Terrible company. Will continue charging you after you cancel service. Impossible to get anyone on…read morethe phone. They make canceling service extremely difficult. They will charge you for incomplete services. Stay away!

The people at Pro Security were awesome. They were very knowledgeable and helpful. They did an…read moreawesome job, completed their work on time and left everything looking great. The made sure everything was working and that I knew how to use it before they left. Thanks so much for all your help and great service!

I purchased my DCS System from them 13 years ago after my house was broken into. You never know…read morehow good a company really is until you need support. Well that time came for me last week when I was getting alarms from motion sensor when there was no motion. I emailed support and got a reply the next day and was provided with troubleshooting steps. When I asked about any cost, there was none for the level of support I was getting. 13 years after purchase still getting free support. I have requested a quote to replace the system and they gave me things to consider as the technology has changed in the last 13 years. These changes would increase my annual cost but they were upfront about it and provided pro's and con's of upgrading or not. Great Company and great support.

I know of very few other companies that spend the time and resources to provide a wide variety of…read morequality products AND educate their clients/customers on how to install and use them. They have the technical expertise and patience to advise the most novice DIY'er. If they can't answer a question right away they will not lie to you, instead they admit their gap in knowledge then commit to finding the most accurate answer to one's question and get it done quickly. When they say they will get back with you, they do. All departments appear to be under one roof, no outsourcing. :) As far as another reviewer's input about not having inventory in-stock and correlating with their website, it is my opinion as a small business owner and database driven website programmer that even in the large corporate world where hundreds of thousands of dollars are invested to be 100% accurate, this never happens...ever, including in hospitals, and military facilities. Furthermore, I believe that every consumer must have realistic expectations, and the tone in which sub-par reviews are stated can only leave one to believe that such individuals do not have realistic expectations. I consider myself a fairly intelligent individual (as I have a lot of letters behind my name) and I ordered a new DSC PowerSeries system with a few bells and whistles with a new transceiver that I had never used. DSC's technical data sheet did not answer my questions, alarmsystemstore.com's YouTube video's answered all but one question I had and when I spoke with the individual that made the video he was able to answer my question right away. I had the new system installed, up and running and about 2 weeks later I experienced a zone fault. I went through all of the troubleshooting steps and we (Alarm System Store and myself) concluded I might have a faulty new wireless sensor. They accepted my return right away and shipped me a new sensor at no cost to me. They also included a very nice personalized note and candy! Like I said, I just can't say enough about their customer service. I don't even bother wasting my time shopping other places (including eBay and Amazon) to find what I need for my systems. One will be hard pressed to find lower prices. If lower prices are found I feel confident that the customer service will not be even close. You get what you pay for and with Alarm System Store I think I got and continue to get more. I hope that their business grows exponentially and that they never loose sight of what is helping them dominate a relatively new DIY market. -Doc

Each time I have gone to Koorsen I have the same person help me by the name of Jeremy Williams…read more Jeremy works in the service department and is very knowledgeable, helpful, and kind. He is patient when I ask questions & always shows up with eager energy & a smile.

Fire in a Frat house, where I am the house mom. The sprinkler went off in one of the rooms and the…read moreFire Department responded. They turned off the sprinkler, and the security panel also went down. This all occurred in the middle of the night. Koorsen repairman responded within 90 minutes, got the fire alarm panel back up and running, and replaced the sprinkler head. He was so nice, patient, and helpful. If he had not responded as quickly as he did I would have had to remove 55 boys from the house. THANK YOU AGAIN FOR YOUR QUICK RESPONSE

Very unprofessional. Turned off service without warning !…read more After not receiving signed papers that the installer neglected to have me sign. They mailed me the paperwork and I signed it the same day and dropped it in the mailbox at the USPS OFFICE. After a week of not receiving them they resent papers again that I also signed and mailed the next day also. A few days later my system was locked without warning! I did my part. If these papers were that important why didn't they send the installer out to deliver and get it signed. It was his mistake in the first place. Why am I being punished. I'm the customer. I didn't do anything wrong. Do they think letters have never gone astray before. Sorry I got involved with this company. I deserve to be treated better. Important Message Your Interactive Services have been locked by your provider. Please call your provider, Security Force, Inc at 317-787-7763 Ok

From the owner: Here at Security Force, we specialize in residential security, video surveillance, home automation,…read morehome theater installation, and structured wiring. Our monthly monitoring rate starts at the low price of $16.95.

We needed quite a few projects done and Empowered Electric handled them all. James ran a branch…read morecircuit for a new addition. Replaced some lights that were not working and added an electrical outlet. Will be using again when needed.

From the owner: With over 20 years of experience, Empowered Electric proudly serves both commercial and residential…read moreclients. Our commitment to quality craftsmanship and customer satisfaction ensures your electrical needs are met with precision and care. Trust us for reliable service and superior results."