I took my boat in to have my injectors cleaned, to fix a low idle issue. They put in a new fuel…read morepump and cleaned the injectors, however the boat still has they same problem. It took them over two weeks to complete the job, not the four days they said it would take. They did a sea trial and manage to get nails in two of my trailer tires. One tire needed to be replaced. I got to spend 4 hours at Les Schwab and spent $160 on a new tire. Needless to say it wasn't a good experience. Pretty disappointing

What an awesome co. Bought a short shaft 5hp honda motor. Worked great, however decided we needed a…read morelong shaft. Were able to trade in 1st motor and got replacement. They treated us well. Great deal!! Thank you so much!!

Best Marine mechanic sales and repair shop, owned and operated by the best, most honest,…read moreknowledgeable, communicative, Matt MATTSON repaired, pretty much rebuilt my twin engine , Mercruiser 165 inline 6 with Alpha one outdrives..old as they were ,this is my favorite boat of 44 years paying Puget Sound THE ENGINES, OUTDRIVES and New Style Trim/Tilt pumps,,,,the boat has never run this well since new...Best Marine Service place Ive ever encountered From Ballard, to Juneau, to new home here in Poulsbo!!! Thanks Matt...you fixed my dream! Be back soon..when your a Boat nut..it's always something.. LT MONSON Brownsville,WA Boat 1971 BERTRAM 25 MKII Hardtop

They do not stand by their work repair failed Ist time out would not guarantee repair paid twice…read morefor same repair will not return

Once again took my 24 foot boat in for annual service. JB of course was amazing. I have JB and…read moreAuburn Sports and Maine look after my boat on an annual basis. I have their customer for over 10 years, never an issue. I believe their marine Mechanical Experience is second to none. Tim Port Ludlow WA

Awesome knowledgeable and friendly staff. Got everything I needed at a reasonable price. Nice to…read morehave a local store to go to and get great advice.

I can't say enough great things about Parker at Seattle Boat! He stayed in touch with me for over…read moretwo years--never pushy, always patient--and when the time was right, he helped me find the perfect Cobalt. Not only did he answer every one of my (many!) questions along the way, but he also personally arranged delivery from Seattle to Lake Chelan, directly to my boat slip, making the entire experience seamless and stress-free. Parker truly went above and beyond, and I'm so grateful for his professionalism, dedication, and genuine care throughout the process. If you're looking for someone who really puts the customer first, Parker is your guy!

I would be cautious when dealing with this company for a few reasons. We were looking at a used…read moreboat with them. The price was negotiated before we looked at it with the caveat that the boat was in good condition. They also signed a letter of intent on price with a new trailer vs. using one they had there. Experience when we got there to test drive was great and kid that took us out on the water was super nice. However when we pulled the boat out to look at the hull (when they said boat was in good condition), the entire outdrive was very chewed up (more than just the skeg itself). Parker who was the salesman kind of just dismissed us saying we couldn't make a deal that day (for various reasons) and went back on the letter of intent price we had in writing for both the boat (couple hundred bucks difference) and the new trailer price (couple thousand dollars difference). He said he would call the next morning and never did. Something must have happened with him going back on what he personally wrote in writing vs. what he said that day however having multiple dishonest practices is enough for me to not do business with them.

Went boat shopping. Kitsap is close. Nobody matched their prices. No high pressure. Great…read moreexplanations. The 16' Lund and 20 hp Suzuki they recommended are perfect. Great people. Highly recommended.

Weak customer service, insanely high prices. Will take my business elsewhere. Didn't take any time…read moreto explain options for a new motor

Just completed our second purchase from Seattle Boat and the experience could not have been better…read more The entire staff was more than accommodating and walked us through the entire process and the boat multiple times so we were more than sure of the fit. Great experience and I highly recommend!

A first class experience. We started thinking about buying a boat a bit over a year ago. We…read moredecided to join the FunShare boat club at Seattle Boat Co (SBC). Our objective was to see how often and how we would use a boat. After a season, we decided to buy a Cobalt boat. We had stayed in touch with Shane over the last year. Once we decided it was time to move forward, he worked with us to build the boat we wanted. The team at SBC has made it an easy transaction. We just received our new R6 Surf. From Shane in Sales to Tony at SkyLaunch and Tommy the Delivery Captain it has been a great experience. Tommy sent me a library of videos to review prior to delivery and then did the on water boat orientation and walk through. He took me through all the systems and how they worked. In general, SBC sells and services high-end boats. They provide a concierge type experience. There are always staff around to answer questions and help you with any issues. They are definitely a higher-end dealer and it is not the low cost place. However, they provide the service and facilities that goes along with the price. Highly recommended.

