My fiancé and I just recently moved here and Kiely was extremely helpful with our initial questions…read moreabout moving from out of state during the pandemic. Once we were approved, Kiely was prompt and guided us through parts of the lease that we unsure about and clarified everything. Overall GPM has been a great rental company and their online portal for renters is also very convenient and easy to navigate. THANKS KIELY! Rental property angel!

I am writing this review to warn others, especially those with disabilities, about what I believe…read moreare the discriminatory practices of this management company. My application was denied based on an Experian report that is full of fraudulent accounts due to identity theft. I provided an overwhelming amount of evidence to prove this, including: * An official FTC Identity Theft Report. * Police Reports. * Direct email correspondence with Experian. * Proof that Experian's own systems were compromised. * A contract with the law firm that is actively restoring my credit. * Notarized documents confirming my identity and the fraud. They dismissed all of it. They claimed my mountain of official proof was not 'valid.' While they were stonewalling me, they rented the unit to someone else. Let's be clear: their refusal was not about a lack of proof. I believe their actions were a pretext to deny my application and that I was discriminated against as a person with a disability, which is a clear violation of the Fair Housing Act. Creating insurmountable obstacles for an applicant from a protected class is illegal. Their behavior was not only unethical and deceptive, but I believe it was also unlawful. I am exploring all my legal options." They displayed "Moving the goalposts," and it makes their bad faith even more obvious. It's a classic tactic: they make a specific demand, you meet it, and they immediately pretend you didn't or invent a new requirement"! They are going to have to answer for their conduct because what they did was a total disrespect and they thought I had no clue about my Rights which they found out immediately after sending me an email telling me that the propery I was interested in was rented out when I was the only application the day before and the first to be processed so in order to have approved someone else they had lied about me being the only one whose applied or it just do happen that someone else applied at the same time but even if that's the case I still should have been approved I make $98,700 annually have nothing on my record accept traffic ticket from 2022snd My credit score was close to 800 in January 2023 and seventeen proof of all of that before I even submitted my application to prevent a delay on having to submit proof after my application was screened. So I was transparent from the start and then they turned around and tried to tell me they didn't receive the documents I sent that verify my claim of identity theft until after my application was screened so I had to send them a screen shot that shows the documents was sent on the 29th of July several hours before I even submitted the application and I also sent them the text messages I had with tricia asking for an email I can send these documents to because the off was to big to fit inside the application, so I proactively gave them everything that they needed before my application was even screen to prevent any of this so they acted in bad faith and to cover it up after I read them the violations that they committed by to somebody my application was supposed to be still was supposed to be reviewed and aesthetic. I'm taking accountability for they continue to tell me that the things that I'm sending wasn't enough so I was sending everything that they said they didn't have cause I have everything about this identity death situation because it's been happening off and on for years so I'm going to hold them accountable so I'm gonna do everything I have to do to get my I explained that I was in a critical situation. I've been paying for because my prior residence has a toxic mold present so I had to leave that place and been looking for another place, and since they told me, I was the only one with the application I because I know for a fact that I qualify for that unit, and instead of them being honest upfront, they kept dragging me along for a week and they are going to be held accountable for the money that I have occurred waiting on them to finally just be truthful and admit their but they let them know what they did that I see clearly what they did and no matter what I continue to deny it because they already unit out to someone else illegally I not deal with this company if I was and if you are of the hills trust me run for the hills

Kathryn is a phenomenal resource when it comes to selling or buying a home. She has some amazing…read moreconnections she can recommend to get your house ready for anything. She's clear, transparent and honest and always looks out for her clients. She has a great team of people to support too. Absolutely recommend her and her company for selling/buying or property management.

