Just got my husband clubs re gripped, Josh was great! Super friendly, very knowledgeable and so helpful

Had an awesome experience at Dick's Sporting Goods! So appreciative to the entire team and the bike department who helped my wife and I and our best friend. Josh, the golf lead/bike installer and Liz really personalized our experience. Especially Josh! We came in super hopeful to get three bikes same day, not only did Josh go above and beyond to make it happen. He made sure every bike was safe enough to standard even going the extra mile and building a bike from the box due to one not being up to standard. They were very professional, and Josh was genuinely excited to help us get on the road. It's positive energy and dedication made the experience enjoyable from start to finish! Thanks to his efforts. We are now looking forward to countless biking adventures. Huge shout out the to him for the exceptional service. read more

DICK'S Sporting Goods - Pueblo 26 Nishiki bike - Sports Wear Near Me - Stockton, California

It wasn't very busy when we walked in, and we were helped right away by our sales associate, Deshawna. She was fast, efficient, and really knew the merchandise. This was our first time at this location, and there were so many more basketball shoe options compared to the Lodi store. Thank you, Dick's, for such a good experience after a long day--you truly made it easy. read more

We seem to get lucky and find what we're looking for when we come here. My husband likes to order his golfing equipment online but when he needs something in a jiffy, he finds it here. read more

Worst service that I've ever encountered. I called and spoke to Maggie. She was nice enough over the phone and I told her I'd be in to purchase an item. When I arrived a nice gentleman greeted me, I asked for Maggie and he told me where to look for the items that I wanted. He said he would be back to help me. He never showed not did he tell Maggie that I was there. I was losing patience waiting for the guy so I began to look in the next dept. The guy was finally back but showing me customers equipment. He never did help me or two Maggie I was there. When another store associate asked if I needed help, I told her that I spoke to Maggie. The store associate was actually willing to get Maggie. By then I was in to much pain and I decided to leave. After the way I was treated by the dude, I figured I should by elsewhere. I couldn't trust buying at Dicks because after the sale if I'm unable to get a hold of Maggie I'll never get the equipment taken care of. I wasted 1 hour, and they lost a 700 dollars sale. read more

Hi so I love this store but some employees that work in the back need to be retrained and learn some basic manners. My husband was in the Nike men's section looking at Shirts around 7:15-7:30pm when an associate asked if we needed help finding a size but she had an annoyed look on her face and my husband changed his mind because of how rude she was and she asked if he wanted that shirt he was looking at. He said no n she right away grabbed it n folded it n looked very annoyed as if that's not her job to do. She also invaded his personal space when she grabbed the shirt n folded it. She didn't allow my husband to look at the clothes comfortably. We felt rushed. Didn't catch the girls name but her eyebrows looked thin or tattooed, she had dark hair, she was short and big boned read more

The workers are super lazy,disrespectful and slow it took 30 minutes to return a pair of slides overall worst experience ever

Today i went in to Dick's in Stockton. I was shopping for golf gear for my father in law Christmas Eve morning and i must have waited 15 minutes for help and NEVER WAS HELPED! I sat there and waited for the golf "expert" who worked in the golf area to finish story telling how he is such a pro and golfed in high school and college... yet he's working at dick's... i kept waiting and waiting and he saw me the entire time so enough was enough so i set the things i was interested in also purchasing down and as i walked off i can hear the customer say okay thank you and walk off. It was very rude and TERRIBLE customer service. He could have helped her and moved on. Really ruined my gift and wasted my time. read more

Paola - the manager in duty so disrespectful when I was returning an item. The cashier was so nice and helpful and was even shocked by her manager's interaction with me. read more

Dear DICK'S Sporting Goods, I don't even know in what labyrinth of my brain to start at. My experience at this local establishment was unfounded, irredeemable, and quite literally - outrageous. After spending nearly half an hour here working out my shoulders in the weight section, I began strolling the store looking for goods. Besides the fact that this place is a maze - no sorry, a labyrinth - everything went swimmingly. However, when my eyes glanced upon the checkout, I was met with a hideous sight. The line stretched miles on miles all the way out to Weberstown Mall. I was shocked, bewildered, and quite literally befuzzled. After waiting in line for nearly 5 hours, we finally got to the checkout. I would like to mention here that there were approximately 2 and I will say again TWO! workers at the checkout. The line was as long as summer in ohio, yet all the workers were simply standing around chatting about who knows whatsabout, maybe this tik tok shenanigans I keep hearing about? Who knows. At least they're pretty. We finally were able to walk out the store after dealing with a worker who simply did not want to smile. I would not want to smile either working at this appalling haberdashery. Sincerely, Just a Stocktonian Looking for Sporting Goods read more

I started coming here ever since Sports Authority closed in Trinity. Their prices are higher but good selection of items. I do prefer the Lodi location as they seem to have more in stock and they aren't as crowded. read more

Was Looking for softball equipment Luckily Angel was there to assist us with any questions

Aaron was so helpful. He was super patient with me and personable. Also the shoe selection here is crazy!

