Dear Dr. Hayes, I…read morewoke up this morning with no pain. NONE. I've had nothing more than mild discomfort all day. I didn't know that tooth extractions didn't have to have a terrible recovery period. Instead of being in pain/in a medicated haze all day, I actually had the energy and desire to deep clean my whole house top to bottom, which is my favorite way to start a weekend. I even shampooed my carpets!!! I never in my life thought I would experience that level of skill and precision from a dentist, not to mention the care and compassion you showed, knowing I was fearful and anxious about the procedure. During the injections - the worst part - I felt reassured and encouraged. I really wish I would have found you sooner, but I'm so, so thankful that I went with my instincts and chose your practice for my final tooth extractions. You really are incredibly skilled at what you do, and a tremendous credit to your profession. Forever thankful, Bee

Dr. Hayes and his staff are the best of the best! They are knowledgeable and professional!…read more Dr. Hayes had twice recently gone above and beyond to fit me in for services that were unexpected. His welcoming attitude helped put me at ease. He will make suggestions that are necessary and doesn't push his patients into getting unnecessary procedures. I highly recommend Dr. Hayes and his staff!!

The wonderful peoples at this office saved the day again!! I am new to the area and had a bridge…read morecome lose about 2 months ago...then just the other day I had a crown pop off. Both times I had no insurance and I knew I would have to pay out of pocket. Both times they took me in right away.. I was in and out, no problems! Pretty affordable and everyone was really nice and professional.

I have had 4 appointments with this dentist, and I have some mixed reviews, this location for me…read morewas like having a brand new escalade with a engine, but needs some new tires, and sparkplugs. I came on my first visit I was completely impressed by the atmosphere, they even have charges for your cell phone if you need it. I sat down in the lady kept asking me if I have insurance, I informed her that I did but she keep asking as if she didn't believe me. Then Kelly took very through x-rays and she knows how to put you at ease as if you are at Disney world. The people here are great, but some rough patches with communication. It was discovered that I needed a lot of work done, including a root canal, which I feared would be the case. So I set an appointment to get this done, but I set an earlier appointment to get the crown done, so that I wouldn't lose the filling I had from A previous time. So when I can to the appointment, the lady said okay, I understand we are doing a root canal, and clean the left side of your mouth. and was confused because I was there for something completely different, I think one of the things that should be done is have something written out which plan of action is being taken at each appointment, so their is no confusion, especially in cases when their is a lot of work to be done. They made it work with my insurance, that is the thing that I am most grateful about this place, Dr Papp is legendary, I have a maybe a handful of dentist in my life, and from my experience, he is truly, a cut above the rest. when I went to my 4th appointment, the root canal that final got done, was a supper-smooth process, he dialogs great with customers, and he is world class. If you get a choice I would go With "big papa!" That's what I call him in my head. This location doesn't discuss preventive care much with patients, so it is important to make sure you ask them, to keep the work they do intact. If you make an appointment, they will not leave you in the dark, the with email you and text you often to remind you, so they have great follow-up, But If you can't make an appointment let them know because they have a big customer base They bake cookies fresh every day so they definitely make an effort, to make a great atmosphere, But just a few things to work out.

This appointment was my daughter's first at age 3. I wasn't sure what to expect but had an…read moreoutstanding visit and my daughter felt very comfortable. I loved that they had a handheld mirror so she could see, offered her colors and flavors, toy at the end and we're SO PATIENT explaining how the polisher, water and suction would work. She didn't get squirmy and I'm grateful so she won't associate the dentist with a negative perception. Everything was explained to both of us. Options for fluoride or fluoride free. Great kids toothbrush!

I went to North Star during their Veterans Day. They offered free cleaning, Xray and filling which…read morewas extremely valuable to me since it's been some years coming to a dentist due to insurance. After receiving 2 filling due to cavities I was in serious pain but was told it should go away in a few days. 2 weeks later I'm still waking up in extreme pain and discomfort. We made another appointment and came in to talk about doing more work on my teeth but they don't accept my insurance. But I was glad to pay out of pocket and told them. That was the whole reason we came here because they told us to come in for a consultation. I was then told by that they could not accept me because if the government found out that they did work on me they could get in to trouble. Wait! What!? Now remember I'm deaf but my hearing girlfriend was there to interpret for me and we both sat there in shock about this information. My insurance is not Medicare or Medicaid. But I am being turned away for a reason I still can't wrap my head around. Because we were told they would get in trouble by the government if they found out North Star did work on me. Right before we left the agreed to at least look at the tooth that was causing me so much pain. I will say they were very helpful in trying to find me a dentist that might accept my insurance. As well as a specialist to perform a root canal. We did appreciate them at least for genuinely being helpful in that regard. I walked away sad because this was the place I honestly felt at peace with and wanted this to be my go to dentist.

I was nervous to take my daughter to her first dentist appointment, but was almost instantly made…read moreat ease. My daughter ran straight into the magical treehouse before she was seen. Everyone who worked there seemed very friendly especially all the ladies in the front. Dr. Richards did really well making my daughter smile immediately upon meeting by blowing bubbles towards her. She surprisingly stayed calm for her first teeth cleaning...it was either Dr.Richards goofiness or the episode of Bluey iPad above him. I am very impressed with them taking her picture of her first appointment and giving me a copy. Such a cute keepsake! I can't say enough good things about this place! I wish adult dentist offices were like this!

