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    X Nation Auto Group

    3.4 (22 reviews)
    Closed 10:00 am - 8:00 pm

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    Ruth was really helpful. I really recommend her and her team helped a lot!!!they made everything easy for us

    On December 4, 2023, I, Samuel Thomas, entrusted my 2018 Chevrolet Silverado to Xnation Auto Group for a transmission check-up. Little did I anticipate the harrowing events that would unfold. On December 5, I received the devastating news that someone had brazenly entered their premises and stolen vital components from my vehicle. Amidst the turmoil, I was unable to address the situation until December 5, as I was en route to my night shift job. The ensuing days have been marked by emotional strain, financial hardship, and a sense of vulnerability. In an attempt to find resolution and understanding, I, Samuel Thomas, reached out to Xnation Auto Group, only to be met with a lack of cooperation and understanding. Miss Victoria, the office manager, responded with accusations of harassment, leaving me feeling disheartened and helpless. I sought refuge at Vara Chevrolet for estimates on the damages, only to discover that the cost of repairs surpasses my means, and it fails to rectify the initial transmission issue I sought assistance I, Samuel Thomas, sent a resolution letter to Xnation Auto Group, desperately hoping for a compassionate response, but alas, my pleas seem to have fallen on deaf ears. This situation has left me in a state of profound distress, compounded by significant financial losses. The response from Xnation Auto Group has added an emotional toll that I, Samuel Thomas, find challenging to bear. I, Samuel Thomas, implore your office to intervene, not only to address the security lapse at Xnation Auto Group but also to foster a resolution process infused with empathy and fairness. The emotional toll and financial burden this incident has placed upon me, Samuel Thomas, are beyond what words can convey. Furthermore, I discovered discrepancies in the police report, adding a layer of confusion and concern to this already complex situation. I, Samuel Thomas, have attached documents detailing the estimates from Vara Chevrolet, the communication with Xnation Auto Group, and the police report, hoping that your intervention will bring solace and justice to this disheartening situation. Thank you for your consideration and understanding. Your assistance in seeking a fair resolution would mean the world to me, Samuel Thomas. WHERES THE FOOTAGE?????? What time was this done? Wouldn't they have needed all types of lights out there in order to make this happen? Didn't it take for someone to pop the hood of my truck and unlock it with the key in order to perform theses foul acts towards my vehicle?? How much time would it have taken to do something like this? Why does their police report say that I came back to them with $1500 when I don't even remember having a conversation about any type of money that I have for anything. Why are there lies in the police report? Why does it seem like they're saying I could have done this? Why are they asking me who could have done this to me? I have no idea who that or even hates me that much such a defamation of character instead of handling the situation at hand! I will never go to this company ever again, and I don't refer anyone to go to X nation Auto group, if they can't figure out how to secure our vehicles if we Left it to them for service. Our vehicles should be safe. and I'm not even going to lie to you guys. I actually loved X nation auto group until this happened. They are good at working with people, but definitely not protecting what's yours And owning up to their mistakes. I really hope that the owner of this company sees my issue and we come to a fair and just agreement.

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    5 months ago

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    11 months ago

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    3 years ago

    The customer service and vehicle was great!! Thanks Jason for all the help and getting me out of my crappy car and in to Mercedes!!!!!

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    6 years ago

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    7 years ago

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    7 years ago

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    Victoria T.

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    Review Highlights - X Nation Auto Group

    They were accommodating, very kind, and helpful!

    Mentioned in 2 reviews

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    Thanks to Robert Chapman, we had the best experience at Gunn Honda. Robert had stellar reviews, so…read morewe specifically asked for him. We were just going to look at Honda's, and ended up buying that same day. Robert answered all of our questions, and was very patient and helpful to show us the new features and electronics on the Honda Passport and Honda Pilot. We will be recommending Gunn Honda to all of our friends and family. If you want someone who will go the extra mile for you in service, knowledge and courtesy, ask for Robert Chapman. As an added bonus you can get dropped off and picked up at Costco and La Cantera as you wait for your vehicle to get serviced at this dealership.

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    I had an excellent experience with the Cavender Toyota Service Department, today. My service…read moreadvisor, Mr. Andrew Hall, was professional, courteous, attentive, and extremely helpful throughout the entire process. He clearly explained the services my vehicle needed, answered all my questions, and kept me informed about its progress. I especially appreciate Mr. Hall's kindness in arranging a rental vehicle for me while my car was being serviced. This thoughtful assistance made the entire experience convenient and stress-free. I truly have no words to fully express how grateful I am for the way he worked with me and ensured that I was well taken care of. Thank you, Cavender Toyota, for your outstanding service and wonderful staff. A very special thank-you to Mr. Andrew Hall for his professionalism, patience, and exceptional customer service. I highly recommend him and the Cavender Toyota Service Department!

