This place had terrible service. No one wanted to help. The one guy was laughing and then outside on his phone, the girl with eyelashes did not really know much about running shoes, and the third guy said "we have many options" and pointed in the direction as to where we should go. Worst customer service. Will be going to Dicks for shoes! read more

Bought a pair of shoes in June and its been a little over two months since ive had them and due to a defect in one shoe is coming apart. And because wss in store and online 30 day policy they will not offer any assistance on fixing the issue. A defect in a product they sell should not be covered by this 30day policy. Just beware. Im out 120$ and pair of shoes. read more

WSS - Defected shoe. Stitching coming apart - Shoe Stores Near Me - Stockton, California

Whatever that lady's name is working the register there with the long nails big lashes tattoos needs to fix her attitude. I don't know if she needs a day off or something, but she's at work and she doesn't need to be acting like that to her customers. I asked her if I can use a coupon. She was snobby about it and was like we can see about that and then says like oh yeah no you can't and then I asked her if she can keep my boxes and she's like oh no you have to take that box with you we can't keep those I don't know who hired her with that attitude, snobby bitch just cause you work in Stockton doesn't mean you need to act ratchet to your customers lol read more

This store is huge first of all, and the selection was outstanding. With a variety of price points, seemed like something was available for every budget. The store was clean, organized, and well stocked. The staff was outstanding when we asked for help, they were talkative and seemed to know the store well. Plus there was hardly any traffic unlike the mall. I highly recommend this business. read more

Great customer service I had called from another part of town. They did a stock check for me held some shoes where communication, friendly smile as I walked in was greeted, which is always a plus when I'm walking into a location shows me that my money is valued there, and my presence read more

Please read before going into this store!!! Warning do not buy from this store if your going in to buy a gift for a family member or friend. OR PERIOD DO NOT BUY FROM THIS STORE!!! Terrible service.... My mom and I went into the store to exchange a half a size up from what my mom and I got him for Christmas and immediately walked in and had all eyes on us with no greeting. The security guard immediately came up to us and took the box out of my hand and told us that we can't exchange unless we had a receipt or a phone number. when we went to put our phone number in and the card that it was used with they said there was no record of purchase even though we have a bank statement that showed we had previously paid $200 at that store. Going Forward my mom wanted to make sure that I received my Christmas present so purchased another pair shoes in my size and when she put in the phone number all of a sudden there was an account but still no record of the one of the ones that were paid for already. We called corporate and they let us know that it was in the managers discretion , they could've been exchanged they just chose not to. Completely dissatisfied with WSS and the whole corporation. read more

WSS - Jordan jump man pro - Shoe Stores Near Me - Stockton, California

Really terrible customer service. Cashier never greeted us even when I said hello. Blatantly ignored myself and the next customers. No eye contact. Just kept talking to another employee about how they should go out that night. Employees on the floor were basically not doing anything. They would "go look for a size" and never come back. The only good customer service came from the guy at the door. Shout out to him. He was nice and very helpful. read more

Came in to buy these black & green Puma shoes, they only had 2 pairs, so I looked at the clearance there was a ton of selection but was a little confusing to navigate on the wall. Saw on another review about the employees standing around, they did greet me and it seemed friendly but no one was "out on the floor" Helping which I find odd since the store is "warehouse " type & it's not small. But over all it was fine all the shoes are well priced & cheaper by a few dollars than other places so that's always nice. read more

Today I was accused of stealing shoes from that store . I am an African American, women. A white male employee walked up to me and ask me to leave the store because he remembered me from returning stolen items. I informed him he had the wrong person would you like to look at my ID you will see my name is different from the person who returned items he refused and proceeded with his accusations. The young man began to laugh and giggle as if the situation was funny. I find that very disturbing . Although the other employees were very kind and respectful I felt I could never go back in that store because of my anger. I calm down several hours later and thought about things, I believe I was being tested I should have just prayed for the young man the situation and myself. GOD is incontrol. #myhusband'sapp read more

Horrible return policy if you order online! Just wanted a bigger size. Somebody has to be smart enough to do inventory better. They alow people to go in and steal shoes but a paying cutomer cant even return. read more

Went here Minday 09/27/2021 to shop for shoes for grandson's. Just arrived, parked in handicap parking & immediately a male walked out of store & motions to me & says 'are you handicap?' 'Umm yeah I'm parked here' & then male says 'put your plaquer up'? I literally just parked. Walked in store & male now was talking 2 someone. Walked around, no help available.. Finally found shoes Went to cashier. Light-skin female with nasty attitude! This was our conversation: Me: 'who is the male in blk shirt is'? Cashier: 'he's security Me: 'does he always walk out & approach vehicles & ask ppl if they are handicap cause he did me'? Cashier: 'he's doing his job! Me: Seriously, I've lived in Stockton all my life & no other store does this. Cashier: We do cause during events ppl 0ark in handicap when they shouldn't ' Me: Event? Its Monday & there is no event. You are NOT supposed to ask anyone if there are handicap or not. Thats illegal Cashier: (after rolling her eyes) Are you handicap? (Looked me up & down) Me: Yes, you might need to retrained if you don't know this. Review your ADA paperwork Ask for Manager & cashier said 'she's back there! Manager on phone & i just wanted out. Should have Walked out but bought shoes that were needed. Hate this store due to rude employees & nasty attitudes!! read more

The manager William had very positive vibes and very helpful. We always feel welcomed

I went in for a some retail therapy and was bummed when I was told the 2 pairs of shoes I was looking for were not available in my size..I was like REALLY?? :( When I was getting ready to leave, empty-handed mind you, Armando made sure to help me out.. he actually found one of the pairs I was looking for and we were able to order the second pair I wanted.. Armando made sure I left with something!! Thanks Armando!! read more

Employees always just standing around. They will greet you at the door but dont come to help you.