Called this office for my 4 year old daughter's first visit/cleaning and the front desk offered a…read morecanceled appointment for the following day, I gladly accepted. We walked into the most beautiful office, clean, inviting, and child centered. They have the cutest trees house in the waiting area. The front desk staff were courteous, since I had taken care of the paperwork beforehand there was no wait time for processing. We were taken to back by Molly, the dental hygienist and she was so wonderful with my 4 year old. She walked her through each step of the process, no surprises. After her cleaning we met Dr. Joel, he came in blasting bubbles which was super fun! He did his assessment of girlies teeth and we talked about good oral hygiene and methods to keep cavities away. Overall, such a great experience both for me and my kiddo. We both are looking forward to her next visit! I highly recommend this office of you are like me nervous about your kids first experience with a dentist. This office has sweet staff and a wonderful DR.

Dr Sachin is the best with our kiddos. Staff is amazing and everyone is super caring.read more

Beware $10 PPE charge per child. Just finished kids appointment and was charged this unnecessary…read morefee. Was not stated anywhere that I would be charges this. Was informed I got an email about it, except I don't get emails from your business. This should be made clear before appointments and not told to you after your child's appointment. Feel very disappointed as my children have been patients for almost 9 years.

I don't know how to accurately rate this…read more My boys have been coming here since they were born. It was our first and only dentist and orthodontist location. Some of the staff is amazing and friendly. Dr. Price is super nice. And it's weird, very often I have GREAT experiences with the owners/doctors, but it's ALWAYS the staff where the problems are. Some of the staff is gruff and mean - and told my eldest "she's getting ready to retire and is tired of dealing with all of this" (this was after she called his mom to complain we weren't there yet - I was CHECKING IN during this time, and when she discovered this, she came over and started yelling at the woman checking me in). So, now my biggest gripe. Their "billing" department. My son has braces. It happens. I make payments every time I take my son in (split parenting - sometimes mom takes him, sometimes I take him, so I may go in 1-2 months at a time). I always ask - "what do I owe?" and would make a payment on his braces. No big deal, right? Except they WERE NOT giving me the total I owed. They only would tell me *THAT MONTH'S PAYMENT.* So when I would pay, they would charge me "what was due that MONTH" not that "I owed TWO MONTHS." So they let that balance accumulate to eventually tell his mom - not me - that "he wasn't making payments according to the contract." His mom signed the contract. We have an agreement - she paid the initial cost, I'm covering the monthly payments. They don't send me the bill. They don't email me. They don't call me. They waited until my son's bracket came loose and told her "they'll help him this time, but we need to get caught up on the bill." They didn't bother to tell me the numerous visits because "they don't want to have finance discussions in front of your children." Which leads me to ask... what's the worse conversation? Once every month or two, saying "you owe two payments" or waiting until the time comes to remove the braces and saying "You are behind ten or more payments, and your child's braces won't be removed until you are caught up." It's ridiculous, right? A small, slightly uncomfortable conversation of "you owe two payments" or an epic "you owe a thousand dollars or more" at the end? You don't want to have that conversation in front of my child, but I have to call and have a bigger conversation of you NOT TELLING ME what my balance is when I ask, because you think it'd be uncomfortable, so now we can have this over the phone, in front of my kids, but not at your office? How would anyone think that is appropriate? It's stupid. They need to get their act together.

I've been bringing my daughter here since she was two. They are so good with youngsters and do…read moretheir best to make sure kids feel safe and happy while they're here. She calls Dr. Mindy her "tooth-touch" Dr! My usual dentist changed insurance policies and I was having a hard time finding a spot that would take new patients without having to wait several months out. I joked that it'd be awesome if I could just come here ... guess what? THEY SEE ADULT PATIENTS!! Best thing ever. I saw Dr. Brad and he was awesome! Easy to schedule an appointment, very friendly staff and the best toothpaste flavor choices ever....cookie dough toothpaste? Sign me up! Bottom line - make it easy on yourself - bring the whole family here.

Absolutely love the staff here and the atmosphere doesn't at all feel like a dentist office! Glad I…read morelistened to my parents when they recommended coming here once I moved to Columbus. They're always so welcoming and friendly and who doesnt love a massaging chair while they get their teeth cleaned?!

From the owner: Westerville dental practice focused on patient care and comfort. We promise a gentle touch in our…read moreconvenient location. We treat patients of all ages if they were family. We welcome new patients. Preventative, Restorative & Cosmetic Dentistry for the Entire Family.

Both my kids have had two rounds of braces from Polaris Orthodontic Center. We have had the best…read moreexperience all the way through both treatments. My kids love Dr. Mason and always enjoy their visits. Cami and Tyler are always super friendly and helpful! Dr. Mason is a perfectionist and really takes the time to explain the treatment to both myself and my children. We couldn't be more pleased with our experience and the results.

The service here is extremely disappointing. The staff seem more focused on finding reasons to…read morecharge extra fees than on helping customers. They are inflexible and unaccommodating. Their own text message clearly states that the appointment will be canceled if it is not confirmed, and it does not mention any fee for failing to confirm. To be cautious, I even called and informed them personally a couple of hours in advance. Despite this, they still charged a fee. When I asked whether the clinic would compensate customers if the doctor canceled an appointment, the staff clearly said they do not. This one-sided policy feels unfair and unreasonable. Earlier, they even charged a fee when the patient was sick and unable to attend the appointment, which shows a complete lack of empathy. Overall, a very frustrating and misleading experience.