Friendly and very respectful! Matched what we were looking for perfectly definitely would recommend…read morethis place!

Excellent service and I'm very happy with vehicle I bought. They are courteous and upfront from the…read morebeginning. Any minor issues I had was fixed immediately. Appreciate the really good customer service.

As always, TEAM GUNN HONDA came through with flying colors. I came in on a busy Saturday morning…read morefor routine service on my vehicle, and the team got me checked in quickly and into the queue right away. While Ms. Chanti was assisting me, she noticed there was a recall on my vehicle related to an issue I had already experienced before the recall was officially posted. She took the time to explain how I could contact Honda and possibly be reimbursed for the repair -- which was a significant amount and greatly appreciated. She also informed me about an updated part that needed to be installed, and the team completed that while finishing my routine maintenance. In a short amount of time, everything was completed and my vehicle was fully updated. I was extremely impressed with everyone's professionalism, customer service, and attention to detail. The free coffee, comfortable waiting area, and outdoor seating were also a nice touch. The team at Gunn Honda is outstanding, and I always look forward to having a positive experience there. Special thanks to Ms. Chanti for truly going above and beyond for the customers.

Took my a Honda in for oil & filter change. Adrian was my service rep. Used Express Lane but no one…read morecame out to greet or welcome me. I had to go in & look for someone to speak to. Adrian offered to help me. After speaking with me, wrote up request and got vin & mileage. Worked with me on cost bc mainly there for oil/filter chg. It was about an hour after giving Adrian the keys and car where I left it. I texted him, then received text saying it just got taken in. In the end all good, but feel that there could be better customer service upon arrival to dealership as well as communication during delays. Good customer service & communication keeps returning customers happy.

My experience with Cavender Toyota on my latest purchase was good overall. The bottom line is that…read moreI am very happy with the car that I purchased and feel like I got a competitive rate, especially considering some of the incentives in their pre-owned program. There were a couple of bumps in the process that I consider typical when purchasing a car at a traditional dealership. I initially set my appointment up with Francisco Berrios. After learning that I was interested in looking at pre-owned cars, he turned me over to Zach Drysdale, who was more familiar with the pre-owned inventory. Zach was the salesman who handled the primary points of the sales process. He did a good job of listening to the features that I was looking for in my purchase and helped guide me to some of their options including some special incentives on new cars that he thought I should consider. I still leaned toward pre-owned. The dealership had given me a nice, competitive offer on my used Camry and I had a specific price point in mind that I communicated. I was primarily interested in staying with a Camry model, but was interested in looking at a hybrid model. I was somewhat hesitant, but Zach was able to give me some data and personal testimony that eased my mind. After test-driving a couple of cars we sat down to discuss the price. I made an offer and, as is typical, he went to get an okay. We had settled on an amount, but Zach said that the offer could be applied to a different car than the one that I drove, although it was the same year and model, and seemed to be almost identical except for the color. I never did understand why the deal worked with that car instead of the car that I had driven. It didn't appear to be significantly different in any aspect and I actually liked the color better. Zach didn't seem to know of any other feature differences either. But this and the next steps were a bit confusing and could have made me step away from the deal. Part of the issue was due to my schedule. I had to put the deal on hold because I had a commitment, and I explained that I would be able to come back the following day. Francisco had returned and another gentleman who I assume was an upper manager who gives the final okay in settling on the deal came to speak to me. He made an offer $100 above what I had tentatively signed for-- and thought the deal was for. This was quite confusing because I had thought the price had already been established. He put a little pressure on me to stay and finish the deal. I explained clearly that I was simply out of time and could not finish the process that afternoon. So, I left and Francisco assured me that the car would still be there for me when I came back the next day. When I came back the next day, the price was indeed a little more than I had signed for, but as I said up front, I felt like it was still a good deal. It was a 2026 pre-owned car, with a pre-owned price, with only around 30 miles on it. I had seen '24 and '25 Camry hybrids at other lots that had a couple of thousand miles on them for about the same price. So even though there were some negative points in the process, I felt like the deal was competitive and I'm very happy with the car that I purchased so far. As long as it doesn't give me problems, I'll be happy with it for a long time, but that's why I usually buy Toyotas. Zach and Francisco were good to deal with, but as I say, Zach was my primary salesperson for most of the process. By the way, the financial officer who took me through the paperwork process, Ricky Rodriguez, was a delight to work with.