KJK Properties took over management of one of our rentals that had been mismanaged by another PM…read morecompany. When KJK came onboard, the house, both inside and out, was being destroyed by the tenants and their high energy dogs in a multitude of ways. Before hiring KJK we interviewed a number of property management companies. By the end, there was no question that KJK's owner, Kathryn King and staff stood out from the rest as exceptionally professional and highly informed about the most recent City of Portland landlord tenant laws. A win-win for everyone as long as everyone involved is acting in a responsible manner. Unfortunately the tenancy that KJK took over left the house a complete and total disaster. I've attached a few of the pictures below. These tenants, ELISHA M. and MEGAN W, unfairly left scathing reviews of KJK on both Google and Yelp when they got the 'Move Out Inspection' report that documented the filthy state they left the house in. The house (that had been fully painted with all new appliances and updates after the 10 year tenancy prior to this tenancy) was left a complete mess - trash /junk everywhere, pet excrement all over the basement are just a couple of the many examples I could give. Just to remove the junk and trash they left all over the property cost us $1200; $1600 to clean the filth and gunk they lived in and left for us to clean; Thousands of $ to restore the yard and irrigation system the dogs destroyed and the tenants left in piles. Unfortunately for us, I could go on and on. Sadly, as in this case, the Review system is flawed - there's no way to stop people from weaponizing or writing fraudulent reviews. For example, these tenants allege that KJK 'unfairly' mailed them a bill for the cost of damages. However, KJK did what we hired them to do - manage the end of the tenancy. The law very clearly dictates the guidelines property managers must follow. To do the 'Move-Out Accounting,' KJK simply followed the steps dictated by law: Compare the 'Move-In Accounting' and the dozens of associated pictures required as documentation, with the condition the tenants left the house in, also with the dozens of required pictures for documentation. Some of which I've attached to this review. If these tenants had simply picked up/ cleaned up after themselves and taken care of the property as any self responsible adult would, there would have been no bill to send. These tenants also allege that I the owner 'peek over the fence' and 'make unannounced visits.' First of all, it's illegal for anyone, including an owner, to come unannounced to a property under tenancy. That most certainly never happened. And why they think I the owner with 3 young school aged kids and a small business to run have nothing better to do in my day than spy on one of my rentals is beyond me. Perhaps there is an addiction problem in the mix with these former tenants? If so, that would actually explain some of the unfortunate things that happened under their tenancy. This group will soon find out when I take them to court for their damages to our property, that allegations must be supported with proof of some kind. Otherwise in the end it all comes across as what it truly is.... A group of irresponsible, immature tenants and their lies about being done to. When what really happened, is that these people didn't care one bit about how they treated our property or about their mess that they left for us to clean up.

I have never been more let down by a business than I was let down by Best Life. Run away from this…read morebusiness. Everything seemed really great BEFORE I had tenants, there was lots of open communication, she explained everything. I felt like we were partners. But then as soon as I had people interested in the house, I had NO INFORMATION given to me about any of the financials. I was not privy to their lease agreement, the amount of the deposit, anything. I was also not given any information about when payments would be disbursed until I reached out and asked. This didn't feel like transparency. I was finally given my first payment 12 days after tenants moved into my house. I received a very small fraction of what they paid on move in. This was expected! Expensive, but expected. What was not expected was the re-key fee that Best Life charged me. I left complete sets of keys, there was no need to charge me the rekey. This shouldn't have been a big deal, but I received nothing but defensive communication in response. No apology. She offered to remove the fee but didn't apologize, when I explained why I was frustrated she FIRED ME. That was it. I would have loved for this to be a great experience with no hidden fees--this business advertises pricing transparency--but instead, on my very first disbursement there was a hidden fee. Disappointing to say the least. ALL I NEEDED WAS AN APOLOGY, INSTEAD SHE FIRED ME. I have no idea what will happen to my poor tenants.

As a tenant, it can be hard to find a property manager who is timely, kind, and responsive - we got…read moreso lucky! Noelle was professional and went above and beyond to ensure our rental experience was as smooth and comfortable as possible. Highly recommend!!

