Product Rating:
Zero Stars
Customer Service Ratings:
Five Stars
Prices:
Five Stars
So, what does that mean? Why do I give this location 1 star?
First of all, because a chinese lady named "Nicole" led me to believe that she was giving me a wonderful deal by first dropping the price of a pair of glasses by $20, then, $40 and finally $80 and she would throw in a free set of lenses.
Most legitimate eyeglass locations require a prescription to produce a pair of seeing eyeglasses, to do so without a prescription would be FRAUD and against medical board practices.
While I was caught up in the happiness and gratitude towards Nicole for the GREAT deal, I didn't stop to think about how legitimate the whole situation was? I was obtaining a pair of $300 Marc Jacobs glasses for $200, lens included!!!
It wasn't until I put on my amazing pair of brand new designer brand glasses that something didn't seem right.
I kept seeing blurry. "Nicole" told me that this was because of the new frame. But I insisted that the Channel frames that I purchased from Lenscrafters where the exact same shape! I even showed her a picture! She insisted, no they're wider. Then, she went back and told me that it was because they weren't anti-glare. And, after this, she insisted that it was MY fault because I didn't know my prescription. The same prescription I've had for 15 years!!!
After this, she ripped the glasses out of my hands and told me to leave. That if I was causing so much trouble over a pair of glasses that she had gone out of her way to discount it. She insisted on me giving her back my debit card because she wasn't going to give me the glasses. And so, I handed it to her. After that, I asked her for the receipt of the refund. She said, no purchase no receipt. No transaction. But after this lady started acting out of control, the only thing that would make me feel at ease after she's stuck her greedy little claws into my bank account.
I took the "fake prescription" off of the glasses tray and tucked it into my back pocket. She started screaming at me to give her back her receipt! WHAT??? She's denying me a transaction receipt showing a charge or refund... she's holding my debit card hostage... and now she's screaming, I mean SCREAMING at me at the top of her lungs to give her back her receipt. I ran out of there with her husband yelling at me that they're going to call the police. What are they going to tell the police, I thought? That they have fake goods and MY debit card that they wont return.... I kept running. I got online to my bank's website from my cellphone and cancelled my debit card. Then, on Monday I filed a dispute for a refund.
I'm on the verge of reporting this group of frauds to the optometrist board, etc. etc.
Stay away!
The reviews on this page are probably from "Nicole" and her husband.
Mine is not.
Stay away and be careful.
So, if you want cheap prices, excellent customer service, and junky products! Go here... but the thing is, the moment you call Nicole out on her bluff, you're going to unleash a demon!!!! read more