    Five Stars! Highly Recommend Robert Alcoser! I had an incredible experience working with Robert. He…read moretruly went above and beyond to help me find the perfect vehicle for my daughters. Even though the weather was absolutely terrible and pouring rain, Robert didn't hesitate for a second. He walked the lot, braved the storm, and made sure I found exactly what I was looking for. His dedication, positive attitude, and outstanding customer service made all the difference. If you are looking for a new car sales Consultant who genuinely cares about his customers and will do whatever it takes to help you, ask for Robert. Thank you so much for your hard work!

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    If you're looking for a quality used vehicle and want a sales agent who truly listens to your…read moreneeds, I highly recommend Yordan Diaz at Red McCombs Toyota on W. Interstate 10 Frontage Road in San Antonio. When I purchased my vehicle 7 July 2026, my priorities were reliability, safety, modern technology, and practicality for my twins as they continue their college years. Yordan took the time to understand exactly what I was looking for and matched me with a vehicle that checked every box. His knowledge, honesty, and no-pressure approach made the entire buying process easy and enjoyable. I also want to thank Sam in Finance, who made the financing process smooth, stress-free, and tailored to my situation. Together, they provided exceptional customer service from start to finish. Yordan is a true professional and an outstanding representative of Red McCombs Toyota. I wouldn't be surprised to see him promoted in the future because of his dedication to his customers. If you're shopping for your next used vehicle, ask for Yordan--you'll be glad you did! ~Carmen Ramsey

    I took my car to be serviced (unknown maintenance light). When I checked in (12:20p), they said it…read morewould take 1:15. I told them I hadn't eaten yet, but I could wait until then (1:35p). Five minutes later, they explained what they recommended to be done. I selected the items I wanted done and went back to the waiting area. No indication that anything selected was going to take extra time. About 10 minutes later (12:35p), I had some questions, so I went back to ask the tech. That's when I discovered he had left for his lunch break. A coworker helped me get the answers, so I sat back in the waiting area until 1:35p. At 1:50p, thinking the tech would be back from lunch, I went back to see how things were going. The problem was the tech was still not back. I asked his coworkers how much longer my car was gonna be. They told me it would be another 20 minutes. When no one came to get me by 2 PM (I was really getting hungry), I went looking for my tech again. He was still out to lunch and the coworkers said my vehicle was still being worked on, with no specific time given. I checked again at 2:30p. My service tech was still gone (it was now a 2-hour lunch break) and all anyone could tell me is my "vehicle was still being worked on." When no one had called for me by 3 PM and the tech had not returned, I went to the cashier station and asked to speak with the service or general managers. After about 10 minutes, the service manager appeared and asked me to come back to their office. I told them everything that had been going on. They looked on their system and saw my vehicle was still being worked on. They called back to the service bay to see how much longer it was going to be. They told me "35 minutes!" They then tried to admonish "me" for not knowing that the items that I had chosen would take "a couple of extra hours." I explained that they shouldn't expect customers to know their business and realize the items would add 2 more hours to the time quote given. When I asked them if it was normal for their service techs to take 2-hour lunches, they said that the tech "probably saw how long it was going to take my car to be done and he went to lunch as long as he could until my car was done." I asked them, "If he knew it was going to take that long, why didn't he tell 'me' so I could've at least gone home and gotten some lunch? Is that the way everyone there does business?" I told them their customer service was terrible and I was not happy! I was disappointed with the manager, because they tried to make the whole thing "my" fault, despite their tech giving me a time estimate, never updating it, and disappearing for over 2 hours! It sounds to me like the management there needs some remedial training on how to "treat customers right!" I find it ironic that all their marketing says how well they treat their customers, yet when they don't, they don't even recognize it! By the time my car was finished, I had waited 3 hours. When I checked out with the cashier (the cashiers were very friendly, understanding, and treated me very respectfully), they told me my car was waiting outside with the key in the ignition. I walked outside, where the car was supposed to be, only to find that it was nowhere in sight. It was "not" waiting outside. One of the coworkers made an extra effort to go find it. After a quick search, he disappeared back inside the building. Suddenly, someone drove up with my car. They were driving right past me, so I waved them down. The driver asked if it was my car and I told him it was, showing him my paperwork. I told him everyone said the car would be waiting for me outside, and wondered why he was still driving it around. He told me he "likes to test drive cars after they come out of the service bay" (that's fine, but everyone thought that that had already been done). To me, it was just another wasted 5 minutes of waiting around, wondering where my car was when everyone was telling me otherwise. All in all, this whole ordeal was one big hassle! This organization is disorganized, does not value its customers, and does not live up to its marketing!. I feel like I was just an inconvenience to them, especially when I spoke up and asked what was going on once I realized what they were telling me was not true. Instead of being there for 1:15, like I was promised, it took 3 hours! Had I known, I could have gone home and gotten something to eat (they provide shuttle service when you have a long wait). Instead, they made everything convenient for them; not me, the paying customer! I'm sure there are other Toyota dealers out there who treat you better than I got treated today!

    X Nation Auto Group - car_dealers - Updated August 2026

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