I have worked with Living a room for nearly 8 years now, and they have managed two duplex…read moreproperties for me. Since I recently sold both properties, I am in a good position to assess their level of service throughout the process of onboarding, management and ultimately disposition of the property. LR makes it very easy as an owner. They take care of everything quickly, and are responsive to both my needs and more importantly, those of my renters. I had several managers responsible for my properties over the years, and most were very solid, and they handled the transitions from one to another very smoothly. I would like to especially recognize Ash, who was responsible for monitoring and arranging all maintenance on my properties; she is terrific! She was always very responsive and responsible, and answered my queries or made sure they were handled, even when she was on vacation. Moreover, she personally made sure to get things done quickly and to a high standards, both when required by the renters but also to help me get my second property sold. I will miss working with her in particular, and with LR in general. Very solid organization, and I highly recommend them if you need a property manager in Portland.

In response to my earlier 1 star review, Living Room suggested that our problem related to the…read moresecurity deposit. There was that issue, of course, because they made that process difficult. But, the big issues were the handling of their management duties. Here are some examples: They "inspected" the property at least 1x/year (indeed, I recall that paying them to do that was built into our contract with LR) but they did not note any of the multiple lease violations (e.g., three people living there when only one was on lease), furnace filter not changed - (ever!) - nasty and also very bad for the furnace, installation of window air conditioners by tenant without notice to owner in violation of law - and the tenants damaged two windows and completely ruined another in the process (which is why law provides that owner be notified so owner can arrange proper installation, which we would have done happily). Another example: a lease violation they did note at *every* inspection (e.g., disabling of smoke alarms) were not enforced - a huge insurance violation that would have been disastrous in case of a fire - someone could die and owner would be responsible - and even without a death, insurance would have an "out," which would cause horrendous owner headaches! And the penalty clause in the lease requiring the tenant was to pay fines for disconnecting the smoke alarms was never enforced by LR even though the violation was repeated. LR charged over $100 to replace a refrigerator pan to catch leaks/spills from the refrigerator with a plastic pan that was clearly designed for something else because it had an open drain hole in it (!) - and this "replacement" occurred after LR was informed we were replacing the refrigerator; they issued "normal wear and tear" reports even when tenants used of bathtub for dyeing materials and scribbles (presumably by their child) with permanent markers on bath enclosure left permanent stains (the move-out cleaning helped but did not fully cure the problem, so the tub and enclosure are still faintly stained); also included in "normal wear and tear" was damage cause to the wall/ceiling by burning candles in one of the bedrooms. Toilet seat covered in candle wax - replaced with a cheap plastic cover that was the wrong shape. LR did nothing for a long time about need to replace caulking in bathroom which, of course, could cause expensive water damage and mold, and when we discovered the problem, LR charged us for takeing care of that item -- and when we discovered the work had never been done, LR said, oh, too late to take that up with the company doing the work because we (the absent landlord paying a for property management) should have reported the problem right away. Two other issues with that: first, it's up to LR to be sure the work is done; second, it was their in-house maintenance folks who did the work! After we proved was LR who had been paid to do the work (note: they put the burden on us to review files, etc. to establish what they should have known), LR sent someone to do the job who did not do anything close to a professional job. Seriously. The joints in the bathroom were not sealed!! Also, LR said tenant reported a roof leak but LR did not check; rather just sent a roofer who came up with a very pricey contract - and when we asked about other bids, we were told we would have to pay LR 10% of the any other bid we accepted!!!!/.... Then - and this was very disturbing --- it turned out there is no evidence at that the roof was leaking then (and there have been no leaks to date). Too, paid for front door to be shaved down because tenant complained it was sticking; turned out really not problem with front door (except now a gap because shaved down) but problem was with security screen door, which LR never fixed -- we did that easy repair after LR was out of the picture. So, nope, our problem with LR is not about being unhappy with the laws concerning security deposits. Its about frustration - not to mention the substantial cost to us -- with dealing a group of people who always struck us as very nice folks but, at best, are simply too disorganized, and either do not know how to maintain property or enforce n lease terms or simply do not want to deal with the hassle of ensuring the property is maintained and that the tenants are complying with their lease.

