Highly recommend this location. After I briefly left Verizon for Xfinity, and decided to return due…read moreto many technical issues, I worked with Casey at this location to get my account re-activated. There were a number of technical complexities in getting my phones working again, but Casey very patiently worked with me and the Verizon tech teams to get everything sorted out, then helped me find the best options for my account services.

First of all, they need to update their hours on here, and also the Verizon site. I'm not one of…read morethose jerks who show up just before close intentionally. But the hours were wrong. I came at 5:48, and they could easily have completed what I came for - I prepaid hotspot SIM card, within those 12 minutes. But he just gave me the thousand yard stare behind his desk, clearly giving zero Fs. If I could give zero stars, or infinite negative ones, I would. The sign says, "If you have found this store closed during scheduled business hours, please contact our home office for assistance. 1-888-271-3677." Dang right I called it.

worst experience I've ever had . Two days in a row my Time was wasted. Not only did William lie the…read morefirst day about being able to help set up my phone (mind you they have $30 help fee for that) and this dude looked me dead in my eyes and said they don't do that. I also was sent home with a non working phone. Verizon customer service said I had to return to the store to trade devices, so I called store explained and set an appointment for the next day. I come in the next day to this time a women telling me they cannot take the phone back . I call Verizon the guy on the phone said they have to take it since that's where I picked it up but the lady at the store continued to deny being able to so luckily for me there was a way for the guy to end up shipping me the phone . so If you need help at Verizon just call but whatever you do DONT come here. literally atp go anywhere else but Here. Also the store literally smells like hot wet balls

This review is just on the customer service we received from Sunny. She is amazing and so patient,…read moreShe is willing to help you with any question or concern you have and take the time to actually explain. I have also never seen anyone multitask like she does. We have been with ATT for several years and decided to go back to Verizon. Can't really comment on that end yet, we just got the phone and internet setup...fingers crossed!

The Quick: Out with the old, in with the New Cable! Easy, quick, affordable, and even better…read morepicture quality. Great customer service that does everything for you. Sign me up for life! *** I don't know which is there main Yelp! Page so posting the same review here just in case*** The Details: Just another reason why I need to leave Manhattan... I hate my current internet and cable company-- Layer3 come to NYC please!! My brother had Layer3 installed one morning while I was visiting. I complained and expected the worst, but it was literally the easiest experience ever. This nice install rep (hi Chris!) came perfectly on time and did the entire setup for us in a few minutes - he was very pleasant and funny. I had no idea what this new cable was, so he spent time explaining and showing us a few pointers to make sure we understood the software. It's like a no contract, no fee, amazing cable company that has even higher quality imaging. Plus virtually unlimited DVR space (Hello binge watching!) Oh and it's less expensive than what I'm paying for UGHHHHH. The Damage: I believe the price is different depending where you are, so worth calling to see. I'll be signing up a soon as they come to Manhattan

Let me provide a little background. I was a Directv subscriber for a decade and a half. I used to…read morelove their customer service, America based, and their picture quality, content and NFL package were outstanding. Then AT&T purchased Directv. I stuck with them a little longer but the quality of their services quickly deteriorated. I used to consider them the gold standard but i had to switch after a mystery charge appeared on my bill that they couldn't explain to me. I told them i was leaving and they didn't even care. I also refuse to go to Comcast. I noticed an ad for Layer 3 tv online and decided to try it out. Let me preface by stating i have a 1gigabit internet thru the fine folks from RCN who also have excellent customer service. Layer3 TV is an internet based cable solution. Their feed runs thru your internet. and they have 4K. I admit i was skeptical at first but once i switched i have not looked back. The picture quality is amazing and the customer service is outstanding. They are new to the Chicago area so there are a few kinks but you can tell with the technology they use they will become a force. Please keep doing what you are doing I enjoy your services immensely.

I went here for account problems. The provider was able to assist me with reestablishing the…read moreaccount and address the issue. I was glad to have a person who knew their job.

George did me a solid when I called in a panic after being phished and having fraudulent purchases…read moremade on my credit card. We only spoke on the phone for a few minutes. I paid nothing. But he told me what I needed to do: change a couple of passwords, which I'd already done; and report to Google, which I subsequently did. While visiting Google Help, I took their advice and downloaded an extension for Chrome (only Chrome) called Password Alert, that lets you know whenever you visit a page that's pretending to be Google. Thanks, George! Damage has been contained, and I can rest easy now.

ITGuy Solutions were amazing to work with, very professional and knowledge. He was able to analyze…read moremy one flat home infrastructure, come up with alternative options for my internet needs but also being economical at the same time. The advise and consultation giving to me gave me a great plan to better service my home with great internet! Thank you!!

When I had my home camera system installed by TGateway in Oak Lawn a few years ago, I wrote a…read morereview on how impressed I was with their professionalism on the install & the high quality of their products. Today, I'd like to compliment them for always being available to help me with any questions. Hanna is very knowledgeable & has been wonderful in helping me every time I've called. After market customer support is usually lacking these days by most companies. But, TGateway is always there for their clients for any questions or issues whenever you need them. A human answers the phone & you get immediate help from knowledgeable employees. TGateway is a wonderful company that will be there for you for support too. They are the BEST!

This place is dishonest I got a camera system from them about 4 years ago got a quote from the…read moreowner tarek for six camera's installed the quote and the install went smooth but once they left I called and asked for help on how to use the system the owner sends me a 900 page manual and told me that that will answer my questions. Well I went back and forth with the owner on how to use the basics on this system because his installers didn't help me figure out how to use it. So I moved on and by playing with the system I kinda figured out on how use the basics. Then about a year later I get a bill for 100 bucks a month from them. So I emailed the owner again asking to explain the invoice. He told me that that invoice was a mistake and it's 100 dollars a year if I wanted to continue using my online service even though I paid for the cameras and I own them, but when I called corporate and complained they told me they weren't able to do much even though they gave me access for another year but they said that he actually owns those cameras. So I went back to my quote and it said nothing about an annual fee, so I questioned the charge and informed the owner that he never told me anything about an annual fee, and why did you wait a whole year to tell me about your extortion fee. And now 4 years later there cameras don't work any more after my 3 year warranty finished there cheap China made equipment don't work. So I guess now I have to go out and look for an honest camera installer and find some cameras that don't have an extortion fee attached to them. If you decide to use these thieves make sure you know what your getting and its all on paper, because they don't tell you some important things till a year later.

I have used this company for a number of computer repairs. While I think expensive (remember I…read morethink anything more than free is expensive)., they did and delivered as promised. I wish I was smarter on things like this but until I am, I will continue to use this company. Fair, friendly, and easy to do business with.

It started out as a good experience. I spoke with Willam a…read morefew times & he was great! Then Dealt with Nick which started out good but headed south quick. They did get my computer updated & solved my printer issue but after getting home I couldn't get the printer to connect to the computer. I contacted Nick "twice" and he gave me a specific time he would called to take care of this remotely & BOTH times I was blown off. VERY unprofessional!

High-Power was very helpful in getting my issue resolved. Not sure what the other reviewer is…read moretalking about. They resolved my issue is a very short period of time and were very friendly throughout the entire process. Would highly recommend for all their services - I found out that they even do surveillance and websites. As a small business owner, I have had my share of bad IT experiences - these guys are the BEST!. Thanks for everything guys!