Came in on the final day of a promo within the last hour before they closed. We met with Tyler and he was very friendly despite my wife and my service requiring him to stay an hour past closing time. He was knowledgeable and we very much appreciate his kindness and sociability. read more

Several days ago I witnessed an incident of deceptive sales practices and elder financial abuse. I accompanied an 81-year-old resident from an independent living facility to the store to obtain a standard Internet modem. This modem was required to ensure reliability for her new closed caption phone. We were assisted by a female representative and her male manager. Although I specifically requested the standard $50 per month Internet plan - which I had researched and that the other residents in her building used - the employees insisted that this plan was unavailable. They claimed the lowest price for the slowest speed was $89 per month. They then aggressively pushed a bundle that included an iPad, despite my explanation that the customer struggles with technology. During the interaction, the employees used to personal stories to distract and charm my elderly companion. When I realized that the package price had escalated to $125 per month and attempted to decline, the employees insisted that the transaction could not be changed. They falsely claimed we were required to keep the $125 package for at least a month before downgrading. They also attempted to force additional equipment into my hands, which I refused to take. We left with only the modem. The following morning, I contacted Xfinity Customer Service to resolve the billing. The representative I spoke with confirmed that the store employees had been dishonest. The $50 per month plan was indeed available, and the higher price we were quoted was a result of the store employees adding an unnecessary phone line to the account. Adding a standard phone line to a modem intended specifically for a closed caption phone is redundant and exploitative. My companion was deeply devastated by this experience. It is unacceptable to target vulnerable, elderly customers with disabilities by misrepresenting pricing and adding unauthorized services. read more

Truly awful experience. Got a promotional iPad that was to cost $7/month. 2nd month comes and a Hotspot has been added for a phone we don't even own along with a charge of $35/month. Spent hours trying to figure out situation and ultimately finally got device deleted and a fraud claim filed. I will never go to this store again. read more

I have been with Comcast for 35 years. My wife and I moved to another home and the employee at the Cedar Hills store cancelled our service at our old address and signed us up at our new address at their 5yr (so called) locked in price. 1yr later our price goes up $60. So, I go in to talk, the guy couldn't help me and the lady mgr. comes to help and doesn't even acknowledge me, works on the computer for 15 minutes and says I'm sorry the employee made a mistake and there's nothing I can do. So, the next 4yrs because of their own employee's mistake (if I continue with them) their mistake will continue to snowball and cost me $5000! What a great company! They could care less about their customers! read more

Worst of the worst!!! , I returned the equipment two weeks ago and they never canceled me. I told them to cancel my service and my service still active, I received a bill with $300 They never reported that the equipment was returned . All they do laugh and joke they think life is a joke. Two Mexican people racist!!!! They don't take you seriously and they don't do good service with you if you're not Mexican ! I noticed that. and I have heard that from many people and I have two friends they did have the same experience with them. And the girl with the long orange Hair her eye eyelashes like my broom. The office smells so bad. Before I forget oh my God, the guy stinky breath smell from a miles. Comcast in Cedar Hills if this is not in Cedar Hills, I meant the one in Cedar Hills by Dave's chicken. read more

If I could give this Xfinity zero stars I would, as that is the service I received. I visited Friday and had a very short question. There were two people ahead of me...no problem. What irked me was that NO ONE greeted me, or said someone will be right with you. I was there for 15 minutes. read more

My mother just wanted to buy her bill. While trying to do so, transferred multiple times before coming across a very aggressive sexist male. Refused to use any other information to look up her account except her acc number which she didn't have or memorized. I'm in the other room and hear how this male is talking and she hung up with tears because he just got worse. Finally, I call and get through to someone who automatically could find her account and send her a link to pay. The total time took two hours. This is not the only problem she's had. Wi-Fi only works in one room. We are looking for a new provider. read more

Came here because we had to pick up new equipment for internet services. Reps were super attentive. I may even consider switching my mobile carrier. They currently have great deals! read more

I went there to close my account and 4 months later I'm still being charged. Initially they offered a 45 dollar deal then 6 mos later they began charging an extra $39 for internet when I went there for a bundle. Then I had to call the Philippines to get them to cancel the service I was on the phone for an hour. read more

Terrible experience with Noriah when coming in for an upgrade. Rude and unprofessional attitude, probably will cancel service with Xfinity because of this experience. read more