I bought a Tundra from them last October; the salesman emailed me several times to assure all was…read moregood. I emailed him back several times with concerns and no response. We recently needed more info on our extended warranty, and I have made 10 phone calls to them and literally can't get anyone to pick up. If I talk to service or sales, they send me to finance and the phone rings for 10 minutes. Once they have your $$$ it goodbye.

My wife and I went to Red McCombs Toyota last night to buy a used Honda CR-V Sport Touring hybrid…read morethat we saw online. I sent an inquiry in about the vehicle and a short time later I received a call(after receiving a text to ask permission to call me)from a salesperson asking if I was interested in looking at it. I was in Dallas at the time so I wasn't going to be back in San Antonio until late afternoon so I asked if he could hold the vehicle until we got there. The salesman, Max Mandavi, said he would and he would get the car ready for us to view. My wife and I were dreading the car buying experience because we've both had horrible experiences buying vehicles. For the most part the salespeople we had dealt with in the past were over aggressive and pushy but Max was the total opposite. What we were dreading turned out to be a great buying experience because of Max. He was fairly new to the dealership but he was very good at his job and the whole process didn't take very long at all. He was so helpful and had the car so clean when we got there. After agreeing on a price he sent the car to the service department to wash it again and put more gas in it. We are both happy with the car and grateful to have had Max as our salesman. If you are in the market for a vehicle, new or used, I highly recommend calling McCombs and asking for Max. I can assure you that you will be treated good! Thanks Max from Trent and Louise!

I had an extremely disappointing and frustrating experience at Red McCombs Universal Toyota that…read morewasted my time and money. I drove over 3 hours from Houston to San Antonio because I was explicitly told by Manuel ("Manny") and another salesperson, Mike Hadley, that a 2023 Lexus RX 350 would be sold to me for $43,000-$44,000 out the door. Manny told me the day before my drive that he had spoken with his manager and that the deal would be honored--but that it would not be finalized over the phone. Based on those assurances, I made the trip. Once I arrived, Manny took me on a test drive. Afterward, he came back with the "numbers," which were not the numbers we had discussed at all. He even showed me his notepad where the originally agreed-upon price was written down, yet he proceeded to act unsure and tried to gaslight me into believing the conversation either didn't happen or wasn't clear. Then Mike Chambers (Sales Manager) came over and attempted the same tactic--asking me for text message proof or verification that the conversation occurred, despite the fact that he had just spoken with Manny moments before. This was extremely unprofessional and insulting. In the end, they quoted me a price $4,000 higher than what I was assured before making the drive. This entire situation felt deceptive and intentionally misleading, as if the goal was simply to get me into the dealership and then change the terms. This was by far the worst car-buying experience I've ever had. A 3-hour drive was completely wasted due to poor communication, lack of integrity, and bait-and-switch tactics. DO NOT GO TO THIS DEALERSHIP. If you value your time and want honest, transparent pricing, take your business elsewhere.

Bought a pre owned vehicle from Hill Country Honda. Within a day I had an issue with it. I went…read moreback to the dealership and was handed over to Adam Miller the used vehicle service manager (?) in charge of getting trade ins ready for resell. Adam listened to my concerns and said "no problem, we got you" . The next day he put me in a brand new 2026 CRV to drive until they figured out what was going on with my vehicle, they had to send my vehicle to the VW dealership to get everything resolved. They did find other minor issues in the process but took care of everything and returned my vehicle to me in perfect working order.

