Poor Customer Service - I've been here a couple of times, and have I've experienced poor customer service each time. They have a lack of respect to the customer's time, a few examples of what I've experienced: an employee saw me and made eye contact when I walked into the store, and then they proceeded to the back of the store to continue to sort through clothing. Not only did they not greet me, they didn't even ask if I needed help, or they didn't call on another co-worker to assist me. After about 5 minutes, and several attempts to call out for assistance, I started to leave the store, and that's when the employee decided to assist me. Another time, I was trying to pay for my cleaning through the debit machine, and the machine kept timing out, after some investigation the clerk realized that the manager was utilizing their only phone line. The clerk then asked the manager to get off the phone, so I could pay for my transaction, the manager made no attempt to get off the phone and I had to wait 5 minutes for him to get off the phone. The clerk was apologetic for the delay, but the manager made no attempt to apologize or for any wrong doing. Have some respect for your customers!
One other item to be aware of, prices are not clearly advertised, and when you ask for their prices, they change each time you go into the store. It seems like they will charge you whatever they want to that day. Example: one week they wanted $4.50 per dress shirt, and the next week I went in they wanted to charge me $6 per dress shirt.
Cleaning services are decent great, but way overpriced. read more