Well I had to leave with early cancellation I sent the following to harlands ( people who process payment) and they said it has to be done via not the head office of xercise4less only the gym you signed for. I was giving false emails and then giving the general manager who never answered. This was email sent
I need to know how to early cancel on health grounds
I signed up in January and waited till branch opened in April 29th.
I thought I could go, I really wanted to, but since I went I have had sickness, diarrhoea, heart palpitations and seizures.
I have Asperger's syndrome, epilepsy, pseudo seizures and anxiety. Now I felt that I could with support cope with the gym and be ok but it's making me ill.
I can't go the loss of the money and if you not able to cancel my contract, I'll still need to come as I can't waste money, i know that's not good on health grounds but who wants to lose money. People would say it's risky but I don't wanna lose money.
But if you can help me id be grateful, I have only been once and the one before is a PT session I paid for. Can you email me back and I'll go to a doctor if you need and the branch was aware of my seizures.
Thanks for your time and consideration
But three times even took to Facebook to get a response but nothing, then kelly mcneillie, helped when her a manager didn't give a toss. After kelly sorted it then Charlene cooper replied after 7 weeks.
Now claims that harlands only except doctors letters is a lot of rubbish it's all them
Hi Andrew,
The only thing that Harlands accept is a letter from you doctor detailing the reason why they recommend you not using the gym on a long term basis, I do appreciate you offer to send the other documents but they would be of no use.
Have a good day Andrew and let me know how you get on at the doctors on Friday.
Best,
My advice is if you wanna sign up to this gym, read my problems, look online at all bad reviews hundreds esp around cancellation even after you done minimum term think twice read more