I hate buying large ticket items with all the pressure and risk involved. Darren Lamont at NW…read moreInboards made buying a boat an amazing experience. NO PRESSURE. Calm and relaxed -- he made sure he new what we wanted, telling us the first time we came to see him that the boat we were interested in was not for us. "I'll call you when I get something here that you want," he told us. A month later we drove home with exactly what our family hoped for. When the boat for us showed up Darren answered any questions we had. He speaks with few words and doesn't embellish or pretend to know everything about everything. What I'm saying is that you can tell he's telling the truth. On our test drive we had a small problem that Darren quickly diagnosed with a ballast tank. When we arrived back at the shop he sent us out for lunch while he fixed the problem. With the problem fixed Darren sent us home saying, "You're going to love this boat. Call me if you need anything."

Darren, Zac and Paul were the best. I'm new into boating, but they had a used boat that fit my…read morefamily's needs. Darren and I shared a few emails and texts, and settled on a price without a bunch of back/forth or games. Before buying from NW Inboards, I shopped at two other dealers who were no where near as straight-forward. At pick up, Darren set the pace according to mine -- however much time I needed was good by Darren. Zac quickly helped me get squared away with the new boat and Paul answered my random mechanical questions. The guys were a great team, professional and super passionate about boating. I learned a bunch from them and I'm 110% happy with the purchase experience. Best of all, my family is thrilled with our new boat from NW Inboards!

Friendly and helpful sales and service department. Korie and the service team have consistently…read morebeen great to work with when I've needed service.

Let me start off by saying that the effort in the sales department by Nick Bod and Eric was…read moreamazing. I would give these guys a A+ for effort to start. I purchased our brand spanking new VR4 from the Fife location in 2023. Buying the boat was the easy and painless part, now for the hard pill to swallow. The service department I totally and completely give a F conservatively. It completely feels like you buy the boat and then the customer service goes right out the window. The service department completely needs an overhaul it self. I figured that after spending the money I did with them on the purchase of the new bayliner, one would be more willing to do what it takes to keep the customer happy and coming back. For the past 2 and a half years, that has been not the case. I had to have several things fixed on our brand new boat, which was like asking the service department for their next of kin, and then then to be told that its fixed, when that wasn't the case. I have literally had to hound them consistently every year to fix the one main issue that was found on the day we bought the boat, which mind you, still has never been fixed to this day, to only now hear, "sorry, that's not under warranty anymore. Hummmm, well guess what, if it was actually fixed while it was under warranty, we wouldn't be writing this review. I feel that they will not be truthful and pack you full of sand to make you go away till your warranty expires just so that they can rake more money from you later. As I also feel they were very vague opportunist when it comes to winterizing and de-winterizing our boat. I haven't been a boat owner for long but was paying for what I thought was at least an oil change during the de-winterizing as I was told that its part of the process, to only find out on this last visit, that it was not the case, and has not been done since day 1. Well that would have been a very important thing to know back then. This is a terrible way to do business and should not be allowed, and how the owner could be okay with this, would be an embarrassment if it was my company. This establishment, I fell sorry for the operator, she's sounds over worked when no one will answer the phone, and scheduling anything is like asking the federal government for a personal loan. It never happens since no one will answer your call. And then their timelines to get your property back, we'll let just say, hope you didn't want to go boating anytime time soon, unless your riding their ass to get your boat back. And then, god forbid if you actually get a call from them letting you know that your boat is ready for pick up. I had to actually call and find out towards the end of day the status of my boat, and then to be told, "oh ya, it's been done waiting for you to pick up." LOL. ummm okay, I guess you have to be a physic to know when your boat is ready since they won't have the common courtesy to even take 2 minutes of their time to call. Who would have even thought. Do not work with this service department, Corey mostly. You'll never get the outcome your looking for when it comes to the customer service. There obviously is no standards for this department. There are plenty of very qualified mobile boat mechanics and also a very reputable place in Kent that would be more open to questions and concerns then Union Marine in Fife. I can not and would not recommend this location to purchase and maintain a new or used boat from. As a pilot, I believe and have high standards especially for safety and honesty, and Union Marine in Fife does not have any of those qualities. I don't like leaving a bad review for anyone, but when it comes to safety and honesty, that is where I feel that everyone should be warned and aware of.