Heartwood Fence built me the best fence and exceeded my expectations. They're a young company…read morerelative to some of the big companies in my area, and I always like to support local businesses when I can. When I called for a quote, I talked to Spence who helped me throughout the process and was sure he answered my and my wife's questions. He presented different quotes as requested without any fuss. The crew that showed up at my property to do the work were diligent, hardworking, and performed their job to the max. They removed my old 4.5' fence and installed a 6' fence with 6x6 posts, which is unusual if you look around, as I did as I was out and about around the area, I haven't seen anyone with 6x6 posts, all of them have 4x4 posts, which means that this fence is going to last a very long time in my opinion. Also, the cap and rails on the top of the fence are beefier than most of this style, (2x6). The word I use to describe this fence when I tell my friends about it is Diesel! When the inspector came out to look at it, he walked the fence and was done in about 2 mins, with no questions as I'm sure he was impressed with the quality. if you're shopping around for a fence, make sure you talk to Spencer and the folks at Heartwood Fence. Not only did I get a higher quality fence, it was at a price that was less than the competition.

The owner of Heartwood Fence, Fadi, called me the same afternoon and asked how they can make things…read moreright. Spencer did come out on Friday, Apri 24, and gave me an estimate. I admire a business that makes things right. I appreciate it and Spencer was great at pointing things out that I did not notice or even think to ask.

UPDATE 7/15/26 - Last month Jonathan Zook (DanDale Marketing) contacted me about our experience…read more After discussing with him he said what happened was not what DanDale holds as being their standard. He apologized for the negative experience. He further advised since we were not provided a gate on one side, had removed the lattice and reduced the amount of fence being installed, despite the previous price adjustment it was still not correct and that we were due about a $1700 refund. He offered to come out and estimate putting in a custom gate, but reiterated there will likely still be somewhat of a gap issue. We decided to just go without the gate and accepted sending us a refund check. We were contacted today by Ashley McNair. She advised that a refund check was in the mail. This does not change the overall sales to installation experience, but we are satisfied with the resolution, which is the basis for changing the experience rating from 1 star to 3 stars. Recommend them but be prepared to manage the installation and communications, to ensure your expectations are met. ORIGINAL POST: We had a premium vinyl fence installed by DanDale Fencing at our home in Yorktown, Virginia (located in the new Celestial Way Community), and the experience was disappointing for a project costing us nearly $16,000. While the installation crew worked hard and the materials are solid, the planning, communication, and honesty from management were severely lacking. Our salesperson, Billy, assured us the yard's grade was no issue. On installation day, the crew told us to have a gate, a large gap would be left under the fence on the right side of our yard. When we called the office, Jeremy claimed we had been warned beforehand, which was untrue. Only after we pushed back did they offer a "custom gate" to fix the problem -- at an extra cost. Because we refused to pay more for something that should have been planned correctly, we ended up losing a gate entirely just to keep the fence flush to the ground. There was no English‑speaking supervisor or project manager on-site, making communication difficult (we had to use Google Translate). The crew did their best, but they were put in a bad position by their own management. We ended up without a gate on the right side of our property unless we pay additional for a custom gate. So, despite losing a gate and access to part of our yard due to their poor planning, DanDale offered no price adjustment for no gate nor any other appropriate solutions. In the end, we upheld our financial responsibility; they did not uphold theirs. To date, they have made no attempt to follow-up with us or take any satisfaction steps. Despite what others have gone through, I cannot recommend a company like DanDale Fence.

Unfortunately, there is no "Zero Star" option. This has been one of the worst companies I have ever…read moredealt with. Stay the heck away from this company. I paid over $10,000 for a fence that probably should have cost no more than $6,000. Only SIX MONTHS after installation, several of the fence boards started warping at the bottom and lifting up. I called for what I reasonably expected to be warranty service and was told they would send me a QUOTE to repair it. A quote? After only six months? If they had used screws instead of cheap nails, I doubt this would have happened in the first place. What makes this even worse is that during the sales process, they were very critical of Home Depot and Lowe's fence boards, repeatedly telling me how much more superior their product was. Yet when they ran short of boards during my installation, I personally overheard the service manager tell the installers to go to Home Depot to get more boards. So much for the "superior" product the salesman sold me on. I finally told them I would fix the fence myself and would make sure anyone considering their services knew about my experience. I also called the original salesman, who had sold me on what he described as "bumper-to-bumper" 5-year warranty protection. When I questioned why I was being charged for repairs only six months later, his response was, "I never told you that everything would be covered." Really? The only people I have anything positive to say about are the installers. They were hardworking, professional, and I appreciated their effort. Frankly, they were the best part of the entire experience. As for the company itself and the promises made during the sales process: HALF A STAR at best. Buyer beware.

