they are vile beings. When you deal with corporate, they give out dead numbers, they don't contact you, they do all kinds of shady things. And the people at the store just get stuck in being your in person contact for the lowest of the low in the business world. So the store itself is typically nice people. But Xfinity is by far the absolute worst company I could ever deal with, and they are truly horrible and despicable. So this review isn't so much for the store, because chances are you'll be treated okay.... but I just want all of my fine Panama City residents to know that they should absolutely avoid Xfinity like it's the plague. read more

A HUGE shout out to Jacob Walton for his incredible patience and kindness. After years of Verizon headaches and a bad experience with them this morning I checked with several friends who love Xfinity and I decided to switch. New phones, multiple devices and great speeds at half the cost of Verizon. read more

Thank you to both Romero and Austin for their patient help. We made two trips this week and will make another next week to change services on our rentals. They were always smiling and ready for the next question. The store is bright and clean and often there is someone to just check in returned equipment so no need for a meet and greet. Comcast has a bad rep - that's the top of the chain. Be nice to the guys on the high street please who can help you much faster and efficiently than the alternative...spending hours on a phone line hoping for closure. read more

Worst service possible. They make it extremely difficult to find a phone number to speak to an agent and they force you to do chat with AI or an agent. I live in a community where I do not pay for a technician to come to my home but I happened to check and I saw a $100.00 charge this time which is my second bill. Last month I was charged the wrong amount. It takes a long time to settle their errors. read more

All they care about is the money not service they are the worst cable company ever but they have no communication in my area

Thank you Austin for the professional and excellent and kindness he did changing my new phone number in my XFINITY account. He changed it in about a min or less. I tried getting it change on XFINITY on the phone and with 45 mins. I hung up. THANK YOU AUSTIN SO MUCH FOR YOUR HELP. PAUL CHAKNIS read more

They cancel lines without permission then do not allow you to get your credit back. They always send you to someone out of the us I've spent months on the phone trying to get it fixed but this company is a joke . If your looking or good phone service and reliable internet stay FAR FAR AWAY FROM XFINITY. They will give you one price and next month when you wake up will change it to 200.00 I repeat stay far away from this company if you like good services thank you and have a great day read more

My husband and I switched internet services and went into the store to pick up the equipment after a rocky start via the online/phone system. Terri was amazing, excellent customer service and very knowledgeable about the set up and system along with how to save us money! Great job Terri!!! 5 Stars!!! read more

Had a great experience at the new Xfinity store the other day. The store is awesome and some kind employees. I had one of the best salesperson in the store. I am sure the are all awesome. I had Ms. Ashley m, she was very professional, kind and caring for the need of my service. She went way beyond her duties and explained and gave me the correct information that I needed to set up my new Xfinity equipment. Thank you. read more

Our HOA voted to allow each resident to purchase their cable instead of paying through the HOA. Our only choice cable wise was Comcast/Xfinity, as they were contracted to install during the building process of the homes. When it was changed into our names and bundled with internet I discovered we no longer had HD TV. It took three calls over three days to finally find out they had dropped the HD service without telling us. The last people we spoke to were in the United States, and both abrupt when spoken to. The final person was a supervisor, who was rude and offered to just cancel our service right then. We have had nothing but problems with Comcast, from losing signal to being overcharged. As we have to have internet we are stuck with them temporarily, but will be looking to dump them as soon as possible. read more

Nightmare company. They just lie to you. Rip you off any way possible and you need a lawyer to understand your bill. If you like stress, here's your company. Go to a digital antenna and save yourself $150 a month. Netflix and a Roku. Goodbye stress. read more

Yelp- seriously, we need to consider a ZERO star rating. THIS.PLACE.IS.A.NIGHTMARE!!!!! And so is WOW, formerly Knology. Any local can tell you, they are both a joke. Here's why trying to have cable/internet in Panama City is always a headache: Bills- rarely does your statement reflect what you actually owe. Channel packages you didn't subscribe to? Mystery late fees? What's that? A modem rental fee?! I OWN MY MODEM!! Spontaneous tripling of charges because "that was a promotion ma'am." (Though I've been assured several times, "this package is not a promotion"....) No joke? how about a friendly "hey were gonna need the other half of that paycheck" notice of some kind? Customer Service- occasionally you'll get on the phone with a human who makes you believe, if only for a moment, there is hope. Don't be fooled. They are helpless. Kind, but absolutely useless. Assurances and adjustments pacify you for the moment. Other times you spend HOURS in total on hold, being switched, disconnected and ultimately frustrated. I should know, I've just spent almost 500 minutes on the phone going back and forth. And on the weekends? Forget it! I couldn't get past a prompt claiming that in order to"restore service" (service I STILL don't have), I need do nothing but pay an outstanding balance of over $700????? The worst part of all? I ordered a "self install kit" Turns out "someone sent you the wrong package". Understandable..I guess? 2 weeks later, no service still but, alas, what is this in my mailbox? A BILL? For over $70?!? For what? These guys are CROOKS, no two ways about it!! And incompetent crooks at that! I'm exploring other options, I've lived here for years and done the "shuffle" back and forth between these companies and they both lack in consistency. Thanks for nothing Comcast, I can't even call and express my disappointment. read more

