We had a really good stay here. The location is great. Chipotle is right across the street, Walmart…read moreis about a block away, Starbucks drive-thru is right next door, and there are several other places to eat nearby. Very convenient if you don't want to drive far for food. The staff were friendly and kind across the board, from the afternoon staff to the evening staff. Breakfast was just right, and the woman handling breakfast that morning, I wish I'd gotten her name, was great. She was taking care of breakfast while also doing double duty helping with housekeeping and rooms. When I went downstairs to ask for more towels, the morning staff was very accommodating. The only hiccup was checkout. We had requested a late checkout, and our app showed our checkout time as 4 p.m. But at 2 p.m., Dennis knocked on the door to tell me I had to leave. He was kind about it and explained that his manager had left notes saying we were supposed to check out at 2 p.m., not 4. The problem was that the change was never communicated to us. No email. No message. Nothing documented that we could see. All we had to go on was the app saying 4 p.m., and I had planned meetings that afternoon around that checkout time. So if you're staying here and request a late checkout, I would recommend confirming the time and getting it in writing before planning your day around it. Everything else about the stay was great. The communication mix-up at checkout was really the only thing that fell short.

If you are looking to stay in a Dark, and when I say DARK bring a Flashlight because this is the…read moredarkest hotel there is, and did I mention dated? Look at the picture with the Fireplace entrance and multiply that dated situation X 10 when it comes to hallways and everything in the room. If this were to close after today I'd have to ask why they waited. There another hotel in town by this chain so maybe they are better but definitely look at website photos and know that what the hotel could have looked like, and to think people paid up to $500 per night this past weekend screams the word Highway Robbery.

Every time I come to Stillwater I try to stay at the Best Western. I have been in Stillwater at…read moredifferent times of the year and every time the service was good and attentive. This last time between (May 12-18) it seem to be a little over whelming for the workers. Two times during these daate my room was not made up and the room I was in is starting to become worn out, Cracks and caulking near the shower are starting to look worn out and a Towel pool fell to the floor after I tried to put bath towels on it . The manger and desk staff are attentive to my needs, but the house keeping seemed over whemled.

The bathroom smelled like sewage which seeped into the room. It was unbearable. We had 4 nights…read morebooked but left after one night with no refund.

We checked in close to 1am in the early morning of Sat Feb 14th. We had left Friday from Austin…read moreand driven 6 hours to Stillwater after working all day. We got checked into room 209. It reeked of mildew, musk, and chlorine. The shower was leaking, the dressers draw caused a trip hazard and wouldn't close. The electronics were all over the place. The room was a complete dump. I went downstairs and told the guy who checked us in and he insisted that he look at the room. He looked and agreed it was a mess. He told us there were no other rooms available even though there weren't many cars in the parking lot. He offered to send us to the Springhill Suites instead, but it is on the outskirts of town instead of a 15 min walk to Gallagher Iba. We told him we would switch to a Hilton which is where we typically stay and wanted s refund. 20 minutes later he came back and magically found us a room. The room was better but the AC thermostat wasn't working properly. The guy who checked us in looked at it and said he didn't know how to work it. He never offered to send a tech up. Dennis who he was on the phone with was super nice and said he would try to either get me a discount off the price or Mariott reward points. I even told the two women who checked us out on Sunday what happened and they said they would look into it and I wouldn't get a final receipt until it was finalized. I got an email receipt 30 minutes after I left town. There was my answer. They gave the impression that the hotel owner was cheap and probably wouldn't do anything. The place is a dump. The pool was closed and there was no mention of that or that they were doing a remodel on their website. Definitely wouldn't not recommend. I left a bad review and Chet Patel reached out. His email is solankichetansinh@yahoo.com. His employees apologized for the bad experience but advised that Chet was cheap and would not reimburse me. I think Chet initially took offense but quickly overcame his cheapness. He told me he would refund my visit but after several responses where he said he would refund me, it just never happened. It showed what a cheapskate his employees told me he was. I would never stay here!!!

I was somewhat disappointed by my stay at Fairfield 4/21-24…read more Pros: location close to OSU campus Staff was friendly Cons: needs maintenance The water in the tub didn't drain very well The lamp was broken Apparently they only offer housekeeping service every other day. They did not come on the day they were supposed to so I mentioned it to an employee who tried to explain that they only come every other day. I then explained that I checked in on Friday, so they should have come on Sunday. She then stated she would bring me towels and remove the dirty ones. I left for several hours and told her no hurry. When I came back they had never come. I ended up asking for a laundry basket to put my dirty towels in and get a couple clean ones.

This hotel was really nice... it was clean, had a hot breakfast, pool was small but very clean!!…read moreRooms were nice as well. We would stay here again.

I can handle old or worn; however, these were the least of the issues with this dump. The smell in…read morethe room was a mixture of smoke and pet urine. The room was filthy. I'm pretty frugal but gladly walked away from my non refundable two night rental and found another place to stay.

