Worst cable company ever. Internet went down because of service outage. Called customer service and they told me it'll be back up in a day and it was not. Call them again the following day and they told me they need to send a technician because it's something in my house. Technician came two days later and told me it was my modem and replaced it. Internet worked for a few hours after she left and then quit working once again. Called service again. Now they're sending maintenance and they have no way to tell me when they will come or if it will be fixed. And yes there is a monthly charge for this. I can't believe I'm paying for this garbage. read more

Every time you call customer support you have no choice but to talk to the animated machine. It forces you to go through crap that is unnecessary in most cases if you have had cable for any length of time. Everyone should know the first thing you do in trouble shooting is unplug for 10 min. I need help with a password issue why are you resetting my box and hanging up on me for 10 minutes and telling me to call you back. My password has been changed or reset and just flat out removed because I changed my service. Why do you do that every time? I have no idea but you do. Then it takes me a month to get it straightened out again. GEE I wonder why people are searching for better providers. Trust me as soon as one has a better internet service or you hike the price one more time I am sure you will loose even more customers than just little ole me.. To think you use to be the best customer service cable and internet provider in town. Guess you had to change with MEMPHIS. read more

Once again Xfinity has disappointed me with the quick sales pitch and the channels that I was not able to get hopefully the equipment is better this time. I have not had cable in over two years now I find myself unplugging the cable and going back to the air channels which are more clear or least as good for free read more

First, they started capping what used to be unlimited internet, then started double billing me, then when I switched to business class and turned their equipment in, they sent me to collections for that same equipment which THEY HAD, and refused to remove it!! To this day I'm getting harassing phone calls and letters demanding hundreds of dollars I never owed, and Comcast won't stop. They ruined my credit. I wish I had never returned their equipment! Others may fall for it, but When you pull that manipulative garbage on me, I simply take my business elsewhere. Comcast is the worst company I have EVER dealt with. I hope GOOGLE FIBER TAKES THEM OUT OF BUSINESS! read more

It probably goes without saying that this is truly an AWFUL company. The customer service is extremely poor (almost non-existent) and every time I have to call, I always end up frustrated and my problem not fixed. But sadly, I have no other option if I want cable and internet. Stay away at all costs if you can! read more

After having phone service for 6 weeks, called to see where bill was so I could pay promptly, they cut off my phone service and gave my number away. This could have been detrimental since elderly people live in the house and rely on the phone for medical communication. Thank the good Lord they never needed to call 911 during that time. read more

If there was a score lower than 1, then Comcast richly deserves it. I would not recommend this Comcast to my worst enemy. Bottom Line: The service is terrible, the product is horrible and the pricing is outrageous. Unfortunately, I live in an apartment building and the use of satellite was not immediately possible otherwise I would've happily joyfully thrown the cable box and useless companion the cable modem out the window and gratefully paid for that privilege. To begin with speed testing shows that my internet speeds never reached the maximum and consistently hovered around half of the maximum speed advertised do not be deceived the maximum speed DSL or phone company offer is really the maximum consistent speed provided by cable. As for your television if your like me and unwilling to pay upwards of 100 dollars to have every crummy channel in the universe just to have the few good ones, then you'll get the lineup that doesn't have ESPN or TNT. So when you ask for basic cable just remember it isn't the basic cable of old it is the literally the broadcast networks and the news networks the rest isn't available. As for picture quality, don't expect much, you'll become quite familiar with "One Moment Please" and then after you've waited a moment a black screen, then stop and go picture/audio, basically think back to watching a video on your computer with real player in the 90s using dial up (its that bad). My recommendation if you're new to Memphis, get DIRECTV for viewing and AT&T for surfing. I'm sure there are other options any would be vastly, overwhelmingly superior to Comcast. Let me be clear, I'm not saying that AT&T and DirectTV are perfect, but they are at least capable of resolving their issues in a timely, efficient and professional manner. What I do want to emphasize, in fact what I want to burn it into to your consciousness is that unless you have no other choice, unless you have been point blank told that if you want television then you must get Comcast, then do not under any circumstances even consider them as a viable option they are horrible, absolutely and completely terrible. On a scale of 1 through 10, 1 being perfect and 10 being metaphysically horrible, they would be a 20. I would literally rather get my television and internet from the Department of Motor Vehicles than Comcast that is how terrible they are at providing quality service and good value. read more

Need to tell everyone about my experience with Comcast Xfinity. We thought we were getting deal and left AT&T and joined Xfinity but I wish we could turn back time. The team arrived and installed my internet boxes and I had to call customer servers because of all the damage they did to my house: having insulation going throughout the house and my wife had to call a cleaning company to clean floors. This doesn't include the 4 hour install and left without any covers and wires hanging out of the outlet. We found out that Comcast contracted the work to someone else. They came out and repaired the damage but they had to replace the cable going to the street to the house. I told them I and an underground fence but they didn't care and cut right through it. I have been on the phone with them for over a month and with no luck. I called today (68 min) and was told they will have to try to reach someone locally and I should get a call sometime this week. This the same thing Comcast supervisor Jeffery C told me on June 24, 2016 I talked to a supervisor with Comcast Andrew Berry today and they can't help me I just have to wait for someone to call me. I would not recommend Comcast Xfinity to anything. read more