Linah at Barnaby Property Management is a great person who is a rare and invaluable find as a…read moreproperty manager. I've been a tenant in a large shared house for over a decade and I have to be honest that I was NOT pleased at all when I got the news that our landlord - due to circumstances outside of his control - was passing the management over to Barnaby. After years of effectively acting as the property manager myself, I was worried that we'd find ourselves in a "there's a new sheriff in town" sort of situation and that the stability and agency I and my fellow tenants had enjoyed for so long would be turned upside down. There was an adjustment period, going from a very loose and organic means of getting things done into something more structured... but from the beginning Linah communicated her systems and expectations clearly and I have to say that I've been incredibly impressed by the experience. Thanks to her and her team we've been able to get issues taken care of that we thought we'd just have to deal with indefinitely. We've had foundation leaks, plumbing issues, and appliance failures, all of which have been addressed promptly and effectively. The landscapers and repair folks she's built relationships with are excellent and we really couldn't be happier with the results they're delivering. Just last week one of our refrigerators failed and I sent her a description of the ideal design my housemates and I hoped to end up with. She worked with the landlord and when the new unit was delivered it matched my request exactly. Linah expects you to work through her systems and to hold up your end of the bargain. My housemates and I have always cared for the house we live in as if we were our own, and despite what I think is fair to call an initial mutual skepticism, I'm now deeply grateful that Linah is looking out for us and keeping our tenancy moving along. If you're a good tenant, she'll be a great ally. I would, without any hesitation, recommend - and have recommended! - Barnaby Property Management to any property owner looking for a property management company with whom they can develop a lasting personal relationship. Not many tenants would speak so enthusiastically about their property management, but I feel that it's only right and reciprocal to express how thankful I am for the support they've provided and the relationship we've built. We just signed on for another year at this property with Barnaby, and while I hope that it's all smooth sailing, it's great to know that Linah and her team has our back through anything that may come up!

I talked to Lena P today about their PM services. she was very nice and spent 45 min talking about…read morevarious things about what they do. I have a current PM and I was considering switching soon. If you are looking for a PM try Barnaby PM.

I am so thankful I hired Scott and his team to manage my house when I had to rent it out during the…read morepandemic. Before I left the area and turned my house over to the tenants, Scott made sure I was covered in every possible way (another company in the area left me vulnerable in several ways so I changed course and went with Scott). He is so knowledgable about the industry and protects his clients from potential liability and troubles but he also cares about the tenants and has a very fair outlook on the process. While away, he kept me informed at every turn so when the tip of the apparently dying 60' tree in the front of my house blew off and fell on to the house, he was quick to act and get the tree removed (no small feat in Portland). In addition to that, he managed even smaller things like light fixtures and a faulty smoke alarm. I was able to sleep well at night knowing my house was in the best hands and I returned to it in perfect condition. Thank you so much, Scott for all that you do and have done. I would highly recommend Scott and Alder Property Management to anyone renting their house out. You will not regret it!

