First of all let me begin with the amount of disrespect we received at this business is…read moreembarrassing. Watch using your cards with this business as they are THIEVES. I will include all videos where you can hear the owner say what my charge was and what reflected my account was not that amount. We are still as of now waiting on our refund. Had to involve police just to get her to cough up a receipt to prove we were being refunded. SHE KICKED US OFF THE PROPERTY AND IMMEDIATELY CANCELED OUR STAY WITH TWO CHILDREN OUTSIDE AFTER DRIVING 14 HOURS STRAIT. SHOWED NO COMPASSION WHAT SO EVER. THEN AS WERE WALKING OUT ANOTHER WORKER CAME OUTSIDE AND SAYS DONT TALK TO MY DAUGHTER THAT WAY. As if we didn't have every reason to be upset. THIEVES. Take your business elsewhere. It is not okay to do people like this.

I don't even know where to start about our visit here. As someone who has stayed in everything from…read moretents to resorts, I think I have a pretty good idea of what to expect from a Level 2/3 hotel. My mom has stayed at other locations and overall been happy so we decided to stay at this location. It was $95 for the night and seemed high for what you get but since it offered breakfast and had a pool we justified the cost. On first arriving, the lobby was clean and seemed welcoming although small for where you are also eating breakfast. This did prove true in the morning so we took it back to our room which was inconvenient when we needed something else. However, we checked in and proceeded to unload the car. On our way in the desk clerk said their system messed up and she needed my card again. So I had to stop with a cart of stuff and re-check in. The room was clean and an average size but the shower had mold as well as the grout in between the tile was as dark as the tile in many areas. This is usually a sign of things not being cleaned adequately but I have seen worse. When we looked at the window the screen was hanging off but it was 90 degrees so we weren't going to open the window. We proceeded to head to the pool where we were greeted with a sign that said the pool was being renovated but open. This proved to be an excuse as evidenced in the photos. The paint is flaking off everywhere even in the pool when swimming, there is paint and outside debris on the floor, huge areas of mold on the wall where it is coming through the paint they tried to cover it up with, the outside windows are wide open with no screens, pool ladder is broken (no sign on it) , and the pool sign says limit 5 people (for a 3 floor hotel). We ended up heading to dinner and when we came back one of our group (there were 4 of us) was cold so we called down (9:30 )and asked for an extra blanket and towels. My husband was told they would be brought up. 30 minutes later they aren't there so he calls back. They said they don't deliver stuff this late we needed to come down. He also asked for more makeup remover wipes (there was only 1 toiletry of each and I had registered for 4 people) and was told they didn't have any. We came down and I asked the clerk who told my husband they would bring it up and how many people were working. She kept saying there is normally 1 person who works at night. Surprise there was another person working so I asked them why no one called us to say they weren't bringing it up to which she replied the other girl was new and must have forgotten. At that point she started being rude and I brought up my safety concerns with the still open windows etc and she basically told me it was fine. Yet the parking lot has signs that say basically you park at your own risk. The next morning when we had house keeping knock on our door almost 2 hours before checkout. We told them we weren't leaving yet and did ask about more toiletries. Surprise they had make up remover wipes. At check out I asked for a printed receipt showing I had checked out and total so I could make sure there were no added expense and the GM got an attitude. I also told her I was going to be contacting corporate to which she said nothing, didn't ask what was wrong, or offer to help. I did give it 2 stars because the breakfast was good and had a nice variety, the beds were comfortable and there were enough pillows. I do want to note I would NOT stay here again or recommend it to anyone. When we were leaving the side doors were propped open, the pool door and windows were open and that area had not been cleaned up even after me saying something about it last night. The open doors and windows are a safety risk. They do have cameras but they are not monitored. The screens are at the front desk and every time I went to the front desk no one was there. Even during check out and check in times. If I could I would give it 1 1/2 stars. Edited to add: The employees stand right outside the main doors and smoke so it goes right in your face yet they are a non-smoking hotel

The staff was nice and the room was great except for the morning shower. The was no water in the…read moretub when we tried to take a shower. We tried the water to include pulling on the nob. When we checked out we were instructed to pull on it but I had not wanted to break it. This was something that needs to be disclosed at check in.

