I have been a customer at Wow Brows since 2019. Lisa used to be an excellent provider, but she is no longer there. Recently, Yifan has been doing my eyebrows. Today, I went in for eyebrow, upper lip, and forehead threading. Unfortunately, she shaped one of my eyebrows very poorly. I've attached a photo for reference so you can better understand the issue. She removed far too much hair, and my eyebrow now looks uneven and unacceptable. When I raised my concern, she simply said, "It's okay, it will grow back soon," without showing any concern or accountability. I paid $32 for these services, and this experience was extremely disappointing. Based on this, I question the professionalism of the staff. I am also unsure who the owner is, but I would like this issue to be addressed. This was a very bad experience for me. read more

WOW Brows! - Hair Removal Near Me - Charlotte, North Carolina

Sue or Jing will get you right every single time! They always deliver the end results that I'm looking for. Both are very professional and meticulous about their craft. read more

I have always had good service here. The reason I have three stars is because the hours posted online do not match the hours they are actually open and closed. There have been two separate occasions where I will drive to go and get my eyebrows done only for them to be closed. It's very frustrating. It says online that they are open till 9 I went the other night at 8 and it was closed. If they have changed their hours of operation they need to update it on their website. read more

I was hoping the reviews were not as bad as mentioned, but don't waste your time! I left highly disappointed! Many hairs still on my chin and neck and when they went back over my skin was raw and bleeding! I basically just told her to stop so I could get out of there! read more

Asked me how I liked my eyebrows. I like mine thick. She shaped them, cleaned and evened them up, perfectly! Just the way I like! I just moved to Charlotte, from Chicago and I got a great brow place on the first try!! This means a lot to me because over vacation I've had my eyebrows crooked and scalped in Atlanta and Dallas and I was very reluctant to get them groomed anymore. So happy ! read more

WOW Brows! - Perfectly thick and even eyebrows! - Hair Removal Near Me - Charlotte, North Carolina

Always in and out quick! Happy with the job they do. I'm three threading a away from a free one. The lady who did mine today was very attentive entire e and did exactly what I asked. Sometimes a brow tech can be oVer enthusiastic with removing hairs, but since I'm getting oldeR, I usually just ask for a trim and shape up. In a world of waxing, i prefer threading. read more

DO NOT GET LASH EXTENSIONS DONE HERE. I have need going to WOW brows for a few years to get my eyebrows threaded. Last Saturday, while getting my brows done, I asked if they did lashes. The reply was yes and I made an appointment to come back later that day. The cost including tip was $158. I was told that in about 3 - 4 weeks to come back for a fill and I got the price for that. Well today, just a week later, on one eye, the lashes are very thinned. On the right side have lost some as well. So I went back today and showed the issue (after waiting 45 mins for the person that did the job) and was asked 'if I washed?' Of course I washed my face but took special care around lashes. I was then told I would be charged ANOTHER $40 to fill in the left side?! More money for them to fall out again? This is not normal for lashes. Because I look crazy right now I asked for them to just be removed. Well that was cheaper -$35! The ''manager' was consulted on this (mind you only 4 of them in there but all of a sudden there is a management structure. And when I first came in with my complaint there was no manager that talked to m about the issue. Well my business did not matter because o left with no remedy but to invest more money into a substandard job. So you have been warned. I have wasted $158 and now I have to figure out how to get these lashes off. read more