Looking for a room that smells like dog and the refrigerator don't work? Your search is over!…read more GAME OVER

Super friendly staff at check in. A great location next to many places. Room was amazing and super…read moreclean! Highly recommend to any traveler.

This place is amazing. They have perfect customer service. They send a text message to make sure…read moreyou have everything you need. They have free breakfast buffet in the mornings and the lounge downstairs is fantastic.

I stay at the Atherton on special occasions even though I live in the same town as its location,…read morebut it's a wonderful experience every time! I always get a peaceful night's rest and a great view every time! The bathroom is terrific! The breakfast is amazing! I have zero bad things to say about The Atherton Hotel!

Do not stay here. The hotel changed names and refused my paid with points via Capital One…read morereservation. They took a cash customer instead. Staff were rude and stated they were full. This was May 115th at 11:30pm. I had to purchase a new room with cash for $466. I would never recommend this place regardless of its name. Now it is a Comfort Inn. Capital One was good with the refund.

There was rat poop. Found bed bugs. Poor service. Barely drinks in the refrigerator to buy.read more

During my stay at the La Quinta Inn & Suites Stillwater-University Area, housekeeping moved a…read moredresser back into place I had moved out to plug in my ps5 while I was away from the room. My PS5 was connected to the television, and moving the dresser caused the HDMI cable to become pulled tight. Afterward, the PS5 no longer worked properly, and the HDMI port appears to have been physically damaged. I calmly reported the issue to Assistant General Manager Clint Castoe and asked the hotel to take responsibility or at least document what happened. Instead, he immediately blamed me. He claimed that "loss" and "damage" were the same under the hotel's policy, even though the written language referred to loss of personal valuables. He also told me I had not used common sense by plugging in my PS5 and said I had no right to move furniture in the room. When I calmly asked him to show me where the hotel's written policy said guests could not move furniture, he became visibly angry, turned red, and told me I could go back to my room, check out immediately, or he would call the police. I remained calm the entire time. I did not threaten anyone, raise my voice, or cause a disturbance. I was simply asking management to address damage that occurred after housekeeping moved furniture in my room. What upset me most was not only the damaged PS5, but the complete lack of professionalism, accountability, and basic customer service. Rather than investigate the situation, complete an incident report, or speak respectfully, management became defensive, insulted my judgment, and used the threat of police to end the conversation. I am truly blown away by how this was handled. Guests should be able to report property damage without being blamed, talked down to, or threatened. I would not recommend this location based on the way management responded.

This was an overnight stop - but we made the mistake of staying here on a Saturday night of a…read moremorning home football game. The walls are THIN. Guests in the room next to us were there to party - QUITE noisy until they left to hit the bars around 10 pm. They returned after the bars closed - again, quite noisy, to the point we could hear what they were saying. Called front desk at 3 am. Elijah was very understanding and said he would talk to them. At 4 am, we finally turned our AC fan to high and constant to cover the noise to a point we could get some sleep. Checked out at 6 am. Elijah did try to call them and knocked on their door with no response. Room itself - adequate. Staff - helpful and professional. However, we will NOT stay in Stillwater if there is a home game - lesson learned.

What a big disappointment!! I picked Holiday Inn because it had always had such a great…read morereputation!! What a run down disgustingly dirty property. No pride in ownership nor pride in hotel reputation! The room smelled musty like it had been closed up for a while. The pool was dirty and the deck was filthy. The hot tub was broken and so gross!! Even if it is broken it should be cleaned. So gross!! There was a lot of food wasted at breakfast. I ate at 10 am and the breakfast closed at 10:30 am and all the chafing dishes were full. Such a waste of food. The only redeeming quality was the staff but even they didn't care about the property. I had seen the pool and asked if someone was going to clean it. I was told yes but hours later it was still filthy!! I wish I had read the reviews before booking. Priceline will sell you any piece of poop room. They don't care!! DO NOT STAY HERE!!!

So we drove 15 hours plus from West Virginia to move my daughter into OSU, drove through storms and…read moretornado warnings. My Dad made a $954 reservation and bc we didn't check in by 3pm yesterday, Even though he booked for the other days, considered a no show. Lost his money and we have no rooms. Even after he spoke to a customer rep and they said it was ok when he explained the situation. No stars for this hotel. I'd give a few minus

Very nice property. Extremely nice and helpful staff. Nice breakfast buffet. Clean room quiet…read morelocation. Restaurant and bar on premises. Traveled with a small dog very accommodating for him. Clean room clean shower. No complaints will be staying again in the future. Highly recommended. Walmart super center located next door

What's up with hotels in Stillwater? Why are even the good chains, like Holiday Inn Express,…read moresubpar in this town? The guy who checked us in was very nice, and on our way to the room I expected it to be a good stay. But honestly, the room was used and abused and not in good repair. Toilet paper holder drooping; the roll was barely hanging on. Fiberglass shower pulling away from the nearby drywall. Very dirty shelf in the closet. Ironing board with dark residue all over the cover. Flap on the A/C broken off. Etc.