Staying here while traveling for work for 13 weeks 7 days on 7 days off. The staff is amazing, I am…read moreworking nightshift and they book my room exactly how it needs to be done so that I am not charged for the day before or the night I leave. The breakfast is great and rooms are clean , I am a clean freak so I wipe everything down and take Lysol spray anyway but still. Would highly recommend.

Great location right next to the parking lot at the Ark Encounter, but that is not what made this…read morestay unforgettable. What truly stood out was the extraordinary service. When my wife suddenly became ill, the General Manager personally got in her car and drove us to the local Emergency Room. In a world where customer service is often reduced to policies and procedures, this was genuine compassion in action. We will never forget that kindness. Thank you for treating us like people, not just guests.

We checked in around midnight and immediately found COUNTLESS bugs all over the room -- on the…read morebeds, walls, dressers, everywhere. The longer we stayed in the room, the more bugs we noticed crawling around. It was absolutely disgusting. We went straight to the front desk and were told this was "normal for the season" and that moving rooms would not help because every room supposedly had bugs too. We had tickets for the Ark the next morning and there was a huge storm coming in, so we did not feel safe trying to drive around an unfamiliar area late at night looking for another hotel. We basically felt trapped into staying there for the night. The next morning I called corporate and was told the hotel agreed to refund everything. I explained we still needed time to find another hotel since we originally planned to stay 2 nights. When I called back around 3 PM after visiting Noah's Ark, suddenly they changed their story and said they were NOT refunding us anymore. After endless back and forth, they finally claimed they would "only" charge us $40 for late checkout and refund the rest, which I agreed to. Then came even more lies and confusion. The employee told me they "didn't know how to process refunds" and that I would need to call back when the manager arrived -- even though the person I had been speaking to, SANDRA, supposedly WAS the manager and had already promised the refund herself. Once we left, they ended up charging us for BOTH nights anyway. When I called the next morning, they completely denied ever offering a refund at all. The customer service was beyond horrible. Every single person gave different stories, lied about who the manager was, and refused to take responsibility. Absolutely one of the nastiest and most dishonest hotel experiences I've ever had. I've filed complaints everywhere possible. Videos of the bugs are on my TikTok, and I'm posting screenshots for proof. Avoid this place at all costs.

Very friendly and knowledgeable staff, great breakfast with lots of choices, great location and…read morepersonally my favorite part, CLEAN. Even though the bathroom in the lodge room was slightly dated, it was immaculately clean. 100% will stay again.

Great staff here. Solid instructions on getting to the cabin too. The resort is yooge but the…read morecabins look to be a tastefully great distance apart. We got in very late so thank goodness there was someone at the lodge to keep us on the right path to the cabin! Cute little place, two full bedrooms and baths. Fill washer and dryer and very nice sized hot tub. The cabin and its workings just need some TLC to make it a GREAT cabin to rent. The views off the deck are amazing. If it were my cabin I might take a chainsaw to a couple of the trees right off the back deck to open the grand vista there could be of the ridge. All said we're loving our time here and will be back! Check out the pics.

Clean and comfortable. Breakfast buffet was good. Brother needs wheelchair accessible area and we…read morehad no issues. Would recommend.

We didn't actually stay here this trip, but went in and , although booked solid, took time to find…read moreus other accommodations and call for us... offered us coffee and tried to help us in every way... wonderful lady clerk with white hair helped us!

Suggested by a friend while in town to visit the Ark Encounter. Place still has the "new" sheen…read more Very nicely appointed, clean, comfortable and plenty of parking. Just off the Interstate but far enough that there was no traffic noises. Staff was courteous, masked the whole time and room was wonderful. The only drawback was the regular old shower head had a low flow, so it took awhile to rinse off. Beds were firm, pillows were firm - a great night's sleep. Plus very close to Walmart for forgotten items (like my wife's readers). Breakfast was very nice also. Coffee was from a single cup process machine but it had several settings from light to strong. Great coffee. And juice was also great, not watered down as some places do. Recommended.

Everything at this point. The room smells straight up like…read moremold and mildew. They are fully booked. So they "can't" move us to another room. I had to ask for something to kill the smell. I got a laundry deodorizer. Now the room smells like perfumed mold and mildew. Candy wrapper left in open sight. Had to kill fruit flies upon entering the room. The fridge is warmer than the room. In addition, the chic on duty doesn't know how to work the coffee maker. Hot water anyone? I can only imagine the disaster breakfast will be in the morning. I WOULD NOT RECOMMEND ANYONE TO WASTE THEIR MONEY HERE!!!!!