Went in today, to buy a nike tech hoodie. Took so long to find an employee for the fitting rooms. On top of that when I went to check out, the secret shopper or assets protection was all weird guarding the door and talking on the walkie with the cashier "Oh he brought it up he didn't run." Very unprofessional manager on sight should review their policies in initiating assets protection. They all were acting rude not even friendly like I was stealing something. I am construction worker, I don't need to be stealing nothing, and have some $16 an hour person be all up and weird. Lodi Dicks on Reynolds Ranch way better Y'all need to be friendly to your paying customers and not discriminate. read more

Yes stockton has a bad name but I never thought a chain retain store that I have poured my money into would ever treat me and my elder mother so horribly. Here goes my experience..... on 4/13 grandma purchased a pair of cleats for my son. We were out at a game and he had no other choice then to wear them snug. On 4/14 we went to see if we could possibly return them and grandma went to try to return and I went to see if they had another size. Mind you we split up because of time for the next game. We are in tournament. So my sons 77 year old grandma was told she could not return them so she went to the back of the store (cleats section) to find me. The store called security on her and she had 4 associates on her while she walked to find me. At one point one associate said she cannot return them. I said didn't you just hear her tell me that and didn't you hear her say I'm buying him another pair anyway which means she will be spending another 140.00 The lady rolled her eyes at me. By the time we got to the line to pay security is now at front and the guy on the stool in the front is saying " this lady came in and the older one went to the counter. the other lady darted to the the back." I was not quiet I said I did what! then grandma was like what is going on I said all 7 associates and 2 security are for us. They think we are going to steal shoes. She was shocked and said we are not. Can't they see we are in line to pay. Forced to buy these shoes because my son needed them, the nice register guy Joel said I'm so sorry and yes I see what is going on and he gave us corporate number. He was the same person who helped us the day before. To the staff know your audience and don't talk about your assumptions in front of us! This could have all went bad if I was someone else and you are so lucky my need was at your Mercy! By the way yes I am Hispanics but I was in line to pay I don't steal!!!! read more

Amazing customer service! Dan the manager in the cycling department was outstanding today. I called to get advice over the phone. He advised me to bring my bike into the store. I did and he was outstanding!! He removed my kickstand, serviced my bike, removed my reflector, and gave me free patches. The services he provided for me was free of charge as well. He provided all of this with a smile on his face. Great job Dan. I really appreciate your excellent customer service! read more

Dick's Sporting Goods Stockton, very friendly staff & awesome customer service. Good selection on shoes and sports stuff. We had a very good experience. read more

DICK'S Sporting Goods - Dicks - Sports Wear Near Me - Stockton, California

Always a ghost town when it comes to their employees. Then when I've asked for help, after walking to the front registers I get told there's someone back there with the rudest attitude. On more than one occasion I've looked high and low for an employee to help with locating shoes and or a brand and there's never any one to be found. They need to do better, especially since it's such a ghost town in that store...no customers, no employees. read more

I was there today. Getting help was like pulling teeth from a dinosaur. No one want to do any customer service. You ask for help and you would get better help from a mannequin. I know the weather is hot but they are a air condition store. I just left. I will not go back to this store for a Very Long Time. read more

I purchased two air mattresses a few weeks ago. I went to the DICK'S Stockton store to return the items. I opened one of the boxes, however, it was not used at all. According to Dick's return policies, any open boxes could not be returned, understandable, although the store employees could not provide me with the "written return policies". The second air mattress was not open, but they could only return $10. 89 dollars of the $80.00 dollars I paid for each of the air mattresses. The teller told me that if I returned the air mattress and received the $10.89 dollars they would resale the item for $80 dollars at the store. No wonder they are the DICK'S store! read more

Since Sports Chalet and Sports Authority have closed, this chain of stores is more important. They have a good selection of camoflauge jackets and backpacks and other outdoor gear. The prices are full retail, as expected but at least, they have the items available. read more

