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    Recommended Reviews - XFINITY

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    Reviews With Photos

    The expert workmanship of a Xfinity tech!

    I have had Xfinity for years now and would recommend them if you live in a house. If you live in an apartment however I would hope you have better luck finding an isp than Comcast/xfinity. In the years I have had the service I have had numerous issues, though they have been sporadic. When it runs properly it's great albeit expensive, when something is wrong though, you will have no service with no help for days to weeks at a time. As indicated above please look for a different isp if you live in an apartment, the techs for xfinity are terrible normally causing mayhem any time they are called out. I have had a tech come to another building and when he was done I had to wait five days for another tech to fix my now down connection. Also if you have to see their service I hope for you they send the outside help from Texas, these techs have fixed my issues in no time and we're early for appointments, helpful and friendly. I wish I could switch from xfinity, but no isp gives more than a 20mb connection where I am. Your mileage may vary, hopefully if you see this you can get att fiver or some other service. In closing I feel xfinity is fairly good, i primarily lay many issues at the door of the techs who just don't give a damn about the company's reputation in my experience.

    Cable outage message
    Angela S.

    My power went out today which took the cable and internet. Power came back but cable and internet are down still and have been for 5 hours. I called to talk to a service representative and the recording refuses to allow me to do that because power is out in my area, which it's not. Just to make sure I called the power company and they confirmed all power has been restored. So I'm basically never going to get my service back because they believe the power is off is the problem and refuses to address this.

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    10 years ago

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    12 years ago

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    9 years ago

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    7 years ago

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    9 years ago

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    12 years ago

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    14 years ago

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    12 years ago

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    10 years ago

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    11 years ago

    I would rather only use internet at a coffee shop then go through setting up xfinity service again.

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    10 years ago

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    12 years ago

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    Page 2 of 2

    Ask the Community - XFINITY

    Review Highlights - XFINITY

    Very patience and very knowledgeable when he provided service in setting up our new iPhone Promax.

    Mentioned in 2 reviews

    Read more highlights

    You might also consider

    Smart Space Low Voltage - Outdoor lighting with custom hardscape lighting in Eads, TN

    Smart Space Low Voltage

    (3 reviews)

    Colonial

    I recently had the pleasure of using this service, and I must say, I'm thoroughly impressed. From…read morestart to finish, the process was seamless, efficient, and exceeded my expectations. One of the standout features was the incredibly fast response time. I received a reply almost immediately after submitting my request, and the entire process was handled with professionalism and care. The level of service provided was exceptional. Every detail was addressed promptly, and it was clear that the team was knowledgeable and experienced. They made sure all my questions were answered and that I felt confident moving forward. It's rare to find such a high level of customer support these days, and this experience reminded me how much of a difference it can make. What truly makes this service shine is its value for money. In an age where costs are constantly rising, it's refreshing to find a service that delivers top-notch results without breaking the bank. The pricing was more than reasonable considering the quality and speed of the service provided. I would absolutely recommend this service to anyone looking for reliable, professional, and efficient assistance. It saved me time, reduced my stress, and delivered exactly what I needed. I will definitely be using this service again in the future, and I'll be telling my friends and colleagues about it as well. Great job to the entire team--you've earned a loyal customer!

    Had a great experience in June 2026 with Smart Space Low Voltage! Brady & team ran ethernet and…read moreinstalled Ubiquiti cameras at my house, and I couldn't be happier with the results. Super clean install, great communication, and fair pricing. Shoutout to Brady for the awesome work!

    Xfinity Store by Comcast

    Xfinity Store by Comcast

    (20 reviews)

    Chickasaw Gardens

    Hoodwinked! I have…read morean account with another internet provider but received information from Xfinity that GIGABIT SPEED 100MB is now available in my area! It would be nice to have more bandwidth, so I researched online for a few days and decided to make the switch to Xfinity (100MB + Preferred 200+TV). I prefer to speak face-to-face so I canceled my virtual cart and headed to the store on Poplar/Highland. GOOD: + Clean Store; Like-new appearance; Good presentation inside + Social Distance -limited customers inside, face coverings, plexiglass partitions, enforced 6' separation in the line outside of the store, etc. + Friendly Workers +Knowledgeable Staff +Products -like 100MB Internet Speed NOT GOOD: -Their SALES TECHNIQUE was very "shady" and made me feel like they couldn't be trusted. (1) Three of their employees helped helped me (together). Why? Was 1 or 2 of them training? Being evaluated? At times it felt like they wanted to intimidate me to choose an option. I knew exactly what I wanted when I arrived there. (2) Trust. In his presentation, there was a very quick mention that since I am the first on my street to get Xfinity, I would have to pay an additional $80.00. WAIT! WHAT? I received notice that this was available to me now? So I asked him to explain and if he would ask about waiving the connection fee. He agreed and so we continued. But he never did and appeared to have no intention of really doing so. They ran a credit check, set up an account, etc. I was in the final stages of the sale & I kept asking him if he was going to ask a manager about the fee. His last statement was that he would see about it later, after the sale, so I felt I had to leave. Why would he lie about this to get the sale? I likely would have agreed. Why would the other 2 associates not do or say otherwise? This behavior would lead me to believe this is the common practice with Xfinity. (3) During my time there he would keep going back to asking me questions about the kind of shows that I watch. I already told him when we first introduced ourselves. I already knew what package I wanted (Preferred 200+). Was he trying to get me to purchase addition channels? Was he trying to build report by small-talk? Was he trying to change the subject and have me forget the request to waive the $80 fee? I don't know, but it was wasting our time. Also: Expect the typical Nickle & Dime fees (like most ISPs) TV fees, DVR fee, Modem/Router rental, etc. I am interested in their product, but I'm very disappointed in their team.