The customer service was excellent I was helped by Perry he was super helpful to me and told me different types of options to choose from but overall I was happy. read more

Xfinity is as bad as everyone else. Trying to get somebody out to the house to check the wiring for 3 months about 5 techs, 22 hours on the phone to eventually hire another company who charged me $260 to do the job Xfinity techs said they couldn't do for what ever reason. The other company had the job done in 20 mins and asked why Xfinity couldn't do it as it is part of what they do. The wire was easy to find and reconnect.. it was a very frustrating ordeal and very difficult on my mental health. read more

Website says they're open until 8pm and it was the only location I was able to get to before closing, 7:41pm and they're closed and all lights were off. read more

We came in to get a new remote and Sam was very helpful to us. He also closed out an account for a neighbor who had moved out of the country. Easy peasy! Thank you Sam. read more

First off, my issue is not actually with this particular branch, but I don't know where else to write out my complaints. Anyway, I was on a family plan cell phone service withmy father where my line was just an added 35 dollars a month to his bill, so not so bad. I had a perfectly functional device, not in need of replacing, but I was offered a plan that promised to be similar to my internet price alone through a promotion. I ended up agreeing and thepromotion plan details were texted to me for approval and the price shown was indeed about the same as my original internet bill, so I was about ready to agree, but luckily I ready through the details and saw that in was 1 gb data per month, and for a guy like me that loves youtube and mobile games, I need unlimited data, so I would not accept a downgrade of my plan. The man on the phone apologized for the mistake and said he'd correct it and soon sent me the updated offer stating that it might be a little more. In truth, it ended up being about 20 dollars a month less, which set off alarm bells for me, and I asked why. The reason I was given was that I was at that point only seeing the bill for my mobile service and not my internet, but I was told that the bundling coupons I got from accepting an xfinity mobile acount would be appled to my internet bill, and I was told that the end result would be about the same as my 90 dollar a month original offer. Needless to say, I ran into trouble immediately. The first phone they mailed me experienced an error and could not be activated, so I had to send it back and get a new one sent to me, but no one told me that the original promotion that made the phone free had ended, so now they wanted to charge me for the replacement phone, I think it was 8.33 a month. Also, my bill ended up being colsiderably more then 90 dollars a month that I was expecting too, and I called 1-800-COMCAST to resolve the matter and the mobile department said that the internet department needed to fix it and the internet department insisted the mobile departement was responsible, and I practically begged them to direct me to someone that could help, and eventually I was forwardded to a lady who apparently was a top-level manager and she wasn't completely helpful with the overall bill issue, but she offered to write-off the cost of the Cell phone that I wasn't supposed to be charged for in the first place. Afterwards, I tried again and reached another top level manager and he was much more helpful. The woman had interupted me every few seconds and seemed like she fely she knew what I was trying to say without actually hearing me out, but the second manager actually seemed to listen to me and tried to fix the issue, or so he claimed. Anyway, after my bill was supposedly fixed I went to bed and intended to pay my bill the next day, but ended up forgetting, and when I went to pay my bill a couple days later I was surprised to find that 1-800-COMCAST told me I had a zero balance do. I deluded myself into happiness, thinking that two weeks of hell had led them to waive a months of my bills in compensation, but it seems to have been an error because a bit later I got charged of $113.60 and $75.00. This was obviouly way more then $90 so I called in to see what was wrong and I was told that I was charged for two months and not one, and when I did the math it was approximately $90 dollars, so I could temporarilly believe that the man I spoke too really had fixed the problem, until I got a $75 dollar bill today and caalled in again. And it also turns out that only the 113.60 was for two months, so I was still overcharged, and part of the Overcharge is due to two charged of 8.33 for the cell phone that the first supposedly top-level manager lady said she had fixed and credited me the full amount for due too me not being supposed to be charged for it to begin with. Anyway, based on the second top-level manager patiently listening to me and understanding my situation, and telling me that he fixed the problem, and the numbers seemingly alligning with the problem being fixed last month, I had no idea that I was still charged for the phone, but now I find myself increasingly frustrated. It seems like I has lied too and misled last month or something, and I am basically wishing I could go back and never switch over to xfinity mobile in the first place. I didn't have any major issues when I had just Xfinity Internet, but Xfinity mobile has been a non-stop migraine. read more

Ask for Francisco or Sam . This is my second time in this Xfinity and the customer service is great! They both have been so helpful and fun... read more