WOW Brows! - Hair Removal Near Me - Charlotte, North Carolina

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I went in to have my brows shaped up and decided to have some other facial hair threaded while I was at it. I arrived between 6-6:30 pm on a Friday night & did not have a wait. However, the lady who initally was working on me had another customer come in, so she left me sitting there after finishing one brow so she could take the other customer. She sent another employee over to finish my service. I don't know if the other customer had made an appointment specifically with her, but even if that was the case, she should not have taken me first knowing she had someone else booked & wouldn't have time to finish before her appt arrived. I thought it was unprofessional for her to "hand me off" to someone else after doing one of my brows. However, the lady that finished my brows & other facial hair did a good job. So overall I was happy with the results of my threading. Since I was leaving the next day for an 8 day cruise, I also needed a bikini wax and decided to just have it done there rather than leaving to go to another place. I think this was a mistake. They had two stations in the back that were set up for waxing. However, one was taken with another customer and the other station had some problem so they were unable to take me there. They ended up taking me to the storage room (!!!) where they had a table set up. It was fine because it gave plenty of privacy for my bikini wax.. however, there was 1 major problem. .. no where to plug in the wax. They heated it in another room & brought it back there to use. Not good because the temp was not right when they were trying to apply the wax. Results came out ok because the woman doing the wax threaded to finish but it was overall not a good waxing experience. So I would go back for threading.. but not for waxing. read more

This review is due to my experience waxing, not threading. I have always had a great experience with my eyebrows every time I've gone there. Yesterday was no different. This review is based on my waxing. I usually wax my chin at home, but decided to give them a try (threading my chin breaks me out). It started out ok, but quickly turned very painful and she was so rough. She must have waxed over the some areas four times as rough as she could. I would have said something, but my skin hadn't reacted to it yet. 2 hours later, I get home and the area around my lower lip is bright red and raw. You could even see where she had waxed away some layers of my lower lip. Never again. Someone that cares and was professionally trained would have never made these mistakes. Now it's been 24 hours and it's even worse. I hope I don't have scars from this. read more

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So very disappointed. Do not go to this place. They ruined my eyebrows. I requested a clean up and they proceeded to make them way too thin...and uneven! When I questioned why my brows were made so thin, I was treated very disrespectfully and told to just fill them in with powder. I can not fix their mistakes with powder, nor should I have to. Completely unacceptable. I requested a refund and was told NO. read more

I've been going to Wow Brow for at least 7 years now. WILL NOT GO ANYWHERE ELSE. I've lived all over Charlotte and always make the drive to see Lisa and Sue. They're more than worth the drive and waiting in line to see these ladies read more

Moved to Charlotte from northern VA and was in desperate need to find another thread salon. I had a great one in Old Town Alexandria and was hopeful I would find one near me. I don't know on what type of threading is going on here but it is wrong. Some type of revised method..I guess. The string is tied to their necks, there is no head movement almost everyone is wearing a face mask and gloves! Are you gonna catch something?? So I get past how "different" things are and ask for clean up of my brows and chin. I am asked if I want my upper lip done. If she actually paid attention to my face she would have seen there was no hair there.. so we get started and it take way to long to clean my brows. The thread feels too thick and it keeps breaking. She finally finishes and moves on to my chin. Ugh! I am use to this area being a challenge because it is is hard to see all the hair. She did a good job trying to make sure she threaded everything but it hurt because of the thread. The method I am use to has more pulling movement so it is cleaner, straighter and faster! I come a second time because the location is close to me and maybe I will get use to the method. Second time even worst. I got a different lady. She didn't have the whole mask thing going one which was good but she did a terrible job. She asked me the same question about upper lip after I already told her what I needed done, clean up and chin. Once again it took longer to just clean up my brows and she used the scissors too much. After all that my brows weren't even that clean. She had to do them again, which is ridiculous. She did a terrible job on my chin claiming that I had in grown hair, which I didn't. She also started threading my bottom lip which I had to stop her and she kept asking about my neck. Lady just do my eyebrows and chin and do that well first.. So basically a third time won't happen.. I only gave two stars because the salon is clean and parking is easy. read more

Sorry not wowed at all. I was left in my chair for 8 minutes while she started my brows and then went in the back. She didn't tell me what was going on. There were others that could have taken care of me. Super rude! Then, she took way too much off....even part of the tail end of my brow that I now need to fill in. Not impressed;(. I'm paying a premium for threading and I don't get undivided attention during that time.....umm no thank u. No wonder why my brows are messed up. Way way thinner than I specifically said and part of one missing. I would have just waited instead of u starting then stopping. Nope never going back... did not get the wow that I was expecting. I got the WOW these brows look butchered. read more