Yelp incorrectly stated the office in Panama City is closed on Thursday. When I went on Friday, was greeted at the door, told I was #9 in line, and wait would be 1hr 20 mins. It was suggested that I could wait in my vehicle or browse shops close by and they would text me when it was my turn. When I received a text, I headed to store. I arrived 6 mins after the initial 1 hr 20 mins. They refused to offer me service, since I didn't respond promptly. Of course they are not open on Sat or Sun, so they said I was welcome to come back Monday to queue up in the line again. I was hoping to accomplish 2 things. 1) start new service and 2) drop off equipment for my Father-in-law. I asked if I could simply drop the equipment, since that should only take a couple of minutes. They were "willing" to accept it, but would not or could not provide any receipt or document stating it had been turned in. In my opinion, this was very poor customer service. Worse, the arrogant condescending toned manager said they were not closed Thursday, I stated the website said they were, he said, I argued that I was wrong. In hindsight, it was Yelp that had misinformation, but shutting someone away after waiting 1 hr 20 minutes, is just wrong. It is poor poor way to provide a service to a customer, and xfinity is in the customer service business. Lastly, this is just my opinion, but treating a potential customer with an arrogance and then telling them I'm sorry and have a blessed day is so fake and so uncalled for. Now they would tell you, I was upset at this point and for once...they got it right. So this potential customer could have been salvaged with some attempt, any attempt, to work with her at all. Unfortunately that is not what was received by either the front door greeter or her overly arrogant manager. NOT GOOD xfinity! read more

My wife's step dad passed away, we tried to close the account with xfinity, they required a whole bunch of paperwork and a copy of the death certificate and still have not closed the account, we had to close the credit card account just to stop them from taking payments. read more

I've been a customer with Xfinity for a year now, thought they were great until I moved from the beach to Callaway and tried to have my service transferred. New buildings so they told me they had to put in a "ticket" to service my address and I'd hear back in a couple days. Two weeks later, heard nothing so went up to the store, was told no ticket was ever put in! The worker at the store couldn't stop flirting with me and even went as far as to use my name to find me on social media ! So dude tells me he put in a ticket, STILL NEVER HEARD BACK. I've talked to the customer service reps multiple times, all uneducated and telling me something different every time or just straight HANGING UP ON ME. Im absolutely disgusted that this is supposedly the biggest WiFi company in our area and yet I can't talk to or get on the phone with ANYONE who can tell me how to get WiFi at my new place. One of The customer service reps even told me THEY DONT SERVICE MY AREA, but when you look up WiFi companies in callaway XFINITY IS THE TOP PROVIDER. It's a MONTH NOW I'm paying for WiFi I can't even use and they're telling me if I want to cancel it's $300+ ? Yeah you're lucky I'm a law abiding adult or my modem and other equipment would be chucked through the glass at the Xfinity outlet. F this company. I'd rather have wows crappy internet speed because atleast they know how to get things done. read more

Deon and Venus came to install cable. They were on time and respectful. They were very professional and patient. They explained everything and answered every question we had to our understanding. I would recommend Xfinity to everyone. read more

I switched cable companies because Woway consistently nickle and dime customers with hidden charges. I've recently learned that Xfinity customer service is terrible as a whole, even though they are a superior cable provider. Xfinity also neglects to tell its customers you're charged 2.99 for previous seasons of shows like "Chicago Fire" on national broadcasting television once their computer system registers that you've watched 10 or more episodes. Here's the kicker, the computer system finds out what you like to watch and then they charge once your hooked on your favorite shows... I'm hoping Xfinity will change these practices because it's unfair to their customers. I guess I'm back to square one, being nickel and dimed again... Maybe satellite tv is next on the horizon! read more

I moved into a new apartment and was told Comcast is the only option for cable. I signed up and was quoted 109.94 for their Starter Double Play. Got the first bill and it's 139.70. Was on the phone with them for 1/2 hr. He said down grading my package wouldn't save me anything because I am on a special promotion. I feel ripped off. Quote me 1 price then charge me 30 more per month. I hate Comcast. I had trouble with them at my other apt too. read more

Worst service providers.... I used Comcast Internet in VA and never had a problem with the service or the company. Since moving to Florida the priced are doubled here and no company representative give the same information. I have cable and Internet for 2 months during which time NEITHER worked correctly and had to have technicians come out 2 times with still no fix... Internet ran slow and did not get channels I was told I paid for. I was told that Comcast as "30 day money back guarantee" and each time I had to have a technicians coming during the 1st 30 days that the "guarantee" would rest from that time. I finally decided the trou b Le was not with it and cancelled service... and was told i would receive a refund for what i had paid after they received the equipment back. Long story short.... 5 months later still fighting the battle to get my refund and each time I call they say something different. Company NEED to all get on the same page! read more