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    Cotty's Cleaners

    5.0 (1 review)
    Closed 10:00 am - 6:00 pm

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    13 years ago

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    Professional Touch Dry Cleaners - Barrie's Green Cleaner

    Professional Touch Dry Cleaners

    (2 reviews)

    $$$

    I took my 2-layered chiffon & satin gown here for shortening - I know one of the owners, Hong, from…read morethe gym & felt I could trust her. This is what happened: - I was ushered to a filthy bathroom at the back to change, there was no clean place to put my purse or clothes - when I came out, there was no mirror & it was a corset-style lace-up dress & she didn't lace me into it, saying she could just tie it around my waist, so I had to hold it up - she didn't pin it, she looked at it & said since the satin lining seemed to be skimming the top of my shoes, so she'd shorten the chiffon to meet the satin - I trusted her & don't know much about sewing, so I agreed - I asked if she would steam it for me after hemming, & she said they don't do that but she would clean it for another $25 (after charging me $60 for hemming) I told her it was brand new & didn't need cleaning but she was adamant & would not steam it for me - when I tried it on after bringing it home I was very upset as the hem was uneven all-around, & trailed on the floor in the front, very dangerous tripping hazard - I went back to her to tell her this & she was extremely rude, mean & I daresay even abusive towards me - not once did she apologize, she carried on abut how she's done this for 25 years, she knows what she's doing, & kept offering to "fix it", but I'd lost confidence & was afraid to leave it with her for fear that it would be ruined - I told her that I'd lost faith & asked for my money back & she refused, saying "You know that's not how business works, Sue..." I said "Actually, when I customer is as unhappy as I am, it's a really good idea to give a refund..." I was almost in tears when I left, she was very mean and quite arrogant towards me & I'd thought i could trust her because we were acquainted. When I took the dress to a COMPETENT seamstress, she was horrified at what had been done. She had me try it on in her CLEAN, spacious change room, & she laced me into it, pointing out that it was laced upside down, something Hong apparently didn't know or possibly care about. She had me stand on a platform in front of a mirror & she literally lay on the ground, pinning the chiffon all the way around - it was uneven all the way around ranging from 1/4" to 2 ". She also added a couple of snaps to the privacy panel to ensure a smooth fit under the lace-up. All this for $30. And being treated with kindness & respect. BTW, this is my wedding dress - it is not a "wedding gown", per se, but is the gown I will be married in in 2 weeks. I'd told Hong it was my wedding dress & she did not even acknowledge that I had spoken. I understand from looking at reviews on Google that she often writes rebuttals to complaints, so I look forward to hearing what she has to say about my comments. It's too bad, she could have generated a lot of goodwill by treating me with respect & empathy instead of arrogance & by doing right by me by refunding my money. Instead, she will get this review from me.

    Did her job at cleaning the dress but dishonest with price. Does not hold her word to the quote and…read moreused broken english to deceive me as a customer. Take an oriental translator and a lawyer with you when you ask for the total price to clean your wedding dress, or my best advice, don't go there at all. Sad day when Asian-Canadian uses her broken english to rip off customers. Shame! Will be telling everyone I know and those I haven't met...total rip-off.

    Cotty's Cleaners - dryclean - Updated May 2026

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