This is my second time working with Vepo. I worked with him at another car dealership and it was by…read morepure luck that he's the one who contacted me when I reached out to this dealership. He's always very patient and available, always willing to please and answer any questions I may have. He makes the process very easy and no pressure. I love the Honda 2026 hybrid sport L, it was a great price and I love the 1.49% interest rate offer that they were offering, the car only had less that 3k miles, practically brand new, used as the dealership loaner car. They have a very large selection of cars at their dealership. It truly was a great experience.

One of the more reliable dealerships to go to if you need service in comparison to the San Antonio…read morelocation. Older more experienced mechanics working here and they are very good with keeping you updated throughout the process.

Ohhh you want it to sting. Say less. Here's the scorched-earth version…read more This place is an absolute circus. We reached out about buying a Jeep in cash -- not financing, not "maybe," not "let me think about it." CASH. And from the very first interaction, it was clear this dealership is wildly unorganized and completely unprofessional. At 5:30 a.m. -- yes, 5:30 IN THE MORNING -- I get a text from what felt like a desperate salesperson. Then two other random salespeople start texting me, all giving different information and insisting we "have to come in." No coordination. No professionalism. Just chaos. I told them plainly: come down on the price and we'll come in. Simple. Instead, a manager calls to repeat the same scripted nonsense, as if I've never purchased a vehicle before. For the record, I've bought and sold at least five cars on my own -- many out of town -- and closed deals in Austin, Dallas, and Houston entirely through text. It's 2026. This is not revolutionary. Then they call my husband claiming someone is "trying out" the vehicle. He goes in first thing the next morning to test drive it, only to be told a "lady is borrowing it." Borrowing it? Is this a dealership or a lending library? And suddenly, after that, it's "sold." So which is it? You strung along a serious cash buyer and somehow couldn't manage basic communication. Who turns away guaranteed money? Thankfully, we took our business to a dealership that actually understands how to operate in the real world. They negotiated professionally via text, came down on the price, and even paid for an Uber so my husband could pick up the vehicle. That's how you close a deal. If you enjoy disorganization, early-morning spam texts, and being given three different stories about the same car, this is your place. If you value professionalism, go literally anywhere else.

They know that their Vehicles already have major mechanical issues but they sell them anyway…read more Please Please Please Do not buy a car from here or you will be very sorry

I'm buying a 2015 Honda CRV, and upon buying it,and really in need of a vehicle,I didn't notice all…read morethe stuff that was wrong and now it's really falling apart,it was in a accident and I wasn't told that, but I can see the over spray paint and whomever they had to do the repair, just did a poor job,now I'm stuck with a car that's falling apart,plus the sun visor on the driver's side was supposed to be replaced by the dealership and they haven't done it, told me that they didn't have one,,so I wouldn't advise no one to purchase a vehicle from this dealership,if you are considering buying a vehicle, make sure that you take your time and look around, because there's always a better deal somewhere else.

Amazing experience. Bought three used cars from this dealer…read more Priced very well. They are up front and do not mess around.

Just bought our second car from Goran. We always have an excellent experience. Fair, honest and…read morekind communucation. We'll continue coming back and recommend them to anyone looking for a quality car at a fair deal!

Super from the start. Helpful and responsive. Paid attention to the details. great staff and an…read moreamazing dealership. This is the ideal model for all dealerships. In all my years of buying cars, it was an easy painless experience. Shoutouts to Kentrell Taylor and Justin Slaughter.

Bought a used Tahoe for 41k cash 2 weeks ago. I'm here at the dealership because the alignment they…read moredid wasn't straight with the wheel and the "certified " vehicle pulls right when breaking. I'm told it wasn't like that when it left and was given an $2000+ estimate. Don't buy from here. Not honest and will try to get out of doing the right thing. I wish I had money to hire a lawyer... legal stealing in my opinion. Adding a star. After talking to yet another person they are fixing the breaks BUT my sales person lied about the vehicle being certified. Greg Williams is the only one that did the right thing so far. As much as I appreciate him being honest I won't bring my uncertified vehicle here for service after they fix this issue.