I am writing to share our experience with Alder Property Management Firm, whom we engaged with…read moremultiple times over the past several months, regarding serious issues involving their tenants. Unfortunately, every interaction we had with this firm left us feeling dismissed, unheard, and entirely unsupported despite repeated disruptions and safety concerns affecting multiple homes in our neighborhood. From the outset, the firm showed little empathy or willingness to help, and often acted as though our concerns were an inconvenience rather than legitimate reports from multiple affected households. On several occasions, it felt as though they would not take any action unless practically forced to, and even then, only after persistent follow-ups from more than one family in the immediate area. The tenants in question repeatedly caused significant disturbances that impacted four separate houses, both homes next to them on each side and the two homes directly across the street. This was not ordinary neighborhood noise; their teenage children would intentionally honk car horns late at night and early into the wee hours of the morning, shout up at windows to wake sleeping children, throw snowballs with rocks inside them at homes, urinate in neighbors' yards, flip down mail flags as they passed, and race their cars up and down the street. They even threatened violence and used homophobic slurs with one neighbor down the street. These behaviors were both intimidating and disruptive, and entirely out of character for our otherwise calm, respectful neighborhood. Despite this, when we reached out for help, we were met with responses that were at best dismissive and at worst indifferent. One example that stands out was being told by Scott that "car doors shutting are part of regular routine neighborhood noise," as though that explanation could account for the repeated horn honking, property damage, late-night yelling, or dangerous behavior we were regularly forced to endure and that forced three neighbors to complain. At no point did we feel that the Alder Property Management Firm understood the severity of the situation or had any genuine interest in addressing it. Instead, Scott's responses gave the impression that unless we presented them with "loads of bold and irrefutable evidence," they would make no meaningful effort to engage with their tenants or help restore peace to the neighborhood. This experience left us feeling unsafe, intimidated, and frankly abandoned by the very people who are supposed to ensure that rental properties are managed responsibly. Our concerns were not only valid they were shared by every household surrounding this rental. Yet the Alder Property Management firm treated them as though they were exaggerated nuisances rather than genuine community disruptions. What makes this even more disappointing is that minimal due-diligence screening could have raised clear red flags about these tenants before they were ever placed in our neighborhood. It is reasonable to expect that the Alder Property Management firm would perform the kind of basic vetting that helps ensure they are placing responsible tenants in a community. That clearly did not happen here, and the consequences were felt by every family living around the property. We believe it is important for others to be aware of how Scott at Alder Property Management Firm handled or failed to handle a situation that had a very real impact on our daily lives and sense of security. It is our hope that sharing our experience may encourage more accountability, better responsiveness, and a stronger commitment to supporting the neighborhoods in which they place tenants.

I've been using Portland Property Management as my property management company for my rental…read moreproperty in Northeast Portland. I've been renting the house out for the last 13 years and Portland Property Management along with the owner Matt, has been really great. They've helped me find good deals on contractors for upkeep of the house and they've done great background checks to find good tenants for the property. I would never rent to strangers that I found on craigslist or something like that. Professional background checks are necessary to find good tenants. Also, they have been great about keeping good clean records and accounting for all the 13 years of rental income and expenses... There's no way I could keep track of all that because I'm terrible with accounting and organizing financial data.

They took over a slumlord rental I had been in for more than 10yrs (owner paid $19k back in 2001 &…read morehad done very very little renovation / maintenance, only fixing things that put it in hard code violation). PPM did absolutely nothing to improve the conditions of the deteriorating home when they came on or after, only raised the rent multiple times & changed where the check was mailed / deposited. They did 1 single walkthrough to "check caulking" around the house. 2yrs later when it was time to move out after paying timely for 12+yrs, they not only kept 100% of the deposit, but claimed a seemingly arbitrary number of additional debt that was more than 1/2 above the price of rent. Absolutely fraudulent. Thankfully I own a home now, but it damaged credit / renting reports for one of my housemates who paid faithfully until he moved out 2yrs before I released the property. They're clearly about racking up properties, not about being invested in the spaces they are responsible for. The housemate is looking into litigation against them now for damages. Any company that just collects properties to collect on is going to have quality control failure. This is yet another, but with the possibility of intentional fraud.

Have you ever tried to find a rental house... in Portland?…read more That's when you need someone like Eric Lozano at Hanover and Townsend, especially these days when rental housing is difficult, to say the least! Eric is low key and cool to work with. After we got our new rental, there was an issue with the electrical system. An electrician was there fast, turned out to be a problem with the power company, outside our new house. Eric got the power company to appear with their giant truck, problem ended! When we were setting up our paperwork and all the details, everything was easy and without drama, even with much of it done while we were back on the East Coast. Being broadcasting people who move more than most, Hanover and Townsend is a good place to find a home! You can find some of the latest listings on Eric's FaceBook page... https://www.facebook.com/HanoverandTownsend

I've been with H&T for over five years now and have looked no further. This mom & pop style…read moreproperty management company is what you want if you are looking for clear, responsive management that continually takes both owner and tenant into consideration. As a landlord, the people part is the hardest in my opinion. I was happy to find a management company that works with the tenants and often finds middle ground solutions to issues that arise. Good tenant/good landlord relations. Tenants stay and bills are paid. Reliable reports and deposits.