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    Wrap Tek Films

    5.0 (1 review)
    Closed Closed

    Services - Wrap Tek Films

    Auto customization

    Auto electronics installation

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    4 years ago

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    Autobody Xperts - Open House 2016

    Autobody Xperts

    (13 reviews)

    I really appreciate the level of professionalism and quality of work at this body shop. I wouldn't…read morego anywhere else. Friendly staff as well.

    I was referred to AutoBody Xperts to repair a door ding on my 2021 Honda Accord, and while the…read morequality of the repair was excellent, the communication (or lack thereof) throughout the process was extremely frustrating. I'm a teacher with a very inflexible schedule, which I clearly communicated when scheduling my repair. I was told after-hours drop-off was fine, but on the morning of the appointment I was informed additional paperwork/signatures were required -- something that should have been handled ahead of time. My repair estimate appeared to state 5 hours for repair so I called at the end of the first day inquiring about the status of my vehicle, only to be told that it was 5 hours for BOTH body work and paint hours. Again, something not clearly communicated up front. The next day I spoke with management, who acknowledged the communication issues and promised updates on day 2 that never happened. When I inquired about a possible discount on day 3 for the repeated lack of communication, I was denied and told the car was still ready by the "promised date," though no promised date was ever communicated or documented. After finally receiving my vehicle back, I emailed the owner (Kelly) about my experience. He gave me a call, and while he admitted it was a "perfect storm" of issues, all he offered were more apologies and explanations. After about 30 minutes the conversation turned extremely argumentative and I decided it was time to hang up the phone when he sarcastically asked if I wanted him to personally pay my entire bill out of his own pocket. Kelly, when you read this, it was never about a specific dollar amount, but the gesture itself. A gesture that as a business says, we're sorry you had a bad experience, here's a little something to try and make up for it. You talked about learning lessons from this experience and I really hope that's one of them. Again, the repair itself looks phenomenal -- truly excellent work by the technicians. However, the communication and customer service throughout the process was absolutely abysmal. 5/5 for the repair. 1/5 for the service & communication.

    Gerber Collision & Glass

    Gerber Collision & Glass

    (1 review)

    My 18yo daughter was in an accident in GR and we had no idea where to take the car as we had just…read moremoved to Holland in May 2019. The very helpful tow truck driver suggested Gerber Collision. I spoke with Kelly from Gerber while the car was being loaded on the tow truck. Kelly understood my concerns with being new to the area and promised to take care of my daughters car. Kelly went above and beyond with keeping me in the loop of the mounting damages found and dealt with my insurance company. Dawn was awesome in providing update texts twice a week. The car was completed a day early which made for a happy 18yo. Kelly and crew treated this as if it was their daughters car and I felt completely confident that the car would be returned in not only the same condition it was prior but probably better. I would highly recommend Gerber for their customer service, business practices, honest repairs and vehicle knowledge.

    From the owner: Minimal Disruption To Your Life. A Dedication To Outstanding Customer Service. Flawless Repair…read moreQuality - Guaranteed For A Lifetime (for as long as you own your vehicle). At every Gerber location our helpful collision pros can handle every detail of your repair and strive to get you back on the road as quickly as possible, confident your car looks and performs like it did before the accident. One of the fastest cycle times in the industry means you get your car back sooner! We'll deal with the headaches of insurance paperwork processing. We'll arrange for a rental vehicle to be ready when you drop off your vehicle for repair. Our twice-weekly update phone calls ensure that you'll always know exactly what's going on with your vehicle. If you prefer email or text, we'll provide your updates that way. Interest Free Financing Options: Need your vehicle fixed now but don't have the money available to pay for repairs? Gerber can help by offering 6 month interest free financing. Collision Repair: Services include auto body & bumper repair, scratch & dent removal, frame straightening, paint repair, & paintless dent removal. Our skilled technicians repair all vehicle models and all repairs include a Nationwide Lifetime Warranty. With over 80 years of experience, we are your full service auto body shop. Auto Glass Repair/Windshield Replacement: Our services include windshield replacement, chip and crack repair. Mobile service is provided at no charge.

    Gerber Collision & Glass

    Gerber Collision & Glass

    (2 reviews)

    Unfortunately, this year I had 3 incidents of damage to my car. One in IL, 2 at home in Mi. The…read moreexperiences I had with Gerber in Holland, MI was night and day better than the experience I had with Gerber in Skokie,IL (that review is posted). The folks at the location on Blue Star are honest, informative and beyond professional. When you are in an accident it's tense and frustrating. Lisa at the front desk was amazing. She was personable and helpful in giving me all the details about the timing for the repairs, helping coordinate with the rental car company and keeping me informed. She eliminated any stress from the process and was beyond helpful. Preston, the adjuster was also sincere, helpful and informative. A part was lost on my bumper from a previous repair and I thought it was a warranty issue. He pointed out that someone had hit my car and showed me where the impact was. Not a great feeling, but I trusted his evaluation. Because they were going to have my car for a while. I asked them to take a look at the repairs that were done on my car at the Gerber location in IL; i noticed some potential issues. They found problems and made the necessary repairs all under the Gerber Warranty. While I hope not to have to return to Gerber anytime in the near (or distant future), I do know that when/if I have any other collision repairs this is the only place I'll go.

    GREAT customer service!! my yukon denali looked perfect!!…read more i felt like i was the only customer that mattered! highly recommend !!

    Wrap Tek Films - autocustomization - Updated May 2026

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