Great room at a great price. Asked for no neighbors and got an end unit which was fine. Really good…read morebreakfast, clean and Covid aware facility. I'd stay here again.

They had a bed for us but the "non smoking" room still had a cigarette smell. Not the hotels fault…read morebut our rooms neighboring room was partying until 2am, called hotel staff and they wouldn't do anything. Problem is the walls are thin!

What can I say about El Conquistador's Resort. First the innkeepers are the best in the business…read more They take customer service very seriously. You are treated like family as fast as you walk through the door. The food is just fantastic and the night life is great. Although the pool is under repair, it never stopped the endless fun. Reservations are hard to get at this private resort but it is worth the wait.

Winchester Kentucky 9/18…read moreRoom 202 smelled of cigar got changed to 203 The door doesn't work correctly! The safe is not bolted into anything just loose in the closet asked the front desk about and she stated that they do not bolt them to anything and anyone can take it. The pool is closed for the season it's 80 degrees outside beautiful day. Also, asked for housekeeping was told it had to be requested 24 hours prior. The soap holder is knee level in which I hit my knee twice. Reported to Shana Reported the breakfast the milk was rotten the spread was not your typical Hilton breakfast no fresh fruits. The variety was very disappointing. The lobby looks depressing not an inviting space. Was told that rooms are serviced everyday due to security don't as I have meds in the room. Called the front desk many times and busy Shannon's explanation is that when not on the front desk the portable doesn't work. Food flys in the room. Bathroom pretty dirty. The lamps full of dust and even webs.

I. Had a great stay. Got home and was charged $250 for smoking in the room. I didn't and I am…read morehaving a difficult time disputing it.

I gave a five star because I wanted people to read this, this has been one of my favorite places to…read moreeat for nearly 10 years. But what happened recently I cannot unsee. I'm sitting there eating, and of course, it has very dim lighting, next thing I know, crawling up the wall next to me comes Mr. cockroach. I can't go back. I just can't. All I can think about now is that under that dark table there are roaches crawling around on my feet, up my leg, and down the wall. I was terrified they were crawling into my purse.

Visited Paradise Cafe recently and had a mixed experience. The space itself feels a bit dated and…read morequite heavy... the lighting is very dark, and even moving the dining chairs felt a bit difficult. A lighter, refreshed atmosphere would go a long way. I ended up ordering a few appetizers. The Hot & Sour Soup was the standout... flavorful, comforting, and easily a 5/5 on a cold n wet day. Unfortunately, the rest didn't quite hit the mark. The shrimp rolls were below average... mostly lettuce, the shrimps were dried out, and they took about 10 extra minutes to come out. The crab rangoon was the biggest disappointment; the filling had an unpleasant smell and tasted like heavy, clotted cream cheese and there wasn't even an iota of imitation crab meat to justify that name. My friends ordered egg rolls, which actually looked pretty good (I'd say a solid 4/5), and Singapore noodles, which unfortunately looked underwhelming. Overall, there are a few bright spots, especially the soup, but the food quality and atmosphere were inconsistent. With some updates and more attention to freshness and flavor, this place could really improve.

Always a magical stay with new little surprising touches that make our stay even better. We came…read moreback after a hiatus to discover even more comfort and even more delicious meals. The breakfast is among the best I've ever enjoyed. We will be back ... and back ... and back.

Hands down a must stay!! Magnolia room is stunning! Bed is super comfy, decor is like a time travel…read moresprinkled with shear elegance. Every thought was put into how guess will enjoy this place. The breakfast was amazing! I am gluten and dairy free and could not even believe the detail they went to for making sure I had plenty to eat for breakfast. I would highly recommend stopping here or having an event here. I almost wanna have an event here just to have one because it's so lovely. You will not be disappointed. Kaydee was a delight as well as the entire staff.

What a gem on interstate 64! Pet friendly, nice pool, And Incredible breakfast for free that comes…read morewith the room. Very nice staff and very robust fruit. options and other goodies breakfast.

We needed a hotel late at night and were expecting to be stuck with what we could get. This place…read morewas a pleasant surprise. An old style hotel with doors that open to the outside, it has been completely redone and everything is clean and fresh. The breakfast was real, whole foods - not the packaged junk we find in so many hotels. It even had slices of fresh pineapple. I would definitely stay here again.

Room is clean Location is surrounded with restaurant…read more Pool is heated Reason i gave 3 stars, unfortunately you can not get employee discount here if you purchase anything from the front desk. So just let hilton employees to know that there is no hilton employee discount at this hotel.

1 word - AMAZING My…read morefamily and I enjoy staying at any Home 2 Suites location but this location is by far the most clean location. The front desk people are the nicest people. Always smile and says hi. Literally just loving the fact that they try to get to know you. The free coffee and tea are always available at the lobby. The sugar, creamer, tea bags are always stocked! The Home 2 suite market stuff is also fully stocked! It's really neat and organized. And as an OCD person, I totally appreciate this! The room. Due to our family number, we always option in for the suite. 2 queen beds, a pull out sofa, a small kitchenette. The stock the kitchen with dish soap, sponge and trash bag. The hot breakfast buffet is back. I was able to make my kids mini waffles. One thing that I was shocked was they have rice and Japanese rice flakes as a part of breakfast items. If my dad is here, he would probably appreciate. This is a rare sight Overall, will be back in a couple months

Great location right next to the parking lot at the Ark Encounter, but that is not what made this…read morestay unforgettable. What truly stood out was the extraordinary service. When my wife suddenly became ill, the General Manager personally got in her car and drove us to the local Emergency Room. In a world where customer service is often reduced to policies and procedures, this was genuine compassion in action. We will never forget that kindness. Thank you for treating us like people, not just guests.

The cleanliness of the rooms is very good. The breakfast is good. The customer service leaves so…read moremuch to be desired, that I can not fathom what the training program entails. My first morning, I went to the lobby to have coffee and to study-at 6am-and the music was blaring-not just in the lobby-all the common areas in the ground floor. There was no escaping it. I asked a staff person if it could be turned down...she said no. "The owners won't let us-they think the upbeat music is a good way to get people in a good mood. So many people have complained about it." The movie 1984 immediately came to mind. Extremely overpriced-nothing to offer except VERY expensive snacks and water. I won't be back.

The staff was nice and the room was great except for the morning shower. The was no water in the…read moretub when we tried to take a shower. We tried the water to include pulling on the nob. When we checked out we were instructed to pull on it but I had not wanted to break it. This was something that needs to be disclosed at check in.

Staying here while traveling for work for 13 weeks 7 days on 7 days off. The staff is amazing, I am…read moreworking nightshift and they book my room exactly how it needs to be done so that I am not charged for the day before or the night I leave. The breakfast is great and rooms are clean , I am a clean freak so I wipe everything down and take Lysol spray anyway but still. Would highly recommend.

Rooms were filthy and smelled of sewage. Beds were worn out and uncomfortable. Sheets were damp and…read morewrinkled. Staff was on phone entire interactions. Several screaming unsupervised children 3 to 10 years old in pool and hot tub. Breakfast undercooked and cold. Worst hotel experience ever. Run before booking!!!!

The hotel is nice. We got a room with two queen beds. We get fresh towels everyday and for the most…read morepart the rooms seem clean. When I walk barefoot my feet aren't entirely clean though. The breakfast is wonderful and the lady who takes care of breakfast is super nice and you can tell she truly enjoys doing what she does. It's nice to see. She makes this experience worth it. She needs a raise!!!!