I took my 2-layered chiffon & satin gown here for shortening - I know one of the owners, Hong, from…read morethe gym & felt I could trust her. This is what happened: - I was ushered to a filthy bathroom at the back to change, there was no clean place to put my purse or clothes - when I came out, there was no mirror & it was a corset-style lace-up dress & she didn't lace me into it, saying she could just tie it around my waist, so I had to hold it up - she didn't pin it, she looked at it & said since the satin lining seemed to be skimming the top of my shoes, so she'd shorten the chiffon to meet the satin - I trusted her & don't know much about sewing, so I agreed - I asked if she would steam it for me after hemming, & she said they don't do that but she would clean it for another $25 (after charging me $60 for hemming) I told her it was brand new & didn't need cleaning but she was adamant & would not steam it for me - when I tried it on after bringing it home I was very upset as the hem was uneven all-around, & trailed on the floor in the front, very dangerous tripping hazard - I went back to her to tell her this & she was extremely rude, mean & I daresay even abusive towards me - not once did she apologize, she carried on abut how she's done this for 25 years, she knows what she's doing, & kept offering to "fix it", but I'd lost confidence & was afraid to leave it with her for fear that it would be ruined - I told her that I'd lost faith & asked for my money back & she refused, saying "You know that's not how business works, Sue..." I said "Actually, when I customer is as unhappy as I am, it's a really good idea to give a refund..." I was almost in tears when I left, she was very mean and quite arrogant towards me & I'd thought i could trust her because we were acquainted. When I took the dress to a COMPETENT seamstress, she was horrified at what had been done. She had me try it on in her CLEAN, spacious change room, & she laced me into it, pointing out that it was laced upside down, something Hong apparently didn't know or possibly care about. She had me stand on a platform in front of a mirror & she literally lay on the ground, pinning the chiffon all the way around - it was uneven all the way around ranging from 1/4" to 2 ". She also added a couple of snaps to the privacy panel to ensure a smooth fit under the lace-up. All this for $30. And being treated with kindness & respect. BTW, this is my wedding dress - it is not a "wedding gown", per se, but is the gown I will be married in in 2 weeks. I'd told Hong it was my wedding dress & she did not even acknowledge that I had spoken. I understand from looking at reviews on Google that she often writes rebuttals to complaints, so I look forward to hearing what she has to say about my comments. It's too bad, she could have generated a lot of goodwill by treating me with respect & empathy instead of arrogance & by doing right by me by refunding my money. Instead, she will get this review from me.

Did her job at cleaning the dress but dishonest with price. Does not hold her word to the quote and…read moreused broken english to deceive me as a customer. Take an oriental translator and a lawyer with you when you ask for the total price to clean your wedding dress, or my best advice, don't go there at all. Sad day when Asian-Canadian uses her broken english to rip off customers. Shame! Will be telling everyone I know and those I haven't met...total rip-off.

Good but expensive. Had a skirt and jacket suit cleaned. Cost 30$ with discount!!!! Staff were…read morevery friendly but could do with better prices.

From the owner: Fabricare Cleaning Center, your eco-friendy alternative to drycleaning! We offer an environmentally…read morefriendly option to clean your fine garments. We also offer alterations and repairs, suede and leather cleaning, area rug cleaning, and much more. As current members of the Ontario Fabricare Association and trained by the Drycleaning and Laundry Institute, you can trust Fabricare Cleaning Center to provide the best service for your drycleaning needs

After using Our Dry Cleaners for many years I am completely disappointed in this business. I took…read moremy winter coat in for cleaning and they have destroyed it. They knew this for 8 days but I did not get a phone call of warning. Instead I had to find out from the young sales clerk who could not answer my questions but took the time to insult the quality of my Canada Goose coat.

Poor Customer Service - I've been here a couple of times, and have I've experienced poor customer…read moreservice each time. They have a lack of respect to the customer's time, a few examples of what I've experienced: an employee saw me and made eye contact when I walked into the store, and then they proceeded to the back of the store to continue to sort through clothing. Not only did they not greet me, they didn't even ask if I needed help, or they didn't call on another co-worker to assist me. After about 5 minutes, and several attempts to call out for assistance, I started to leave the store, and that's when the employee decided to assist me. Another time, I was trying to pay for my cleaning through the debit machine, and the machine kept timing out, after some investigation the clerk realized that the manager was utilizing their only phone line. The clerk then asked the manager to get off the phone, so I could pay for my transaction, the manager made no attempt to get off the phone and I had to wait 5 minutes for him to get off the phone. The clerk was apologetic for the delay, but the manager made no attempt to apologize or for any wrong doing. Have some respect for your customers! One other item to be aware of, prices are not clearly advertised, and when you ask for their prices, they change each time you go into the store. It seems like they will charge you whatever they want to that day. Example: one week they wanted $4.50 per dress shirt, and the next week I went in they wanted to charge me $6 per dress shirt. Cleaning services are decent great, but way overpriced.

Great Service with Speedy Results but the PRICE, OUCH ! This tailoring shop is quite OVERPRICED in…read moremy opinion however they perform VERY GOOD alterations . I needed a skirt altered within a 3 day window. Within 2 days , the skirt was perfectly altered and ready for pick up, which I was grateful for BUT MY BANK ACCOUNT wasn't grateful for that $45 dollar charge :-0 . All I asked for was for them to take 2 inches off the waist on a very simple skirt . I could have gotten the same service at my usual tailor for $25 but I was out of town so I had no choice. I Would have given 5 stars if the pricing was more reasonable.

They did a fantastic job and were soooo nice!!! My daughter had a bridesmaid dress that needed to…read morebe taken in and the slit of the gown stitched a little so it wasn't so high. The dress fits her like a glove! I needed a rush service and it was only an extra $10!!! I will be back for sure. I have now found my go to tailor.