The store itself is fine but the costumer service is terrible. Walked in and made eye contact with 3 employees and none of them greeted me. There was multiple employees walking around the store but none offered any assistance. I had to walk up to the cash register and ask for help. Anyways if you're not sure what you're going to get don't bother going here because the help will be very minimal. read more

Management weren't on the same page after I asked what the limit was on a $50 shoe. I assumed Id be helping them beat their sales target for the day. I was told I could buy eight pairs of shoes and when I brought them to the counter myself. They decided to take away pairs to make it "fair" not sure what type of business plan they're following. Not to mention their lack of product knowledge and store policy. How could you answer my question then switch up on your word. In addition, they told me I couldn't use my rewards for a discount on some regular nike shoes. Manager or whoever was in charge insisted on writing my name down for unknown reasons. Not sure why she needed it. Very unpleasant shopping experience, wont be shopping here again. read more

Went here a couple weeks ago to get a gift. Had a hard time finding something. Then employee by the name of Babyboy seen me and offered to help me find something. He had great customer service skills and his professionalism was amazing I never had help like that in a retail sore before. He help me find some shoes and they we're amazing. He is such a good worker. He must be the manager cause he seemed to be the only one doing his job. Well he need a raise cause he's the reason I'll be bring my business back to this store. Thank you so much sir for all your help that day you amazing. read more

Love this store! I bought two pairs of fila there got them for a very reasonable price. This will b my shoe stores long as it is around. So many styles to choose from I will b buying Nike's today i seen some nice ones last time i was in there. Nice place to shop and they are very friendly and helpful. And it's also in my neighborhood so no need to go to the mall for shoes. VERY PLEASED WITH MY $10 DOLLAR COUPON OFF ON MY NEXT PURCHASE TO. read more

WSS - Shoe Stores Near Me - Stockton, California

Ordered a product online . Without reason it was cancelled. When I called to find out what happened , all they could say is that it's cancelled . Would not spend the time to look through their site and then have the order cancelled . They would also not transfer the phone to the manager. read more

I was followed around the store and racially profiled by the security guard while looking to purchase some shoes... I advised the cashier and she brushed it off then replied with "oh I'm sorry for that." After I purchased my shoes I went down the street to Shoe Palace and purchased 3 pairs of shoes then returned to WSS and returned the shoes I purchased from there. I will never be back in that store again! I work hard for my money and it won't be spent at the store.. read more

I like the selection, and I ultimately bought a pair of shoes here. One of the employee, think it was the manager. Just kinda follows people around the store, kinda like he is stalking you. Like I said... good selection but I probably won't return.... the manager creeps me out. read more

Store is very nice. Was greeted by a very friendly female courtesy officer. Great prices, and awesome shoes!!!

Got my Reebox home they felt great and everything till I got to sears and found out these ones from wss were knockoffs really disappointing and to top it off the real ones were 10 dollars cheaper at sears read more

Horrible online service. Placed my order on the 8th and received a confirmation email the same day saying it'd take 7-11 business days to arrive. Received another email on the 19th saying my order had just been shipped, called the call center and was told that was out of their hands and there were a variety of reasons as to why it took so long, "the company has to first check to see the shoes are in stock, check their condition set up the shipping, wait for it be be picked up, etc.", it is now the 27th and still haven't received my shoes. I order online all the time and had never had this happen. Most companies let their customers know when an order is back tracked, never shopping there again. read more

Manager Roselyn sold me a pair of shoes. I went to my car to put them on and noticed they were dirty looked used on the sides and bottom so I went back to the store and Roselyn was going to process my return. She refused to accept my shoes because they were too dirty. Don't buy from here and don't trust the management team. read more

Love this store, great employees.. Definitely don't need to shop any where else for shoes.. read more

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I went yesterday worst service the cashier was really rude .. love the store just the employe was really rude

This store is super clean great Nike Jordan and various brands way cheaper than foot locker and sheaks definitely recommend plus they have awesome coupons read more

i came here last night an for our first experience it was awesome! staff was friendly had alotta selections of shoes great prices !! me an my family will definitely be back !! read more

I ordered from this company over a month ago. I got in contact after my guarantee delivery date passed. They told me my items were from an outside vendor and they couldn't give me a delivery date. I asked for a refund and they said 3-5 days. It's been over 3 weeks and every time I contact them they tell me 3-5 more days. Do not mess with this joke of a company. read more

Tbh I have nothing against the store specifically. I ordered shoes online as a gift for my man. Some Jordan's. Spent a lot of money. He's really into shoes an likes to keep them looking fresh all the time an if he's not wearing them they stay in the box. So they finally came in today an I'm so mad. The box was torn and dented up really bad. It didn't have any tissue or stickers inside. It was like they just threw the shoes in there without a care. And the bottom of the shoes were dirty. Honestly wth is that shit. Why can't the warehouse workers that ship out the order be more careful and send out shoes that look brand new an not like they've been worn then returned. So disappointed. An this was supposed to be a bday gift. On top of that you can't even return online orders in store. That's so fucked up. Now I have to drive 3 cities over just to possibly exchange them if they look nice enough. Are you going to reimburse me for gas money spent trying to clean up YOUR mess? This is ridiculous. We should be able to return stuff in store I shouldn't have to wait 2 weeks to get my money back because YOU (the company) don't care about your customers!!! read more