Dick's Sporting goods located in the Sherwood Mall in Stockton, California. I came to check things out several times just to see what type of merchandise they had in stock. My son is pretty active in high school sports football, wrestling and basketball. Everytime I come here I'm greeted by a sales rep. I really do appreciate that and I do like that. So what brought us here the other day I was looking for some wrestling shoes for my son. When we arrived we were looking at the shoes it's a small selection but you could also order some online. We were helped that evening by Jada. She explained to me that if we don't find the shoes we like here. We could go to their catalogue and order some and they'll be there within 3 days free shipping to the store. But we need needed them by this Saturday because my son was in a wrestling tournament. He found a great pair of Adidas wrestling shoes for $59.99. Tip: Free WiFi So how was my experience here? Each time that I visited has been great. So yeah we'll be back soon. Great customer service by Jada and cashier Darian. Doing what daddy's do spending time with our children. My children are my life and everything else is just a bonus. Vincent D aka VD aka Vebola aka Vincent Vega. Enjoying the simple things in life. read more

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Was on the phone for over 20 minutes only be passed around 5+ times and to receive misleading information that was not supported by their website. How do you tell a customer you only price match 2 particular stores (Big 5 and Sports Authority) when your official website says LOCAL STORES. I'm not sure who's more familiar with their store policy, me or them. To be honest, the only reason I shop here is because I was sent a $10 off coupon. Who's going to turn that down? I pray for this store and probably every other Dick's that operates like this. read more

DICK'S Sporting Goods - Was on the phone for nearly 20 minutes to get a question answered: "Do you price match?" Only Sports Authority and Big 5... - Sports Wear Near Me - Stockton, California

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I needed a bat for my youngest. A good bat is an investment. I wanted to make sure I'd get a quality bat from a good store. We are situated between two different Dick's stores. Roughly 50 minutes away from each. I called both stores ahead of time, and after speaking with Jeremy at the Stockton location, I knew I wanted to give them my business. Jeremy was polite, understood my needs, and checked stock while on the phone with me. Ran out there within the hour and purchased a bat and some practice shirts. Couldn't be happier with the experience. We'll be back for sure. read more

The perfect place for buying sporting goods, etc. They have great customer service! The store manager was caring. The employees knew what they were talking about, especially the worker named Jackie. She was so kind and helpful. I recently purchased a bike from here and before they could give it me, they had to fix it and check it since it was just a display. I was told I had to pick it up the next day since it would take a while, but my dad had work so I wasn't able to come back anytime soon. They said they would try to get it done as soon as possible for us-- about 2-3 hours max. I got a call in an hour and 10 minutes! They really worked hard for us and we appreciated it. read more

DICK'S Sporting Goods - Sports Wear Near Me - Stockton, California

Stopped here today to check things out. This is my first experience at a Dick's sporting goods store. Man am I impressed. This store is huge and I can't think of a sporting goods store that could possibly have anything more that you might want or need. The store is new, so everything in this place looks great. I can't wait to stop back in when I have more time because it is that big. read more

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An unexpected trip to the snow a few days after Christmas. Eeek! Good luck finding stuff for the little one. I stopped at Big 5 (big mistake) but thankfully made it out here. Should've stopped here first. Found a cute Columbia snow jacket for the little one (a little big but will fit her next year) and a pair of pants for her. The only items that I couldn't find were shoes and gloves for her but the cashier gave me a few ideas on where I might be able to find. While there was little for women and men, there seemed to be plenty of sizes available for kids. I'm not sure why that was but both my sister and I found stuff for our littles here where we couldn't find anything elsewhere. Dicks seemed to have come through for us this year on a lot of our Christmas and post Christmas needs. Yeah! read more

I like everything about Dick's, from the selection of products, the great selection, the store layout, and the friendly staff. If I can't find a sports item at other stores, I can usually find it at Dick's. Ant that's why I usually go to Dick's for a brick-&-mortar sporting goods store. But there is only one thing I don't like: their prices. Big 5 is a little cheaper, but I sometimes feel claustrophobic when I'm walking among their tightly packed merchandise. Walmart is always cheaper, but the wait to pay for items can be very long. But Amazon is the store I compare Dick's prices to--for any item, including sporting goods. read more

Just got my cross country spikes a day earlier than expected. There were three interactions, greeting/good day same cashier, and the guy who took care of my business start to finish. He said there were none out as the season just began and spikes are not a prominent item. But he did offer to go on-line and order for me shipped direct to my address. He asked if the shipping address would be the same as my billing address, I replied you do accept cash tender? On-line requires card payment, rather then letting this be a deal breaker he immediately went proactive and offered to put the tender on a gift card and to use that. I am uniquely suited to do this type transaction on-line, most people need to try on shoes, I know my feet and size needs especially in my go-to brand which we were using, I ordered size twelve and am super stoked. (Asics) read more

The store was clean and Jasmine was very helpful. A very pleasant experience for us. Needed to return some items and Jasmine was pleasant in how she processed the transaction. read more