I would not recommend this place. I went to get my eyelashes tinted, and while the ladies were nice, they constantly pressured my friend and I to purchase other services that we did not want to do. I was told that it would only take "a few minutes" to get my lashes done but I was in there for almost an hour. The worst part is that the lady who did my lashes got the dye all underneath my eye. She assured me it would wash off but soon after leaving I discovered otherwise. I've tried everything, and I can't get rid of the dark smudges underneath my eyes. Please do not get your lashes tinted at this place. It was not a good experience , and now my skin is dyed for who knows how long. read more

Recently had my eyebrows done here and loved the result! I walked in and was done within 10 minutes. I have had my eyebrows threaded other places and this is much less painful than other places I've been! Would definitely recommend to anyone looking for eyebrow threading. read more

Terrible. I am signing up for a Yelp account solely to post this since I feel it is the only way to help someone else in the tragic loss of my eyebrows! I told the woman working that I wanted my brows left a little thicker... I have been to waxing and threading salons before, and I always tell them to keep them full, I have modeled in the past, I am aware of what make up artists and current trends are... my brows were a good size and shape for my face. I just needed a few strays cleaned up. WELL... the woman began threading my eyebrows after she nodded in agreement to me stating over an over to "leave them thicker"... I could tell she was going overboard on the right one so I asked to see it... it nearly brought me to tears. I told her it was WAY too thin, and to please leave the left one fuller, I could color in the right and let it grow back, figure something out. She insisted that they be even, I insisted that they not! Finally I let her do my left brow.... and I guess the customer is never right... I paid and tipped her and left. I got to my car and attempted to use my brow power, however had no brow for it to latch on to... Luckily there was a target and I ran in for a brow pencil. now to wait forever for them to grow back. read more

I don't understand why there are so many bad reviews. I go to college in California but I am now home for summer... I had no idea where to go for threading so I went to South Park Mall's brow bar 3 times... but WOW brows has blown me away. I was hesitant because of the mediocre ratings on this site but the last time I went to South Park for threading I was extremely unsatisfied and unhappy. Being in Ballantyne, of course this brow bar was extremely nice. There were two chairs and private rooms in the back. You sign in by using their tablet which gives you the option of receiving emails, texts or none at all. My threader at WOW brows was an older lady who was an absolute sweet heart and understood what I wanted. I explained to her the unevenness and how I want my right brow to be thinner to match with my left (The South Park lady argued with me about this). "You want it thinner?" the threader asked me and I clarified by telling her not too thin. Just "a little less thick" and pointed to the area. I will admit... she was a lot slower than South Park. But her work is impeccable! She paid attention to detail... which I find more important than being done 2 minutes faster. My eyebrows haven't looked this great since.... ever. The threader offered to use a "powder" and although I had no idea what she was talking about, I let her. It was a great final touch... The powder was very subtle. Lastly, she did my upper lip which the South Park threader rushed through and left visible hairs all over. Again, it took significantly longer but it was all gone... she even got close to my lip line! I tipped her generously and told her how she's a lot better than South Park. I'm baffled about all the stellar views about South Park threading because she says she often has women coming to her immediately after having a bad experience over there. read more

Reshaped my brows! They looked fantastic and got them tinted! The tiny made them look more full and thick. No brow makeup required after their care! read more