A+ service and workmanship…read more I requested a quote for a disposal and faucet replacement. After getting fleeced by the first person that contacted, I reached out to John. He was very clear and thorough in the communication leading up to the day of the appointment, including making contact the day of the appointment. Upon arrival, John and his son went to work immediately and finished the work in the estimated time he had stated. We are very happy with everything. I would definitely recommend him.

Response/communication. There was no follow up from the company after the initial contact. I can't…read moreevaluate the workmanship because I did not receive a reply when I asked for their availability to do the work.

I was impressed with how quickly they got in touch with me. For some reason he didn't understand…read morethat I was interested in getting a chain link fence, which I thought I was clear about, so that put things behind a little bit. I thought their price for the job was reasonable, even though I asked for a quote with one and two gates, but only got a quote for one gate. My husband wants me to get at least 2 more quotes before we pick someone for the job. That's where I'm at now.

Foxtail Fencing did a phenomenal job on our fence! They went above and beyond what we wanted. We…read morewent back and forth about getting a 6ft privacy fence, but with the gates and the quality of the work, it was definitely worth it.

No follow up...no actual phone number...just messaging back and forth on Yelp. No-show for the…read morejob. DO NOT RECOMMEND!!!

From the owner: I offer my tree and fence landscaping services. I want you to have a good experience.luread more

They just rebuilt our master bathroom following a major leak disaster. They did an OUTSTANDING job…read moreand were prompt getting started. We cost was very reasonable and well planned. The owner, Mike, was always available if we had questions or needed advise on the project. Those performing the work worked long hours and were very pleasant to work with. Our master bathroom was completed today and it looks OUTSTANDING!!! My wife and I highly recommend Quality Built Exteriors!

We're into our third year with our fence from QBE. We are on a corner lot and people are always…read moreasking about our fence. A year in we started seeing things that needed small repair; gapping, closures and caps all needed adjustment or repair. Meeting the owner did not reassure me that our issue would be resolved and they still are not. There was a lot of misdirected blame and no follow up. I will follow up and provide pictures. Customer service should be easy if you really care about your company.

Billy and Matt replaced our tree limb damaged 10' cedar gate and did an outstanding job. Billy was…read moreresponsive and honest about the job. Materials were handled easily and their can-do and on time work ethic is hard to find these days. Both great guys who do quality work. We will use them again for other projects.

Billy is the man! Can't beat the quality or the price! I've hired him multiple times and he never…read moredisappoints! This last fence job he did for me he did teardown and new fence up in 4 days! I've read some of the negative reviews, there is one thing you need to understand about Billy. Hes an old school blue collar worker. When you meet him youll understand. He may lack in some technological communication, but he makes up for that with the quality of his work. He is always busy, but if you're lucky enough to hire him, you wont regret the work that he does!

I bought a house back in May and had put off replacing and until I came across Craftsman Fencing…read more Let me tell you, I haven't been this please and happy with work I've had done with my new home until I had this fence done!! It's so beautiful and really transformed my yard so much!! I live on a corner lot and didn't realize how much the existing fence didn't give me privacy until the new one was put up. I also added fence along the back of the property hiding the tiny tacky chainlink fence the people behind me had. Now I have 100% privacy where we can enjoy the yard. Craftsman Fencing came in with the best quote I couldn't pass up. The workers are very professional and kept the area clean. I love my new fence so much that I decided to have them replace another section to tie it all in. I'm beyond happy with the work and still find myself just looking out the back window admiring my new fence!! Thank you Craftsman Fencing!

Matthew provided the most competitive quote. After the initial quote, he installed my vinyl railing…read moretwo weeks later. He and his assistant were very efficient and completed the job in one day. I really like that they cleaned up after themselves. He seems very respectful and patient.

Jim and Becca, his assistant, came out and met with us, took measurements and got the cost of the…read morejob to us very quickly. We didn't have to meet online for 30" or have a two hour in home meeting with both husband and wife present, yes some of the companies required that. Jim and his team of excellent guys came out and took down our old 20 year fence and replaced it with a beautiful cedar fence. They showed up on time, cleaned up everything when they were finished and the workmanship is beautiful. Becca also does a lot of the behind the scenes work, like writing up the work orders, estimates, etc. and helps keep things on track. She did an excellent job of keeping us informed of everything and updating us. I cannot recommend this company highly enough. Thank you, Jim, Becca, and all the team for doing such a great job for us. John & Sharon

Jim, Becca and the entire crew did a beautiful job on our cedar fence. They were so friendly and…read moreeasy to work with from the initial quite to the final touches that I requested after they were finished with the install. The communication was fantastic throughout the process. Great price and quality materials as well! We're so happy that our friends already used them and our family is planning to use them in the next month. We are just amazed by this beautiful fence that gives us better privacy and makes our yard look so elegant. Thanks, Jim!