Just an FYI. We bought a exercise bike for 500 dollars from this Dicks. Online it said that there was limited stock, but did not say we were purchasing a floor model. After we purchased the bike online, the store called to tell us it was a floor model. They gave us two options , return the bike or keep it with out any discounts. I get that everything is running different with Covid-19, but this is unacceptable. Why would you allow someone buy something without telling a customer it's a floor model? This is disappointing, especially when your customer is expecting a brand new product. Very upset with the customer service at this store. read more

Staff was unfriendly. They had greeted at the door that were so consumed in their conversation. The store clerk was so dismissive when trying to converse . The store was fine but the employees needed to be trained on customer service read more

This place is huge. I liked the variety they had here. It was really clean and organized. Their clearance section was pretty big too. Staff were friendly and offered help anytime they saw us. We will definitely be back here. There was a lot of gym equipment here which the other dicks I've been to are lacking in. read more

This place is a joke! How are you going to be a sporting goods store but not sell fishing or hunting equipment. Very disappointed. Came to buy a lure because it was in town and close by. Not going to happen in this place. Now I have to drive across town just to buy one at Walmart. This place needs to change its name. I wish I could give it a no star review! read more

I decided to give this Dicks location another shot a couple years later as they were the only ones in my vicinity who had a certain item in stock I needed. To my surprise the customer service I received this time was so excellent I felt compelled to update my rating. The guy and gal who helped me were so sweet, friendly, and thorough. I'm so glad to see an upgrade here! read more

Manager and sales associates refused to work with me on an exchange of +$100 shoes. I will never buy another thing from here again. All I wanted was a bigger shoe size. The sales associate should have 1)better assisted in selecting shoe size and 2) informed costumers of their exchange/return policy on shoes. Poor customer service is the reason your store is failing. Try harder, it's not hard. read more

The first thing I discovered upon walking into Dick's store was all the bright colors clothing. I was greeted by one of the employees at the front door who wished me much success there and all,so as I was leaving the store they said goodbye to her very pleasant to be around I recommend the store Very much. read more

DICK'S Sporting Goods - Sports Wear Near Me - Stockton, California

I have been to stores in other cities and had great experience. Went to this location because my husband was looking for a sweatshirt. During the time he was looking we could hear a manager going off on an associate to the point of abusive. Poor girl was almost in tears. We needed assistance and she was almost in tears and kept telling me how sorry she was that we had to witness that. I refuse to buy anything from a store who allows their management team to treat people like that. Sad part when I called to complain to the store manager he was aware that there were issues like that and knew off the bat who the person was. read more

Horrible customer service, Alex D manager is an untrained in customer service lack of intelligence and most of all not an example to his employees. Declining my purchase of a kayak when I was inclined of his asking. Never ever in my life have I been denied to make a purchase in any stores. I had to make an report to the corporate office, whom took care of the customer and allowing the purchase to be processed to be picked up curbside. I will never shop at that store ever and encourage others to do the same. Also the boy that was at the front door sitting on a stool, not welcoming any customer coming nor noticing customers walking out with alarm buzzing as cashier failed to remove sensor off items. I watched for 20 mins while waiting for the boy Manger to come to the register, the boy on the stool was texting on his phone not once's looking up at any customers while being on his social media. It's sadden how Manger Alex treated customers and declined sales in his store. May he get the training needed to help him or find a different filled of work. read more

Nice new store, but sadly, they don't cater to the my demographic. That's basically what I was told when I went in to shop for winter sports gear, because you know, it's winter time, and that's kinds of sports one typically participates in during winter. Today, I went in to buy snowboarding gear, as I was walking through the store, I reached the hunting section, I had yet to see the snowboard/ski section, and as I looked around, I saw no sign of a snowboard/ski section as I would in an REI, Big 5 Sporting Goods, Sports Authority, etc. I then flagged down a sales associate and asked, he himself was not sure when the ski/snowboard section was. He called it in on his radio and was told what he told me, we don't have that stuff here because it's not our demographic here. I can't believe that a chain that dares to put "sporting goods" in their name refuses to sell certain sports gear because they don't want to support the demographic that typically supports those certain sports. I'm glad REI opened up late today, it forced me to go to Dick's and it gave me the opportunity to see the true Dick's Sporting Goods. Apparently, Dick's Sporting Goods is trying to really break into the Nor-Cal market, this is not the way to do it. It boggles the mind that one can walk into a sporting goods store during winter, and not be able to find winter sporting goods. I will definitely be telling this to my Lodi friends, most of whom like me are really into snow sports, Dick's Sporting Goods isn't for us apparently, but that's okay, we have REI and Sports Authority. Some may say I'm being too harsh with just 1 star, but how can I give it anything else when they refuse to sell the product that I'm looking for. Not out of stock of the product I want to buy, but refusing to sell it for the reason basically being they don't want my business or that of others from my demographic. read more