Winchester Kentucky 9/18…read moreRoom 202 smelled of cigar got changed to 203 The door doesn't work correctly! The safe is not bolted into anything just loose in the closet asked the front desk about and she stated that they do not bolt them to anything and anyone can take it. The pool is closed for the season it's 80 degrees outside beautiful day. Also, asked for housekeeping was told it had to be requested 24 hours prior. The soap holder is knee level in which I hit my knee twice. Reported to Shana Reported the breakfast the milk was rotten the spread was not your typical Hilton breakfast no fresh fruits. The variety was very disappointing. The lobby looks depressing not an inviting space. Was told that rooms are serviced everyday due to security don't as I have meds in the room. Called the front desk many times and busy Shannon's explanation is that when not on the front desk the portable doesn't work. Food flys in the room. Bathroom pretty dirty. The lamps full of dust and even webs.

I. Had a great stay. Got home and was charged $250 for smoking in the room. I didn't and I am…read morehaving a difficult time disputing it.

One of my employees and I attended a Christmas Dinner last night in the event center. This is the…read moresecond event I have attended at this hotel. The event center has a separate entrance from the main hotel. Our large group was seated for a plated dinner, which started with a Fresh Greens Salad. The entree was Roasted Chicken, Mashed Potatoes and Green Beans. We had Cheesecake for dessert. The staff did great taking care of our large group. The food was very good. Sorry, no photos.

Historic Hotel in downtown Berea. Rooms are small, so is the bathroom; both befitting the style of…read morethe early 20th century. Property is well run and very clean. You can tell who the students are, they all wear blue button down shirts! The hotel has a white table cloth dining room. Students are involved in the running of the restaurant. Service on our day was ok, the food was pretty good. Check their website for current menu. Many southern style offerings. We were in town visiting the world class Janis Ian exhibit. Quaint location south of Lexington.

I was visiting Richmond for my 40th High School Reunion. I need a place to stay for the night and…read moreI've never stayed at a TownePlace Suites. It was a large spacious room. Everything looked clean and the bathroom was free of mold and grime. The checkin was easy and friendly. The room was a little warm and I couldn't get the thermostat to cool it down much. It was a hot summer in July so I had hoped for a much cooler room. Breakfast wasn't great, so I'm not sure I'd like staying here again for the price. Cheap paper plates kind of says it all to me. There are much better places in the Marriott brand.

We were in town for EKU graduation. The hotel is nice and…read moreclean. The staff is friendly and helpful. The rooms are big and clean an ours included a full size refrigerator and a mini oven and mini dish washer. The bathroom was clean but the shower heads are a little low for a 6' or taller person. The bedding smelled dirty. May have been a comforter that has not been cleaned in a while but I couldn't tell. Either way, it was not pleasant. The noise from the interstate also flows through the walls too well and can be loud during high travel times.

We were at the French Quarter Inn for one night in October 2023. We wish it could have been more…read more We thought the accommodations were terrific, especially for the price. My wife and I travel a lot and we have an opportunity to compare hotel/motels. The French Quarter is definitely a place we would come back too, and recommend.

Highly recommended...could easily be a 5-star, but they fall short in a couple of areas that could…read morebe easily rectified. First to mention is the Continental breakfast. I don't think I've ever seen any hotel do it more cheaply. The waffle machines are behind the bar - but on a Wednesday morning, the attendant said that only she could use it but they were too busy today. However, my husband and I were the only people there. We were given a TINY plastic plate to pile on cold scrambled eggs, cold raw bacon, any toast or biscuit you wanted. I had decided to have oatmeal, but the EVEN TINIER plastic bowl was so small that there would be no way to stir it. My husband did try to make his bran flakes so I got a picture, for reference. Coffee was Walmart pods - blah! The 2nd picture is of the coffee pot in the room. It is totally rusted - and dirty. I shared with the front desk that their coffee pots wouldn't rust so quickly if they didn't place them on the already small bathroom counter by the sink. That space is needed for us anyway! Loved the room, air conditioner, FABULOUS bed and the ambiance of the whole place.