I have visited this place twice. The first time my brows were awesome...so awesome I decided it was worth the 25 mile drive. I went today and boy do I wish I hadn't. There's a reason why I get my brows threaded...I like the preciseness to it as opposed to waxing, with waxing if they mess up you're screwed. I've been getting my brows threaded for years and I know how long it takes. I had Jing today and I knew something was up because of how long it took. I'm now the proud owner of really jacked up brows. My right brow is noticeably shorter than my left brow. I went as far as showing her a picture of myself with how preferred my brows to look, so there was no mistaking what I wanted. I'm pissed because not only am I out the cash and the gas it took to get there, now I'll have to wait patiently until they grow back in. Definitely think twice before going there. read more

Been going here over a year and just got my FREE brow threading after 12 checks on my card. Love that-being rewarded for your continued business-more business' should latch on to that concept! Yes brow threading hurts, but you get used to it after a few times. I personally think it lasts longer then waxing. It takes a few minutes on each eye, no appointment necessary, and as of this review, Jan. 2016, it is $12. In Stonecrest strip mall, Rea Rd., across from the Starbucks. Great clinicians, clean, fast, pleasant place. I have recommended it to several people who all go there regularly. read more

They always mess up my eyebrows. I'm not coming back. They make one look amazing and the other doesn't match at all.

UPDATE *** I'm changing my review from 1 to 3 stars since the owner reached out to me about the situation. Also my brows and tint came out okay the other two times I came. Would I let them mangle my eyebrows again? No. Should you give them a chance? Perhaps, but you've been warned. The first time I came my brows/tint came out great, this time my brows look HORRIBLE. No one seemed to care. They were more concerned with me not wanting to get tint over my butchered brows. Now my brows look absolutely terrible. Never again. read more

I think this place is nice. I have been several times to get eyebrows done. The lady who did mine usually works on the right side she always gets my eyebrows shaped the way I like. I have also had my chin and lip done. They are not very expensive and I usually receive $2 off text deal. The place is very clean. They are pretty quick as well I usually go during the week less people there. read more

Love this place! My eyebrows are always fabulous and I'm always in and out! My eyebrows have never looked this amazing! I'll post a pic. read more

WOW Brows! - Ignore the dog filter on snapchat. Lol. Focus on the amazing-ness that are my eyebrows! - Hair Removal Near Me - Charlotte, North Carolina

I have been threading for over 5 years, and I have never seen a worse job than this. How do you mess up a lip thread?! I get to my car and look in the mirror and there is still hair on my lip. I will not ever come back here, and be happy to take my business elsewhere! read more

I come here about every three weeks. Zilda is my favorite brow shaper. She takes her time to inspect her work and touches up any missed areas before you leave. I check her work with a magnification mirror and all brows in place. I have had a couple of the other women rush their work on previous visits. Howver, the price is right and I've learned to use the magnification mirror. Otherwise, the location is convenient and the price is good. read more

Zahida and Jun are the best . I was awestruck but their patience levels and the work they did . Love you both and I recommend them to everyone. Give them raise in pay read more

They were sweet. There are a few ladies working there. The hair wasn't completely cleaned. It wasn't painful at all. It's gets a bit expensive when you add a little patch of hair. Hey if you're happy stay with them please, I will continue my search. read more

I came here about a week ago and was very satisfied with the results. This was my first time with threading, and honestly it was a little painful for me... But waxing hurts just as much I suppose. Anyway, I went in at about 10:15 on a weekday morning and it was empty. Perfect! I was in and out in about 5-7 minutes. My brows look amazing by the way- perfect arch and the best part is there was no scabbing days later. I will be coming back. read more

I have thick, dark eye brows and these ladies always shape them and thread them perfectly! I made my boyfriend get his threaded too and now he goes with me :) It is also a good price! read more

Love how quick and convenient. Staff is super friendly and do an excellent job! Price is good as well!