If I could give no stars, I would. Our experience with Comcast in Memphis has been dismal. It has been one mistake after another. Let me first say that I've used Comcast for a long time, considering they're practically a monopoly. When we lived in Atlanta last year, we used Comcast and had a much better experience. We were on the fence about getting cable service when we moved to Memphis since we wanted to save money. However, a good deal came though for a bundled package of internet and cable. When I called to get the final monthly cost, I was offered 6 months of free HD DVR service. They had the bill correct for a couple of months, then they started to charge us for it. Unfortunately we had our bill on autopayment and didn't catch it for a couple of months. Yes, I know this was our fault. When I called, the lady told me that they had no documentation that they offered us free HD DVR and therefore we had to pay for it. I was livid. How can you offer a product and then not deliver what you've promised? The representative basically told me that it was my fault but she would offer a deal for $5/month for the DVR service moving forward. When our next bill came, they charged me for installation (when they didn't install anything) and for changing the service. This was not our fault and I felt like we were being penalized for having them adjust our service, when they were the ones that made the error to begin with. I wish I could say this was our first bad experience with them. Unfortunately that is not the case. We've had to call with billing errors from day one. Also, the first DVR box they sent us didn't even work properly. The DVR storage was full with one 30minute program recorded. When I took the box back and asked if that was normal, the representative told me that I should be grateful that I was receiving a free DVR for 6 months. Really?! I'm still baffled that they have no record of us getting the free DVR for 6 months. We've also had the cable stop working on a couple of occasions (one occasion was on New Year's Eve when we were trying to watch TV). And the worst part is that when you do have a problem, they're never pleasant to work with when you're trying to fix whatever problem you're dealing with. I would quit my Comcast service right now but I feel like that's punishing my husband and daughter who both have shows they like to watch. When we move this summer, we'll definitely be looking into other options besides Comcast. read more

I would rather only use internet at a coffee shop then go through setting up xfinity service again.

Xfinity (Comcast) is living up to it's reputation as the "worst company in the U.S. for customer service"... Yesterday, I bought a new TV for my partner Michael. Since the Xfinity office @ 3251 Players Parkway is near the COSTCO where I purchased the TV, I stopped there on my way home to pick up the necessary X1 box and remote. I was told that they don't stock those and that I'd have to go online to order one and have it shipped. (This, despite the fact that in 12/15 when I moved back to Memphis, I went to that same location & picked up / returned boxes 4 or 5 times - but, that's another Comcast "horror story" that I don't care to revisit). So, I came home and signed on to my Xfinity Account and spent 20 minutes looking for the way to order a box - to no avail (yeah, their website sucks too). So, I called - pushing this # for that and that # for this and eventually getting a "salesperson". I explained my need and was told that she had added the box/remote to my account (turned out to be NOT true as I found out today). She also told me that it could be shipped to my home in 3 - 5 days for $9.95 or overnight for $29.95 - I protested that I didn't want to spend any money to have it shipped and asked if there was an alternative to do that and she said, "Yes - I can ship it to 3251 Players Parkway and you can pick it up tomorrow". I opted for that and told her that I expected problems (today) when I went to the store and she said, "no worry - I have put notes in your file and they'll know what to do". So, today, I drove (again) the 20 minutes to the location where I was told, yesterday, I could pick up the equipment. When I got to that location, I encountered Edith... she couldn't find the notes, but she said, "We don't carry X1 boxes here - they're not shipped her and they are not available here (this, as I watched another customer walk out with the exact box I was trying to pick up). I then got back in line to try another C/S rep - Jeff. We went over the same thing and he essentially told me what Edith had said, then he called yesterday's C/S person a "liar"... we got into a heated exchange and as I was leaving, he said, "don't ever come back here again; you are not welcome here"... when I said, what will you do when I come back?, he replied, "I'll have you escorted out by security", to which I replied, "Well, call them now ! or, you come out from behind that counter and try to throw me out yourself" - and then I walked out. I came home and just completed a call with Comcast C/S and spoke with Jose who told me that the box could be shipped to the Players Parkway location for pickup "in 3 - 5 days" (which, again, turned out to be untrue or an outright lie. When Jose couldn't help me, I asked for someone who could and was transferred to Thomas in West Palm Beach - he turned out to be knowledgeable and courteous. Thomas did the following: 1. Confirmed that the box had NOT been added to my account as I was assured it had been yesterday; 2. Arranged for shipping today on an expedited basis; 3. Waived any / all shipping charges; and, 4. Agreed to email his supervisor to pass on my complaints about the C/S reps who had either misinformed me or lied to me yesterday and today. I am so over COMCAST / Xfinity... they are the # 1 reason, in my mind, that monopolies should not be allowed to exist. There is no alternative - read more

My problem is my company changed over to Comcast for business phone and internet services. Big mistake!!! Now two of my lines don't work which is costing me money, when customers can't reach you and are told the line is not in service then they go else where. we get nothing put a runaround. Internet is off and on. customer service is rude and not helpful, lose paper work and keep asking again, even though they said they got it the 1st time. read more