    If I could give a negative star rating I would. Stopped by the store and the workers were…read moreunhelpful. In my opinion, Xfinity/Comcast should be AVOIDED AT ALL COSTS. As described below, CONcast engaged in what I believe to be deceptive sales practices to gain rights to a tremendous amount of personal data. I was a diamond level customer with over ten years with CONcast. Prior to the August 22 storm, my service was stable and my modem/router functioning properly. Service went out during the storm. CONcast kept trying to tell me service was restored when it wasn't. Finally got a tech out Saturday, Sept 5, who acknowledged damage to the line. CONcast then claimed service restored, but for some reason my modem wouldn't 't connect. Spent more than an hour on-line chat in an attempt to resolve. Told me my model was "end of life" (no, it's less than 6 months old and is DOCSIS 3.0) and would no longer work with the service I had. Found this strange since it worked fine before the storm and I had not requested any changes to my service. TWICE when they were going to schedule a tech to replace the modem, the chat abruptly ended. On the second chat, the CONcast "bot" suggested I get a service upgrade and that would allow my modem to work again. I actually read the privacy policy I would have had to agree to for the "upgrade" and was blown away by how much personal data they were claiming right to take off of any device connected. The "bot" claimed the data would only be taken if I signed up for Peacock, but the privacy policy stated outherwise. When questioned about this, the "bot" dodged answering but I kept pointing out the dodge and repeating the question until the "bot" acknowledged that the privacy policy would allow my data to be taken even without signing up for Peacock. When I declined and asked for the modem replacement, the chat abruptly disconnected. I saved the chat and and am going to turn it over to the TN AG for possible deceptive sales practices based on some clearly false statements by the "bot." Today I finally got a human (I think, maybe AI) on the line and multiple times told her that I wanted to CANCEL my service. Even after clearly telling her this at least three times, she STILL tried to sell me on a new modem, very disrespectful.

    Frase Protection

    Frase Protection

    (9 reviews)

    Cordova

    Great install reasonable price system works very well, can't comment on response to a break in have…read morenot had any. Updates to phone are awesome, can do most everything from my cell phone.,

    I highly recommend staying away from this company. It seems extraordinarily predatory, and I was…read moreunfortunately far too trusting when I first signed off on the dotted line. We moved to a new city recently, and our new home was wired with Frase Protection, so we decided to give them a try. We had previously used Ring Active Alarm Monitoring without issue, but figure why not give this one a try to see if it's worth the extra monthly fees (Frase costs quite a bit more than Ring). So, I gave the company a call over the weekend, explained we are curious to compare services for a few months, and they set us up on a recurring monthly subscription (after waiting about one month to schedule someone who could come to the house and reconnect everything). I believe they offered a one month free trial followed by a $59.50/mo subscription to which we agreed. We gave Frase about six months, and while we had no real issues with the service, we determined the extra cost was unjustified. Competitors offer the same active monitoring, better user interfaces (on web and mobile applications), and lower cost. Anyway, I called the front office over the weekend and left a message asking to please cancel our subscription. No one called back, so I tried again on Monday at around 3:00 pm. I was told the only person who could help had already left, so I left another message. Madeline (Maddy?) replied on Tuesday, informing me that I had unknowingly signed a 3-year contract with Frase, and that I would owe a $1,666.00 buyout fee to cancel. I explained that I had explicitly told the Frase representative with whom I had originally spoken that I was merely interested in trying it out Frase in the short term to compare it to Ring. The original representative did not tell me that I was entering into a 3-year agreement, and she should have known that made no sense given how open I was about my reason for trying Frase Protection as a short term solution that would only lead to a long term commitment if it proved superior to Ring Alarm. (Again, it did not.) Maddy said the representative with whom I had previously spoken had since left the company, so there was nothing she could do. In the end, she just removed the upcharge for the "app and service plan," which I didn't even realize was an option, thereby reducing my bill from $59.50 per month to $39.50 per month. However, that still means I am giving this company $39.50 per month for no services rendered, as we are back to using Ring Alarm Monitoring again. ...long story short: I do not recommend Frase Protection. If you do use this company, then go into it knowing that they will sign you up for the most expensive plan with a 3-year commitment. They do not offer a better product, and their customer service is about the same as their competitors. I thankfully did not have to test their emergency response, so I will give them the benefit of the doubt that it is far better than their non-emergency response. Otherwise we would be in some trouble.

    XFINITY - isps - Updated September 2026

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