Omg! Amazing! Pina just did my brows and she was fantastic! I've found my new "brow" extraordinaire! She's there Monday, Tuesday, and I think Wednesday! If you want amazing brows arched with precision, check her out! I'm thrilled! The decor, the ambience, simply fantastic! LOVE!! read more

In the past, I have been driving 25 mins to South Park mall to have my eyebrows threaded. Because I have always been pleased with the brow place at South Park mall, I have continued to give them my business. It is difficult for me to go outside my comfort zone so when I came across WOW Brows in Stonecrest, I was skeptical to try. I'm so happy I decided to try WOW brows! The customer service was wonderful, very friendly and helpful. The store was also very clean. My brows look great- they did exactly what I asked! With strong conviction, i can recommend WOW Brows to anyone who is nervous to settle on a new spot. read more

This was my 2nd visit to Wow Brows! in Stonecrest shopping center. I went in to get my eyebrows threaded as I feel as though sometimes I get tired of my regular waxing place. Today, the technician asked me if I wanted to get my eyebrows tinted (I was the perfect candidate to upsell due to my light/thin brows!). I figured I'd get it a shot since it was only $20 and it is supposed to last two weeks. It took an extra 10-15 minutes on top of the thread. I must say I'm pretty please with the results. It does take a little getting used to, especially if you aren't used to having your brows looking full. I'd recommend it to anyone who was thinking about taking the next step with their brows but not wanting to commit to something like microblading. read more

Went to WOW Brows on 8/9/2019 and i have been there about 6 times before, this time how ever i felt like it was a lot more painful! When i looked in the mirror the next day the area near my eyebrows have thread burns! I have scabs! The women doing my eyebrow broke the thread too! i called to just let them know and the lovely lady just told me to put cream on it and told me she didn't really understand me! Sorry 3 days later and i still have scabs and it looks horrible read more

I've come here and had a really bad experience with my eyebrows a few months back (totally uneven, did not do what I wanted) but I gave this place another try and they did my eyebrows pretty well! I would suggest finding one person that you like and stick with them... the only thing is that my upper lip had a good bit of hair left after they finished. I didn't notice until I got home so I wasn't able to tell them to fix it but I'm sure they would have. read more

The only reason I am giving 2 stars is the ladies were very sweet and seemed to care about their customers. But they are not trained and they cut my thigh while threading some hair out and my upper lip while waxing. read more

WOW Brows! - Hair Removal Near Me - Charlotte, North Carolina

I go all the time! I love this place and the atmosphere is very relaxing! My favorite is Zahida. She is so sweet and she is meticulous in her work! She definitely makes me look like a rock star every time I walk out of there! read more

As a classic Libra lady I'd been thinking about threading for aprx 1 year now and finally decided it was time to do so. I mean, why rush something? haha. I had a positive experience at this place and I have high expectations. The aesthetics of the place are awesome. It's bright, light, clean and has a friendly vibe. I believe there were just 3 stations/chairs but it certainly felt spacious when I was in there. As soon as I walked in Jing ran over to me and was super friendly! I was a bit hesitant to just hop in the chair since this was my first threading and she was a tad pushy but in the end I was pleased with the results. I prefer to talk about what's going down first and there wasn't much of a consultation, which is why I deducted 1 star. It's an interesting process and while it was more painful than waxing, I preferred the results. I was scared when it felt like she was taking too much off so I stopped her and she got me a mirror to see that all was well...I was just super furry! lol. She had a pleasant demeanor and was a hard worker. She offered to do my 'stach after which I wasn't there for and felt kinda awkward about bc I didn't think I "needed" it, but hey, she's in the business, she has an eye for it. Anywho, it was $15 for the service and I signed up for the email club where you get emails about specials. Jing also gave me a card where if you get threaded 10x you get the next one for free, which I appreciate. I was sore for aprx 2 days after it, but I have been uber pleased with how they look. The only other place in the country that did my brows as I loved was back in Boston and I'm happy I finally found a place close to me that gives me the look I like. I would recommend this place and will be going back. read more

This salon was easy to find with a large sign, everything looked to be very clean. While this salon is clearly popular I walked in with no appointment and my wait was brief. My stylist did a great job on my eyebrows and was nice and professional I will be back for sure!! read more